Debbie was really helpful with arranging our boiler repair and then after some unforseen problems she kept trying and got the engineer back to fix a second fault. I was really impressed with how D... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Great communication quick reply someone came the same day and went and got what was needed to fix the problem went above and beyond
Reakcja na opinię
My bathroom tap had been dripping for sometime, due to cancelled appointments it took a while to be fixed. However when the plumber came on Friday September 16th he did an excellent job and fitted two... Zobacz więcej
Reakcja na opinię
Now that I’ve fully moved into my new flat in Weymouth and sorted out all the details, I want to send a massive thank you to Melissa from the Magna Housing lettings team. From start to finish, Me... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
We’re Magna Housing, a community-based housing association. We mainly work in Dorset and Somerset (our head office is in Dorchester) providing housing services to local people.
Dane kontaktowe
Zjednoczone Królestwo
- magna.org.uk
4,6
Doskonała
553 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 90% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Positive experience
Positive experience. Always help as much as is possible. Polite and friendly.
18 kwietnia 2025
Opinia niezależna
Odpowiedź od Magna Housing
Thank you for taking the time to leave a review Nicki, we are pleased you are happy with the service you have received from Magna. Best wishes,
Repair report
Polite and professional service from Magna, as always.
15 kwietnia 2025
Opinia niezależna
Odpowiedź od Magna Housing
Thank you for taking the time to leave a review Claire, we are pleased you are satisfied with the service you have received at Magna, Best wishes,
Listened then gave helpful response.
Listened to what I had to say, apologised for the delay and gave a helpful, honest response.
20 marca 2025
Opinia niezależna
Odpowiedź od Magna Housing
Thank you for taking the time to leave a review Sarah, we are pleased you found the service you received satisfactory. Best wishes,
Excellent help regarding boundary…
Excellent help regarding boundary issues.
8 kwietnia 2025
Opinia niezależna
Odpowiedź od Magna Housing
Thank you for taking the time to leave a review Julia, we are pleased we have been able to help you. Best wishes,
Odpowiedź od Magna Housing
Thank you for taking the time to leave a review, we are so pleased you are happy with the help you have received from Rachelle, I have passed this on to her and her manager. Best wishes,
Magna were really helpful
Magna were really helpful, they made the whole process so easy.
28 marca 2025
Opinia niezależna
Odpowiedź od Magna Housing
Thank you for taking the time to leave a review Gary, we are pleased that you are satisfied with the service you have received, Best wishes.
Fantastic service and brilliant…
Fantastic service and brilliant customer service
4 kwietnia 2025
Opinia niezależna
Odpowiedź od Magna Housing
Thank you for taking the time to leave a review Nicholas, we are so pleased you are satisfied with the service you have received! Best wishes,
Good response good but actual work will…
Good response good but actual work will take a while
4 kwietnia 2025
Opinia niezależna
Odpowiedź od Magna Housing
Thank you for taking the time to leave a review Peter, we are pleased you are happy with the response you have received from Magna, Best wishes,
Electrician
Had our electrical work completed by Leigh, very courteous, clean and tidy. Really good tradesman, someone to look after.
Replaced our extractor fan in the bathroom and now we no longer have wet walls after showering, amazing.
26 marca 2025
Opinia niezależna
Odpowiedź od Magna Housing
Thank you for taking the time to leave a review Terry, we are so pleased you had the repairs sorted with Leigh, I have passed on your compliment to Leigh and manager. This is great news your extractor fan is now working well! Best wishes,
Pleasant and helpful staff
Every time that I have contacted Magna by email or live chat I have very helpful and pleasant staff get back to me. This time was no exception.
24 marca 2025
Opinia niezależna
Odpowiedź od Magna Housing
Thank you for taking the time to leave a review, we are pleased you are finding the service satisfactory. Best wishes
Friendly and helpful
The man I spoke to was really helpful. He was patient and kind and solved a complex problem. Left me feeling confident to contact the service again in the future.
17 marca 2025
Opinia niezależna
Odpowiedź od Magna Housing
Thank you for taking the time to leave a review, we are so pleased that you feel satisfied with the service you have received! I have passed your compliment to the team. Best wishes,
If I could give no stars I would.
Front window and bedroom window collapsed concrete lucky my child was out of his bed! Was told by worker I would of been attending a funeral. First reported March 2024. Work was ment to be done before moving in all windows have blown can't see out of them mould around them all as they are so damp. They have put wood around the window to hold them up and have told me they will be out in 7 months time to repair my son is autistic and is terrified to sleep in his room as he thinks it will fall again and they don't have a care in the world. They don't care about asb had restraining order on next door neighbour for kicking me in the side of the head and causing me to have multiple seizures and they left me to live there for 2 year until they moved me into this house that is falling down. They tell you someone will be contact with you to keep you quiet you call up again and they tell you again someone will be in contact, and never get anywhere have been asking for housing officer to call me I get told she will call me in the next week or 2 and it's been 4 months.
4 marca 2025
Opinia niezależna
Odpowiedź od Magna Housing
Thank you for taking the time to leave a review Lauren, I have sent you an information request to identify yourself so I am able to look in to this further for you. As I have not received the information please could you send an email to contactus@magna.org.uk or contact us on live chat on www.magna.org.uk and a member of the team will look in to this for you. Best wishes,
Very grateful
The money matters team, especially Zoe, has helped me get my life back on track, after a very difficult 18 months or so. Zoe and Paula also helped me move into my own place in October of last year, but had been helping me for at least 16 months before that. Zoe helped me claim all the benefits I was entitled to and is still helping me now. I can't thank them enough. It made a very stressful situation a bit easier.
31 października 2024
Opinia niezależna
Odpowiedź od Magna Housing
Thank you for taking the time to leave a review Alison, we are so pleased you have received all of this help from Zoe and Paula, incredible news and wishing you a happier future. Best wishes to you.
Brilliant.
Struggling, like many with my energy bills, I contacted the lovely Zoe at Magna. She helped me out enormously. Brilliant customer service. Thank you. 5 stars.
12 lutego 2025
Opinia niezależna
Odpowiedź od Magna Housing
Thank you for taking your time to leave a review Steven, we are pleased that Zoe was able to help you! I will pass on your compliments to her, wishing you all the best!
Rapid response to my repair…
Rapid response to my repair .professional worker, very satisfied with the outcome thank you.
6 lutego 2025
Opinia niezależna
Odpowiedź od Magna Housing
Thank you for taking the time to leave a review Shirley, we are pleased you are satisfied with the service you have receive and the outcome of your repair. Best wishes,
The response to my repair request was…
The response to my repair request was quick and efficient. The appointment made fitted well with my own availability.
4 lutego 2025
Opinia niezależna
Odpowiedź od Magna Housing
Thank you for taking the time to leave a review Mrs West, we are pleased that you are satisfied with the service you have received with us. Best wishes,
Good service
Once I'd made Magna aware of the problem which was caused inadvertently by some of their employees working on one of their properties adjoining ours it was dealt with quickly and efficiently.
31 stycznia 2025
Opinia niezależna
Odpowiedź od Magna Housing
Thank you for taking the time to leave a review, we are pleased that you are satisfied with the resolution regarding the issue you raised with us. I have passed on your compliments to the team members, Best wishes
rang magna to report a repair the lady…
rang magna to report a repair the lady who dealt with it was helpful and could answer my questions and concerns we'll done to the lady
3 lutego 2025
Opinia niezależna
Odpowiedź od Magna Housing
Thank you for taking the time to leave a review Sheila, we are pleased you are satisfied with the service you have received, I have passed on your compliments to the team. Best wishes,
I got the exact help I needed!
I got the exact help I needed!
In less than 5 minutes I had my query answered quickly and found a solution to my problem.
Thank you Shani for your efficiency!
3 lutego 2025
Opinia niezależna
Odpowiedź od Magna Housing
Thank you for taking the time to leave a review, we are so pleased that you found Shani helpful on Live Chat, I have passed on your compliments, pleased you had your query solved and you are satisfied, Best wishes
Odpowiedź od Magna Housing
Thank you for taking the time to leave a review Augusto, we are pleased you are satisfied with the service you have received. Best wishes,
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.