Manta Sleep Recenzje 492

It helps me get to sleep every time. It helps to block out light and makes me feel restful.

Customer Service at Manta Sleep was fantastic!

They responded within minutes and very really helpful with resolving my issue.

Customer Service at Manta Sleep is above exceptional! Erica responded the next day and was professional, courteous and resolved my issue beyond my expectations. If I could, I would give Erica and Manta Sleep 10 stars!

Helpful, honest reliable company. A rare gem in today's world.

The support from Manta Sleep was outstanding. I am so grateful for their prompt and generous service. Mahalo!

Mask is super comfy and blocks out all light. I was a bit unsure about spending the money but been very impressed.

I want to be fair to manta sleep, as the product itself when it works is fantastic. I ordered two Manta Sleep audio headphones for the steep price of over £300 for both. We are both night shift workers and struggle to sleep in the day, and these are fantastic for helping. Personally I use ASMR whilst my partner listens to music. They are comfy, non-obtrusive on the eyes, and the sound quality is great. I have used my pair essentially every night since I have bought them and loved them.

However, my partner uses his very infrequently (think once a month) and having not had them even two years I believe one of the ear phones stopped playing audio. I understand that these are now outside their warranty, but I emailed the customer service address to ask for advice on maybe just replacing the earphone or what suggestions they might have.

I sent this email a few weeks ago and have had no response. I feel very let down and disappointed by the customer services because it truly is a fantastic product when it works, but I don’t feel I can justify over £150 for another pair when my partner has only had his for around two years. I feel that for such a steep price they should have a longer shelf life (my similarly priced Sony earbuds have been going strong for over 5 years now).

(edit - as per the reply, the customer service did respond but unfortunately landed in my junk! I have adjusted my rating accordingly but wanted to leave most of the original comments for clarity on the reply)

Overall, great product (if! It works).

I tried very hard to place an order for the product I wanted, but instead found myself going back and forth for 17 DAYS with a so-called “Customer Success Agent” who was extremely unhelpful and repeatedly came up with excuses as to why I couldn’t order the product I wanted (and yes, it was in stock 🤦🏻‍♂️).

Eventually, I gave up and asked them to stop emailing me. Instead of respecting that, she sent yet another patronising email today. It contained more excuses, and she apologised again that my “expectations hadn’t been met” — as though my expectations were the issue, rather than their refusal to assist with what really should be a straightforward order.

I’ve since seen that many other reviewers have had similar problems with this company’s customer service. I only wish I had read those reviews before wasting so much time trying to buy from them.

That said, I am grateful that I didn't purchase because if the presales support is this rude and unhelpful, I can see why so many people have issues with aftersales support. I think I dodged a bullet here.

And one last thing.... don't sign up for their emails unless you don't mind receiving clickbait multiple times a day.

Update: the response below is really deceptive and misleading. I did try to order from the US store however it wouldn't ship to my address in Australia,…and yes, I did tell the ‘Customer Success Agent’ this happened. I was told to try again and got the same message 🤦🏻‍♂️.

The bundle I wanted to order has individual items which are all in stock in the Aus store.

I am still receiving clickbait/emails even after unsubscribing myself as well as asking to be removed. I have been told twice that I will and have been removed a yet the emails keep on coming…multiple emails daily.

An example of this would be the three emails I’ve received telling me that I have left something in my cart…clicking on the link in that email takes me to an empty shopping cart because I can’t order the bundle I wanted. Yes, Mantasleep… ‘my expectations’ are clearly the problem here,

I've had several Mantas, but with this order I wanted to change something at the last minute. I couldn't but let's just say Customer Service was exceptional and they really helped me out. They went above and beyond. Just tried the Pro for the first time ever last night, and I have to say - it's amazing!

Exceptional experience! Big thanks to Kristy for her outstanding support. She was helpful, patient, and efficient in fixing my order. 5 stars for the product and 10 stars for Kristy!

Very responsive when I had a problem with my mask. I do love the fit of the mask you should know. The company is very kind and generous.

Stays on!-Love this mask. I have tried several others but have always had issues with them falling off. This one stays on, doesn’t move around, and doesn’t let in any light. I have sensitive skin and haven’t had any problems with breakouts or irritation. It’s very soft and comfortable.

The customer service team quickly responded when I was sent a defective model, even sending the replacement before my return had arrived.

I ordered the Manta ProSleep Mask and reached out to Manta as I couldn't seem to position it in a way that didn't cause sinus pressure pain and stifle the breathing in and out of my nose more. After some solid suggestions that also unfortunately failed, I let them know and within a short time they had honoured their 60 day money back gaurantee. This was a really positive experience and my only disappointment is that I couldn't wear it due to my sinuses.

I enjoy the system quite a bit while I do have a few nitpicks they don't really bother me that much.

I have the worst stompy upper neighbors and these were the last bit I needed to drown them out.

I did have one of the speakers die on me, but I did get them replaced, customer service was great, understanding and I didn't have a fuss.

Customer service was extremely responsive and helpful.

Super helpful customer service.

Paid around £80 for a mask 2 years old minimal use and the Velcro eye patches have came off rendering it useless.

I am very pleased with the products I purchased for my husband and myself. I had been referred to Manta from my daughter who is a lighter sleeper than myself and I loved her sleep mask. I purchased a silk mask for myself and a basic for my husband, with ear plugs for when we travel. I had a question that Erica, in Customer Service, resolved with ++ service as well. I am very impressed with Manta and highly recommend them!