If it could be minus stars it would very unhappy with Masterquote nothing good to say and when canceled policy as no longer have a car cost £75 what a joke very unhelpful staff .... lost a valued cust... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I had to go back to MasterQuote after setting up my car insurance with them as there was an issue with my NCB - unknowingly, I hadn’t accrued any whilst I was insured on a leasehold car. Each of the... Zobacz więcej
Reakcja na opinię
I found it easy enough to get Buildings and Contents insurance and had to discuss a number of issues in doing so. What I am not happy about is the online portal. There was no-one on the help... Zobacz więcej
Reakcja na opinię
I find Masterquote difficult to deal with. Difficult to contact and their staff don't appear to be as knowledgeable as perhaps they could be regarding their products. Once you do finally get through t... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
MasterQuote search leading UK insurers to make sure we bring you best quote. We provide cheap online insurance for your car, home or van
Dane kontaktowe
The Connect Centre, Kingston Crescent, PO2 8QL, Portsmouth, Zjednoczone Królestwo
- 02394 003 200
- masterquote.co.uk
3,1
Średnia
848 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I didn't even have to pick the phone up…
I didn't even have to pick the phone up and speak to anyone
17 lutego 2020
Opinia niezależna
Odpowiedź od MasterQuote
Mrs Cunningham, thank you for the feedback. We do try and make the renewal process as seamless as possible.
Very efficient and helpful
16 lutego 2020
Opinia niezależna
Odpowiedź od MasterQuote
Mr Campbell, thank you for such positive feedback and the 5 stars!
Do not use this unscrupulous company
Very unscrupulous company that I would never use ever again. They automatically renewed my insurance policy - even though I had given notice to cancel because the lease car I had been insuring had completed it’s contract and been returned. They then chased for cancellation charges and again then sent to debt collection when I disputed the payment. They ended up charging me hundreds of ponds for insurance policy that I had previously cancelled for a car I didn’t even have. Do not touch this company with a barge pole.
16 lutego 2020
Opinia niezależna
Odpowiedź od MasterQuote
Thank you for taking the time to leave a review. I am sorry to hear you have been dissatisfied with the experience. I am keen to get this looked into for you to see if there is anything we can do to help resolve your issue. If you would like us to look into this further, please email your policy details to service.admin@masterquote.co.uk . Alternatively you can call us on 02394 003 200 to discuss this with a customer service representative. Thank you.
Quickly and efficiently got my quote…
Quickly and efficiently got my quote and sorted my insurance.
15 lutego 2020
Opinia niezależna
Odpowiedź od MasterQuote
Mrs Wilkinson, thank you for such positive feedback and the 5 stars!
Dealt with inexperienced staff
Dealt with inexperienced staff, over priced the policy, so he knocked £50 off then phoned the next day and said he had got it wrong I owe another £36.
14 lutego 2020
Opinia niezależna
Professional
Restarting my car insurance was quick and efficient, I completed the transaction without any problem.The person who assisted me was professional and knowledgeable.
13 lutego 2020
Opinia niezależna
Odpowiedź od MasterQuote
Thank you for the great review Miss Sampson.
A most helpful and friendly assistant…
A most helpful and friendly assistant (George)
Customer Service at its best!
13 lutego 2020
Opinia niezależna
Odpowiedź od MasterQuote
Mrs Sweeney, thank you for the excellent feedback and the 5 stars!
Best quote by a long way
Best quote by a long way.
Quick and easy renewal and as long as the renewals keep falling, I can’t see me going elsewhere.
12 lutego 2020
Opinia niezależna
Odpowiedź od MasterQuote
Thank you for the super 5 star review Shelley. We are pleased to hear you are happy with our product and the price.
Very poor didn’t even inform me of the…
Very poor didn’t even inform me of the renewal price went up by £200+ and won’t let me cancel without a massive fee
Not next year and never again
12 lutego 2020
Opinia niezależna
I have already done a review stating I…
I have already done a review stating I had to send in my Husband’s death certificate before you’d stop our insurance. Which only had a day left before renewing. I have done this and thank God it is now cancelled. But now you’ve sent another review to do asking my Husband to voice his review.
Yes it may be a computer sending this but show’s you don’t read them. Sensitivity is Obviously not this company’s strong point.
9 lutego 2020
Opinia niezależna
Odpowiedź od MasterQuote
Dear Mrs Smith, thank you for your recent review. I am sorry to hear you feel this way. We do take the executors process very seriously and try to make any policy changes/cancellation as easy as possible without causing too much stress or inconvenience to our customers at such difficult times.
Great service.
8 lutego 2020
Opinia niezależna
Odpowiedź od MasterQuote
Thank you for the great 5 star review Miss Rogers.
Odpowiedź od MasterQuote
Thanks for the 4 stars!
Quick fast and easy
6 lutego 2020
Opinia niezależna
Odpowiedź od MasterQuote
Thanks for the fab review Edward!
Great job and good value insurance
6 lutego 2020
Opinia niezależna
Odpowiedź od MasterQuote
Thank you for the great review!
Have always fiund them to be helpful…
Have always fiund them to be helpful and supportive
6 lutego 2020
Opinia niezależna
Odpowiedź od MasterQuote
Thank you for the great review, Lorraine!
excellent service
4 lutego 2020
Opinia niezależna
Odpowiedź od MasterQuote
Thanks for the great review Steve!
shambles
Absolutely awful went online to make an amendment to my policy because I changed registration of the car, however it would not let me change this on line then the call handler somehow managed to lock my account and this could not be changed because my policy was up for renewal. Their solution to this was emergency cover however if I had to make a claim I would have to pay the full amount of the new policy. Needless to say unhappy ex customer of Masterquote.
3 lutego 2020
Opinia niezależna
Odpowiedź od MasterQuote
Thank you for the review, Mr Wareing. I am sorry to hear you have had some complications with your policy renewal and making amendments. This has been referred to our management team as we are always looking to improve our processes. Sorry for any inconvenience this may have caused you.
Been waiting for my car to be fixed for…
Been waiting for my car to be fixed for two years. Expensive and don’t get the service
1 lutego 2020
Opinia niezależna
Odpowiedź od MasterQuote
Thank you for the review, Miss Croft. I am sorry to hear you have been having issues with your vehicle. I have arranged for one of our customer service representatives to call you within the next 48 hours to assist with any queries you may have.
Easy to deal with
Easy to deal with , have been with masterquote a long time , no reason to change
31 stycznia 2020
Opinia niezależna
Odpowiedź od MasterQuote
Thank you for the great review, Mr Cartwright!
I thought they was very good also…
I thought they was very good also explaining everything in detail very helpful that’s why I renewed my insurance which them
30 stycznia 2020
Opinia niezależna
Odpowiedź od MasterQuote
Thank you for the fantastic review, Mrs Cripps.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.