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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

8 days and items havent arrived as of yet, ive had to go and buy insulin syringes elsewhere or we would have been without this whole time. No reply to several emails sent, no refund or explanation at... Zobacz więcej

Oceniono na 4 z 5

I was concerned after reading some of these reviews that my order wasn't going to arrive. I was sent a confirmation email immediately after my order, then later in in the day I recieved my roy... Zobacz więcej

Oceniono na 5 z 5

Very simple and easy to use. I did have an issue with an order which seemed to slip through the cracks and go unnoticed for a little while however when I prompted them and questioned the delay they... Zobacz więcej

Oceniono na 5 z 5

We live on the 9th floor of a block of flats but the lift only goes to the 8th floor. Despite this, the courier took the time to run up the stairs and leave the parcel outside our front door. Someti... Zobacz więcej

Informacje dotyczące firmy

  1. Sprzęt medyczny

Napisane przez firmę

Medical Supplies - Needles, Syringes and Kits


Dane kontaktowe

3,9

Dobra

Wynik TrustScore: 4 na 5

378 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 50% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Just don’t order from the NOT SERIOS

I received the package after 5 business days, no answering to any emails or phone call during that period, it’s a medical related product, they should be more serious, because I didn’t receive amy confirmation I ordered similar product from other place, and didn’t need it anymore, I sent an email after emails to get a refund or any news. Nothing.

11 czerwca 2023
Opinia niezależna
Oceniono na 5 z 5

Good company

Replied to my email very fast, my order turned up on time and exactly what I ordered, I will definitely order again

21 czerwca 2023
Opinia niezależna
Oceniono na 1 z 5

Needed some urgent medical supplies so…

Needed some urgent medical supplies so paid a fortune for next day delivery...4 days later no sign of items, no reply to emails. Requested a refund.
Edit. It's now been a week since I placed my order for next day delivery. No sign of the order, no response from any of my emails. The phone number is just a mobile that goes to voicemail. Clearly a scam. Avoid.

6 czerwca 2023
Oceniono na 1 z 5

8 days and items havent arrived as of…

8 days and items havent arrived as of yet, ive had to go and buy insulin syringes elsewhere or we would have been without this whole time. No reply to several emails sent, no refund or explanation at all. First time using this company and unfortunately i can't recommend, you are playing around with others health and need to realise this could end up with fatal consequences.

25 maja 2023
Oceniono na 1 z 5

Terrible service - Avoid

MEDBASIC appalling….if I could give zero stars I would.
How they have. 4* review is beyond me.
Disappointed with experience.
Ordered products online and paid via PayPal, probably the only reason I got any form of refund to be fair as MEDBASIC do not respond to email queries.
Products didn’t arrive, no tracking information provided.
Would not recommend ordering from MEDBASIC if you actually require products.
No apologies offered either.
**Additional information provided to MEDBASIC as requested 02/06/2023, partial refund provided only - not sure why I should be out of pocket**

31 maja 2023
Oceniono na 5 z 5

Fast delivery

Very easy to order. Good packaging. Fast delivery.

1 lutego 2023
Logo MEDBASIC

Odpowiedź od MEDBASIC

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Claire

Oceniono na 5 z 5

Got what I ordered when I was supposed…

Got what I ordered when I was supposed to get it.

Decent equipment

3 lutego 2023
Logo MEDBASIC

Odpowiedź od MEDBASIC

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Claire

Oceniono na 5 z 5
Logo MEDBASIC

Odpowiedź od MEDBASIC

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Claire

Oceniono na 5 z 5
Logo MEDBASIC

Odpowiedź od MEDBASIC

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Claire

Oceniono na 5 z 5

Really happy with the service and the…

Really happy with the service and the products.

3 lutego 2023
Logo MEDBASIC

Odpowiedź od MEDBASIC

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Claire

Oceniono na 5 z 5

Delivery was fast an exactly what they…

Delivery was fast an exactly what they said. Definitely order again.

31 stycznia 2023
Logo MEDBASIC

Odpowiedź od MEDBASIC

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Claire

Oceniono na 5 z 5

Ordered online

Ordered online, easy to navigate. Kept updated along the way with order confirmation and royal mail tracking.

1 lutego 2023
Logo MEDBASIC

Odpowiedź od MEDBASIC

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Claire

Oceniono na 1 z 5

Awful

Placed an order with this company on 4/1. Almost immediately £31.87 was taken from my account. 2 days later I received an email to inform me they couldn’t supply the items ordered for over a month, did I want to wait?? I requested a refund and was told it would be in my bank within 5 days. Several emails later and I’m still waiting for a refund. Last email informed me it was “nothing to do with them, apparently they don’t process their own refunds.
Certainly will not be ordering from them again. Customer service is non existent!
Update - Been contacted by Trustpilot, apparently Medbasic don’t think I’m a genuine customer, I can assure you I am.
MedbasicI have replied to your email and have yet to receive a response from you.

4 stycznia 2023
Logo MEDBASIC

Odpowiedź od MEDBASIC

Dear Julie,

I am deeply sorry to hear about your negative experience with our company. It is unacceptable that your refund has not been processed yet, and I understand your frustration. I would like to sincerely apologize for any inconvenience this has caused you.

I would like to assure you that we take this matter seriously and will do everything in our power to resolve the issue as quickly as possible. We have reached out to you via email in an effort to resolve the issue at hand.

Once again, I apologize for the inconvenience and I hope to have the opportunity to make this right.

Best regards,
Claire

Oceniono na 5 z 5

Quality

All items arrived with fast delivery and were well packaged. I will be shopping here again and would highly recommend.

3 października 2022
Opinia niezależna

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