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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Ordered three packs of self-tanner. Wrong colour arrived and the product does not work at all! Avoid! I wish I had checked reviews before buying. I have tried to contact their customer service team wi... Zobacz więcej

Oceniono na 1 z 5

Even though they go by Luxinova.de be aware that this is not a company in Germany. All items ship from China. Shipment is promised in 11 business days and now that we're past that, there are a lot of... Zobacz więcej

Oceniono na 2 z 5

Why it's taking so long is that the delivery is coming from China, then my package gets stolen from outside a business address because their courier thought it was a bright idea to deliver it @8:30 a... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Overall it’s been great, delivery was a little tricky to Alaska but support was great. As for results I’m seeing great results, it’s definitely on the cheaper side for red light therapy but I can 10... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z produktami dla zdrowia i urody

Napisane przez firmę

At Luminova, our mission is simple: to provide affordable and effective hair care solutions that empower everyone to look and feel their best. We believe that achieving healthy, vibrant hair shouldn’t break the bank, and we’re committed to making advanced hair care technology accessible to all. Using the power of clinically proven red light therapy, Luminova has developed innovative solutions like the Hair Revive Pro, designed to promote hair growth, reduce thinning, and rejuvenate dormant follicles. Combined with natural, carefully formulated products such as our Hair Revive Spray, we offer a comprehensive approach to tackling hair loss. Our products are designed with simplicity and convenience in mind, making them easy to incorporate into anyone’s daily routine. Whether you’re just beginning your hair care journey or looking for a non-invasive alternative to traditional treatments, we’re here to support you every step of the way. We take pride in delivering high-quality, science-backed products alongside excellent customer service. Your satisfaction is our top priority, and we strive to ensure every customer feels confident in their choice to trust Luminova. Join thousands of customers who are transforming their hair and reclaiming their confidence with Luminova. We’re here to make affordable, effective hair care accessible for everyone—because you deserve it.


Dane kontaktowe

1,8

Słaba

Wynik TrustScore: 2 na 5

202 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

1,8

Wszystkie recenzje

(202)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 33

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

I'd rate it zero if I could

I'd rate it zero if I could! The product that arrives is called Eelhoe! It's a disgusting pasty product that smells absolutely awful. It transfers no matter how long you let it dry. This isn't an Irish product, it arrives from China and no matter how many times I've asked for the registered Irish business address, the only address they supply is in Florida. Forget the "Irish Mammy and pale winter skin" this isn't an Irish company and the product definitely isn't as advertised...
The only way the company will offer a full refund is if I post it back to an address in Florida!
Avoid like the plague is my best advice.

29 sierpnia 2025
Opinia niezależna
Oceniono na 1 z 5

Scam rip off

This company are rip off, this is a scam, don't buy anything from these, what comes inside the Luminova box is a totally different product available on Temu for about €3. How is this aloud to happen, don't don't don't buy it's a total scam.

21 sierpnia 2025
Opinia niezależna
Oceniono na 1 z 5

Avoid at all costs, totally misleading product, not irisj

I completely agree with other very negative reviews, product completely different to.that advertised, tubes don't even indicate the different tones of each of the three tubes, brush very small. Order tracking never worked, email responses made out delays in delivering, 20 days deluvery time from order. Very patronising reassurance given with no real detsils. Im now requesting immediate return and refund, told they will facilitate but we shall see. Avoid at all costs. Very cynical misleading advertising and marketing. Cant find any record of this company being irish started and owned as I have been told in emails from them.

26 sierpnia 2025
Opinia niezależna
Oceniono na 1 z 5

BEWARE SCAM…

The products took so long yo get here seems like they came from China (temu style packaging). Products not as described. Very disappointed I would NOT recommend. Also they do not cover any veins at all!

26 sierpnia 2025
Opinia niezależna
Oceniono na 1 z 5

Do not trust this company

Do not trust this company - they appear to be disguised as an Irish produced brand but clearly this is not the case. They advertise that products will be shipped within 1-2 business days but I am still waiting to receive my order that I placed on 9 Aug. Tracking number does not work and although someone from the company responded quickly to my e-mail about my order, they could only offer that the couriers may have delayed delivery but could not say which courier! Avoid wasting your money!

25 sierpnia 2025
Opinia niezależna
Oceniono na 1 z 5

Avoid, Avoid, Avoid. Pure Scam

Absolutely raging with myself I fell for the scam. Litterally waiting months for this to arrive and id rather it not have arrived at all, and part with the money knowing better the next time, than what arrived. We need to be careful with videos and voice overs as mostly everything is not as it appears. I am so annoyed I fell for this. Avoid, avoid, avoid.....

25 sierpnia 2025
Opinia niezależna
Oceniono na 1 z 5

Complete scam

Complete scam. As others have said the product is packaged as Eelhoe not Luminova. Goes on chalky white & has a mild bleaching effect! Made in China so who knows what’s in this product! Zero stars if I could place this review with no stars! AVOID as there is no refund available!

25 sierpnia 2025
Opinia niezależna
Oceniono na 1 z 5

Do NOT GO NEAR THIS…

Completely different product to what was advertised. When I contacted company they were fast to reply but have tried to say I received the correct product just different packaging. It's called something different also!!!! When I went back to website I could clearly see the product I ordered and the product I received, different!!! Completely waste of money and time. I'm highly disgusted

15 sierpnia 2025
Opinia niezależna
Oceniono na 1 z 5

What a joke of a company

What a joke of a company. The ads make you think that this is made in Ireland so in support of an Irish company I ordered some products. It took weeks and weeks for it to arrive from CHINA! and the customer support is absolutely ridiculous. Do not use this company, it's all a scam.

23 sierpnia 2025
Opinia niezależna
Oceniono na 1 z 5

Luminova Perfect Cream - AVOID

Paid for this cream Aug 1. Delivered today on 22 following much chasing.
the product is not as advertised, different name on tube to that of packaging. Non compliancy with The EU Cosmetics Regulation (Regulation (EC) No 1223/2009) - does not state on pack country of origin, manufacturers name or address. Have requested refund.

22 sierpnia 2025
Opinia niezależna
Oceniono na 1 z 5

Not whats advertised, avoid

Was looking forward to trying this product. Ordered on 01.08.25 arrived 22.08.25. Very pale and I ordered Tan and brush is tiny not like advertised , different branded tube Eelhoe, smells like cheap makeup, do not buy. Waste of money

22 sierpnia 2025
Opinia niezależna
Oceniono na 1 z 5

Absolute scam!

Absolute scam!
Ordered from Luminova and received product from EElhoe! Contacted customer service and was advised they are no longer called Luminova!
Product diabolical!
Buyer be very aware !!!

1 sierpnia 2025
Opinia niezależna
Oceniono na 1 z 5

Luminova cream - This is a total scam

This is a total scam. This cream doesn’t cover veins or spider veins like advertised. The colours are also a lot paler than shown on the screen. The packaging is in completely different branding (Eel hoe) although when I contacted them, they told me that their packaging is “transitioning”. The colours do not correlate with the colours shown on the advertisement. Customer service have been absolutely no help. Avoid, avoid, avoid.

18 sierpnia 2025
Opinia niezależna
Oceniono na 1 z 5

ABSOLUTE SCAM

Complete scam. Supposed to be ordering from an 'irish' company... it comes from China in bashed up packaging with a tiny useless brush. Packaging looks nothing like what is advertised, chinese writing on it... SCAM SCAM SCAM

1 sierpnia 2025
Opinia niezależna

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