Ordered suitcase late afternoon. It arrived by lunchtime next day! Very impressed with first time experience. Would definitely recommend and use again.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The case arrived promptly, exactly as ordered. Having now travelled with it, I am very satisfied. An ideal size for a short trip and as cabin bag on flights. The top pocket is useful, a good place for... Zobacz więcej
Reakcja na opinię
Patrick is an absolute master at his craft and treats you like family. Separate to purchasing a SAMSONITE suitcase, just spending time with him lifts your spirits. He is engaging and professional. I w... Zobacz więcej
Reakcja na opinię
Have ordered twice from this store, both delivered within 24 hours even though only ordered on free standard delivery. I had to return one item and the returns process could not be simpler. Easy to in... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep z walizkami
- również w kategorii:
- Sklep z torebkami
- Sklep z walizkami i torbami
Napisane przez firmę
With more years in the industry than we can remember, Luggage Superstore are proud to have become THE leading independent online retailer of Luggage in the UK. Not only are we proud of our outstanding customer service, we are able to offer the UK's BEST PRICES Online on brands such as Samsonite Luggage, American Tourister, Delsey, Eastpak, Bric's & many, many more. Plus, with our Price Match Promise Guarantee, if you find any item cheaper elsewhere, we will, 100% Match that price. Unlike some companies, we have stayed true to our roots by standing by our company ethos of providing outstanding customer service at all times. With a dedicated Customer Contact telephone number available, with highly experienced and skilled Customer Service operatives, we know how to look after our customers. If you ever need to get hold of our team, simply email us at: customerservice@luggagesuperstore.co.uk or call us on 0204 5245470 and a member of our friendly & knowledgeable team will help you.
Dane kontaktowe
167 Hermitage Road, N4 1LZ, London, Zjednoczone Królestwo
- 0204 524470
- customerservice@luggagesuperstore.co.uk
- luggagesuperstore.co.uk
4,7
Doskonała
2 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
I received an email to say it would…
I received an email to say it would arrive yesterday between 3 and 4pm and made sure I was in. At 3.15pm got an email to say I was out so it had been delivered to a neighbour at ‘flat 2, 2’.No road name or clue. I live on a street of houses not flats and the house number is well over 100 so 2 means nothing.
Several calls to DPD and vendor but no resolution or response. Rubbish service.
26 kwietnia 2024
Opinia niezależna
Odpowiedź od Luggage Superstore
Good afternoon Tania,
Thank you for your review, I am sorry to hear of the issues you have had with our courier, we appreciate any and all feedback. I can see you have been in touch with our customer service team and an agreed resolution of a full refund has been arranged.
We have launched a complaint and investigation with DPD for their error.
Wishing you all the best,
Laura
Easy to order
Easy to order, detailed information, great price and super easy delivery
16 kwietnia 2024
Opinia niezależna
Odpowiedź od Luggage Superstore
Hello,
Thank you for your kind 5 star review. We are pleased you are happy with your purchase.
Kindest regards,
Laura
Highly recommend
Excellent service from Luggage Superstore. Suitcase was a very good price and arrived in excellent condition and within just a couple of days. Highly recommend.
17 kwietnia 2024
Opinia niezależna
Odpowiedź od Luggage Superstore
Hello,
Thank you for your kind 5 star review. We are pleased you are happy with your purchase.
Kindest regards,
Laura
Rapid dispatch and delivery
Rapid dispatch and delivery, good price and easy ordering process.
8 kwietnia 2024
Opinia niezależna
Odpowiedź od Luggage Superstore
Hi Matt,
Thank you for your review! If we can be of any assistance in the future please do get in touch.
Best,
Laura
Customer Service
Excellent service and hassle free…
Excellent service and hassle free experience. I ordered my Samsonite Garment Bag on a Sunday at 4pm and it was delivered for free by DPD on the next Tuesday by midday.
10% discount was a bonus on top - I would definitely buy from Luggage Superstore for my next travel accessory. Well done LS!
16 kwietnia 2024
Opinia niezależna
Odpowiedź od Luggage Superstore
Hi Fiona,
Thank you for your review! We love a fast delivery wherever possible. If we can be of any assistance in the future please do get in touch.
Best,
Laura
Customer Service
Impressive
We were after a particular suitcase and on searching Luggage superstore came up trumps for competitive pricing, availability and delivery. I opted for standard delivery but it was delivered the next day. Excellent service, will not hesitate to recommend
4 kwietnia 2024
Opinia niezależna
Odpowiedź od Luggage Superstore
Good morning Patricia,
Thank you for your review! Have a wonderful day.
Kindest regards,
Laura
Customer Service
5 Stars
I was unsure to buy a product from them because the price was even cheaper than Samsonite outlet. I called their customer service and they assured me that their products Re 100% Genuine and I can check the warranty directly with Samsonite. I received the item the day after I placed the order and I am in love. So beautiful and came its original packaging. I am so happy with my purchase
9 kwietnia 2024
Opinia niezależna
Odpowiedź od Luggage Superstore
Good morning Jasmine,
Thank you for your review! Have a wonderful day.
Kindest regards,
Laura
Customer Service
The item was delivered as scheduled
The item was delivered as scheduled. I am very happy with the quality of the product.
The courier was polite and professional.
10 kwietnia 2024
Opinia niezależna
Odpowiedź od Luggage Superstore
Good morning James,
Thank you for your review! Have a wonderful day.
Kindest regards,
Laura
Customer Service
Excellent Customer Service
Excellent customer service, email response reference discount code and correcting an error (made my me) in terms of delivery address - phenomenal. Special mention to Georgia. Thank you.
8 kwietnia 2024
Opinia niezależna
Odpowiedź od Luggage Superstore
Good morning Ceri,
Thank you very much for your 5 star review, we truly appreciate this. I will pass on your special mention to Georgia, she is great! Wishing you a wonderful day.
All the best,
Laura
Good discount off case
Good discount off case, delivered next day (didn’t pay for that) and quality item. Very happy, brilliant service, would recommend to anyone based on my experience
5 kwietnia 2024
Opinia niezależna
Odpowiedź od Luggage Superstore
Good morning James,
Thank you very much for your 5 star review, we truly appreciate this. We love a fast delivery wherever possible! Wishing you a wonderful day.
All the best,
Laura
Suitcase
This was an easy purchase. Easy to order online. Excellent price. Free postage and it arrived the very next day. And the suitcase is great quality. I already own an identical one and have used it often. It is a great suitcase. I would recommend this company.
3 kwietnia 2024
Opinia niezależna
Odpowiedź od Luggage Superstore
Good morning James,
Thank you very much for your 5 star review, we truly appreciate this. We do love a fast delivery wherever possible! Wishing you a wonderful day.
All the best,
Laura
Odpowiedź od Luggage Superstore
Good morning,
Thank you very much for your 5 star review, we truly appreciate this. Wishing you a wonderful day.
All the best,
Laura
Travel suitcases
Ordered the cases on easter Saturday and delivered on the 03/04/2024. Cases came boxed up and protected in a large plastic bag. We ordered Amercan Tourister Jetdriver in navy look great and a good price
30 marca 2024
Opinia niezależna
Odpowiedź od Luggage Superstore
Good morning Joe,
Thank you very much for your 5 star review, we truly appreciate this. Wishing you a wonderful day.
All the best,
Laura
Quality all the way
Very pleased indeed with the fast service and superb duffle case !
3 kwietnia 2024
Opinia niezależna
Odpowiedź od Luggage Superstore
Good morning Andrew,
Thank you very much for your 5 star review, we truly appreciate this. Wishing you a wonderful day.
All the best,
Laura
I had an issue with a faulty zip on a…
I had an issue with a faulty zip on a new case just before I went on holiday. I contacted LS and spoke to Laura in customer service. She responded quickly and was very helpful, I sent a few pictures of my faulty case & was asked if I wanted a replacement or a refund. I needed the case so a replacement (and my choice of colour) was sent within 48 hours.
Great service & great new case! Would use again.
10 lutego 2024
Opinia niezależna
Odpowiedź od Luggage Superstore
Good morning Natalie,
Thank you very much for your 5 star review, we truly appreciate this. I am pleased I could resolve your query quickly and efficiently. Wishing you a wonderful day.
All the best,
Laura
I have been waiting for days and I even don’t have a shipment info
I ordered a backpack on 21st of March and as of today I haven’t even received an order tracking number. I contacted with the customer service a couple of times and I was told I will receive the tracking number by today. Still nothing…
My order was supposed to be a birthday gift but unfortunately birthday passed and I still don’t have the product. I was fine with waiting but still having no info about shipment makes me think it will take ages.
This was my first order and I am very unhappy about it. If I knew, I would have ordered from Amazon.
3 kwietnia 2024
Opinia niezależna
Odpowiedź od Luggage Superstore
Good morning,
Unfortunately I cannot locate your order to look into this matter from the details on your review. Please email us at customerservice@luggagesuperstore.co.uk FOA Laura and I will look into this matter today for you.
Kindest regards,
Laura
Customer Service
Useless
Useless. I paid next day delivery and for some mysterious reason that wasn’t explained they weren’t able to deliver.
28 marca 2024
Opinia niezależna
Odpowiedź od Luggage Superstore
Good afternoon James,
We cannot locate your order with the details provided by this review. We would like to look into this matter and provide an explanation if we were unable to deliver when expected.
Please email us at customerservice@luggagesuperstore.co.uk with your order number and postcode.
I look forward to hearing from you so we can have this matter resolved.
Kindest regards,
Laura
Truly great customer service which is…
Truly great customer service which is rare. Responsive and capable - sorted out the lock issue with my luggage quickly and efficiently. Most importantly the communication was impeccable.
25 marca 2024
Opinia niezależna
Odpowiedź od Luggage Superstore
Good afternoon Gregory,
Thank you for your 5 star review. We are so pleased you are happy with your purchase with us and the support provided by our customer service team.
All the best,
Laura
Quality product at a decent price
Quality product at a decent price with a fast and flawless delivery - can't ask for more than that - many thanks.
23 marca 2024
Opinia niezależna
Odpowiedź od Luggage Superstore
Good afternoon Neil,
Thank you for your 5 star review. We are so pleased you are happy with your purchase with us.
All the best,
Laura
Brilliant quick service
Ordered at 1.30pm and my item arrived at 10.30am the next day without me paying extra for next day delivery.
Brilliant service thank you
21 marca 2024
Opinia niezależna
Odpowiedź od Luggage Superstore
Good afternoon Jane,
Thank you for your 5 star review. We are so pleased you are happy with your purchase with us. We love a fast delivery whenever possible!
All the best,
Laura
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.