Ordered three packs of self-tanner. Wrong colour arrived and the product does not work at all! Avoid! I wish I had checked reviews before buying. I have tried to contact their customer service team wi... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Even though they go by Luxinova.de be aware that this is not a company in Germany. All items ship from China. Shipment is promised in 11 business days and now that we're past that, there are a lot of... Zobacz więcej
Why it's taking so long is that the delivery is coming from China, then my package gets stolen from outside a business address because their courier thought it was a bright idea to deliver it @8:30 a... Zobacz więcej
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Overall it’s been great, delivery was a little tricky to Alaska but support was great. As for results I’m seeing great results, it’s definitely on the cheaper side for red light therapy but I can 10... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
At Luminova, our mission is simple: to provide affordable and effective hair care solutions that empower everyone to look and feel their best. We believe that achieving healthy, vibrant hair shouldn’t break the bank, and we’re committed to making advanced hair care technology accessible to all. Using the power of clinically proven red light therapy, Luminova has developed innovative solutions like the Hair Revive Pro, designed to promote hair growth, reduce thinning, and rejuvenate dormant follicles. Combined with natural, carefully formulated products such as our Hair Revive Spray, we offer a comprehensive approach to tackling hair loss. Our products are designed with simplicity and convenience in mind, making them easy to incorporate into anyone’s daily routine. Whether you’re just beginning your hair care journey or looking for a non-invasive alternative to traditional treatments, we’re here to support you every step of the way. We take pride in delivering high-quality, science-backed products alongside excellent customer service. Your satisfaction is our top priority, and we strive to ensure every customer feels confident in their choice to trust Luminova. Join thousands of customers who are transforming their hair and reclaiming their confidence with Luminova. We’re here to make affordable, effective hair care accessible for everyone—because you deserve it.
Dane kontaktowe
Zjednoczone Królestwo
- support@luminovaco.com
- luminovaco.com
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Lichtjes van de lasercap na een maand…
Lichtjes van de lasercap na een maand gebruik al defect, laadt niet meer op.
Uses "Westmore Beauty" in its…
Uses "Westmore Beauty" in its advertisement. Has to be illegal. You can even see its not the same product. WESTMORE is a really high quality brand. This stuff does not work at all. Shame on them!
Scam!
Scam!! Be aware, absolutely not what is advertised it’s a highly fragmented moisturiser that wouldn’t cover a scratch.. I’m seeking a refund for the crap that I have been delivered.
Will be contacting TikTok advertising also waste of €35

Odpowiedź od Luminova
They advertise a supreme cream that has…
They advertise a supreme cream that has thick coverage almost like an instant tan. Then send you a thin watery bb cream with no colour that stinks. Then try to tell you it's because they are changing their packaging. They clearly buy it in bulk of temu and sell it at 4 times the price. DO NOT BUY.

Odpowiedź od Luminova
BEWARE- This is a scam company
BEWARE- This is a scam company, save your money. they refuse to refund their product even when it breaks with in 30 days. DO NOT BUY. Poor product and customer service.
Red light hair regrowth therapy *** Do not buy***

Odpowiedź od Luminova
This Product is a scam
This Product and acompany is a scam.
For the light therapy to work you need at least 300 Diods cap, this one is 32, hence the reason the legit caps cost way more than this one.
This company compare their product to the one Bryan Jonhson uses, which cost more than 3k$ and has more than 500 diodes.
Didn't get what I ordered
Didn't get what I ordered
Got a useless product eehole no colour in it at all
So disappointed
PRODUCT IS NOT WHAT YOU SEE ONLINE
Same experience as lots of people commenting. SCAM!!! Do not buy the fake luminova supreme creme. You will get EELHOE crap. They say its the same, its not. Is nothing like the videos or anything you see online. Dont be fooled like I was. AVOID!

Odpowiedź od Luminova
I put one star because I had no choice…
I put one star because I had no choice otherwise I WOULDN'T give any stars !! This is a fraudulent advertising gimmick , I received EELHOE PERFECT CREAM . I emailed Luminova telling me I received correct product...I Did not receive correct product...its more like a BB cream , its dull matt finish , the excuse you receive is they are changing their packaging . I am disgusted and disappointed by this !!!!

Odpowiedź od Luminova
Dirt
Luminova Supreme Cream is absolute rubbish. Cheap tat you can buy on apps from china. Do not waste your money!!!

Odpowiedź od Luminova
Great customer support
Enter at your own risk..
UPDATE**** 1st July
Luminova has now given me a full refund due to my concerns and POV on their advertising practices. Thankyou.
They advertise pics and videos on social media with a device that looks like a full cover laser cap that looks nothing like what you actually receive being a small strip of led lights that you place in a cap and it moves around and doesn'teven reach target areas it say it does.. The misleading advertising and questionable ethics have forced me to ask for a refund as I didn't get what I was duped into believing I was getting. The company has said i will need to pay postage from Aus to the UK and still can't guarantee a full refund?? Unbelievable!
Luminova cap
After looking for something to help with hair loss, I thought why not try this device, simple instructions and using it for 18 mins a day, I started to see results after 6 weeks so be patient, my hair was growing back, I couldn't believe it also it looked like my hair was darker, sceptical as I was, you might be the same but gan for it, excellent customer service care too, especially a massive shout out to Mary who is the most professional and patient customer service operative I have spoken to.
I had some questions about the product…
I had some questions about the product after purchase and Mary with customer support is absolutely excellent! Great customer service and helped me out greatly.
Ordered on a whim, great decision.
Ordered the product on a whim cuz it was super price competitive so i figure why not, i use it in conjunction with 2 other methods, derma roller and Rogaine those other 2 methods alone didn't yield any results even after months, but the addition of the red light seems to be the missing key, all 3 trigger did start to show results but it did take 3 months or so, i used it literally every day until the battery emptied and needed recharging. After more than 3 months of use it began having charging issues and the company was and to help me identify the fault, they determined it was under warranty and were able to send me a new one, however, since it's so price competitive that if it wasn't covered i would be willing to purchase a new one since it is working in combination with the other 2 methods. The rep that was handling my case was friendly and easy to work with as well. Overall very satisfied, A+++++
It works and great customer service
It works! It does stimulate hair growth where it was impossible to do so with minoxidil! It is also nice that I can fit it into any hut. But it became faulty after 10 months. I contacted customer support, and Mary at Luminova processed the request quickly, arranging shipping of the new item! Fantastic!!
Cheap made hate
Cheap made hate. It lasted only 3 months. Initially I gave it a bad review because it was Cheap. They offered a refund if I took it down. Now the thing doesn't work so I have no issues letting people know its Cheap rubbish
This is game changer... buy it
Any one thinking of buying this... Do it. Best $150. Ive used shampoos, Mix oil, Argon drops.
But using the red light hat for 6 weeks I can 100% confidence say my hair is growing much faster on top.and it's thicker.
But what sets this company from many others apart on internet purchases is the back up service. I has an issue with the charging unit. These guys didn't tuck or waive away, they simply got on the front foot, saw my video and shipped me a brand new unit, under warranty. Exceptional service from a exceptional company with an exceptional product.
You want thicker healthier hair. Buy this product. 5 Stars performance.
Outstanding customer service
Outstanding customer service, good product, seems well-made. Responsive and helpful. Thank you.
Great communication
Seem to be a legitimate company , great communication from luminova with quick response times to emails and queries.
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