Luggage Superstore Recenzje 

1648
•
Wynik TrustScore: 4.5 na 5

4,7

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Ordered suitcase late afternoon. It arrived by lunchtime next day! Very impressed with first time experience. Would definitely recommend and use again.

Oceniono na 5 z 5

The case arrived promptly, exactly as ordered. Having now travelled with it, I am very satisfied. An ideal size for a short trip and as cabin bag on flights. The top pocket is useful, a good place for... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Patrick is an absolute master at his craft and treats you like family. Separate to purchasing a SAMSONITE suitcase, just spending time with him lifts your spirits. He is engaging and professional. I w... Zobacz więcej

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Oceniono na 5 z 5

Have ordered twice from this store, both delivered within 24 hours even though only ordered on free standard delivery. I had to return one item and the returns process could not be simpler. Easy to in... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z walizkami
  2. również w kategorii:
  3. Sklep z torebkami
  4. Sklep z walizkami i torbami

Napisane przez firmę

With more years in the industry than we can remember, Luggage Superstore are proud to have become THE leading independent online retailer of Luggage in the UK. Not only are we proud of our outstanding customer service, we are able to offer the UK's BEST PRICES Online on brands such as Samsonite Luggage, American Tourister, Delsey, Eastpak, Bric's & many, many more. Plus, with our Price Match Promise Guarantee, if you find any item cheaper elsewhere, we will, 100% Match that price. Unlike some companies, we have stayed true to our roots by standing by our company ethos of providing outstanding customer service at all times. With a dedicated Customer Contact telephone number available, with highly experienced and skilled Customer Service operatives, we know how to look after our customers. If you ever need to get hold of our team, simply email us at: customerservice@luggagesuperstore.co.uk or call us on 0204 5245470 and a member of our friendly & knowledgeable team will help you.


Dane kontaktowe

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,7

Wszystkie recenzje

(1648)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 39

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Good prices and quick delivery and have…

Good prices and quick delivery and have since followed up with a repeat order.

5 lutego 2025
Opinia niezależna
Logo Luggage Superstore

Odpowiedź od Luggage Superstore

Thank you so much for our 5 star review, it means so much to us !
Maria

Oceniono na 5 z 5

Got a really good deal on the price for…

Got a really good deal on the price for a high quality product.
Efficient delivery as well, happy with my purchase and service.

1 lutego 2025
Opinia niezależna
Logo Luggage Superstore

Odpowiedź od Luggage Superstore

Thank you so much for our 5 star review, it means so much to us!
Thank you
Maria

Oceniono na 5 z 5

Very good service

Very good service, luggage received within 24 hours of ordering.

4 lutego 2025
Opinia niezależna
Logo Luggage Superstore

Odpowiedź od Luggage Superstore

Many thanks for taking the time to leave this excellent review of the service that you received from Luggage Superstore.

Maria

Oceniono na 5 z 5

Easy buying experience

Easy buying experience, information on shipping and delivery first class.
Case exactly as portrayed,replaces a12 year old veteran of many journeys.

14 stycznia 2025
Opinia niezależna
Logo Luggage Superstore

Odpowiedź od Luggage Superstore

Good afternoon,

Many thanks for taking the time to leave this excellent review of the service that you received from Luggage Superstore.

Happy Travels!
Sarah

Oceniono na 5 z 5

Great service, fast delivery no quibble returns.

I purchased two bags within two weeks of each other, great service on both occasions. One bag was too small I returned it and bought a larger size, given the credit very quickly. Delivery was very fast.
A great experience overall and the prices are quite good too!

15 stycznia 2025
Opinia niezależna
Logo Luggage Superstore

Odpowiedź od Luggage Superstore

Good afternoon,

Many thanks for taking the time to leave this excellent review of the service that you received from Luggage Superstore.

Happy Travels!
Sarah

Oceniono na 5 z 5

Highly satisfied

Good selection, desired wheeled duffel in stock at discounted price. Great communication on order status and delivery tracking. Pleased you used DPD, a highly dependable firm unlike certain carriers.

15 stycznia 2025
Opinia niezależna
Logo Luggage Superstore

Odpowiedź od Luggage Superstore

Good afternoon,

Many thanks for taking the time to leave this excellent review of the service that you received from Luggage Superstore.

Happy Travels!
Sarah

Oceniono na 4 z 5

Timely delivery

8 stycznia 2025
Opinia niezależna
Logo Luggage Superstore

Odpowiedź od Luggage Superstore

Good afternoon,

Many thanks for taking the time to leave this excellent review of the service that you received from Luggage Superstore.

Happy Travels!
Sarah

Oceniono na 5 z 5

Brilliant service first class

Brilliant service first class, next day delivery excellent 👏

17 grudnia 2024
Opinia niezależna
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Odpowiedź od Luggage Superstore

Thank you for your 5 Star review it is very much appreciated
Have a lovely day.
Maria

Oceniono na 5 z 5

Customer service is fantastic

I had made a costly mistake on my order! All I needed to do to rectify it with a full refund was a late Sunday night email to customer service. First thing on Monday morning, I got a kind reply and full refund. I will certainly buying my next bag with Luggage Superstore. Thank you!!

16 grudnia 2024
Opinia niezależna
Logo Luggage Superstore

Odpowiedź od Luggage Superstore

Hello,
Thank you for your very kind review. I am pleased we were able to resolve the issue.
Take care,
Laura

Oceniono na 2 z 5

Wrong item sent and the BF deals missed to place a new order

I ordered a cabin size luggage from their website on black friday deals and the product they sent to me wasnt the same as the one advertised on their website. After couple of days of waitting to deliver the parcel, I am told that I can return the luggage and place another order as they admited the fact that the website pictures were wrong. So the customer has to pay the price for the company's mistake plus I lost other available deals on black friday. Rediculous !!! they more likely to have company service rather than customer service

2 grudnia 2024
Opinia niezależna
Logo Luggage Superstore

Odpowiedź od Luggage Superstore

Good afternoon Seyed,
Thank you for taking the time to leave a review.
Unfortunately we were limited on what other suitcases we could recommend to you due to the time restraint of when you needed delivery by. We also do not have many suitcases within the budget you wanted to spend (with or without the black friday deal). We tried our best to resolve this matter, on and off calls with you throughout the afternoon, however on this occasion we could not meet your expectations.
I apologise for the inconvenience caused.
Kindest regards,
Laura

Oceniono na 5 z 5

Brilliant company

Brilliant company. Delivered in 24hrs, very happy. Superb service. Would thoroughly recommend.

4 grudnia 2024
Opinia niezależna
Logo Luggage Superstore

Odpowiedź od Luggage Superstore

Good afternoon,
Thank you for taking the time to leave us a review, we truly appreciate this!
Many thanks,
Laura

Oceniono na 5 z 5

Brilliant service

Brilliant service . When I ordered I put an incorrect delivery post code , I realised straight away late Sunday evening and emailed immediately. 9am Monday I had a response from Laura one of the team , I gave the correct post code and received the item the next day . The item is a Christmas gift for my daughter in law. Can’t wait to give it to her .

2 grudnia 2024
Opinia niezależna
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Odpowiedź od Luggage Superstore

Good afternoon Sally,
Thank you for your order and your review. I am so pleased you are happy with the service we provided.
Merry Christmas!
-Laura

Oceniono na 5 z 5

The luggage set I ordered is a lovely…

The luggage set I ordered is a lovely red. I'm really pleased with everything. I ordered it and the next day was delivered to the door. Good service.

29 listopada 2024
Opinia niezależna
Logo Luggage Superstore

Odpowiedź od Luggage Superstore

Hi Belinda,
Thank you for your order and your kind 5 star review. It is great to hear you are pleased with everything.
All the best,
Laura

Oceniono na 5 z 5

Excellent service

Excellent service, plenty of choice of quality goods at very competitive prices.. After sales Customer support is really the best I have come across. I highly recommend this company

18 listopada 2024
Opinia niezależna
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Odpowiedź od Luggage Superstore

Hi John,
Thank you for your order and your kind 5 star review. Your lovely words are truly appreciated.
All the best,
Laura

Oceniono na 5 z 5

Outstanding customer service and great prices!

Outstanding customer service and great prices, Luggage Superstore is the only place to get your travel equipment.

15 listopada 2024
Opinia niezależna
Logo Luggage Superstore

Odpowiedź od Luggage Superstore

Good afternoon Dave,
Thank you for your very kind 5 star review!
Wishing you a fantastic rest of your day.
Best wishes,
Laura

Oceniono na 5 z 5

Excellent customer service for a faulty part

Really helpful, friendly and polite customer service, quick to respond and no quibbles when sending out a replacement wheel for a suitcase that wore down immediately (must have been faulty manufacture). Item bought via amazon, but wanted to leave a review as I was so grateful for their superb customer service. And just so happy that they were able to easily communicate and find out the singular replacement part I needed, post (in just 1 day) for me to fix it myself, rather than a laborious or wasteful replacement. Highly recommend :)

31 października 2024
Opinia niezależna
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Odpowiedź od Luggage Superstore

Thank you Stephanie for your 5 star review!
Glad we could be of help.
Maria

Oceniono na 5 z 5

Ordered with delivery efficiently just …

Ordered with delivery efficiently just two days later. Excellent product with massive discounts. Well worth shopping at Luggage Superstore.

17 października 2024
Opinia niezależna
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Odpowiedź od Luggage Superstore

Hi Gill,
I hope you are well.
Thank you so much for your kind 5 star review, we are very thankful for this.
Have a lovely evening.
-Laura

Oceniono na 1 z 5

Do not unordered from this company.

They sent the bags that I ordered to the wrong address an address that I did not input. They then told me that I could not have a refund. They said that I had to get in touch with the delivery company that they had used. They have my money I have no bags. I have now lost £229. I worked hard for that money. Do not use this company.

9 października 2024
Opinia niezależna
Logo Luggage Superstore

Odpowiedź od Luggage Superstore

Hello Martin,
Thank you for your review, I am sorry to hear your order has not been recieved.
I have read through the contact you have had with our customer service team and it was highlighted that the delivery address you provided us was incorrect. We send our orders to the delivery address we have been provided by our customers. This address would have been confirmed on the order confirmation email.
We cannot take responsibility for you proving us an incorrect address.
Regards,
Laura

Oceniono na 5 z 5

Exceptional service from Georgia

The speed of delivery was very good, but alas we ordered the wrong item. We called Luggage Superstore and spoke to GEORGIA who arranged for it to be collected the next day and refunded the following day. Exceptional service all round especially from Georgia.

16 października 2024
Opinia niezależna
Logo Luggage Superstore

Odpowiedź od Luggage Superstore

Hello Carole,
Thank you for your 5 star review, we truly appreciate this! We are so pleased to hear you are happy with the support provided by Georgia, we will be sure to pass on your kind words to her.
Wishing you all the best,
Laura

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