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Lordgun Recenzje 

64
•
Wynik TrustScore: 4 na 5

4,2

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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Extremely disappointed with Lordgun. The saddle i ordered had an estimated shipping time of 12 days. It took over 50 days to arrive. I tried to cancel the order through customer service but they delay... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I ordered the Troy Lee Designs Rockfight CE Chest body protection for my son. Was a bit nervous about ordering from overseas but everything went smoothly and the product was exactly as described. Coul... Zobacz więcej

Oceniono na 5 z 5

Was surprised to find that the part I ordered was coming from Italy, however the process was smooth and my order arrived promptly. I will definitely consider buying from Lordgun in the future.

Oceniono na 5 z 5

Ordered an Ultegra Di2 Group set. Amazing price and even more amazing delivery time. Just under a week for delivery from UK to Australia. Upon arrival, all items were correct and as they shou... Zobacz więcej

Dane kontaktowe

4,2

Dobra

Wynik TrustScore: 4 na 5

64 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,2

Wszystkie recenzje

(64)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 32

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej
Oceniono na 1 z 5

Product never received

Product never received – seller refused to cooperate with carrier, no refund

I ordered a pair of DMT cycling shoes from Lordgun (approx. $392 CAD). At the time of purchase, the shoes were advertised at a 40% discount, bringing the effective price to under $300 CAD on the Canadian version of the website.

I was traveling in Western Canada when the order was shipped (not when it was placed). Lordgun only shipped the item about two weeks after the purchase. During that time, UPS attempted delivery at my home.

At delivery, UPS requested $192 CAD in customs and duties. This amount was clearly inconsistent with the discounted purchase price and appears to be based on an incorrect declared value (full retail instead of the actual price paid). Because of this, my partner reasonably refused the package.

When I returned, I immediately contacted UPS. They informed me that the package had been marked as “abandoned” and that only the sender (Lordgun) could contact them to recover or return the parcel.

I provided all the details and tracking information to Lordgun. Initially, they confirmed they would refund me once the package was returned. However, they never took the necessary steps to contact UPS and initiate the return.

As a result:

* I never received the product
* The package was never returned because the sender did not act
* No refund has been issued

I escalated the issue with Rogers Bank (Mastercard), but the dispute was denied because UPS provided proof of shipment and attempted delivery—despite the fact that I never actually received the item.

This situation was entirely outside my control and could have been easily resolved if Lordgun had simply contacted the carrier, as required.

Additional concerns:

* Prices displayed in CAD, but charged in USD
* Incorrect customs declaration
* Lack of cooperation to resolve a straightforward issue

I am a long-time cycling customer. I purchase equipment regularly and my four children are involved in competitive cycling across multiple clubs. I am connected to a large cycling community and will be sharing this experience widely.

I strongly advise others not to order from Lordgun based on this experience.

I am also pursuing this matter with consumer protection authorities.

I am still requesting a full refund for a product I never received.

23 marca 2026
Opinia niezależna
Logo Lordgun

Odpowiedź od Lordgun

Dear customer,

thank you for your feedback.

We are sorry to hear that you were dissatisfied with your experience.

To clarify, all orders shipped outside the European Union may be subject to import duties, taxes, and customs fees determined by local customs authorities and collected by the courier before delivery. This information is clearly indicated during the checkout process. As the seller, we have no control over customs assessments, procedures, or the amount charged by customs authorities.

According to the information provided by the courier, the shipment was presented for delivery and customs clearance. When the required import charges were not paid within the courier's deadline and the parcel was refused, the shipment was subsequently classified by the courier as abandoned. In such cases, the courier determines whether a parcel is returned to the sender or abandoned, and a return is not always available.

Regarding the declared value, commercial invoices are generated based on the order information and applicable customs requirements. We are not involved in the calculation of duties or taxes imposed by customs authorities.

We understand your frustration with the outcome and regret that the parcel was not received. However, because the shipment was classified as abandoned by the carrier and was not returned to us, we are unable to issue a refund for merchandise that was neither received back nor made available for recovery by the courier.

Kind Regards
Lordgun Team

Oceniono na 1 z 5

Package not received.

You send me an email to write a review. Impossible for me to do at the moment. I still haven’t received my package. It’s over a month now.

10 marca 2026
Opinia niezależna
Logo Lordgun

Odpowiedź od Lordgun

Dear customer,

thank you for your feedback.

We are sorry to hear that you haven’t yet received your package.

If there is an issue with the shipment, we kindly ask you to contact our customer service team via email so we can assist you further. Once we receive your request, we will open an investigation with the courier to determine the current status of your delivery and identify any potential issues.

If you have already opened a case directly with the courier, we will need to wait for their feedback before we can provide you with an update or advise on the next steps.

We appreciate your patience and remain at your disposal should you need any further assistance.

Kind Regards
Lordgun Team

Oceniono na 5 z 5

Great experience

I was able to locate a hard to find crank set, and it was on special; my online experience was seamless, and it arrived promptly.

28 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

Legends

Legends, they sent the bike chainring in record time to Australia for my competition.

Thanks, guys.
Cheers.

27 grudnia 2025
Opinia niezależna
Oceniono na 5 z 5

Have ordered twice from Lord Gun - will use again

Have ordered twice from Lord Gun - and will always try to support local (Australian) company - but low or no stock here and available from Lord Gun - no hesitation to use again. Genuine products and website that tells you what is in stock, fast post and delivery to Australia with excellent communication on order processing.

20 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

Service was great

Service was great. I purchased a Prologo carbon rail saddle and it arrived to my address in Melbourne Australia, really quickly with excellent tracking. All up a really good service that exceeded my expectations.

3 grudnia 2025
Opinia niezależna
Oceniono na 4 z 5

First time order from Lordgun

Ordered from Lordgun (Italy) I live in Australia and received order about 5 days later. Great service. Pricing from company is also good. The only irritating thing is the checkout system. I had to enter my details twice as this is they way it's designed. Definitely buy from Lordgun again.

20 listopada 2025
Opinia niezależna
Oceniono na 1 z 5

Worst company ever, scam

Worst company ever, it’s a scam, you will lose your money.

1 sierpnia 2025
Opinia niezależna
Logo Lordgun

Odpowiedź od Lordgun

Dear customer,
thank you for placing feedback.
Please be advised that if the parcel was marked as delivered and is now missing, you are required to contact your local police department to report the incident.
The courier has correctly delivered the parcel and therefore we cannot file an issue with them.
You have also stated in the email you wrote us that from the CCTV footage at your address you can clearly see that the driver has dropped the parcel, but that later an individual took it away with him.
If it is possible for you to download such footage, we recommend you to show it to the police when you contact them to file a complaint.
Kind Regards
Lordgun Team

Oceniono na 1 z 5

Wouldn’t use this company again

Wouldn’t use this company again. Ordered cycling shoes that didn’t fit and were given no option to exchange for a bigger size. Paid over $60 in postage and then got charged multiple fees to returns shoes. Ended up loosing close to $200

10 grudnia 2024
Opinia niezależna
Logo Lordgun

Odpowiedź od Lordgun

Dear customer,
thank you for contacting us and sending us feedback.
Unused products can be returned within 30 days from delivery. Unfortunately we don't have an exchange option, only a refund is possible (voucher for EU countries). Shipping fees for returns are at the client's expense.
In case the customs charge fees on the parcel, these are at the customer's expense as well. Custom charges are later deducted from the refund amount.
https://www.lordgun.com/help/returns-and-refunds-outside-european-union
Kind Regards
Lordgun Team

Oceniono na 1 z 5

Sham seller. deceptive

All their products are well priced to hit google results, but the company scams buyers by MASSIVELY inflating shipping fees.

This is likely against the law and should be reported.

2 grudnia 2024
Opinia niezależna
Logo Lordgun

Odpowiedź od Lordgun

Dear customer,
thank you for contacting us and sending us feedback.
We are a company based in Italy and all shipments are sent from here.
Unfortunately, we currently do not have any cheaper offers from the courier company to ship parcels to Australia. We would like to point out that delivery prices are decided by the courier and not by Lordgun.
The courier prices you see in the shopping cart are the best offers we can provide at the moment.
Kind regards
Lordgun Team

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