Ordered three packs of self-tanner. Wrong colour arrived and the product does not work at all! Avoid! I wish I had checked reviews before buying. I have tried to contact their customer service team wi... Zobacz więcej
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Even though they go by Luxinova.de be aware that this is not a company in Germany. All items ship from China. Shipment is promised in 11 business days and now that we're past that, there are a lot of... Zobacz więcej
Why it's taking so long is that the delivery is coming from China, then my package gets stolen from outside a business address because their courier thought it was a bright idea to deliver it @8:30 a... Zobacz więcej
Reakcja na opinię
Overall it’s been great, delivery was a little tricky to Alaska but support was great. As for results I’m seeing great results, it’s definitely on the cheaper side for red light therapy but I can 10... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
At Luminova, our mission is simple: to provide affordable and effective hair care solutions that empower everyone to look and feel their best. We believe that achieving healthy, vibrant hair shouldn’t break the bank, and we’re committed to making advanced hair care technology accessible to all. Using the power of clinically proven red light therapy, Luminova has developed innovative solutions like the Hair Revive Pro, designed to promote hair growth, reduce thinning, and rejuvenate dormant follicles. Combined with natural, carefully formulated products such as our Hair Revive Spray, we offer a comprehensive approach to tackling hair loss. Our products are designed with simplicity and convenience in mind, making them easy to incorporate into anyone’s daily routine. Whether you’re just beginning your hair care journey or looking for a non-invasive alternative to traditional treatments, we’re here to support you every step of the way. We take pride in delivering high-quality, science-backed products alongside excellent customer service. Your satisfaction is our top priority, and we strive to ensure every customer feels confident in their choice to trust Luminova. Join thousands of customers who are transforming their hair and reclaiming their confidence with Luminova. We’re here to make affordable, effective hair care accessible for everyone—because you deserve it.
Dane kontaktowe
Zjednoczone Królestwo
- support@luminovaco.com
- luminovaco.com
1,8
Słaba
202 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Update (SCAM)
As per my previous review, the current issue is still persisting no package no refund... and again I will warn everyone to stayaway from this company they are 100% SCAM.
10 października 2024
Opinia niezależna
Odpowiedź od Luminova
Hi Rakan,
After checking on your order it has been "abandoned" due to an incomplete address. We have been having trouble with Saudi Arabia and "incomplete addresses" and have since halted shipping there.
We did attempt to reach out to fill in the gaps regarding your address but did not receive a response.
I have just processed a full refund for your order which will be with you within 3-5 business days.
I would like to apologize for this ordeal and hope the refund shows our dedication to customer satisfaction. If there is anything else we can help please let us know.
Hair Revive Pro - ordered, late shipping, no communication, makes me nervous
I paid for a Hair Revive Pro, process on the payment was easy.
Shipment was taking a while to update which I didn’t mind. What I don’t like was after multiple days of emails asking about E.T.A’s no one has replied.
I have yet to receive the hat yet and it’s made me suspicious whether I have been scammed.
25 grudnia 2024
Opinia niezależna
Odpowiedź od Luminova
Hi Ben,
Firstly, I would like to apologize if you haven't received a response to your emails.
I would be interested to know which email you are contacting as we usually respond within 24 hours to all tickets we receive.
I would like to reassure you all orders are fully insured in the case of any issues. If you would be so kind to send one more email to support@luminovaco.com I guarantee you we will be able to help there.
Or if you would prefer just reply to this review in trust pilot with your order number and we can figure it out here, we are also very active on facebook and Instagram messenger.
Thank you for your patience Ben.
Let’s see how it goes
I’ll come back and change this once I’ve had it for awhile to see. But other than the very delayed delivery, so far I like it. Easy to charge, easy to wear. Comfortable. So we’ll will see.
20 grudnia 2024
Opinia niezależna
Odpowiedź od Luminova
Hi AJ,
The delivery times have been a little hectic over the holiday period but we are thrilled you are now enjoying it!
If there anything we can do to help, please let us know.
Luminova Red light therapy Cap
I'm optimistic that the product is working as the front of my hair is getting a little thicker. I've only been using for 3 months but not everyday, occasionally. I'm yet to see any hair growth in the back. Mary was very helpful when replacing my faulty Cap. Great 👌 customer service.
12 grudnia 2024
Opinia niezależna
Odpowiedź od Luminova
Hi Andy,
Thank you for sharing your experience with us, were thrilled your experiencing some positive results and look forward to hearing back in a couple more months!
If you have any issues with your new cap let us know and we will get that sorted for you :).
This company's customer service is…Top Notch!
This company's customer service is truely Top Notch. Mary is very knowledgeable and responds very swiftly. You never feel unheard or ignored.
16 grudnia 2024
Opinia niezależna
Odpowiedź od Luminova
Hi George,
Thanks for your feedback! We pride ourselves on providing "Top Notch" customer support so we glad to see that's been noticed.
We will be sure to let Mary know she is doing a fantastic job :).
Fake delivered product
—-update—-
Luminova has said they will refund me if I amend or remove this review. Sounds like mild ransom.
———-
Getting emails to review a product that I haven’t received and delivery status is delivered.
You say you have 24/7 support but no response.
Is this one of those drop shipping initiatives where you thought it would be easy and profitable but it’s actually real work?
13 grudnia 2024
Opinia niezależna
Odpowiedź od Luminova
Hi Luciano,
Our shipping team just had a look into your order and found it was last updated on the 15th of December at 3:01 am that it has arrived at your "regional distribution center".
If you would be so kind once your order has safely arrived to consider changing your star rating that would be much appreciated.
Never recieved the package..
Never recieved the package... Do not order from them!!!!!
14 grudnia 2024
Opinia niezależna
Odpowiedź od Luminova
Hi Mike,
Very sorry to hear your package never arrived, this could be for a number of reasons but either way we are committed to sorting this out for you.
If you would please reach out to us at contact@luminovaco.com we will either 1. Re-ship your order completely free of charge or 2. Refund your order in its entirety.
Please get in touch so we can help you with this matter.
Reconsider purchasing this product
Why it's taking so long is that the delivery is coming from China, then my package gets stolen from outside a business address because their courier thought it was a bright idea to deliver it @8:30 at night! Brilliant! *update*- they issued a refund for the full amount, which is fine, but they really need to get a more dependable courier so I'll still stand by that.
3 grudnia 2024
Opinia niezależna
Odpowiedź od Luminova
Hi Leo,
I've let our PayPal team know to close your case and refund you in full immediately so you don't have to wait for the case to close.
We have just launched an inquiry with our delivery partner who delivered your order at 8:30 pm, because as you rightly pointed out, its completely unacceptable.
Anomalies do happen which is an unfortunate reality of accommodating to shipping worldwide, so in these rare occurrences, we always refund in full.
That's why we offer a no-questions-asked refund for any customers facing delivery troubles, and in your case it's clear the courier made a mistake, for that, we would like to apologize.
Your feedback is invaluable, and we will do everything we can to make sure something like this doesn't happen again.
Still waiting on that order
Still waiting on that order. I'm starting to wonder if it'll ever show up.
10 grudnia 2024
Opinia niezależna
Odpowiedź od Luminova
Hi Alberto,
Thank you for your message! Please reach out to us at contact@luminovaco.com or reply here with your order details so we can check on the status of your shipment and provide you with an update.
We’re here to help and ensure you receive your order as soon as possible. Looking forward to hearing from you!
I have ordered pillow for my daughter…
I have ordered pillow for my daughter on 16th Nov. It still hasnt arrived and had not answer from customer support.
16 listopada 2024
Opinia niezależna
Odpowiedź od Luminova
Hi Chris,
We don't sell any pillows therefore I imagine this review is an honest mistake.
If you wouldn't mind retracting it that would be much appreciated.
Delivery
Delivery: after paying for priority I thought it would take a little less than over a week. Wouldn’t recommend at all. I will now miss the package and be overseas and will need to arrange someone to collect. Very poor service and regretful purchase so far.
10 grudnia 2024
Opinia niezależna
Odpowiedź od Luminova
Hi David,
Thank you for sharing your feedback, and I’m truly sorry to hear about the issues you’ve experienced with your delivery. Due to the busy holiday season and high demand, we’re seeing some delays with delivery partners, and we deeply regret the inconvenience this has caused you.
We’d like to resolve this for you by processing a full refund for your order. However, we weren’t able to locate your order by searching your name. Could you please email us at contact@luminovaco.com or reply here with your order number? Once we have this information, we’ll ensure the refund is processed immediately.
We truly appreciate your patience and understanding, and we’re committed to making this right.
So far it's been 4months of use i see…
So far it's been 4months of use i see some improvement so I'm going to keep on using it and see if will get better results. On the top of the crown area I do see improvements and overall a bit thicker hair.
15 sierpnia 2024
Opinia niezależna
Odpowiedź od Luminova
Hi Emanuel,
Thank you so much for sharing your experience and progress with us! We're thrilled to hear that you've noticed improvements, especially on the crown area and overall hair thickness.
Consistency is key with red light therapy, and it’s fantastic to see that you're committed to your journey. We’re confident you’ll continue to see even better results as time goes on. If you ever have any questions or need tips on optimizing your routine, don’t hesitate to reach out to us at contact@luminovaco.com—we’re always here to help.
Thanks again for trusting us with your hair care journey!
Overall it’s been great
Overall it’s been great, delivery was a little tricky to Alaska but support was great. As for results I’m seeing great results, it’s definitely on the cheaper side for red light therapy but I can 100% see new growth.
I would recommend reaching out to them about delivery if you live in remote areas, they were very quick to respond.
11 listopada 2024
Opinia niezależna
Odpowiedź od Luminova
Hi Robert,
Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that you’re already seeing great results and noticing new growth—your success is what drives us!
We appreciate your patience with the delivery process to Alaska and are glad our support team was able to assist you quickly. Your recommendation to reach out for remote area deliveries is a great tip, and we’ll continue working to make the process as smooth as possible for all our customers.
Thank you for trusting us on your hair care journey. If you ever have any questions or need further support, don’t hesitate to reach out—we’re always happy to help!
Trash
I place the order on September 30th. It’s now October 31st and still have yet to receive my item. I reached out to customer service serval times. All they could tell me was my order was making great progress to contact the delivery company. How is it my job to do their work. I’ve ask for a refund and they have yet to reply. Absolute crap company with a horrible logistic company iMile. Don’t waste your time.
For all the people commenting about a 1 star is not fair and don’t blame them for the delivery company. Well you have no idea what you are talking about. The one star just isn’t for the delivery service. My experience was horrible and I only got my refund after I posted the review. I will not edit or remove my comments because the customer service was absolute trash.
If you write a negative comment they will harass you nonstop asking to remove or revise the review.
The only reason these people got 1 star is because that is the lowest it would allow me to choose. They don’t even deserve 1 star.
30 września 2024
Opinia niezależna
Odpowiedź od Luminova
Hi James,
We apologize for the delay with your order – it has indeed been challenging, and we're actively working to resolve it.
Since expanding to the UAE, we've been testing various couriers, and it’s become clear that iMile doesn't meet the standards our customers expect, as you rightly observed.
We’ll process a refund for your order immediately and will continue to follow up to help you begin your regrowth journey. Thank you for your patience and understanding.
Excellent addition to a hair treatment plan
Excellent, easy to use product, please realise that the technology is established and proven but no hair treatment is going to restore male paterned baldness on its own, this product is excellent and must form part of a routine of treatments and practices to keep hair on your head. For role the luminova cap plays , it plays it very well.
5 sierpnia 2024
Opinia niezależna
Odpowiedź od Luminova
Thank you so much for your thoughtful and insightful review! We're thrilled to hear that you're finding the Hair Revive Pro to be an excellent addition to your hair treatment routine.
We completely agree—red light therapy is a powerful tool when combined with other practices to support hair health. It's great to see that you're using the technology in a way that maximizes its benefits, and we're glad to hear our product is playing its role well for you.
Your feedback means a lot to us, and we’re grateful for your support. If you ever have any questions or need further assistance, don't hesitate to reach out.
Best regards,
Customer Success Team
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