Mashreq Bank Recenzje 20

terrible bank

El peor servicio al cliente en la historia de la banca. Mi sueldo ha sido transferido hace más de 30 horas y el banco no lo ha abonado en mi cuenta. El servicio al cliente te lleva por un camino tortuoso y te hace perder el tiempo sin resultados, ofreciendo opciones de contacto limitadas y enlaces rotos. Si tienes un problema, te pondrás furioso.

Mashreq bank's credit card is the worst card in the world. Their customer support is absolute trash. It's so bad that I can't even put it into words. During the card issuance, they speak nicely, saying 'please take it, sir, it's a great opportunity.' But after getting the card, neither the bank nor the customer care provides any support.

Appreciate the efforts of Chetan Gupta at the mashreq bank customer service to go out of his way and assist me for all my issues on my card and account with all patience and utmost effeciency.

You can't put money on a card in any ATM in the city. And those ATMs that accept cash according to the description - don't work. There is absolutely no way to put money on a card. The bank is simply not interested in people using their cards.

Customer service respondents lie about assisting customers.. all they do is open up a complaint track number that never solves the issue and they all act like they are very busy

Worst bank ever... They take for ever to solve problems.
They increased my limit on my credit card without asking me, I am not using my card and the limit is showing in other banks, I wanted to decrease the limit, they said card is blocked you can't because you are not using it now I can't do anything in other banks.
This bank has a lot of miss leading information, I called the call center they told me, you have to do the minimum payment so we can activate your card,
I did, then called they said can't be in blocked you need to do full payment.
My outstanding is 7000 it's showing 26000 in other banks, they increased without asking.
Too much to say, don't ever deal with this bank, worst ever.

This has been the worst banking experience I’ve ever had. A friend of mine made a transfer from his Mashreq account through the Aani service, which is affiliated with Mashreq Bank, to my Mashreq account.

Although the transaction was completed on his end, I never received the funds. I contacted Mashreq customer service multiple times over several days, each time being reassured that the issue would be resolved soon.

However, after a frustrating 4-day ordeal, during which I had to constantly follow up, I was finally told that they couldn’t recover the missing funds. To make matters worse, they informed me that my only option was to contact their partner Aani, as they had incorrectly linked my name and personal number to a different IBAN.

They also said that the sender needed to raise a callback request for the transferred amount.

And it didn’t end there—despite multiple attempts by the sender to resolve the issue, Mashreq advised raising a callback request and waiting for a solution.

I desperately needed the funds to pay my bills, and this whole experience was unnecessarily stressful and deeply disappointing.

The worst bank I ever had in the UAE deducted an amount of 544 AED from my account. When I called customer care, all of them said I had transactions in April and May 2024, and their system had a glitch or error. I did not receive any notification or mail during those months. The deduction of the mentioned amount was applied in September 2024, which is 5 months later. I have records in my email for all the transactions mentioned during that month, and each transaction was deducted from every purchase. I tried to send an email to dispute, but no one responded. This Mashreq bank can never be trusted, and people from customer care are not reliable. Frustrating bank. I'm considering donating my 544 AED.

My experience with Mashreq Bank has gone from bad to worse. Recently, I was issued a refund for a Visa transaction, only to have the same amount deducted from my account later without any prior notice. When I reached out for an explanation, I was told that it was due to a "system error."

This is completely unacceptable. How can a bank make such a grave mistake and then penalize its customers without so much as a notification? I should not have to pay for their technical issues or internal failures. What makes it worse is the lack of communication – no email, no phone call, nothing to inform me that the amount would be reversed due to an alleged system error. It feels like they are playing with their customers' money, and that is deeply troubling.

Mashreq Bank’s handling of this situation shows a complete disregard for customer trust and transparency. I am now seriously considering filing a formal complaint with the Central Bank. Their careless behavior and inability to manage simple transactions are alarming. This bank needs to be held accountable for their constant errors and unprofessional conduct.

If you’re looking for a reliable bank, I would strongly recommend looking elsewhere.

The bank seems to only focus on taking money from their clients, ive never received any real help from Mashreq Bank or their customer servicethey don’t know their own policies. last month, they deducted 500 AED from me for no reason, and when I asked why, they gave me a vague answer and kept repeating themselves. I also asked why I couldntopen a USD account today, and they first said it wasn’t possible, then said it was because of my nationality. This is ridiculous. The service is terrible, and the company is troll and rude. They should seriously consider shutting down

Worst bank ever
Worst bank ever
An amount of 4000 aed deducted from my account without my own permission , I complained 3 times and can t get money back

**Worst Ever Review of Mashreq Bank: A Cautionary Tale**

**Mashreq Bank - The Epitome of Incompetence and Negligence**

I am compelled to share the horrendous experience I have endured with Mashreq Bank, a so-called financial institution that has demonstrated the utmost incompetence and unprofessionalism over the past 45 days.

**Endless Delays and Empty Promises**
From the very beginning, my experience with Mashreq Bank has been plagued with endless delays and empty promises. My account was frozen without any prior notice, causing severe disruption to my business operations. Despite numerous communications and submissions of all required documents, the issue remains unresolved.

**Unacceptable Tactics to Hold Funds**
Today, after countless follow-ups, I collected the pay order cheque from the BurJuman branch, only to be met with further delays. Mashreq Bank unreasonably demanded that I cancel my trade license to encash the cheque. This absurd and irrelevant demand is nothing more than a tactic to unjustifiably hold my funds.

**Complete Disregard for Customer Needs**
Throughout this ordeal, Mashreq Bank has shown a blatant disregard for my financial stability and legal requirements. Despite providing all necessary documents and making multiple visits to their branch, the bank's actions have caused significant financial harm and stress. Their communication has been inadequate, and their responses have been slow and unhelpful.

**Violation of Consumer Rights**
Mashreq Bank's actions are a direct violation of basic consumer rights and international law principles. According to the United Nations Guidelines for Consumer Protection and the Universal Declaration of Human Rights, consumers have the right to fair treatment, redress, and information. Mashreq Bank has violated these principles by holding my funds without a legitimate reason and failing to provide clear communication.

**Taking Legal Action**
Given Mashreq Bank's persistent negligence and unprofessional conduct, I am left with no choice but to take this matter to court. I will also be escalating this issue to the Consumer Protection Department and Ombudsman services. Additionally, I will share my experience across all social media platforms to warn others about the risks of banking with Mashreq.

**Final Warning**
Mashreq Bank, this is my final demand: approve the pay order to be cashed immediately or transfer the funds to my personal ADCB bank account without further delay. Enough is enough. Your actions are akin to theft, holding people's money without justification. The world needs to know about the incompetence and unprofessionalism that clients like me have to endure.

**Contact Information for Immediate Resolution:**
Dr. Lord Arash Nassouri
Director, O.V.H OIL TANK FARM FZE
Email:
Mobile: +971 55 755 9505 / +447424866606

#MashreqBank #CustomerServiceFail #BankingNightmare #UnprofessionalConduct #LegalAction #BankingInjustice

Bad service and worst online banking experience. My card has charged 2000 unnecessarily without any notification from the bank to my registered email or mobile number. If i was not aware about my bank balance they could deduct any big amount without notification to the customer. This is absolutely terrible bank and even charged me AED 26 for bank statement. Not recommended to do banking with this particular bank. They keep the customer wait for a long time,not sending 3d secure pass code for any online transaction.?very unsafe to keep money in this bank.?

Calling for support is a nightmare, most of the IVR options are not working, saying your input is not recognized, very complicated processes.
Difficult to reach customer support.

-PROVIDES USELESS LETTER
(Sent without signature, TWICE)
-INCOMPETENT STAFF
-LONG TURNAROUND TIME
-NO ESCALATION PROCESS
-NO RESOLUTION GIVEN
-ALL PLATFORMS ARE TRAINED TO GIVE YOU ENDLESS LIES
-NOTHING IS BEING RESOLVED
-TOTAL WASTE OF TIME
-UNPROFESSIONAL

Aisha from customer service in call center is very rude and she put me on mute for more than 20 mins i had to wait for the call
Not possible to get a resolution for the first time you call
They keep sharing wrong info
I have to put my credit card and OTP EVERY TIME I AM CALLING
WAITING time for someone to pickup the calls is ridiculous

Haces quejas y las cierran sin mirarlas