Customer service doesn’t exist unless you’re some sort of influencer!!! Been chasing my order for over a week now and got nothing back. Need the items for a holiday, asked when to expect shipping,... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
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Zobacz, co mówią recenzenci
Hi guys Received my Tan croc Lucinda yesterday AT LAST! (there was a delay in delivery at DPD’s end or else it’d have been with me on Wednesday itself, but anyway) It is GORGEOUS and I immediatel... Zobacz więcej
Fabulous products, bags for every occasion. So pleased with my purchase, only wish I could afford one in each colour. Price very reasonable, quality exceptional, delivery excellent and communicatio... Zobacz więcej
The personal touch that the owners extend to you when you e-mail them with a query. Love the updates on Instagram and look forward to their new arrivals. Have many different bags, in different colo... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Personalised leather bags and accessories
Dane kontaktowe
Unit 16 Smithbrook Kilns, GU6 8JJ, Cranleigh, Zjednoczone Królestwo
- 01483672014
- hello@lrmgoods.co.uk
- lrmgoods.co.uk
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 47% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Beware - read all reviews before purchase
Wish I’d spent more time reading reviews. The bag I received was faulty - stitching loose, handle coming off, poor quality. I returned and the refund is now overdue (despite LRM confirming that they’d received the bag over two weeks ago and email confirmation of the refund timings from Olivia at LRM - I was told 5-14 days). Really disappointing service. Feel like I’ve had to push every step of the way for return label, chasing refund etc. not good enough.

Odpowiedź od LRM Goods
Absolute joke of a company
Absolute joke of a company. I have ordered several items and never had a problem till now. Ordered the Rosie bag in tan with personalised initials. The quality is absolutely shocking. Was advised to send pictures of the bag, which I did. Was advised they could either issue a partial refund of £10 or get a replacement. However I wouldn’t get the replacement until the original bag has been received. So packed the bag up and sent it back to then have to chase them to ask when it would be issued. The replacement bag has arrived and again same problem. So emailed again to say not happy. I have this bag in olive green with same leather grain so could compare. Took a further 2 emails to get a response to say nothing can be done. It’s passed there quality check so won’t do anything. Thing is they have just sent the same bag back. Customer service is absolutely appalling. Bet Vicky Pattinson didn’t have this problem

Odpowiedź od LRM Goods
Really disappointed with this bag
Really disappointed with this bag, always been a huge fan of LRM and own several bags but the hardware on the polly bag after only a couple of uses has just turned from gold to silver, went through the hassle of packing and sending back for them to replace one bit leave all the other damage parts and send back to me. Learnt my lesson and will not order again.

Odpowiedź od LRM Goods
Awful service. No refunds
Can’t comment on the quality/immediate return. However customer service is atrocious. More than 2 weeks since i returned item, no refund whatsoever and no response to emails asking for such. I have raised a charge back w my credit card. I wouldn’t recommend this merchant

Odpowiedź od LRM Goods
The returns process for this company is…
The returns process for this company is awful. I had to send three emails just to be given the address to send back a faulty bag - this took a week. No returns label was provided and I had to send the bag back at my own cost. I am now chasing again as the bag has been received but no refund processed. The shop policies are not in line with the Consumer Rights Act and I would not recommend using this company.

Odpowiedź od LRM Goods
Amazing Handbags, amazing quality
I’ve ordered 6-7 handbags & accessories over the last few years, recently 2 Eliza Handbags, one for myself and one for a gift. They are incredible! I absolutely love all the products. Excellent quality, great value for money and so sleek and stylish. I always get complimented on my bag when I’m wearing it and I always rave to my friends about LRM. I love everything about the bags & what LRM stands for. The company itself has a fab instagram, helpful information and fast delivery! I love the personalisation and just the personal touches. I’d highly recommend to everyone. I’ve had my handbags many years and the quality and shape stay with them. Such amazing products! I have a variety of colours, bag styles and love they have women’s names for each one. The bags are versatile, could not shout about them more!! :) LOVE

Odpowiedź od LRM Goods
The goods are fairly priced and…
The goods are fairly priced and beautifully made. I had to swop one bag for another and that all went off seamlessly. Many thanks

Odpowiedź od LRM Goods
The Ultimate Chic Accessory: Beautifully Made Suede Glasses Case
I am absolutely thrilled with this LRM suede glasses case! Just like my other pieces from them, it is beautifully made with such high-quality materials. This case is perfect for work and daily life because it’s slim enough to slip into any bag without taking up too much room, yet it’s sturdy enough to keep my glasses protected. I love that the secure popper closure ensures everything stays in place while I'm on the go. It’s such a chic way to stay organised, and it looks so sophisticated when I pull it out during a meeting. If you want an elegant way to protect your eyewear, this is a must-have!

Odpowiedź od LRM Goods
Love their bags
Love their bags. This is my 3rd purchase from LRM and most definitely will not be the last. Fabulous quality, styles and I love the personalisation.
Will 100% buy from them again and recommend to anyone

Odpowiedź od LRM Goods
Burgundy Pollly top handle bag
I bought the Pollly top handle bag. It is a beautiful quality bag that came in a lovely presentation box. I also had the glasses case and the gold chain included. I also love that you can personalise with your initials. It was my favourite Christmas present to my self! My go to bag!
Great quality leather bags from LRM
Great quality leather bags from LRM. They look much more expensive than they are and are really good value for money. This is my fourth bag from them and I also have one of their wallets, and every item has been excellent quality. Always stylish, well made and practical. I’d definitely recommend them. ⭐⭐⭐⭐⭐
Fantastic Company.
I love shopping with this company because of the quality of their goods. The advertisement of their goods is always true to the colour on delivery. Their delivery is always prompt. In the past when I made a mistake with an order it was quickly corrected. They would ring you if they missed your call. That's what I call excellent customer service.

Odpowiedź od LRM Goods
I ordered the Lucinda bag
I ordered the Lucinda bag, it is gorgeous & I receive so many comments when I wear it. The bag is a soft structure so you can fit so much in. I got mine personalised which is a lovely touch. The bag can be worn on the shoulder, crossbody or you can hold the bag by the smaller handle. My bag is the khaki shade which is a beautiful colour. It will last years as its genuine leather. I live in Dublin so the only downside was I had to pay customs, but I love it.
Very impressed with the product quality, value & service
I was really impressed with LRM - it was easy to place the order and personalise the item. It arrived so quickly, beautifully wrapped in tissue and packaged in a way that I would expect for a product twice the price.
I love that the bag doesn't look the same as every other bag on the high street, is quality real leather and an understated classic.
LRM have officially pulled me into my…
LRM have officially pulled me into my bridal era with my latest purchase — the Mini Poly Bag in cream — and I have to say it is absolutely beautiful. It has exceeded my expectations in every way.
The design is stunning, the leather feels so luxurious, and the engraved initials have been done perfectly. Even the small details like the clasps and the feet add to the overall elegance of the bag. I was also pleasantly surprised that it even fits my iPhone 15 Pro Max.
This is now the third bag I’ve purchased from LRM, and I will continue to support and buy from this brand. Their values and the level of help and service they provide have been second to none, which I truly appreciate.
Thank you so much, girls.
All the best,
Hayley.
I have purchased 5 bags from LRM
I have purchased 5 bags from LRM. Rachel and the staff are very efficient, friendly and always get back to me straight away. The quality and packaging is brilliant.
Great quality product
Great quality product, quick delivery and great price.
A fabulous stylish bag
Such easy ordering and fab delivery . My bag is beautiful good value for money gorgeous deep burgundy colour very rich looking . So many compliments!
Obsessed 😍
I’ve picked up a few LRM bags over the years and I swear they’re compliment magnets. I’ve got one for everyday, one for work, one for going out… it’s becoming a thing.
And now I’m fully obsessed with their keyrings and glasses cases — perfect little gifts and ridiculously cute.
Great quality, great style, great prices, and customer service that actually feels human. Love this brand ❤️👜🛍️👛❤️
Great Work Bag
Work Bag ,
Good quality bag I used it on a daily basis . Large enough for laptop etc . Only disappointment was side pocket designed for water bottle had no bottom on it so once it stretch after a few uses it no longer held the bottle . Luckily bag was big enough to take bottle
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