After placing a fair few orders over the last few months via the Mealzo app today we finally had a problem with one the items in our order which really surprised us as the takeaway we ordered from... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Ordered from Dough Star and order was taking a while so got in touch with Bruce from Customer Services and he helped out within minutes and got an update on our order. Also super friendly which helps!... Zobacz więcej
I needed a refund on a cancelled order, and Franklin made it very easy. I sent the order info and within a few minutes they confirmed that I would get a refund. I appreciated how quick it happened too... Zobacz więcej
Reakcja na opinię
I had an issue with ordering my food as a delivery rather than a collection and Brian was so helpful he sorted it in less than 5 minutes and got me my refund for my delivery charge and was so kind thr... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Mealzo is a 0% commission platform! By ordering through Mealzo You are choosing to help out and support your local takeaways and restaurants every time. Find your favourite local takeaways and restaurants on Mealzo. Choose from a wide range of cuisines from delicious Chinese dishes to Italian Pizza, spicy Mexican Burrito or a tasty American burger and if you fancy a hot Indian Curry or crispy traditional fish & Chips, we’ve got you covered.
Dane kontaktowe
Pavilion 6, 321 Springhill Pkwy, Baillieston, G69 6GA, Glasgow , Zjednoczone Królestwo
- info@mealzo.co.uk
- mealzo.co.uk
4,9
Doskonała
865 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Franklin was very helpful when I had a…
Franklin was very helpful when I had a query regarding my order. Very quick and efficient thank you
18 grudnia 2025
Opinia niezależna
Odpowiedź od Mealzo
Hi Stacey,
Thanks for taking the time to leave a review! 😊✨
We’re happy to hear your query was sorted promptly and appreciate you sharing your feedback.
Bruce was great help in helping me with…
Bruce was great help in helping me with my order
16 grudnia 2025
Opinia niezależna
Odpowiedź od Mealzo
Hi Dan, thanks so much for your feedback!
We’re really glad to hear everything went smoothly with your order and that you had a good experience.
We appreciate you taking the time to share it🧡
Good customer service
Had an order for pick-up at a restaurant via their website. However turned out the restaurant was closed and wasn't able to fulfil the order and wasn't able to contact the restaurant.
Put in for a refund, which was processed very easily & quickly thanks to Bruce.
16 grudnia 2025
Opinia niezależna
Odpowiedź od Mealzo
Hi Lewis, thanks for sharing.
We’re glad the process was simple and handled without delay.
Much appreciated💖
I had an order cancelled and still…
I had an order cancelled and still hadn't received a refund, Brian was my operator and contacted the takeaway and got my refund for me
15 grudnia 2025
Opinia niezależna
Odpowiedź od Mealzo
Hi Jodie, thanks for letting us know!
It’s great to hear everything was sorted out.
We hope the rest of your experience with Mealzo goes just as smoothly.
Have a lovely day!
Brian was very helpful and informed and…
Brian was very helpful and informed and took good care of me thank you brine
15 grudnia 2025
Opinia niezależna
Odpowiedź od Mealzo
Hi there,
We’re so glad you had a positive experience with Mealzo.
Feedback like yours really motivates us to keep delivering great service. 🧡
Wishing you a wonderful day!
Odpowiedź od Mealzo
Hello Chêlee,
Thank you for taking the time to leave a review. We are pleased that you are satisfied with Peter's customer care. Have a nice day.
- Mealzo
Had to contact Mealzo as my order was…
Had to contact Mealzo as my order was awaiting confirmation for an hour. I contacted them and Brian very quickly got me answer
13 grudnia 2025
Opinia niezależna
Odpowiedź od Mealzo
Hi Jo,
We are pleased that Brian resolved the query over your order swiftly, and as a result you rate our service so highly. Thank you for your review.
- Mealzo
I was waiting a really long time for my…
I was waiting a really long time for my order but Peter had contacted the restaurant and rectified the issue.
13 grudnia 2025
Opinia niezależna
Odpowiedź od Mealzo
Hi there Scott,
Thank you for your review. The whole team is pleased you value Peter's customer care so highly, and the issue was resolved fast. Have a lovely day.
- Mealzo
Had a great experience
Had a great experience, sorted out refund quickly and efficiently.
Thanks Brian for your help.
13 grudnia 2025
Opinia niezależna
Odpowiedź od Mealzo
Hello Frances,
Thank you for taking the time to leave a review. We are glad that you rate Brian's service, and our company, so highly. Have a nice day.
- Mealzo
Brian was fantastic at confirming my…
Brian was fantastic at confirming my order after lost communication on my end
Thanks brian
13 grudnia 2025
Opinia niezależna
Odpowiedź od Mealzo
Hello Emma,
Thank you for your review. The team is thrilled you rate Brian's customer care so highly. Have a lovely day.
- Mealzo
Thanks to Peter for a great support…
Thanks to Peter for a great support when changing the order address.
13 grudnia 2025
Opinia niezależna
Odpowiedź od Mealzo
Hi Marie,
We are pleased you have got great support from Peter, and are satisfied with the resolution of your inquiry. Thank you for taking the time to leave a review.
- Mealzo
Perfect
I just chat with Franklin and everything was sorted in no time. Really appreciate for your help Franklin.
13 grudnia 2025
Opinia niezależna
Odpowiedź od Mealzo
Hello Darek,
Thank you for your review. The team is glad that your inquiry was resolved swiftly and efficiently by Franklin, and you are satisfied with our service. Have a nice day.
- Mealzo
Odpowiedź od Mealzo
Hello Brendan,
Thank you for your review. We are thrilled that Brian was a great help to you, and that you rate our service so highly. Have a lovely day.
- Mealzo
Odpowiedź od Mealzo
Hello Keith,
Thank you for taking the time to leave a review. The team is thrilled you rate Bruce's customer care so highly. Have a lovely day.
- Mealzo
Odpowiedź od Mealzo
Hi Marzi,
Thank you for your review. We are glad that you rate our customer care so highly. Have a nice day.
- Mealzo
franklin
an operator called Franklin helped me out, he was reasonable and generally tried to help me as quick as possible. Top notch guy.
7 grudnia 2025
Opinia niezależna
Odpowiedź od Mealzo
Hello Alexsander,
Thank you for taking the time to leave a review. The team is thrilled that you value Franklin's customer care so highly, and your inquiry was resolved swiftly. Have a wonderful day.
- Mealzo
Well done peter
Delayed food order due to traffic, Peter from customer service was a great help and provided further details!
5 grudnia 2025
Opinia niezależna
Odpowiedź od Mealzo
Hello there,
We are pleased that you rate Peter's customer care so highly, and our company as a whole. Have a nice day.
- Mealzo
Quick refund
I ordered food on a day the restaurant was closed. Contact Mealzo and Franklin on the customer support team had reviewed and confirmed my refund in a couple of hours. Eased the frustration of the experience a lot.
4 grudnia 2025
Opinia niezależna
Odpowiedź od Mealzo
Hello Sam,
Thank you for your review. We are glad that you valued Franklin's customer care, and our company, so highly. Have a wonderful day.
- Mealzo
Great customer service
Great customer service, I had a takeaway not have what I payed for on the menu, refund processing for that part of the order after a simple email with Franklin at customer support
30 listopada 2025
Opinia niezależna
Odpowiedź od Mealzo
Hello Wayne,
Thank you for your review. The team is pleased you rate Franklin's customer care, and our company as a whole, so highly. Have a lovely day.
- Mealzo
Customer service spot on after…
Customer service spot on after restaurants messed up
28 listopada 2025
Opinia niezależna
Odpowiedź od Mealzo
Hello Ahmed,
We're sorry to hear that the restaurant messed up, but that our service helped you get a resolution to your issue. Thank you for taking the time to leave a review.
- Mealzo
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.