It was concerning to (eventually, after a delay) see an online receipt for £12 for our car to enter the M6 toll, only to discover from our bank statement that we had actually been charged £20.20... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Good communication and to be able to go through without me trying to reach, then getting out of the car, paying then trying to put my seatbelt on before the next person came through. Then watching the... Zobacz więcej
Reakcja na opinię
I unintentionally missed my intended exit and had to continue further along the motorway before I could safely make a U-turn. As a result, I ended up travelling through the toll point when leaving an... Zobacz więcej
Steve Nicholls was ever so helpful and polite, a rare commodity at times. He helped me through a process, as I inadvertently went passed my M6 Toll expiry and couldn't login to my old account. I appre... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
The M6toll isn’t just a road. It’s a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
Dane kontaktowe
Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, Zjednoczone Królestwo
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3,6
Średnia
761 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 96% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great professionalism and Service
Great, communication and professionally dealt with from the start to finish
29 lipca 2026
Odpowiedź od M6toll
Hi, thanks for your positive comments about the service you received from the team. Please do feel free to reach out, should you need anything further. Kay@M6toll
Solve problem in sec.
28 lipca 2026
Odpowiedź od M6toll
Hi, thanks for your positive comments about the service you received from the team. Please do feel free to reach out, should you need anything further. Kay@M6toll
Still waiting for the refund
I eventually received the refund, but no explanation of why they charged a motorbike £12 ?
27 lipca 2026
Odpowiedź od M6toll
Hi Geoff, I am sorry you have not yet received your refund. Please could you reach out to the team on 0330 660 0790 or via email customer.services@m6toll.co.uk and we will look into this for you Kay@M6toll
Relatively easy to sort the issue out
29 lipca 2026
Odpowiedź od M6toll
Hi Nick, thanks for your review and the positive comments regarding the service you received.
Please feel free to reach out, should you need any further support Kay@M6toll
Odpowiedź od M6toll
Hi, thanks for your review and the positive comments regarding your journey.
Please feel free to reach out, should you need any further support Kay@M6toll
Odpowiedź od M6toll
Hi Kenny, thanks for your positive comments, we really appreciate them. Please do feel free to reach out should you require anything else. Kay@M6toll
What a breeze as new driver this made…
What a breeze as new driver this made my journey so much more smoother
28 lipca 2026
Odpowiedź od M6toll
Hi Rachel, thanks for your positive comments and I am pleased your Breeze account makes your journey much smoother. Please feel free to reach out, should you need anythig further. Kay@M6toll
Odpowiedź od M6toll
Hi, thank you for your comments. The type of account that you hold only allows one vehicle to be regsitered against it any one time. We can of course switch your account to a breeze account that would allow multiple vehicles to be registered, but unfortunately, this would not give you the level of discount that you currently have. As an alternative, if you know you are going to be in a different vehicle you can update this at least one hour before travel in your account portal and then change it back.
If you would like us to look at switching your account type then please do reach out to the team on 0330 660 0790 or via email at customer.services@m6toll.co.uk Kay @M6toll
Absolutely top drawer service
Absolutely top drawer service. I contacted the customer service team about a lost driver’s licence and they responded within a couple of hours saying they had retrieved it.
They’ve since put it in the post and paid the postage!
Outstanding customer service!
Thank you!
27 lipca 2026
Odpowiedź od M6toll
Hi Darren, thanks for your positive comments and I am pleased we were able to reunite you with your driving licence!
Please feel free to reach out, should you require anything further. Kay@M6toll
Odpowiedź od M6toll
Hi Mohammad, thanks for your positive comments about the team, we really appreciate it. Please feel free to reach out, should you need anything further. Kay@M6toll
Odpowiedź od M6toll
Hi Tayubbi, thanks for your positive comments about the team, we really appreciate it. Please feel free to reach out, should you need anything further. Kay@M6toll
Quick response to mis-classification of…
Quick response to mis-classification of my vehicle. But would be better if it was easier to navigate how to claim money back.
27 lipca 2026
Odpowiedź od M6toll
Hi Helen, thanks for your review and the positive comments regarding the service you received.
I am sorry you were misclassed. We cannot always pick this up when you are in the lane.
Please feel free to reach out, should you need any further support Kay@M6toll
Odpowiedź od M6toll
Hi Clive, thanks for your positive comments about the team, we really appreciate it. Please feel free to reach out, should you need anything further. Kay@M6toll
Took ages to reply to email and were…
Took ages to reply to email and were totally mercenary.
20 lipca 2026
Odpowiedź od M6toll
Hi, and thank you for review. I can see tht you sent your original request in over a weekend and unfortunately our teams are not available Saturday and Sunday. We did reply on the Monday and my colleague gave you the information to pay online for the subsequent 5 days without incurring any fees.
If you would like to discuss this further, then do please reach out on 0330 660 0790. Kay@M6toll
Odpowiedź od M6toll
Hi Clyde, thanks for your positive comments, we really appreciate it. Please feel free to reach out should you need anything further. Kay@M6toll
Sorted my problem out very efficiently.
20 lipca 2026
Odpowiedź od M6toll
Hi Julie, thanks for your positive comments, we really appreciate it. Please feel free to reach out should you need anything further. Kay@M6toll
Odpowiedź od M6toll
Hi Mark, thanks for your review and your positive comments about our Breeze account. Please do reach out, should you need anything further. Kay@M6toll
I messaged about how to change from a…
I messaged about how to change from a tag account on the website to a breeze account, I have not received a reply.
22 lipca 2026
Odpowiedź od M6toll
Hi Christopher, thanks for your comments. I can see my colleague wrote to you regarding switching your account earlier in July and another email was also sent to you on 22nd July. if you have not received this, please do not hesitate to reach out. Kay@M6toll
Odpowiedź od M6toll
Hi Alan, Thanks for your review and your positive comments regarding the service you received from the team. Please do not hesitate to reach out, should you need anything else. Kay@M6toll
Swift and very helpful
24 lipca 2026
Odpowiedź od M6toll
Hello, and thank you for your positive comments. Please do reach out, should you requre anything further. Kay@M6toll
Doświadczenie Trustpilot
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