I am very satisfied with my Lycamobile plan. I've had it for a long time and have never had any problems, even outside of Portugal. However, what remains unresolved is my inability to send SMS message... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Terrible company. Roaming regularly doesn't work in the EU or UK. I didn't sign up to a monthly contract but when topping up pay as you go it copied my card details and started taking a monthly paymen... Zobacz więcej
Reakcja na opinię
Conexão de dados muito ruim (internet quando utiliza fica o tempo todo limitada), ligação péssima (quase nunca se entende a pessoa que está falando no outro lado da ligação, as vezes a voz fica robót... Zobacz więcej
Reakcja na opinię
All over experience is good but please help us when we go to india , in india we didn't get any network coverage. Tell us the solution what we can do ?
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Lycamobile Portugal oferece chamadas nacionais e internacionais a preços low-cost. Peça o seu cartão SIM gratuito e ligue para o Mundo por muito menos com as mais recentes ofertas e planos.
Dane kontaktowe
1050-127, Lisbon, Zjednoczone Królestwo
- lycamobile.pt
3,1
Średnia
1 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 90% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Mathmagicians or incompetence
The lycamobile says my number doesnt exist anymore, like if math itself was changed.
Their magic or incompetence "dissapeared" with my number, or the fact of they dont like concurrence and simply didnt port my number because in their explanation "it doesnt exist", maybe there where a witch working for them?
More serieously, this number is used by a minor that you put in danger by not complying with the law!
10 czerwca 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Dear Diogo,
We are sorry to hear about your experience and understand your concerns. Please be assured that we have received your details and have escalated the matter to the relevant team for investigation.
Our team is reviewing your case and will work to resolve the issue as soon as possible.
If you’d like to reach us directly, you can email trustpilotreview@lycamobile.com anytime. We’re here for you.
Regards,
Lyca Mobile Trustpilot Team
The customer executive provide right…
The customer executive provide right information in less time.
10 czerwca 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Dear Sandeep,
We are so pleased to hear our executive provided helpful and prompt information. Thank you for your kind words!
You can also email us anytime at trustpilotreview@lycatelindia.in. We are here to help!
Regards,
Lyca Mobile Trustpilot Team
Not good poor conection
Your SIM works throughout Europe, but its network is very slow in Portugal.
11 czerwca 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Dear Dhola,
Thank you for your feedback. We are sorry to hear about the poor connection you have experienced.
Please share your Lyca Mobile number, registered email ID, and any reference number you may have. Once we receive these details, we will investigate the issue and work towards resolving it as soon as possible.
If you’d like to reach us directly, you can email trustpilotreview@lycamobile.com anytime. We’re here for you.
Regards,
Lyca Mobile Trustpilot Team
3 Mbps numa zona de 5G 👌🏻
Não funciona, pura e simplesmente!
Um plano com 200 Gb de tráfego, numa zona de cobertura 5G onde um simples teste de velocidade não passou dos 3 Mbps! Além da velocidade medíocre, a ligação perde-se constantemente.
Deviam ter vergonha em vender o serviço que vendem.
Se querem um serviço de internet móvel que não funciona, é comprar-lhes um cartão.
4 czerwca 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Caro Hermano,
Agradecemos o seu feedback. Pedimos sinceras desculpas pelo inconveniente causado pela baixa velocidade de dados e pelos problemas de ligação que enfrentou.
Compreendemos o quão frustrante isto deve ser. Como já forneceu os detalhes relevantes, a nossa equipa está a investigar o problema e trabalhará para o resolver o mais rapidamente possível.
Agradecemos a sua paciência e compreensão.
Caso pretenda contactar-nos diretamente, envie um e-mail para trustpilotreview@lycamobile.com a qualquer momento. Estamos à sua disposição.
Atenciosamente,
Equipa Lyca Mobile Trustpilot
I bought some E-Sim cards for single…
I bought some E-Sim cards for single use. I deleted the cards of my phone and e-mail, but they continued charging me money and the customer support refuses to delete my cards saying I can do it myself if I enter in my account (Lyca account asks me the e-sim numbers that I don’t have it anymore)
8 czerwca 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Dear Iris,
We appreciate you sharing your experience. We understand your frustration regarding the recurring charges and the difficulty accessing your account without the eSIM numbers. We are looking into ways to improve our support for such situations.
To assist you further, please share your Lyca Mobile number, registered email address, and reference number. Providing this information will help us resolve your issue more quickly.
Kindly send these details to the email address provided below.
You may also contact us anytime at trustpilotreview@lycatelindia.in. We are here to help.
Regards,
Lyca Mobile Trustpilot Team
Odpowiedź od Lyca Mobile PT
Prezado Marcos,
Agradecemos por dedicar seu tempo para compartilhar seu feedback.
Ficamos muito felizes em saber da sua experiência positiva e agradecemos imensamente suas gentis palavras sobre nossa equipe de atendimento ao cliente. Seu apoio nos motiva a continuar oferecendo um serviço excelente.
Atenciosamente,
Equipe Lyca Mobile Trustpilot
Good service and easy management
Good, responsive and helpful customer service. Strighforward account management.
6 czerwca 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Dear Carlos,
We're happy to hear that our customer service was responsive and helpful. We appreciate your positive feedback!
Regards,
Lyca Mobile Trustpilot Team
It says 5.60 euros
It says 5.60 euros. And when i paid it says 7 euros. Even though i clicked the exact link given in the SMS
5 czerwca 2026
Odpowiedź od Lyca Mobile PT
Dear Shaif,
We’re sorry to hear about your experience and sincerely apologise for the inconvenience caused.
We understand your concern regarding the difference between the amount shown in the SMS link (5.60 EUR) and the final charged amount (7 EUR). This is not the experience we aim to provide and we regret the confusion caused.
We confirm that we already have the relevant details and have escalated your case to the appropriate team for investigation. We will review this matter thoroughly and work towards resolving your issue at the earliest.
If you’d like to reach us directly, you can email trustpilotreview@lycamobile.com anytime. We’re here for you.
Regards,
Lyca Mobile Trustpilot Team
Good coverage
Good coverage, well signal. Customer service needs improvement and is clearly ai computerized answer, nothing concreet to solve my issue……
12 maja 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Dear Amy,
Thank you for your feedback and we’re glad to hear that you are satisfied with the coverage and signal quality.
We’re sorry to hear about your experience with our customer service and the frustration caused by not receiving clear and effective support. This is not the experience we aim to provide and we appreciate you bringing this to our attention.
We confirm that we already have the relevant details and have escalated your concern to the appropriate team for further investigation. We will review your case thoroughly and work towards resolving your issue at the earliest.
If you’d like to reach us directly, you can email trustpilotreview@lycamobile.com anytime. We’re here for you.
Regards,
Lyca Mobile Trustpilot Team
Extremely bad experience Lyca deducted…
Extremely bad experience Lyca deducted 3.25 +3.25=6.50 euros from my account but not reflecting in my Lyca app.so many e mails I sent so many times I called but I didn’t get back my money yet.and receiving unnecessary messages to rate my experience?
I don’t have time for this useless conversation
Please refund my 6.50 euros ASAP
920700379
I have sent screenshots of my Bank app from where money deducted.
23 marca 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Dear Arshad,
We understand your concern regarding the €6.50 that was deducted from your bank account but has not been reflected in your Lyca account. We also appreciate that you have already contacted us multiple times and provided screenshots as proof of the transactions.
Updated Response:We have sent you an email with further details for a thorough investigation. Kindly check your inbox and get back to us at your earliest convenience. We are here to help and support you.
Regards,
Lyca Mobile Trustpilot Team
Odpowiedź od Lyca Mobile PT
Dear Hamza,
We're happy to hear that you are satisfied. We appreciate your feedback.
Regards,
Lyca Mobile Trustpilot Team
Odpowiedź od Lyca Mobile PT
Dear Santos,
Thank you for taking the time to share your positive feedback.
We’re delighted to hear your experience was excellent. Your kind words are greatly appreciated and encourage us to continue delivering the best possible service.
Thank you for choosing Lyca Mobile.
Regards,
Lyca Mobile Trustpilot Team
I would appreciate you for your…
I would appreciate you for your services. I need EU roaming data in low prices. But its too much high. Pleas consider it. Thankx
3 września 2025
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Dear Samar,
We appreciate your feedback on our services and your suggestion regarding EU roaming data pricing. We are always reviewing our offerings.
Regards,
Lyca Mobile Trustpilot Team
Odpowiedź od Lyca Mobile PT
Prezada Estela,
Agradecemos por dedicar seu tempo para compartilhar seu feedback.
Ficamos muito felizes em saber que você teve uma excelente experiência com nosso serviço. Suas palavras gentis e seu apoio significam muito para nós e nos motivam a continuar oferecendo o melhor serviço possível aos nossos clientes.
Obrigado por escolher a Lyca Mobile.
Atenciosamente,
Equipe Lyca Mobile Trustpilot
Odpowiedź od Lyca Mobile PT
Dear Rakibul,
We are sorry to hear that you are experiencing issues with your internet service. We understand how important a reliable internet connection is, and we apologize for any inconvenience this may have caused.
Could you please provide your registered email address so that we can investigate this matter further? Once we receive the required information, we will review the issue thoroughly and work towards resolving it as quickly as possible.
Updated Response: We have not yet received a response from you. If you are still experiencing any issues, please feel free to contact us via email trustpilotreview@lycatelindia.in
Regards,
Lyca Mobile Trustpilot Team
Miss Amanda helped me awesomly
Miss Amanda helped me awesomly, to get back my new number after i lost my phone and had troubles to sign in to my old data, to be able to speak with my family again. I kiss your eyes, thank you very much Lady Amanda (Lycamobile > portugal > english support.
Hakuna Matata
2 czerwca 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Dear Mircea,
We are so glad to hear we could help you reconnect with your family. Thank you for sharing your wonderful experience; it truly means a lot to us.
Regards,
Lyca Mobile Trustpilot Team
Love the provider
Love the provider, very strong connection, reliable and beautiful prices
2 czerwca 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Dear Ricardo,
We are so glad you're happy with our service and prices! Thank you for your wonderful feedback.
Regards,
Lyca Mobile Trustpilot Team
data for good price but Signals & 5G issues
i like the pricing and amount of data provided, i also like the roaming services. I dislike the signal drop and 5G outage in Lisbon. Many times while I am on any call such as whatsapp or similar apps, the signals outage 5G outage and poor signals gives so much of disturbance.
1 czerwca 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Dear Laeeq,
Thank you for taking the time to share your feedback.
We're pleased to hear that you are happy with our pricing, data allowances, and roaming services. However, we're sorry to learn about the signal drops and 5G connectivity issues you have experienced in Lisbon, especially during WhatsApp calls and other online communications.
We would like to investigate this matter further. Kindly share your Lyca Mobile number, registered email address, and any reference number you may have. Once we receive the details, we will review your case and work towards resolving the issue as quickly as possible.
If you’d like to reach us directly, you can email trustpilotreview@lycamobile.com anytime. We’re here for you.
Regards,
Lyca Mobile Trustpilot Team
I cannot get what the offer says.
I cannot get what the offer says.
It looks to me that this offer is just a lousy marketing tool.
1 czerwca 2026
Opinia niezależna
Odpowiedź od Lyca Mobile PT
Dear Cristina,
We’re sorry to hear about your experience and apologise for any disappointment caused.
We understand your concern regarding the offer and appreciate you bringing this to our attention. We would like the opportunity to investigate the issue further and assist you in resolving it.
Kindly share your Lyca Mobile number, registered email address, and any reference number you may have. Once we receive the details, we will review your case and work towards resolving your concern at the earliest.
If you’d like to reach us directly, you can email trustpilotreview@lycamobile.com anytime. We’re here for you.
Regards,
Lyca Mobile Trustpilot Team
Odpowiedź od Lyca Mobile PT
Dear Diana,
Thank you for taking the time to share your positive feedback.
We’re delighted to hear that you are happy with our service. Your appreciation means a lot to us and motivates our team to continue delivering a better experience.
Thank you for choosing Lyca Mobile.
Kind regards,
Lyca Mobile Trustpilot Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.