Patrick is an absolute master at his craft and treats you like family. Separate to purchasing a SAMSONITE suitcase, just spending time with him lifts your spirits. He is engaging and professional. I w... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Have ordered twice from this store, both delivered within 24 hours even though only ordered on free standard delivery. I had to return one item and the returns process could not be simpler. Easy to in... Zobacz więcej
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The case arrived promptly, exactly as ordered. Having now travelled with it, I am very satisfied. An ideal size for a short trip and as cabin bag on flights. The top pocket is useful, a good place for... Zobacz więcej
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Ordered an American tourister case after being let down elsewhere got 65 percent off free next day delivery via DHL product is superb highly recommend this firm . Update the lock failed on... Zobacz więcej
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Informacje dotyczące firmy
- Sklep z walizkami
- również w kategorii:
- Sklep z torebkami
- Sklep z walizkami i torbami
Napisane przez firmę
With more years in the industry than we can remember, Luggage Superstore are proud to have become THE leading independent online retailer of Luggage in the UK. Not only are we proud of our outstanding customer service, we are able to offer the UK's BEST PRICES Online on brands such as Samsonite Luggage, American Tourister, Delsey, Eastpak, Bric's & many, many more. Plus, with our Price Match Promise Guarantee, if you find any item cheaper elsewhere, we will, 100% Match that price. Unlike some companies, we have stayed true to our roots by standing by our company ethos of providing outstanding customer service at all times. With a dedicated Customer Contact telephone number available, with highly experienced and skilled Customer Service operatives, we know how to look after our customers. If you ever need to get hold of our team, simply email us at: customerservice@luggagesuperstore.co.uk or call us on 0204 5245470 and a member of our friendly & knowledgeable team will help you.
Dane kontaktowe
167 Hermitage Road, N4 1LZ, London, Zjednoczone Królestwo
- 0204 524470
- customerservice@luggagesuperstore.co.uk
- luggagesuperstore.co.uk
4,6
Doskonała
2 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Great case and fantastic service
24 stycznia 2024
Opinia niezależna
Odpowiedź od Luggage Superstore
Hi David,
Thank you very much for your 5 star review!
-Laura
I ordered an American Tourister luggage…
I ordered an American Tourister luggage set at eight a.m. on Friday, the luggage was delivered before quarter past nine on Saturday morning. Fantastic product, well packaged & brilliant service.
27 stycznia 2024
Opinia niezależna
Odpowiedź od Luggage Superstore
Good morning,
Thank you very much for your kind 5 star review!
Have a lovely weekend.
All the best,
Laura
Satisfied Customers
We were very happy with the suitcases and the service was excellent. The cases were very well packed which is something reassuring when ordering on line
23 stycznia 2024
Opinia niezależna
Odpowiedź od Luggage Superstore
Good morning,
Thank you very much for your kind 5 star review!
Have a lovely weekend.
All the best,
Laura
Very help full on the phone on line…
Very help full on the phone on line ordering was easy
Parcel arrived on time and in good order all in all good value for money
17 stycznia 2024
Opinia niezależna
Odpowiedź od Luggage Superstore
Good afternoon Peter,
Thank you for your kind 5 star review.
We appreciate this.
Best
-Laura
Good quality suitcase in a funky…
Good quality suitcase in a funky colour. Seems to be well made and sturdy. Very easy to deal with online. Excellent speedy service. Would definitely order again and would recommend.
10 stycznia 2024
Opinia niezależna
Odpowiedź od Luggage Superstore
Good morning Cherie,
Thank you so much for your lovely review. We are so happy you are pleased with your purchase.
Have a lovely day.
Take care, Laura.
Great company to deal with
Great company to deal with, website easy to follow and with detailed images and dimensions of suitcases.
Unfortunately, I made a mistake with my original order by ordering the wrong size.
The process for sending the suitcase back was relatively straightforward, but maybe just add a little clarity that for oversized luggage, contact Luggage Superstore first to arrange a pickup.
Dealing with customer services couldn't have been more helpful, and in the end, we got everything sorted out.
In the meantime, I ordered a new suitcase with the correct dimensions and couldn't be happier with it.
Thanks for your support, I would highly recommend Luggage Superstore.
18 grudnia 2023
Odpowiedź od Luggage Superstore
Good morning Neil.
Thank you so much for your lovely review. We are happy to hear we have been able to help resolve this matter for you.
Have a great day.
Take care, Laura.
Textbook
Extremely efficient ordering process and delivery then came super quickly. The product was in perfect condition. I'd definitely use this company again.
18 grudnia 2023
Odpowiedź od Luggage Superstore
Good morning Mark,
Thank you so much for your amazing review. We are pleased you are happy with your order and the service provided.
Have a wonderful day.
-Laura
Odpowiedź od Luggage Superstore
Good morning Julie.
Thank you so much for your 5 star review. We are pleased you are happy with your order and the service provided.
Have a wonderful day.
-Laura
Easy to order
Easy to order. Delivery faster than quoted. Well packaged and really happy with both cases.
3 stycznia 2024
Opinia niezależna
Odpowiedź od Luggage Superstore
Good morning Jayne,
Thank you so much for your great review. We are pleased you are happy with your order and the service provided. We do like a fast delivery wherever possible!
Have a wonderful day.
-Laura
Odpowiedź od Luggage Superstore
Good morning Angela,
Thank you so much for your review. We are pleased you are happy with the service provided.
Have a wonderful day.
-Laura
Easy company to deal with
18 grudnia 2023
Odpowiedź od Luggage Superstore
Hi Karen,
Happy new Year!
Thank you for your 5 star review, we really appreciate it.
Best,
-Laura
easy to negotiate website with regular…
easy to negotiate website with regular updates about delivery, bought this item for a friend who loved it
22 grudnia 2023
Opinia niezależna
Odpowiedź od Luggage Superstore
Hi Jennifer,
Happy new Year!
Thank you for your 5 star review, we really appreciate it.
Best,
-Laura
Great selection of goods and prices
Great selection of goods and prices. A very efficient company to deal with from order to delivery over a holiday period I can only shower my praise on the service. Thank you, we are delighted with our suitcase..
22 grudnia 2023
Opinia niezależna
Odpowiedź od Luggage Superstore
Hi Sandy,
Happy new Year!
Thank you for your 5 star review, we really appreciate it. We are happy you are pleased with your purchase.
Best,
-Laura
Arrived much earlier than expected and…
Arrived much earlier than expected and very happy with the new suitcase. I wouldn’t hesitate to buy from here again
20 listopada 2023
Odpowiedź od Luggage Superstore
Good morning Rodica,
Thank you very much for your kind 5 star review. We always aim to deliver as soon as possible!
Have a wonderful day.
-Laura
Disgusted
I had a very poor experience with this company and would not recommend it. I ordered a luggage bag that arrived quickly (the website is misleading bringing a next day delivery banner but apparently it takes 3-5 days unless you pay for next day delivery!).
The item arrived with no instructions how to open the combination lock, further to this was stained mildly and very strong odour (usually with new bags). I messaged Laura on live chat, who wanted pictures, then accused the stains are nothing they’ve seen before and I can return the bag! I have a party tomorrow and now have to either gift this or get a alternative!
Very appalling and disgusting service. This is why you should purchase from reputed outlets, they offer customer loyalty. This store doesn’t! I wasted almost a hour on the chat too (not including time delay by me).
11 grudnia 2023
Opinia niezależna
Odpowiedź od Luggage Superstore
Hello,
Thank you for your review, we appreciate any and all feedback from our customers.
As advised in our communications earlier on today you did not select Next Day Delivery at checkout, only standard delivery, however your item did still arrive earlier than initially estimated.
The 'stains' you sent pictures of required further inspection by our technical team as they were perfect circular dots on the zip and shell of the case, all exactly the same shade of colour and size. This is extremely unusual and need to be inspected in person.
We offered a full refund or replacement bag upon return of the original item via our free return portal.
On our live chat all of our messages are time stamped which I have looked back on. I can see the majority of our responses were within 1 minute. The only exception was on one occasion when our technical team were reviewing the pictures which meant a 9 minute wait for a response.
For full transparency purposes I note on two occasions where we waited 29 minutes one time and 52 minutes another time for a response from yourself.
I am sorry you feel our responses and the overall outcome were not as you would have liked.
All the best,
Laura
Great service after I’d ordered the…
Great service after I’d ordered the wrong colour. Will definitely be using again.
1 grudnia 2023
Opinia niezależna
Odpowiedź od Luggage Superstore
Hi Paul,
Thank you for your very kind 5 star review, we really appreciate this.
I am pleased to hear we were able to help resolve your issue. If we can be of any further assistance please do get back in touch.
Take care,
Laura
Excellent customer service
Excellent customer service and prompt delivery.
Suitcases look immaculate. Yet to make use of them to know the quality.
20 listopada 2023
Odpowiedź od Luggage Superstore
Hi Ummehani,
Thank you so much for your great 5 star review, your kind words are really appreciated by us all.
Merry Christmas!
-Laura
Odpowiedź od Luggage Superstore
Hi,
Thank you so much for your great 5 star review, we really appreciate it.
Merry Christmas!
-Laura
Great looking product
Great looking product, can’t wait to try it out on a trip. Good service and prompt delivery too.
20 listopada 2023
Odpowiedź od Luggage Superstore
Hi Victoria,
Thank you so much for your great 5 star review, your kind words are really appreciated by us all.
Merry Christmas!
-Laura
Great Service. Thanks
Online buying, how it should be. Paid for weekend delivery. Cases delivered on Sunday. Well packed for transit.
17 listopada 2023
Odpowiedź od Luggage Superstore
Hi Chris,
Thank you so much for your great 5 star review, we appreciate it so much.
Merry Christmas!
-Laura
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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