It was concerning to (eventually, after a delay) see an online receipt for £12 for our car to enter the M6 toll, only to discover from our bank statement that we had actually been charged £20.20... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Good communication and to be able to go through without me trying to reach, then getting out of the car, paying then trying to put my seatbelt on before the next person came through. Then watching the... Zobacz więcej
Reakcja na opinię
I unintentionally missed my intended exit and had to continue further along the motorway before I could safely make a U-turn. As a result, I ended up travelling through the toll point when leaving an... Zobacz więcej
Steve Nicholls was ever so helpful and polite, a rare commodity at times. He helped me through a process, as I inadvertently went passed my M6 Toll expiry and couldn't login to my old account. I appre... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
The M6toll isn’t just a road. It’s a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
Dane kontaktowe
Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, Zjednoczone Królestwo
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3,6
Średnia
761 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 96% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Awful had to phone so many times would…
Awful had to phone so many times would accept my details online really poor service
17 lipca 2026
Odpowiedź od M6toll
Hi Simon, thankk you for your comments and I am sorry you experienced issues with your journey. The issues arose from the fact that your were towing a trailer which displayed a different VRN to your vehicle, so understandably, this confuses the ANPR cameras and delayed trip construction. For any future journeys, please ensure the trailer and the vehicle are displaying the same VRN. Please do not hesitate to contact us again, should you require anything further. Kay@M6toll
Waste of money
Waste of money, over the top price just for a single trip. Breeze account is a waste of time too. I would rather sit in traffic
24 lipca 2026
Odpowiedź od M6toll
Hi Keiron, We're sorry that you didn't think M6toll was worth it for you. We really appreciate your feedback on value and your comments will be noted.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Odpowiedź od M6toll
Hi Bernadette and thanks for your positive comments about the service. Please do not hesitate to reach out, should you require anything further. Kay@M6toll
Odpowiedź od M6toll
Hi Peter, thanks for your positive comments about your journey. Please do not hesitate to reach out, should you need anything further. Kay@M6toll
I had a problem as I’d recently change…
I had a problem as I’d recently change my private number plate and Julie really helped me out, the service is really good and save me so much Time.
Julie is a great asset to your Company and should be commended for her efforts to make the brand better.
23 lipca 2026
Opinia niezależna
Odpowiedź od M6toll
Hi Martin, thank you for your positive comments regarding the service you recieved from Julie, I will ensure that these are passed on. Please do not hesitate to reach out , should you need anything further. Kay@M6toll
Charges for a vehicle no longer…
Charges for a vehicle no longer registered to me. Very unhelpful customer services.
23 lipca 2026
Odpowiedź od M6toll
Hi, and thank you for comments. I will ensure these are passed to the team. If you need anything further, please feel free to reach out. Kay@M6toll
Odpowiedź od M6toll
Hi Stacey, thanks for your positive comments, reagrding the service you received from our team. Please do not hesitate to reach out, should you require anything further. Kay@M6toll
You charged me more than I've paid before
You charged me more than I've ever paid before, with no notices to say about the charges and heights, so I've lodged a formal complaint and will nit be using you again.
23 lipca 2026
Odpowiedź od M6toll
Hi Simon thanks for your review. The M6toll uses a different classification system to that of the DVLA. I have noted your comments and will ensure they are passed on.
Please do reach out if you would like further support. Kay@M6toll
Quick to respond
Quick to respond; sorted the issue out very quickly and credited my account after being overcharged due to a technical issue on the Toll paymnt machine. The person who replied to my email was most helpful. So a huge thank you
15 lipca 2026
Odpowiedź od M6toll
Hi Karen, thank you for your positive comments. I am sorry you had an issue when using the M6toll, and I am pleased that the team resolved it quickly and to your satisfaction. Please do not hesitate to reach out, should you require anythng further. Kay@M6toll
Toll prices racing ahead of inflation.
The full-length toll for a car is now £12. Twenty years ago it was £2. Six fold increase in two decades. I guess the Australian private equity owners are looking to gouge their UK customers really badly before the franchise ends and they have to hand it back to the government. Expect the maintenance budget will be hacked back soon as well.
22 lipca 2026
Opinia niezależna
Odpowiedź od M6toll
Hi Robert, We're sorry that you didn't think M6toll was worth it for you. We really appreciate your feedback on value and your comments will be noted.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Very good and quick response
Very good and quick response
Resolved our problem and refunded
14 lipca 2026
Odpowiedź od M6toll
Hi, and thank you for your positive comments. I am sorry you encountered an issue with your journey and I am pleased the team resolved it swiftly and to your satisfaction. Please do not hesitate to contact us, should you require anything further. Kay@M6toll
Use the 42
Called and asked for a call but apparently I have to call them, and that's for me to set a payment method up on their system
22 lipca 2026
Odpowiedź od M6toll
Hi, George thanks for your review. I have reviewed your query and can see tht you did not add a payment method to your account to allow us to take future payments for journey. We recommend that customers use the self-service option to complete this as when completed online the system generates 3 pieces of code against the account. if completed over the telephone our telephone payment service only produces 2 pieces of code, so we cannot guarantee future payments are taken. Please do not hesitate to contact us again, should you need anything further. Kay@M6toll
Odpowiedź od M6toll
Hello and thank you for your positive comments regarding the service you received from the team. Please do not hesitate to reach out, should you require anything further. Kay@M6toll
Odpowiedź od M6toll
Hi Radu, thank you for your positive comments about the service you recieved from the team. Please do not hesitate to contatct us, should you need anything further. Kay@M6toll
Good
Emailed about toll charge when going they wrong way on motorway they responded promptly and helped.
14 lipca 2026
Odpowiedź od M6toll
HI Jennifer, thanks for your review and your positive comments about the helpfulness of the team. Please do not hesitate to reach out should you need anything further. Kay@M6toll
Odpowiedź od M6toll
Hi Dawn, thanks for your kind words about Tricia. I will ensure they are passed on. Please do not hesitate to reach out should you require anything further. Kay@M6toll
Odpowiedź od M6toll
HI Mike, thanks for your review and your positive comments about the service you received from the team.
Please do not hesitate to reach out should you need anything further. Kay@M6toll
I sent an email got a very quick…
I sent an email got a very quick response. 2 days later all sorted. Very happy
13 lipca 2026
Odpowiedź od M6toll
Hi Simon, thanks for your review and your positive comments about the service you received from the team.
Please do not hesitate to reach out should you need anything further. Kay@M6toll
Left hand driver at toll cabin
For a European van it was quite difficult to pay at toll cabin. I'd like a left hand toll cabin what makes it more easy to use your bankcard.
The response of customer service to get a receipt was very quick and helpful.
13 lipca 2026
Odpowiedź od M6toll
HI Peter, thanks for your review and your positive comments about the service you received from the team.
I have noted your comments regarding left hand drive vehciles and have passsed these on to our opeartions team
Please do not hesitate to reach out should you need anything further. Kay@M6toll
I highly recommend the mobility service…
I highly recommend the mobility service team. I was having some struggles completing online form so they helped me to process it manually and did everything they could to resolve it quickly. I was really happy with the speed of the service and the quick payment. Highly recommend this service.
13 lipca 2026
Odpowiedź od M6toll
HI Nikkie, thanks for your review and your positive comments about the service you received from the team when setting up your Mobility Exemption
Please do not hesitate to reach out should you need anything further. Kay@M6toll
Doświadczenie Trustpilot
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