Scarpe ottime!!! Arrivano con calzascarpe, bag da viaggio e addirittura profumatore Martin Valen all’interno della scatola!! Unica cosa, non ci mettono 1-3 giorni ad arrivare come scrive il sito;... Zobacz więcej
Reakcja na opinię
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Scarpe ottime!!! Arrivano con calzascarpe, bag da viaggio e addirittura profumatore Martin Valen all’interno della scatola!! Unica cosa, non ci mettono 1-3 giorni ad arrivare come scrive il sito;... Zobacz więcej
Reakcja na opinię
Péssimo, primeiro e último artigo comprado desta marca! Fiz uma encomenda de umas sapatilhas que me foram entregue a 10 de março, visto que os tamanhos diferiam, contactei o serviço de apoio para... Zobacz więcej
Devo dare 4 stelle solo perché ho ricevuto il prodotto a 14 giorni dall' ordine, altrimenti 5 stelle non sarebbero state sufficienti. Le scarpe sono bellissime ( modello suola a palloncino) vestono gi... Zobacz więcej
Ho ordinato delle scarpe e sono arrivate due misure diverse. Contattandoli, hanno corretto immediatamente l’errore spedendomi un paio di scarpe con le misure corrette e regalandomi due gioielli più u... Zobacz więcej
Street Wear and Urban Culture have never been this easily accessible before. And we at Martin Valen have found a way to make this lifestyle more accessible to anyone around the world. As a Street Fashion Brand, we care about Urban Style with affordability. We are based in Germany, and because of this, our Logistics office is in Hamburg and our Warehouse is in Augsburg. Additionally, our shoe production line is in Turkey, in a 5000m^2 area and they're all carefully hand-crafted. We ship your packages with UPS and DHL and our prices contain shipping, VAT, and Customs Duty as well. We also offer various online payment methods such as -PayPal (not available in European countries at the moment), -Klarna, -Sofort, -Ideal, and -Credit and -Debit Cards. You may check out our online store at: www.martinvalen.com If you have any questions or if you're in need of assistance, you may refer to our Customer Service by creating a support ticket through our website at: https://martinvalen.com/en/contact-us Or you can write to our support e-mail at: support@martinvalen.com Also, you can contact our Social Media Managers on Instagram and Facebook and DM them for a close-to-live support experience. Additionally, you may check out our return and cancelation policies at: https://martinvalen.com/en/content/return-exchange Martin Valen - Representing the Streets, the Culture, and You.
Hamburg, Niemcy
Odpowiada na 33% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Le scarpe sono fedeli alle fotografie, anche i materiali sono ottimi sinceramente sembra un marchio premium. Credo che una volta conosciuto e pubblicizzato raggiungerà dei prezzi più alti. Sono al secondo paio e a breve prenderò il terzo. Se all' inizio sembrano un po' dure dovete dargli tempo perché in realtà si adattano molto bene.
Consigliato
The article was as the picture, quality is good. Delivery experience was perfect
I just want to share my absolute appreciation for this company! I purchased a t-shirt and a pair of sneakers here, and everything was simply perfect — from the easy ordering process all the way to receiving my package.
What truly amazed me was that I had to make a small return entirely due to my own reason, and the company handled it so calmly and without any hassle at all. On top of that, they even sent me a little gift as a compliment, which is simply an incredible level of service.
It’s honestly rare these days to find customer care like what I experienced with SERVICE. If every company treated their customers with the same care, attention and genuine kindness as they do, the world would truly be a much better and happier place.
A huge thank you for your professionalism, your outstanding customer service, and for making shopping such a wonderful experience. Please keep up the amazing work!
I order pare of shoes, and I received exactly what was on the picture! It’s a good quality, few small presents in the box was very nice surprise! In general I’m happy with all the experience with the brand and for sure I will order more stuff from them! Thank you
Magnifique basket finitions produit impeccable même des assistants gentils et compréhensifs pour répondre et aider
We had an amazing experience with Martin Valen! From start to finish, everything was seamless and exceeded expectations.
A special shoutout to Hanna from customer service, who was incredibly attentive, friendly, and quick to respond. It’s rare to come across support that genuinely cares — she made the whole experience feel personal and professional.
Massive thanks as well to the team who packed my order. The presentation was top-tier, and the assortment of thoughtful extras included in the package was a brilliant touch. It really made the unboxing feel special.
As for the products themselves — the quality is simply outstanding. You can see and feel the craftsmanship in every item. Stylish, comfortable, and built to last — exactly what I was hoping for.
I’ll definitely be back for more. Highly recommend Martin Valen to anyone looking for premium streetwear with exceptional service.
28 mei sneakers besteld 29 mei een mail ontvangen dat het shipped is. Enkele mails over en weer verzonden -laatste bericht gaven zij aan dat ze geen orders verwerken tussen 5 en 10 juni (ivm holidays) en ook daarvoor mijn bestelling nog niet hebben verzonden (shipped mail klopt dus niet). Dus als je snel je bestelling wilt ontvangen dan rekening houden dat deze partij wel snel n orderbevestiging stuurt -snel reageert maar niet snel bezorgd. Update : sneakers zijn zojuist bezorgd plus necklace en €10 kortingsbon voor het ongemak. Voor de Communicatie & service ga ik ze hoger raten.
Shoes colouring socks from inside and the shoe sole is worn out after 500meters of walk...
I bought a pair of shoes by Martinvalen, shoes does look good, but after first walk to shop and back ( I was with white socks) after I come back home after 500meters walk my socks was coloured in black the shoe sole worn out on the front, so quality is not so good, they are not comfortable, but design is good..
11.06.2025 After my review they sent me a new pair of shoes, so costumer support working great, they apologised for the situation and I'm satisfied with new pair of shoes! Thank you!
Das mit der Verfügbarkeit ist so ne Sache und die anschließende Kommunikation.... na ja.
Am Ende hat es zwar lange gedauert aber die Schuhe sind angekommen und wirklich top!
This company takes orders and does not deliver goods other customers please be warned also does not respond to messages

Odpowiedź od Martin Valen
Es la primera vez que compro y aunque el pedido se demoro muchos dias ha sido muy facil la comunicación y el producto es muy bueno y de buena calidad. Volveré a comprar sin duda
Schoenen duurden stuk langer dan ik verwachte het mailtje bleef staan op processing een week geloof ik . Daarna gemaild ik wordt op de prioriteit lijst gezet....
Ok heb de schoenen daarna gekregen waren wel netjes de doos ook . Vallen ietsje groter als ik dacht . Verder moet ik eerlijk zeggen alles prima. ik zou wel opnieuw kopen mischien dan halve maat kleiner .
quisiera decir de antemano , que me enfadé bastante y puse reseña fea pq tardaron mucho en realizar la entrega. pero quiero lanzar una flecha en su favor diciendo que el producto es muy muy bonito, y de calidad, y que intentaron recompensar nuestra espera en forma de regalos y atenciones via mail.
Le sneakers bianche a suola spessa si sono spellate soprattutto nella parte interna. Sono rivestite sia internamente che esternamente da finta pelle tranne la soletta e la parte del tallone che risultano in vera pelle . Nella descrizione sul sito internet scrivete, impropriamente, che internamente sono rivestite di pelle di vitello morbida e pregiata definita " Premium ". Martin Valen la descrizione è fuorviante, di vera pelle c'è solo il rivestimento del tallone e della soletta. Questa tipologia di scarpe, molto scadenti, che voi considerate fatte a mano, sui siti cinesi costano circa 30 euro. Martin Valen, se sto sbagliando la descrizione, dimostratemi il contrario. Mi avete rimborsato su Paypal sostanzialmente € 96,15 anziché 99,90. Il costo della transazione l' ho pagato io, Martin Valen perché? io vi ho pagato 99,90!!

Odpowiedź od Martin Valen
Très jolie chaussure, en plus avec un petit cadeau dans le paquet. merci bien
Devo dare 4 stelle solo perché ho ricevuto il prodotto a 14 giorni dall' ordine, altrimenti 5 stelle non sarebbero state sufficienti. Le scarpe sono bellissime ( modello suola a palloncino) vestono giuste, pianta stretta. Appena indossate, colleghi ed amici hanno effettuato ordine. Soddisfatto,peccato per l'attesa😊
Venditore eccellente,massima serietà, e prodotto soprattutto di alta qualità lo consiglio assolutamente 😍😍😍
Great company, have been a pleasure to deal with. Hanna was very helpful in picking the size for the sneakers and even informed the warehouse to include insoles in case they were too big but the shoes ended up fitting perfectly! Will buy from Martin Valen again, I’m a new fan!
Fast delivery, super nice customer service (BETTY!)
first-class goods!
Stark recommends 😊
Estoy muy satisfecha con la compra, llegó el pedido en perfectas condiciones y con buen seguimiento. Gracias con la ayuda, comunicacion y amabilidad del servicio de atencion al cliente.
Genial!
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