Scam company. Ordered on 5/31 still haven’t received on July 2. Tried to cancel order after reading reviews. On Sunday they tried to charge my account another 126 for something I never ordered. Even a... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I ordered over two weeks ago got charged and received an email saying I would receive updates once my package was packed and shipped, but I never received any more communication. I sent them an email... Zobacz więcej
Its a communist China fraudulent company. China produces garbage. The company are in business to scam Americans because they despise democracy and our freedom. Everything other complaints have listed... Zobacz więcej
Reakcja na opinię
As someone who has tried plenty of wellness products over the years, I'm naturally cautious about big claims. Everything arrived on time, was packaged properly and met my expectations. That's exactly... Zobacz więcej
Reakcja na opinię
1,8
Słaba
59 recenzji
Brak historii zapraszania do wystawiania recenzji
Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 79% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
finally found a winner
The parasite cleanse exceeded my expectations. I'd wasted money on at least three similar products before finding this one. This was the first purchase that made me feel confident enough to reorder.
30 maja 2026
Opinia niezależna
Odpowiedź od Lumvelle
Hi there,
This means so much to us — especially knowing you'd tried other products before finding Lumvelle. Welcome back for round two!
We hope you continue to feel the difference and we're always here if you need anything.
Warm regards,
The Lumvelle Team
I would give it less than a star if I…
I would give it less than a star if I could honestly because the customer service is garbage I ordered like a dummy without checking reviews first and then once I seen everything tried canceling still haven't heard from anyone I plan to report this company to the Better Business Bureau because this isn't right refusing to cancel orders and things like that even though I sent it to the email that they specifically say to use in their comments back to all of these reviews and I even put the line on their urgent cancellation like it says to do still no difference
24 czerwca 2026
Opinia niezależna
Odpowiedź od Lumvelle
Hello Toni,
We've checked internally and your order has been canceled and refunded already. Please note that it might take 1-3 business days to reflect in your statement. If you haven't received your refund yet, please email us at hello@lumvelle.com and our team will review it.
Wrong order
I ordered 1 lumvelle only wanted one but it came out my account as 3.I am still to this day waiting on it.I want a refund and can't find someone to help. The number keeps making me leave my number and name they will call me back. DONE LEFT OVER 5 MESSAGES.
5 maja 2026
Opinia niezależna
Odpowiedź od Lumvelle
Hi there,
We are so sorry — being charged for 3 items when you only ordered 1, never receiving your order, and then leaving 5 voicemails with no callback is completely unacceptable and we fully understand your frustration.
Please email us directly at hello@lumvelle.com with your order number marked "URGENT REFUND" in the subject line. We will locate your order, confirm the incorrect charges, and process a refund for the 2 extra items you were charged for as well as a full refund if your order has not arrived.
We are deeply sorry this has been such a difficult experience and we want to resolve it for you immediately.
Warm regards,
The Lumvelle Team
Did not receive my order
Did not receive my order. $29.95 was added to my order which I did not authorize tried to cancel my order and ultimately called my credit card company to do the same.
26 czerwca 2026
Opinia niezależna
Odpowiedź od Lumvelle
Hi there,
We're truly sorry about this experience — not receiving your order and seeing an unexpected $29.95 charge on top of that is completely understandable reasons to dispute with your credit card company.
We'd still like to resolve this directly on our end. Please email us at hello@lumvelle.com with your order number and we will investigate both the missing shipment and the unauthorized $29.95 charge immediately, and process any refunds owed without delay.
We're sorry we didn't catch this sooner and we want to make it right.
Warm regards,
The Lumvelle Team
I have just been scammed from them too
I have just been scammed from them too! I’m a single mother of a child I can’t afford to have multiple payments taken! It was meant to be for £24.99 but then only gave me an option to add more so I clicked off it but now they have my bank details. What can I do to stop them
25 czerwca 2026
Opinia niezależna
Odpowiedź od Lumvelle
Hi there,
We hear you and we want to help you sort this out right away.
Please email us at hello@lumvelle.com with your order details and we will cancel any active subscription or upsell on your account and make sure no further amounts are taken. If you were charged anything beyond the £24.99 you agreed to, we will refund the difference.
Warm regards,
The Lumvelle Team
Product not received!!!
I ordered the parasite cleanse on 6/11/26.
Have not received it. Please cancel my order and process my refund and delete all unwanted and added subscriptions for any other products. I will not order again.
DS
11 czerwca 2026
Opinia niezależna
Odpowiedź od Lumvelle
Hi there,
Thank you for reaching out and we sincerely apologize that your order placed on June 11th has not arrived and that you've been enrolled in subscriptions you didn't want.
Please email us at hello@lumvelle.com with your order number marked "URGENT - CANCEL, REFUND & REMOVE SUBSCRIPTIONS" in the subject line and we will take care of all three immediately:
1. Cancel your open order
2. Process your full refund
3. Remove all unwanted subscriptions from your account
We're truly sorry for the frustration this has caused and we'll make sure everything is resolved as quickly as possible.
Warm regards,
The Lumvelle Team
simple and enjoyable experience
The experience has been surprisingly enjoyable. Everything feels convenient and easy to maintain which has helped me stay consistent.
30 maja 2026
Opinia niezależna
Odpowiedź od Lumvelle
Hi there,
So glad to hear this! Consistency is everything with a cleanse, so it's great that the routine has felt easy to stick to. That's exactly what we aim for.
Thank you for sharing and we hope you continue to feel the benefits!
Warm regards,
The Lumvelle Team
they are scammers and every thing on…
they are scammers and every thing on their site is a lie they say fast ship,and then add to you order and same thing as you ordered at 2 X the price and say shipped but has not been and keep stringing you on they are Scammers with a capital S
11 czerwca 2026
Opinia niezależna
Odpowiedź od Lumvelle
Hi there,
We're sorry to hear this and want to address your concerns directly.
On shipping: we understand how frustrating it is to receive a shipping confirmation and then see no movement on your order. This is not the experience we want for our customers and we want to investigate your specific shipment right away.
On the duplicate charge at 2x the price: if you were charged for the same item twice or at a price you didn't agree to at checkout, that needs to be corrected immediately and we will refund the difference.
Please email us at hello@lumvelle.com with your order number marked "URGENT" in the subject line and we will look into both issues and resolve them without delay.
We're sorry you've had this experience and we want to make it right.
Warm regards,
The Lumvelle Team
Still Waiting
I placed orders June 11, 2026 and the promise was that shipments were to be sent out in 2-3 days. It is the 24 of June and I'm still waiting. I will most definitely check reviews of companies in the future, as this one (and their several variants, it seems) have less than grand results. $142.60 isn't my idea of pocket change.
--Steven G. O'Dell
-
24 czerwca 2026
Opinia niezależna
Odpowiedź od Lumvelle
Hi there,
We sincerely apologize — an order placed on June 11th that still hasn't shipped by June 24th is a serious failure on our part, and $142.60 is absolutely not pocket change. You deserve better than this.
We want to investigate your shipment status immediately and get this resolved. Please email us at hello@lumvelle.com with your order number marked "URGENT - ORDER NOT RECEIVED" in the subject line and we will look into exactly what happened with your order and either confirm a shipment with real tracking or process a full refund right away.
We're truly sorry for the stress this has caused and we want to make it right without any further delay.
Warm regards,
The Lumvelle Team
Delivery was slightly delayed but…
Delivery was slightly delayed but customer service kept me updated and responded promptly whenever I reached out. The experience remained positive despite the extra wait.
8 czerwca 2026
Opinia niezależna
Odpowiedź od Lumvelle
Thank you so much for your kind words and for your patience with the delay! We're really glad our team was able to keep you in the loop throughout and that the overall experience was a positive one.
We hope you love the product, we're always here if you need anything!
Warm regards,
The Lumvelle Team
Scammed my wife
Scammed my wife. Added products she didn't want, and she couldn't cancel, as it stated she would be charged multiple times, Took random amounts from her bank account, stay well clear of this SCAM.
19 czerwca 2026
Opinia niezależna
Odpowiedź od Lumvelle
We'd like to resolve this for your wife right away. Please email us at hello@lumvelle.com with her order number or the email used at checkout, and we will cancel any active subscription, refund the charges for any products she didn't agree to, and make sure no further amounts are taken.
We understand trust is hard to rebuild after an experience like this, but we'd genuinely like the chance to make it right.
Warm regards,
The Lumvelle Team
SCAM
My mom bought some of their parasite cleanse stuff and they added extra stuff to the order and ran her card like 4 other times. DO NOT TRUST THIS COMPANY!!!
23 czerwca 2026
Opinia niezależna
Odpowiedź od Lumvelle
We're sorry to hear about your mom's experience and completely understand why seeing multiple charges was alarming.
We'd like to clarify what likely happened: our payment processor charges each item in an order as a separate transaction rather than combining everything into one total charge. So if her order included multiple products, each one would appear as an individual charge on her bank statement — which can understandably look like unauthorized repeated billing when it's actually all part of the same order.
That said, we'd still love to review her order to make sure everything lines up correctly. Please email us at hello@lumvelle.com with her order details and we'll walk through every charge with her to confirm everything is accounted for — and if anything doesn't add up, we'll make it right immediately.
Warm regards,
The Lumvelle Team
SCAM!!
SCAM!!! BE AWARE!!!
Do not purchase from this site.
My bank is going to help me getting my money back. NEVER RECEIVED MY PRODUCT. Customer service is bogus and they don't reply. They also subscribe you to something called "whop". Should have read reviews before purchasing (I usually do), but since I saw it on a Facebook group I fell for it.
First red flag would have been when I finished my order and I kept reading and if I wouldn't have and you don't click on some small print, they forcibly would upsell and charge you for more.
10 czerwca 2026
Opinia niezależna
Odpowiedź od Lumvelle
Hi there,
We're truly sorry about your experience and want to address everything you've raised directly.
On not receiving your product: this is our top priority to resolve. Please email us at hello@lumvelle.com with the subject TRUSTPILOT so we can resolve this for you.
I was skeptical at first because there…
I was skeptical at first because there are so many similar brands online. What convinced me was the customer support team. They took the time to answer every question and stayed on the phone until everything was fully resolved.
8 czerwca 2026
Opinia niezależna
Odpowiedź od Lumvelle
This made our day, thank you so much for taking the time to share this!
We know there's a lot of noise out there, so we really appreciate that our team was able to earn your trust. We'll make sure they hear this feedback.
We hope you love the product, we're always here if you need anything!
Warm regards,
The Lumvelle Team
They added extra items and won't respond to emails or phone calls...SCAM
They added extra items. I've contacted them by phone and email. No response. I am fixing to dispute the charge and turn them into the better business bureau for wrong practice. This site is a joke. Buyer Beware!!!!!
22 czerwca 2026
Opinia niezależna
Odpowiedź od Lumvelle
We're truly sorry about this experience and we hear your frustration — having extra items added to your order and then not receiving a response by phone or email is completely unacceptable and we understand why you're ready to escalate.
We'd like to get ahead of this and resolve it directly with you right now. Please email us at hello@lumvelle.com with your order number marked "URGENT" in the subject line and we will prioritize your case immediately — removing the unwanted items and issuing a full refund for anything you didn't agree to purchase.
We sincerely apologize that your previous attempts to reach us went unanswered. That falls far short of the standard we hold ourselves to and we are actively addressing it.
Please give us the chance to make this right before taking further steps — we're committed to resolving this for you quickly and fairly.
Warm regards,
The Lumvelle Team
It is a scam
It is a scam, guys. Do not buy. China is at it again. It is not a US product as they advertise. At the end you will have no product, no money, no trace, no customer service to answer your queries. If you go for it, you would end up having to initiate a chargeback with your bank or wave your money goodbye.
Update: I sent you two emails already which you ignored. I asked for an urgent cancellation and a refund. Order 11936
16 czerwca 2026
Opinia niezależna
Odpowiedź od Lumvelle
We understand your frustration and want to address your concerns directly.
Lumvelle is a real brand with real customers who receive and use our products. We'd like to clarify a few points:
On product origin: our formula is produced in a GMP-certified facility and third-party lab tested for quality and purity. We're happy to share more details about our manufacturing and sourcing if that would help build confidence.
On not receiving your product: if you placed an order and haven't received it, we want to fix that immediately. Please email us at hello@lumvelle.com with your order number and we'll investigate your shipment right away and either locate it or issue a full refund.
On customer service: we sincerely apologize if your messages went unanswered. That is not acceptable and something we are actively working to improve.
We'd genuinely like the chance to resolve this for you directly. Please reach out and we'll make it right.
Warm regards,
The Lumvelle Team
Product does not SHIP FROM THE STATES! It is CHINA
Product is shipped from over seas and took for ever to get it. NOT a stateside company! Web site is very deceiving. Is product trust worthy? Probably not!
21 czerwca 2026
Opinia niezależna
Odpowiedź od Lumvelle
Hello,
Thank you for reaching out and sharing your concerns. We understand how frustrating this situation can feel, and we appreciate the opportunity to clarify a few important points.
Regarding shipping origin: we do have warehouses in the United States, and most orders ship domestically. However, due to high demand, some items temporarily went out of stock in our U.S. warehouses. In those cases, orders are fulfilled from our overseas warehouse to avoid long delays or cancellations. We sincerely apologize if this caused any confusion.
Lumvelle is a scam…
Lumvelle continually sends me emails that the product has been shipped but the tracking number from the shipping company says it has NOT. My credit card company says I'm covered which secures my monies but I don't want Capital One to get cheated out of their money either. DO NOT TRUST LUMVELLE.
9 czerwca 2026
Opinia niezależna
Odpowiedź od Lumvelle
Hi there,
We're sorry to hear about the confusion with your tracking, and we completely understand why that's alarming — receiving shipping confirmation emails while the tracking number shows no movement is a frustrating experience and not the standard we aim for.
Tracking numbers can sometimes take 24-48 hours to activate in the carrier's system after a shipping confirmation email goes out, so there can be a short delay before the tracking page reflects the actual shipment status. That said, if it has been longer than 48 hours and the tracking still shows no movement, that is absolutely something we want to investigate right away.
Please reach out to us at hello@lumvelle.com with your order number and we'll look into the status of your shipment immediately and give you a clear, honest update. We want to make sure your order reaches you and that you feel confident every step of the way.
Warm regards,
The Lumvelle Team
As soon as I ordered just buy 2 get 1…
As soon as I ordered just buy 2 get 1 free and submitted order then order stated I ordered milk thistle and some cinnamon stuff. I didn’t order them last 2 items then I immediately tried emailing and sending now this 3rd email!!!! Tired of being scammed!
21 czerwca 2026
Opinia niezależna
Odpowiedź od Lumvelle
We're truly sorry about this experience — finding unexpected items on your order immediately after checkout is alarming, and we completely understand your frustration, especially after multiple unanswered emails.
What you're describing sounds like our post-checkout upsell flow may have added items without your clear consent, which is not how it should work and something we take very seriously.
Please email us at hello@lumvelle.com with your order number marked "URGENT" in the subject line and we will prioritize your case immediately — removing the unwanted items and issuing a refund for the milk thistle and cinnamon products you didn't agree to purchase.
We also sincerely apologize that your previous three emails went unanswered — that is unacceptable and we are looking into why those weren't picked up. You deserve a fast, clear resolution and we want to make this right.
Warm regards,
The Lumvelle Team
It seems all their replies are AI…
It seems all their replies are AI responses. Not once have I seen anyone receive their products so this is obviously a scam on Meta and they should be ashamed of their selves, both of them.
Thank you everyone who left a review to help save the rest of us from losing money too. You are the real heroes here. 👏🏼👏🏼👏🏼
20 czerwca 2026
Opinia niezależna
Odpowiedź od Lumvelle
A real person is writing this, and I want to be straightforward with you.
We hear the frustration across these reviews, and we're not going to pretend everything has been perfect — it hasn't. We've seen complaints about unanswered emails, unexpected charges, and shipping confusion, and those are real issues we're actively working to fix. No customer should feel ignored or misled, and the fact that some have is something we own.
What I can tell you honestly is that Lumvelle is a real product that real customers have received and used. If you or anyone reading this has had a genuine issue with an order — an unexpected charge, a missing shipment, or anything else — please reach out to us directly at hello@lumvelle.com. We're committed to resolving every open case.
We know trust has to be earned back through actions, not words. We're working on it.
Warm regards,
The Lumvelle Team
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