It was concerning to (eventually, after a delay) see an online receipt for £12 for our car to enter the M6 toll, only to discover from our bank statement that we had actually been charged £20.20... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Good communication and to be able to go through without me trying to reach, then getting out of the car, paying then trying to put my seatbelt on before the next person came through. Then watching the... Zobacz więcej
Reakcja na opinię
I unintentionally missed my intended exit and had to continue further along the motorway before I could safely make a U-turn. As a result, I ended up travelling through the toll point when leaving an... Zobacz więcej
Steve Nicholls was ever so helpful and polite, a rare commodity at times. He helped me through a process, as I inadvertently went passed my M6 Toll expiry and couldn't login to my old account. I appre... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
The M6toll isn’t just a road. It’s a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
Dane kontaktowe
Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, Zjednoczone Królestwo
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3,6
Średnia
761 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 96% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
overpriced and beware they charge on…
overpriced and beware they charge on height of car so if your above 1.2 m like a mpv or 4x4 you get charged alot. i ACTIVELY AVOID as it is daylight robbery
13 lipca 2026
Odpowiedź od M6toll
Hi, thanks for your review. The M6toll uses a different classification system to that of the DVLA, and I am sorry it's not worth it for you. I have noted your comments and will ensure they are passed on.
Please do reach out if you would like further support. Kay@M6toll
I was struggling to get myself…
I was struggling to get myself registered as disabled but when I went on to the help center they were very helpful and sorted out my problem
6 lipca 2026
Odpowiedź od M6toll
HI Ian, thanks for your positive comments regarding the customer support team. Should you require anything else, please do not hesitate to reach out. Kay@M6toll
Appalling...we drive a large car and…
Appalling...we drive a large car and get charged as a van on this road...all other roads we are classed as a car...
It's a disgace
18 lipca 2026
Opinia niezależna
Odpowiedź od M6toll
Hi Jane, and thank you for your comments regarding your vehicle classification. We really appreciate your feedback.
Our classification system is different to the one that the DVLA use and your vehicle is a class 4 due to it's height. I have noted your comments regarding this.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay@ M6toll
Odpowiedź od M6toll
Hi Julie, thanks so much for your positive comments. Please do not hesitate to reach out, should you need anything further. Kay@M6toll
Incorrect billing and poorly designed barrier system.
We were incorrectly billed as the wrong class of car was used and paid more. On our return journey someone seem to get stuck at the barrier despite a green light and barrier up, the sign said not to reverse but no one came to help and some 5 minutes later we finally got going, this is simply not good enough. I also note the card reader is too high if you are driving a low/sports car and it's a real struggle to reach - this needs redesigning and quickly.
10 lipca 2026
Odpowiedź od M6toll
Hi Jason, thank you for your review and I am soorry the M6toll did not meet your expectations on your recent journey. I am sorry that your vehicle was miclassified.
Unfortunately, our teams cannot always pick this up at the time of travel.
I have also noted your feedback regarding the card readers
Our customer services team have processed a refund for you, but please feel free to reach out on 0330 660 0790 should you need anything else Kay @M6toll
Odpowiedź od M6toll
Hi Mitchel , thanks so much for your positive comments. Please do not hesitate to reach out, should you need anything further. Kay@M6toll
Be careful off the cost
Twice now I have gone through the toll road and been charged a different price to what is advertised on the board which is difficult to read as you pass it.
Once in a Motorhome that they charged HGV price for and recently in an estate car that they charge as a van!
17 lipca 2026
Opinia niezależna
Odpowiedź od M6toll
Hi We're sorry for your recent experience. We really appreciate your feedback and your comments will be noted.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Miss charging for vans.
For same van, a small Peugeot, I was charged £12 on the way south in the morning and £20 in the afternoon. The explanation was the angle of approach to the plaza. What utter rubbish. My company will ban all vehicles from using this toll road from now on.
10 lipca 2026
Odpowiedź od M6toll
Hi Charles, and thank you for your review. I have reviewed your journeys and can confirm that your vehicle is a class 4 on the M6toll due to its height. I have reviewed your previous 10 journeys and can see that all but 1 journey was charged as a class 2 and the other 9 jiourneys were charged as a class 4
Please do not hesitate to contact us again should you require anything else. Kay@M6toll
Great customer experience team
10 lipca 2026
Odpowiedź od M6toll
Hi Dawn, thanks so much for your positive comments regarding the team. Please do not hesitate to reach out, should you need anything further. Kay@M6toll
Excellent customer service
Excellent customer service, response is very quick and professional.
16 lipca 2026
Opinia niezależna
Odpowiedź od M6toll
Hi Colin, thanks so much for your positive comments regarding the team. Please do not hesitate to reach out, should you need anything further. Kay@M6toll
Odpowiedź od M6toll
Hi Lucy , thanks so much for your positive comments regarding the team. Please do not hesitate to reach out, should you need anything further. Kay@M6toll
website was not clear
had to email in as website was not clear about special characters in password that were not acceptable.
the reply to my email was clear and very helpful
17 lipca 2026
Odpowiedź od M6toll
Hi Miriam, thanks for your positive comments regarding the email you received. I have noted your comments regarding the clearness of the website. Please do not hesitate to reach out should you need anything further. Kay@M6toll
Disgusting as card never worked then…
Disgusting as card never worked then used another card but charged on both of them.
Customer service so poor as could not acknowledge that my car reg was correct.
Pathetic over charged service
17 lipca 2026
Odpowiedź od M6toll
Hi Stephen. I am sorry that your recent journey did not meet your expectations. I would like t reassure you that you will have only been charged once for you journey and the charges you see are pending and will drop off.
Please do not hesitate to conatct us again, if this issue is not yet resolved. Kay@M6toll
Too expensive and I didn't want to take…
Too expensive and I didn't want to take the M6 Toll, I wanted the M6.
The sign posting is mis-leading around the Cannock A roads.
6 lipca 2026
Odpowiedź od M6toll
Hi Ian We're sorry for your recent experience. We really appreciate your feedback and your comments will be noted.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Odpowiedź od M6toll
Hi Andrew We're sorry that you didn't think M6toll was worth it for you. We really appreciate your feedback on value and your comments will be noted.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Fine for vehicle being delivered on the back of a transporter
I have been sent a fine for a vehicle.that was been transferred to Edinburgh on the back of a transporter . I purchased the vehicle the following day. The vehicle i purchased was a.non runner having been off the road for 4 years
10 lipca 2026
Odpowiedź od M6toll
H Jim, thanks for your review. I am sorry that this has happened. I can see that my coleague has conatcted you on the 10th of July and imediately cancelled all of the charges.
Should you require anything else, please do not hesitate to get in contact Kay@M6toll
Does what it says on the site!
Read their site menu, found relevant info sent message - auto bit then another auto message came in reply; then a personalised human message arrived explained in full next portion of events! Alls cool!
10 lipca 2026
Odpowiedź od M6toll
Hi Peter, thanks so much for your positive comments. Please do not hesitate to reach out, should you need anything further. Kay@M6toll
I needed confirmation and assurance…
I needed confirmation and assurance about our Motorbility Pass and dates. The agent was very helpful and I was completely happy with her response.
16 lipca 2026
Odpowiedź od M6toll
Hi Steve, thanks so much for your positive comments regarding the team. Please do not hesitate to reach out, should you need anything further. Kay@M6toll
Acted promptly on my query and resolved…
Acted promptly on my query and resolved quickly no
15 lipca 2026
Odpowiedź od M6toll
Hi , thanks so much for your positive comments . Please do not hesitate to reach out, should you need anything further. Kay@M6toll
Ridiculous pricing
The charge for a single car is just ridiculous now.... I mean, if the road guaranteed say a 30 or 40 minute journey reduction, maybe I'd pull the trigger, but the reality is, Google Maps more often than not shows only a 10 minute saving - and sometimes even none at all! This is on a 4 or 5 hour journey, so I rarely bother with it at all now. They should seriously look at dynamic pricing imho, might earn
more!
16 lipca 2026
Opinia niezależna
Odpowiedź od M6toll
Hi Simon We're sorry that you didn't think M6toll was worth it for you. We really appreciate your feedback on value and your comments will be noted.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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