Ordered suitcase late afternoon. It arrived by lunchtime next day! Very impressed with first time experience. Would definitely recommend and use again.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The case arrived promptly, exactly as ordered. Having now travelled with it, I am very satisfied. An ideal size for a short trip and as cabin bag on flights. The top pocket is useful, a good place for... Zobacz więcej
Reakcja na opinię
Patrick is an absolute master at his craft and treats you like family. Separate to purchasing a SAMSONITE suitcase, just spending time with him lifts your spirits. He is engaging and professional. I w... Zobacz więcej
Reakcja na opinię
Have ordered twice from this store, both delivered within 24 hours even though only ordered on free standard delivery. I had to return one item and the returns process could not be simpler. Easy to in... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep z walizkami
- również w kategorii:
- Sklep z torebkami
- Sklep z walizkami i torbami
Napisane przez firmę
With more years in the industry than we can remember, Luggage Superstore are proud to have become THE leading independent online retailer of Luggage in the UK. Not only are we proud of our outstanding customer service, we are able to offer the UK's BEST PRICES Online on brands such as Samsonite Luggage, American Tourister, Delsey, Eastpak, Bric's & many, many more. Plus, with our Price Match Promise Guarantee, if you find any item cheaper elsewhere, we will, 100% Match that price. Unlike some companies, we have stayed true to our roots by standing by our company ethos of providing outstanding customer service at all times. With a dedicated Customer Contact telephone number available, with highly experienced and skilled Customer Service operatives, we know how to look after our customers. If you ever need to get hold of our team, simply email us at: customerservice@luggagesuperstore.co.uk or call us on 0204 5245470 and a member of our friendly & knowledgeable team will help you.
Dane kontaktowe
167 Hermitage Road, N4 1LZ, London, Zjednoczone Królestwo
- 0204 524470
- customerservice@luggagesuperstore.co.uk
- luggagesuperstore.co.uk
4,7
Doskonała
2 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Unbelievably bad
Completely wrong order received! Now 4 days before a holiday I have no case.
DO NOT USE THESE
15 marca 2024
Opinia niezależna
Odpowiedź od Luggage Superstore
Hello Wayne,
I am so very sorry for our error of sending the wrong item to you.
As agreed with you this morning a collection of the incorrect item has been arranged and a full refund is to be processed.
This error has been highlighted to our warehouse manager and will be investigated to ensure this does not happen again.
I hope you have a lovely weekend and we will keep in touch with updates via email.
Kindest regards,
Laura
Ordered luggage
Ordered luggage, paid extra to have a weekend delivery however this was ignored as the delivery was scheduled for a weekday.
I had to change work plans to be in to receive the delivery.
UPDATE
Great response from Luggage Superstore - thanks.
2 marca 2024
Opinia niezależna
Odpowiedź od Luggage Superstore
Hello Keith,
I am very sorry we sent the item too early and for the inconvenience caused by this. I have processed a refund for the Weekend Delivery fee you paid.
Wishing you a lovely weekend.
Kindest regards,
Laura
Fantastic Customer Care.
Regardless of the outcome, the team at Luggage Superstore were amazing and I have to give credit to - Laura at customer service as she went above and beyond to help me resolve the issue with DPD.
23 lutego 2024
Opinia niezależna
Odpowiedź od Luggage Superstore
Good afternoon Mitchell,
Thank you very much for your kind words! I am pleased we got this resolved for you.
All the best,
Laura
Good service!
Just a really good company to deal with, no delays and arrived on time. Thank you.
5 marca 2024
Opinia niezależna
Odpowiedź od Luggage Superstore
Hello John,
Thank you very much for your kind words!
All the best,
Laura
I don't normally write reviews, but...
I don't normally write reviews, but this experience was so good, I had to! Amazing delivery timescale, even when I made a mistake and needed to return and reorder. One request - please stress more openly that suitcase length INCLUDES the wheels!
27 lutego 2024
Opinia niezależna
Odpowiedź od Luggage Superstore
Good afternoon Howard,
Thank you very much for your kind words! I am pleased we got this resolved for you.
All the best,
Laura
Odpowiedź od Luggage Superstore
Hello Mr Sturrock,
Thank you for your kind 5 star review.
All the best,
Laura
Happy I tried them
Goods were as described and arrived well-packaged the next day, as requested. Price was competitive too. I also contacted customer service with a general warranty question which was answered fully and almost straight away. Not used Luggage Superstore before but am happy I tried them.
28 lutego 2024
Opinia niezależna
Odpowiedź od Luggage Superstore
Hello,
Thank you very much for your kind words, we truly appreciate it! I am pleased our customer service department was able to answer your warranty query quickly and efficiently.
Take care.
Laura
Fast delivery and a simple buying…
Fast delivery and a simple buying process with Apple Pay. Product was as described.
2 marca 2024
Opinia niezależna
Odpowiedź od Luggage Superstore
Good afternoon,
Thank you for your review, we truly appreciate you taking the time.
All the best,
Laura
Great product very strong but not too…great
Great product very strong but not too heavy good layout for luggage in separate compartments
1 marca 2024
Opinia niezależna
Odpowiedź od Luggage Superstore
Good afternoon Peter,
Thank you for your review, we truly appreciate you taking the time.
All the best,
Laura
Happy Customer
Goods packaged securely and delivered promptly by friendly courier.
Goods - great value for money.
22 lutego 2024
Opinia niezależna
Odpowiedź od Luggage Superstore
Good afternoon Valerie,
Thank you for your review, we truly appreciate you taking the time.
All the best,
Laura
Fast delivery
Fast delivery, beautiful laptop bag and beautiful colour, more like a very pale dusty pink shade. I bought this for a gift and I'm sure my Daughter will love it!
2 marca 2024
Opinia niezależna
Odpowiedź od Luggage Superstore
Good afternoon Marilyn,
Thank you for your review, we truly appreciate you taking the time.
All the best,
Laura
Great quality great price and delfiery
Ordered an American tourister case after being let down elsewhere got 65 percent off free next day delivery via DHL product is superb highly recommend this firm . Update the lock failed on the case whilst away. Returned the case repaired and returned in 2 weeks
1 marca 2024
Opinia niezależna
Odpowiedź od Luggage Superstore
Good afternoon Nick,
Thank you for your review, we truly appreciate you taking the time.
All the best,
Laura
Fast delivery, would buy from again!
Bought a Samsonite cabin bag, best price around, fast delivery and really pleased. Would definitely use again!
20 lutego 2024
Opinia niezależna
Odpowiedź od Luggage Superstore
Good afternoon Alison,
Thank you for your review, we truly appreciate you taking the time.
All the best,
Laura
Rapid delivery and loads of choice
Rapid delivery and loads of choice, too. I was fortunate to be able to afford a bit extra so I went for the Samsonite. Easy to use, loads of capacity and some much easier to walk with rather than a pull along.
6 lutego 2024
Opinia niezależna
Odpowiedź od Luggage Superstore
Hi Richard,
Thank you for your great review of Luggage Superstore. We are so pleased to hear you are happy with your purchase.
Wishing you all the best,
Laura
Great job
Great job, super case and fast delivery, what's not to like.
Recommended, will use again!
20 lutego 2024
Opinia niezależna
Odpowiedź od Luggage Superstore
Good morning Mr Dobson,
Thank you so much for your kind 5 star review!
Have a wonderful day.
All the best,
Laura
Fantastic shop!
Fantastic shop with fast delivery! I love my Samsonite cabin trolley - Thank you!
13 lutego 2024
Opinia niezależna
Odpowiedź od Luggage Superstore
Good morning,
Thank you so much for your kind 5 star review!
Have a wonderful day.
All the best,
Laura
I love luggage superstore they are very efficient and very helpful I have bought a lot of stuff from them
I love luggage superstore
9 lutego 2024
Opinia niezależna
Odpowiedź od Luggage Superstore
Good morning Rabia,
Thank you so much for your kind 5 star review!
Have a wonderful day.
All the best,
Laura
Bought a set of 3 suitcases from…
Bought a set of 3 suitcases from Luggage Superstore. Took them on holiday only to find the smallest one had a problem with the handle dropping down. I contacted them and they were very fast to replace the faulty one. Staff were lovely and easy to deal with.
1 lutego 2024
Opinia niezależna
Odpowiedź od Luggage Superstore
Hi Jane,
Thanks for your great review. I am sorry for the issue, I am glad we could resolve this for you.
Take care.
-Laura
Great customer service
18 października 2023
Odpowiedź od Luggage Superstore
Hi Muhammad,
Thank you very much for your 5 star review!
-Laura
Great case and fantastic service
24 stycznia 2024
Opinia niezależna
Odpowiedź od Luggage Superstore
Hi David,
Thank you very much for your 5 star review!
-Laura
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.