Ordered three packs of self-tanner. Wrong colour arrived and the product does not work at all! Avoid! I wish I had checked reviews before buying. I have tried to contact their customer service team wi... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Even though they go by Luxinova.de be aware that this is not a company in Germany. All items ship from China. Shipment is promised in 11 business days and now that we're past that, there are a lot of... Zobacz więcej
Why it's taking so long is that the delivery is coming from China, then my package gets stolen from outside a business address because their courier thought it was a bright idea to deliver it @8:30 a... Zobacz więcej
Reakcja na opinię
Overall it’s been great, delivery was a little tricky to Alaska but support was great. As for results I’m seeing great results, it’s definitely on the cheaper side for red light therapy but I can 10... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
At Luminova, our mission is simple: to provide affordable and effective hair care solutions that empower everyone to look and feel their best. We believe that achieving healthy, vibrant hair shouldn’t break the bank, and we’re committed to making advanced hair care technology accessible to all. Using the power of clinically proven red light therapy, Luminova has developed innovative solutions like the Hair Revive Pro, designed to promote hair growth, reduce thinning, and rejuvenate dormant follicles. Combined with natural, carefully formulated products such as our Hair Revive Spray, we offer a comprehensive approach to tackling hair loss. Our products are designed with simplicity and convenience in mind, making them easy to incorporate into anyone’s daily routine. Whether you’re just beginning your hair care journey or looking for a non-invasive alternative to traditional treatments, we’re here to support you every step of the way. We take pride in delivering high-quality, science-backed products alongside excellent customer service. Your satisfaction is our top priority, and we strive to ensure every customer feels confident in their choice to trust Luminova. Join thousands of customers who are transforming their hair and reclaiming their confidence with Luminova. We’re here to make affordable, effective hair care accessible for everyone—because you deserve it.
Dane kontaktowe
Zjednoczone Królestwo
- support@luminovaco.com
- luminovaco.com
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
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you’ve been warned😊
Nothing went wrong just avoid this company. They are far from Irish. You Order one thing you’re sent another whatever they decide . to put in your package. Just avoid my only advice.. ☘️
Only gave one star because no other…
Only gave one star because no other choice. Absolute scam. Emailing for the last 4 months and they keep telling me that it is in transit. Refuse to reimburse me. I stupidly did not read reviews before I purchased. Avoid them at all costs. Money down the drain. Scammers
AVOID AVOID AVOID
AVOID AVOID AVOID
Red light cap was working with noticeable fuzzy regrowth but then after 3 months the cap stopped charging and working.
I contacted Luminova and you’d think a new cap would be dispatched, but no, not this mob.
The customer service couldn’t have been worse, getting me to provide videos of the same thing again and again and appearing to just drag the process out without assisting, eventually I just stopped and moved on to one of their competitors,
AVOID THESE COYBOYS
Worse ever!
I ordered my products on 16th July. Still haven't received them. The tracking says they couldn't deliver but address is correct. Have emailed loads of times. Asked for refund. Nothing!
Scam
Absolute and complete scam. Probably most of the positive reviews are paid ones. Trust me, the device arrived but after months of use, I can promise you there's zero effects
Scam do not buy
READ the trust pilot reviews before you buy anything on social media is my lesson... different products arrived then what was ordered. Obviously a scam going on all the trust pilot reviews. Waste of 40e
My package never arrived
My package never arrived. The tracker showed it making its way to me and then suddenly it was on the way back to China. 60+ days and it still hasn't arrived. Because it is still technically in transit back to them the company are refusing to refund me the full price. Even though I never received it! They are suggesting a refund of 25% after weeks of mw emailing them. Do not buy anything from this company. Its a scam.
Total scam..
Total scam... it's not Irish, you won't get what you ordered, and when you try to sort it out, it'll all become clear you're on your own.
Very poor
Very poor. Do not buy from this crowd. Firstly it took a month to arrive. Then there was no brush with it. The brush was advertised as free with the product. When I enquired they said you had to order it even though it was advertised as free with the product. I tried to order it and it costs you 4’99 it’s not free. Scammers. Avoid
The customer service is fantastic
The customer service is fantastic. After a few weeks my hat stopped charging and the team sent me a new one out. Still early days for hair progress but I have noticed thicker hair.
It’s a slow process but I think it is working!
BE WARNED !!
BE WARNED !!! Do not waste your money buying this misleading product that is a total scam and false advertising. I ordered 3 creams and an applicator which eventually arrived from China. Product name was EELHOE and not LUMINOVA. After a total of 16 frustrating email exchanges back and forth with an AI Bot called Arianne I decided to cut my loss of 41 Euro and put the product in the bin.
Do not order from this company
This company is not Irish
Ordered the 14th of August still waiting
Emailed they replied 2 times and still no products. Asked for a refund but won't give one until I receive my products. Have tracking number but not registered
Scam,scam
Dreadful experience
Dreadful experience. Items arrived eventually and not as advertised. I requested a refund and return address. Address provided is American. Post Office refused to take package as liquids are prohibited items. Advertisement and website purport to be Irish but definitely not
I have reported them to Advertising Standards Authority.
I ordered creams and a free applicator…
I ordered creams and a free applicator on the 26th August. I have not received the said item and when I try to track my order it says it is not recognised.
I would appreciate it if you would follow this up or I will take further action against your company.
Chinese company posing as Irish
Chinese company posing as Irish. Arrived three weeks after I ordered it. Thought it was a scam but it was just getting shipped from china. Product is really poor quality. Wouldn't put it on my skin
Do not order from this company
I ordered a product that was to cover imperfections on the body. It was shockingly bad. It looked like a pale ointment and went straight in the bin. It’s not an Irish product as advertised , some Chinese import. Waste of money
Very possible SCAM / followed up…
Item ordered 14th August / followed up countless times for shipping update they couldn’t give me update or refund- they now tell me that my item is posted when I demanded a refund - still no sign of delivery and unable to track/ stay clear & DONT ORDER from them
Well ordered a tanning product from…
Well ordered a tanning product from them how stupid was I looked heat ahhhhhh rotten company as it was to be sent 2-4 working days, its now 2 weeks
Absolute sham of a company won’t refund…
Absolute sham of a company won’t refund as the item has to be returned but then say it hasn’t left the distribution centre.Orderd on the 7th of August still not received I really have no idea who gives this company star if I could it would be zero stars
Would rate zero if possible
Would rate zero if possible. This is a scam. Ordered a cream that is supposed to give you a bronze glow. Received some pasty white chalky cream that is truly awful. Wont give me a refund unless i return at my own expense to US. Product came from China. They are still advertising on social media!! Avoid avoid avoid.
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