Luggage Superstore Recenzje 

1648
•
Wynik TrustScore: 4.5 na 5

4,7

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Ordered suitcase late afternoon. It arrived by lunchtime next day! Very impressed with first time experience. Would definitely recommend and use again.

Oceniono na 5 z 5

The case arrived promptly, exactly as ordered. Having now travelled with it, I am very satisfied. An ideal size for a short trip and as cabin bag on flights. The top pocket is useful, a good place for... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Patrick is an absolute master at his craft and treats you like family. Separate to purchasing a SAMSONITE suitcase, just spending time with him lifts your spirits. He is engaging and professional. I w... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Have ordered twice from this store, both delivered within 24 hours even though only ordered on free standard delivery. I had to return one item and the returns process could not be simpler. Easy to in... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z walizkami
  2. również w kategorii:
  3. Sklep z torebkami
  4. Sklep z walizkami i torbami

Napisane przez firmę

With more years in the industry than we can remember, Luggage Superstore are proud to have become THE leading independent online retailer of Luggage in the UK. Not only are we proud of our outstanding customer service, we are able to offer the UK's BEST PRICES Online on brands such as Samsonite Luggage, American Tourister, Delsey, Eastpak, Bric's & many, many more. Plus, with our Price Match Promise Guarantee, if you find any item cheaper elsewhere, we will, 100% Match that price. Unlike some companies, we have stayed true to our roots by standing by our company ethos of providing outstanding customer service at all times. With a dedicated Customer Contact telephone number available, with highly experienced and skilled Customer Service operatives, we know how to look after our customers. If you ever need to get hold of our team, simply email us at: customerservice@luggagesuperstore.co.uk or call us on 0204 5245470 and a member of our friendly & knowledgeable team will help you.


Dane kontaktowe

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,7

Wszystkie recenzje

(1648)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 39

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Great service

I was impressed with the choice and the Samsonite case was very reasonably priced. Super quick delivery and would use again

21 czerwca 2024
Opinia niezależna
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Odpowiedź od Luggage Superstore

Hi Alan,
Thank you for taking the time to leave a review, we really appreciate this. We are pleased to hear you are happy with the service we provided.
Take care,
Laura

Oceniono na 5 z 5

Quick dispatch and delivery

I am amazed by how quickly my order was dispatched and sent. I received in no time. Although the suitcase looks slightly different on the pictures I still love the it!!! NowI’m ready to go on my holidays soon 😊. I definitely recommend buying on luggage superstore.

13 czerwca 2024
Opinia niezależna
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Odpowiedź od Luggage Superstore

Hi,
Thank you very much for your 5 star review! Wishing you a happy trip!
All the best,
Laura

Oceniono na 5 z 5

Large Samsonite suitcase

Ordered a Large Samsonite suitcase from this company Luggage Superstore. Website is very easy to navigate. Prices are very competitive. Once ordered case arrived very fast and was exactly what I wanted. Great company to do business with and highly recommend buying from them

29 maja 2024
Opinia niezależna
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Odpowiedź od Luggage Superstore

Hi,
Thank you very much for your 5 star review! We are so pleased you are happy with your purchase.
All the best,
Laura

Oceniono na 2 z 5

Avoid American Tourister at all costs .......

Purchased an American Tourister Summer Session Medium Size in March and on first use in May the material near the 'protective' corner edgings was damaged in 2 places. The rubber strips along the edge which should have provided protection were actually below instead of proud of the sides meaning they provided no protection whatsoever and therefore any sliding motion against the side would easily damage the material - which it has. Pictures were submitted and I was asked to return the case which I duly did. This has been returned today with note not repairable and due to third party damage - totally disagree as design and manufacture should have prevented this and will not be buying this brand again or using Luggage Superstore as far too expensive for just one holiday!!!

15 czerwca 2024
Opinia niezależna
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Odpowiedź od Luggage Superstore

Hi Kevin,
I am sorry to hear your warranty claim was rejected by American Tourister. All our items have a manufacturers warranty guarantee which are controlled solely by the manufacturer. We are only a third party for warranty claims as your guarantee is with American Tourister which means we have no impact of influence over the decisions made regarding claims. Should you wish to have the claim reconsidered you would need to contact American Tourister directly. I am sorry we cannot help further with this.
Wishing you all the best,
Laura

Oceniono na 5 z 5

A suitcase for a week's travel.

A great suitcase. Strong case. wheels are brilliant. Easy clean. BIG! Good for a week's travel.

15 czerwca 2024
Opinia niezależna
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Odpowiedź od Luggage Superstore

Hi,
Thank you very much for your 5 star review! We are so pleased you are happy with your purchase. Wishing you safe travels.
All the best,
Laura

Oceniono na 5 z 5

Generic name but excellent service

I was after a specific bag I’d seen out of stock on a few other websites but found it on Luggage Superstore. I had never heard of them and was a bit apprehensive about ordering but the price and delivery looked good so took a risk. The delivery was actually a day earlier than expected. It was packaged well and the bag was great. I couldn’t have been more pleased. Would highly recommend.

31 maja 2024
Opinia niezależna
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Odpowiedź od Luggage Superstore

Hi,
Thank you very much for your 5 star review! We are so pleased you are happy with your purchase.
All the best,
Laura

Oceniono na 5 z 5

Reasonable prices and good service

Reasonable prices and good service. I needed to return the first suitcase I ordered as it was not quite what I wanted. The refund was speedy and easy. I subsequently ordered a different suitcase which was also reasonably priced, it is exactly what I need and was promptly delivered with plenty of helpful updates. I would recommend Luggage Superstore

10 czerwca 2024
Opinia niezależna
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Odpowiedź od Luggage Superstore

Hi,
Thank you very much for your 5 star review! I am so pleased to hear of your positive experience with us.
All the best,
Laura

Oceniono na 4 z 5

The Luggage superstore where great kept…

The Luggage superstore where great kept us informed on delivery etc. Not happy with the quality of the cases (Samsonite Adair 3 Piece Luggage Set - 55cm, 70cm & 79cm) Paid the extra to purchase a Samsonite product hoping to get a top end product. Not the case everything looks good in the pictures and description but it's not until you use them you find out.
The lock is very cheap and plastic, changing the lock code feels very flimsy and defiantly not a quality item. As for the extendable handle, this is too is not as sturdy as expected of a quality suitcase and has too much play when extended I have little confidence it will last. I regret purchasing this Samsonote product.

8 czerwca 2024
Opinia niezależna
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Odpowiedź od Luggage Superstore

Good afternoon Neil,
Thank you for your review, I am sorry to hear you are not happy with the quality of the item. You have 30 days from the date of purchase to be able to return for a full refund at no cost to yourself. Assuming the item still has the original packaging and tags attached, you can return for free via our Return Portal.
All our highest quality items are in the Boutique section of our website if you wanted to browse for an alternative.
All the best,
Laura

Oceniono na 2 z 5

Would love yo comment but haven't…

Would love yo comment but haven't received the goods yet!! Are you a bit premature asking for a review??

Update. Happy to say items have arrived within the stated time. Very pleased

30 maja 2024
Opinia niezależna
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Odpowiedź od Luggage Superstore

Hi Helen,
I apologise our review request was sent too early, this has been flagged to our IT team to resolve.
Thanks,
Laura

Oceniono na 5 z 5

Superb Customer Service

I ordered a bag on line and was offered a discount code in the process, but it didn't work so I complained. Georgia replied almost instantly and stayed with me until it was sorted, and I was even given a little compesation. Georgia was super helpful and polite. I took the free delivery option but bag was delivered in 24 hours. Would be very happy to recommend.

29 maja 2024
Opinia niezależna
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Odpowiedź od Luggage Superstore

Hi Ann,
I hope you are well. Thank you for your kind 5 star review. I am glad we could get the discount code error resolved for you.
All the best,
Laura

Oceniono na 5 z 5

Brilliant.

A brilliant service. Despatch was immediate and delivery quicker than expected. Received a text from DPD with a one hour slot. The product looks great and has a better interior than the website would suggest - dividing zips either side which is a very useful aid to packing.

24 maja 2024
Opinia niezależna
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Odpowiedź od Luggage Superstore

Hi Mary,
I hope you are well. Thank you for your kind 5 star review, I am pleased you are happy with your purchase with us.
All the best,
Laura

Oceniono na 5 z 5

Good service

Luggage was received next day with accurate warning. Luggage just as ordered.

21 maja 2024
Opinia niezależna
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Odpowiedź od Luggage Superstore

Hi Michele,
I hope you are well. Thank you for your 5 star review, I am pleased you are happy with your purchase with us.
All the best,
Laura

Oceniono na 1 z 5

Ordered 2 Rock suitcases only to be…

Ordered 2 Rock suitcases only to be told there was a 'stock correlation error', and they were indeed out of stock. Now have to wait for my refund so am out of pocket and unable to buy from a more reputable supplier!! Not happy!

UPDATE Seams like you're unable to order at the weekend as their system can't stocktake without human intervention. BE WARNED!

20 maja 2024
Opinia niezależna
Logo Luggage Superstore

Odpowiedź od Luggage Superstore

Hi Mark,
Thank you for your review. I am sorry we are unable to fulfil your order.
You placed your order yesterday which was processed this morning as we are closed over the weekend. As soon as we realised we cannot fulfil your order we contacted you via email and processed your refund.
We try our best to keep our stock levels as up to date as possible, however on occasion there are discrepancies/human error.
Once again, I apologise for any inconvenience caused.
Wishing you a lovely evening.
Best, Laura

UPDATE
Good morning Mark,
I am sorry if I have caused any confusion. Our website is open for orders over the weekend, however they will not be acted upon until we open on Monday morning. If we can provide any further clarification on this please do let us know. We have recieved your email requesting assistance on sourcing an alternative which we are in the process of collating. We will get back to you shortly.
Regards, Laura

Oceniono na 5 z 5

Good product, good value, great customer care

Wow - impressive. Not only was the luggage set great value for money and good quality - the service was second to none. Of the 3 cases I managed to set the locking mechanism on two but the on third case it jammed and could not be opened. Quick email, immediate response and replacement case is scheduled for delivery and faulty one collected! Great customer care .

14 maja 2024
Opinia niezależna
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Odpowiedź od Luggage Superstore

Hi Garry,
Thank you very much for your kind 5 star review! I am sorry about the original issue you had, I am pleased we were able to get this resolved for you.
Have a lovely day, take care.
Best, Laura

Oceniono na 5 z 5

Straightforward and prompt

Straightforward. No messing around. Delivered promptly following online order. Well packaged. Clear communication. Exactly what you want from an organisation.

7 maja 2024
Opinia niezależna
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Odpowiedź od Luggage Superstore

Hi John,
Thank you very much for your great 5 star review!
I am so pleased we met your expectations and you are happy with the service we provided.
All the best,
Laura

Oceniono na 5 z 5

Excellent Service

Really competitive pricing on well know brands. Hasle free ordering online. Delivered within 48hours of ordering. Excellent service. Would use them again.

2 maja 2024
Opinia niezależna
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Odpowiedź od Luggage Superstore

Hi Tony,
Thank you very much for your great 5 star review!
I am so pleased you are happy with the service we provided.
All the best,
Laura

Oceniono na 5 z 5

Samsonite easyJet Overhead cabin bag.

I bought a Samsonite overhead cabin bag for my weekend break flying with easyJet. The bag I chose was the correct size for this airline and was delivered very Quickly plus the bag was cheaper with a discount code from any other seller on the Internet.

3 maja 2024
Opinia niezależna
Logo Luggage Superstore

Odpowiedź od Luggage Superstore

Hi James,
Thank you very much for your great 5 star review!
I am so pleased you are happy with the service we provided. We love to give out discount codes whenever possible!
All the best,
Laura

Oceniono na 5 z 5

Easy ordering process

Easy ordering process
Great price and excellent delivery
Would definitely recommend.

26 kwietnia 2024
Opinia niezależna
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Odpowiedź od Luggage Superstore

Hi Bobby,
Thank you very much for your 5 star review!
I am so pleased you are happy with the service we provided.
All the best,
Laura

Oceniono na 5 z 5

Great product great price and delivered…

Great product great price and delivered in so per fast time .very impressed

26 kwietnia 2024
Opinia niezależna
Logo Luggage Superstore

Odpowiedź od Luggage Superstore

Hi Andrew,
Thank you very much for your 5 star review!
I am so pleased you are impressed with the service we provided.
All the best,
Laura

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