LRM Goods Recenzje 

227
Wynik TrustScore: 4 na 5

3,8

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Customer service doesn’t exist unless you’re some sort of influencer!!! Been chasing my order for over a week now and got nothing back. Need the items for a holiday, asked when to expect shipping,... Zobacz więcej

Oceniono na 5 z 5

Hi guys Received my Tan croc Lucinda yesterday AT LAST! (there was a delay in delivery at DPD’s end or else it’d have been with me on Wednesday itself, but anyway) It is GORGEOUS and I immediatel... Zobacz więcej

Oceniono na 5 z 5

Fabulous products, bags for every occasion. So pleased with my purchase, only wish I could afford one in each colour. Price very reasonable, quality exceptional, delivery excellent and communicatio... Zobacz więcej

Oceniono na 5 z 5

The personal touch that the owners extend to you when you e-mail them with a query. Love the updates on Instagram and look forward to their new arrivals. Have many different bags, in different colo... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z wyrobami skórzanymi

Napisane przez firmę

Personalised leather bags and accessories


Dane kontaktowe

3,8

Dobra

Wynik TrustScore: 4 na 5

227 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 47% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 miesiąca

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,8

Wszystkie recenzje

(227)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 75

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Beware - read all reviews before purchase

Wish I’d spent more time reading reviews. The bag I received was faulty - stitching loose, handle coming off, poor quality. I returned and the refund is now overdue (despite LRM confirming that they’d received the bag over two weeks ago and email confirmation of the refund timings from Olivia at LRM - I was told 5-14 days). Really disappointing service. Feel like I’ve had to push every step of the way for return label, chasing refund etc. not good enough.

28 kwietnia 2026
Opinia niezależna
Logo LRM Goods

Odpowiedź od LRM Goods

Thank you for your feedback.

We're sorry to hear that you were disappointed with your experience. The bag was returned to us and a refund was processed in line with our returns procedure. Once issued, refunds can take several working days to appear back in an account depending on the customer's payment provider.

We apologise for any frustration caused during the returns process and appreciate you bringing your concerns to our attention.

Kind regards
LRM GOODS

Oceniono na 1 z 5

Absolute joke of a company

Absolute joke of a company. I have ordered several items and never had a problem till now. Ordered the Rosie bag in tan with personalised initials. The quality is absolutely shocking. Was advised to send pictures of the bag, which I did. Was advised they could either issue a partial refund of £10 or get a replacement. However I wouldn’t get the replacement until the original bag has been received. So packed the bag up and sent it back to then have to chase them to ask when it would be issued. The replacement bag has arrived and again same problem. So emailed again to say not happy. I have this bag in olive green with same leather grain so could compare. Took a further 2 emails to get a response to say nothing can be done. It’s passed there quality check so won’t do anything. Thing is they have just sent the same bag back. Customer service is absolutely appalling. Bet Vicky Pattinson didn’t have this problem

23 kwietnia 2026
Opinia niezależna
Logo LRM Goods

Odpowiedź od LRM Goods

Thank you for your feedback.

We're sorry to hear that you were disappointed with your Rosie bag and the service you received.

After reviewing the images provided and inspecting both the original and replacement bags, we were unable to identify a fault with the embossing. We sent a replacement bag in an effort to resolve your concerns, however the embossing on the second bag was also deemed to meet our quality standards.

As leather is a natural material, there can be variations in grain, texture and finish between colours and batches. It's possible that the leather used for your tan Rosie bag differs slightly from the leather used on your other bags, which can affect the appearance of the embossing and result in a slightly different finish.

We appreciate that this was not the outcome you were hoping for and are sorry that we were unable to meet your expectations on this occasion.

LRM

Oceniono na 1 z 5

Really disappointed with this bag

Really disappointed with this bag, always been a huge fan of LRM and own several bags but the hardware on the polly bag after only a couple of uses has just turned from gold to silver, went through the hassle of packing and sending back for them to replace one bit leave all the other damage parts and send back to me. Learnt my lesson and will not order again.

28 listopada 2025
Opinia niezależna
Logo LRM Goods

Odpowiedź od LRM Goods

Thank you for your feedback.

We're very sorry to hear that you were disappointed with your experience, especially as a loyal customer who has purchased several LRM bags over the years.

We apologise if there was any misunderstanding regarding the repair. If there are still areas of hardware that you are unhappy with, please get back in touch with our customer service team. We'd be more than happy to arrange for all of the affected hardware to be replaced so that the bag is returned to the standard you expect.

We appreciate your support and would welcome the opportunity to put this right for you.

Kind regards,
LRM

Oceniono na 1 z 5

Awful service. No refunds

Can’t comment on the quality/immediate return. However customer service is atrocious. More than 2 weeks since i returned item, no refund whatsoever and no response to emails asking for such. I have raised a charge back w my credit card. I wouldn’t recommend this merchant

19 marca 2026
Opinia niezależna
Logo LRM Goods

Odpowiedź od LRM Goods

Hi There

We have replied with the following message:

Thank you for your email.
I can confirm that your return was received on 20th March. As advised in our previous emails, refunds are processed within 5–14 days of receiving the item, so your refund will be completed by 3rd April.
If you have any questions in the meantime, please let me know.
Many thanks,

Oceniono na 1 z 5

The returns process for this company is…

The returns process for this company is awful. I had to send three emails just to be given the address to send back a faulty bag - this took a week. No returns label was provided and I had to send the bag back at my own cost. I am now chasing again as the bag has been received but no refund processed. The shop policies are not in line with the Consumer Rights Act and I would not recommend using this company.

15 marca 2026
Opinia niezależna
Logo LRM Goods

Odpowiedź od LRM Goods

Thank you for your feedback we’re really sorry to hear about your experience.

This certainly isn’t the level of service we aim to provide, and we apologise for the delays you encountered in receiving return instructions and your refund. We understand how frustrating this must have been, particularly when dealing with a faulty item.

We aim to respond to all enquiries as quickly as possible, however we are sorry that on this occasion this was not your experience. We also appreciate your comments regarding the returns process and will take this on board as we continue to improve.

Please be assured that we do operate in line with UK consumer rights, and we take all feedback seriously.

As we’re unable to locate your details from this review, we would really appreciate the opportunity to look into this for you and resolve things properly. Please contact us directly with your order details, and we will look into this for you if this hasn't already been resolved.

Kind regards,
LRM Team

Oceniono na 5 z 5

Amazing Handbags, amazing quality

I’ve ordered 6-7 handbags & accessories over the last few years, recently 2 Eliza Handbags, one for myself and one for a gift. They are incredible! I absolutely love all the products. Excellent quality, great value for money and so sleek and stylish. I always get complimented on my bag when I’m wearing it and I always rave to my friends about LRM. I love everything about the bags & what LRM stands for. The company itself has a fab instagram, helpful information and fast delivery! I love the personalisation and just the personal touches. I’d highly recommend to everyone. I’ve had my handbags many years and the quality and shape stay with them. Such amazing products! I have a variety of colours, bag styles and love they have women’s names for each one. The bags are versatile, could not shout about them more!! :) LOVE

2 lutego 2026
Opinia niezależna
Logo LRM Goods

Odpowiedź od LRM Goods

Thank you SO much, we love to hear this!

Oceniono na 5 z 5

The Ultimate Chic Accessory: Beautifully Made Suede Glasses Case

I am absolutely thrilled with this LRM suede glasses case! Just like my other pieces from them, it is beautifully made with such high-quality materials. This case is perfect for work and daily life because it’s slim enough to slip into any bag without taking up too much room, yet it’s sturdy enough to keep my glasses protected. I love that the secure popper closure ensures everything stays in place while I'm on the go. It’s such a chic way to stay organised, and it looks so sophisticated when I pull it out during a meeting. If you want an elegant way to protect your eyewear, this is a must-have!

27 lutego 2026
Opinia niezależna
Logo LRM Goods

Odpowiedź od LRM Goods

Thanks Simone for your support to LRM - we are pleased you are happy with your new items!

Oceniono na 5 z 5

Love their bags

Love their bags. This is my 3rd purchase from LRM and most definitely will not be the last. Fabulous quality, styles and I love the personalisation.
Will 100% buy from them again and recommend to anyone

19 stycznia 2026
Opinia niezależna
Logo LRM Goods

Odpowiedź od LRM Goods

Thank you :)

Oceniono na 5 z 5

Burgundy Pollly top handle bag

I bought the Pollly top handle bag. It is a beautiful quality bag that came in a lovely presentation box. I also had the glasses case and the gold chain included. I also love that you can personalise with your initials. It was my favourite Christmas present to my self! My go to bag!

25 grudnia 2025
Opinia niezależna
Oceniono na 5 z 5

Great quality leather bags from LRM

Great quality leather bags from LRM. They look much more expensive than they are and are really good value for money. This is my fourth bag from them and I also have one of their wallets, and every item has been excellent quality. Always stylish, well made and practical. I’d definitely recommend them. ⭐⭐⭐⭐⭐

1 marca 2026
Opinia niezależna
Oceniono na 5 z 5

Fantastic Company.

I love shopping with this company because of the quality of their goods. The advertisement of their goods is always true to the colour on delivery. Their delivery is always prompt. In the past when I made a mistake with an order it was quickly corrected. They would ring you if they missed your call. That's what I call excellent customer service.

22 grudnia 2025
Opinia niezależna
Logo LRM Goods

Odpowiedź od LRM Goods

Thanks for sharing this :)

Oceniono na 5 z 5

I ordered the Lucinda bag

I ordered the Lucinda bag, it is gorgeous & I receive so many comments when I wear it. The bag is a soft structure so you can fit so much in. I got mine personalised which is a lovely touch. The bag can be worn on the shoulder, crossbody or you can hold the bag by the smaller handle. My bag is the khaki shade which is a beautiful colour. It will last years as its genuine leather. I live in Dublin so the only downside was I had to pay customs, but I love it.

7 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

Very impressed with the product quality, value & service

I was really impressed with LRM - it was easy to place the order and personalise the item. It arrived so quickly, beautifully wrapped in tissue and packaged in a way that I would expect for a product twice the price.

I love that the bag doesn't look the same as every other bag on the high street, is quality real leather and an understated classic.

18 listopada 2025
Opinia niezależna
Oceniono na 5 z 5

LRM have officially pulled me into my…

LRM have officially pulled me into my bridal era with my latest purchase — the Mini Poly Bag in cream — and I have to say it is absolutely beautiful. It has exceeded my expectations in every way.

The design is stunning, the leather feels so luxurious, and the engraved initials have been done perfectly. Even the small details like the clasps and the feet add to the overall elegance of the bag. I was also pleasantly surprised that it even fits my iPhone 15 Pro Max.

This is now the third bag I’ve purchased from LRM, and I will continue to support and buy from this brand. Their values and the level of help and service they provide have been second to none, which I truly appreciate.

Thank you so much, girls.
All the best,
Hayley.

6 marca 2026
Opinia niezależna
Oceniono na 5 z 5

A fabulous stylish bag

Such easy ordering and fab delivery . My bag is beautiful good value for money gorgeous deep burgundy colour very rich looking . So many compliments!

6 grudnia 2025
Opinia niezależna
Oceniono na 5 z 5

Obsessed 😍

I’ve picked up a few LRM bags over the years and I swear they’re compliment magnets. I’ve got one for everyday, one for work, one for going out… it’s becoming a thing.
And now I’m fully obsessed with their keyrings and glasses cases — perfect little gifts and ridiculously cute.
Great quality, great style, great prices, and customer service that actually feels human. Love this brand ❤️👜🛍️👛❤️

6 marca 2026
Opinia niezależna
Oceniono na 4 z 5

Great Work Bag

Work Bag ,
Good quality bag I used it on a daily basis . Large enough for laptop etc . Only disappointment was side pocket designed for water bottle had no bottom on it so once it stretch after a few uses it no longer held the bottle . Luckily bag was big enough to take bottle

1 lipca 2025
Opinia niezależna

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