Lordgun Recenzje 

64
•
Wynik TrustScore: 4 na 5

4,2

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Extremely disappointed with Lordgun. The saddle i ordered had an estimated shipping time of 12 days. It took over 50 days to arrive. I tried to cancel the order through customer service but they delay... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I ordered the Troy Lee Designs Rockfight CE Chest body protection for my son. Was a bit nervous about ordering from overseas but everything went smoothly and the product was exactly as described. Coul... Zobacz więcej

Oceniono na 5 z 5

Was surprised to find that the part I ordered was coming from Italy, however the process was smooth and my order arrived promptly. I will definitely consider buying from Lordgun in the future.

Oceniono na 5 z 5

Ordered an Ultegra Di2 Group set. Amazing price and even more amazing delivery time. Just under a week for delivery from UK to Australia. Upon arrival, all items were correct and as they shou... Zobacz więcej


Dane kontaktowe

4,2

Dobra

Wynik TrustScore: 4 na 5

64 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,2

Wszystkie recenzje

(64)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 32

Napisz recenzję
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Oceniono na 1 z 5

Extremely disappointed with Lordgun

Extremely disappointed with Lordgun. The saddle i ordered had an estimated shipping time of 12 days. It took over 50 days to arrive. I tried to cancel the order through customer service but they delayed replying to my emails and ultimately refused the cancellation and sent the saddle anyway. As i had a bike race overseas i had to order the same Fizik saddle from BikeInn instead - BikeInn sent the saddle within 12 days. Now i am trying to return the unwanted saddle to Lordgun which is going to cost me the shipping costs.

1 sierpnia 2026
Opinia niezależna
Logo Lordgun

Odpowiedź od Lordgun

Dear customer,

thank you for your feedback.

We are very sorry for the significant delay with your order and for the inconvenience this situation has caused you.

Your saddle was an “On Request” item, meaning that it first had to arrive from our supplier before we could ship it to you. Unfortunately, there were several unexpected delays in the supplier’s delivery, which resulted in the much longer waiting time.

We also understand your frustration regarding your cancellation request. By the time your email was reviewed, the saddle had already arrived at our warehouse and the order had been processed for shipment, so we were unfortunately no longer able to cancel it.

We completely understand that, due to your upcoming overseas race, you needed the saddle sooner and had to purchase the same model elsewhere. We sincerely apologize that we were unable to meet your expectations in this case.

Please accept our sincere apologies for the inconvenience and for the frustration caused by the delay. We appreciate you bringing this matter to our attention and will take your feedback into consideration to improve our service.

Kind Regards
Lordgun Team

Oceniono na 5 z 5

I ordered the Troy Lee Designs…

I ordered the Troy Lee Designs Rockfight CE Chest body protection for my son. Was a bit nervous about ordering from overseas but everything went smoothly and the product was exactly as described. Couldn't be happier:)

15 lipca 2026
Opinia niezależna
Oceniono na 5 z 5

They had the part I wanted!!

Was surprised to find that the part I ordered was coming from Italy, however the process was smooth and my order arrived promptly.
I will definitely consider buying from Lordgun in the future.

15 lipca 2026
Opinia niezależna
Oceniono na 5 z 5

World class service.

Ordering was simple and easy, the prompt service and dispatch of goods was absolutely outstanding, my order arrived very quickly was complete and well packaged. Amazing service and quicker than any delivery I’ve had here in Australia. ⭐️⭐️⭐️⭐️⭐️

3 lipca 2026
Opinia niezależna
Oceniono na 5 z 5

Bib knicks

Everything from placing the order to delivery and quality of the bib knicks was top class. The delivery from Italy to Queensland, Australia was quicker than the postage service within Australia. Would highly recommend.

8 czerwca 2026
Opinia niezależna
Oceniono na 5 z 5

Awesome service and the delivery and…

Awesome service and the delivery and tracking was amazing all the way from Italy to Geelong in a few days, sometimes it takes that long to get something from the other side of
melbourne with Aus Post
The 5 Ten shoes are so good and worth the money
thanks
Jeff

25 czerwca 2026
Opinia niezależna
Oceniono na 5 z 5

Prompt and quick shipping from Italy to Australia.

I live in Queensland Australia and l have made 2 separate purchases from Lordgun in approximately the past 6 months and both times the products were well packaged and promptly sent using USPS, (my chosen shipping option), the time frame for the parcels to get from Italy to Australia was very quick l thought, l can't remember exactly how long but it would have been within a two week period for sure, impressed. Also all the products l purchased were genuine items and didn't look like factory seconds or knock offs, so Lordguns prices are very competitive. Initially l was hesitant to purchase from Lordgun for the first time because l wasn't really familiar with them, but l am now very confident to buy from them as both of my transactions with them have been very smooth.

15 maja 2026
Opinia niezależna
Oceniono na 5 z 5

Great Service

I was unsure about using a European supplier from Australia but in the end they were the only place for the product I was after. Would definitely use Lordgun again. Postage service was very rapid and well tracked. Pricing good. Great experience.

6 maja 2026
Opinia niezależna
Oceniono na 4 z 5

Postage delays

Postage delays did not instil confidence in my first purchase. Received now.

4 czerwca 2026
Opinia niezależna
Logo Lordgun

Odpowiedź od Lordgun

Dear customer,

thank you for your feedback.

We are sorry to hear about the delay and understand your frustration.

Please note that once an order leaves our warehouse, the delivery process is managed by the courier. As your shipment is destined for Australia and originates from Italy, delays can occasionally occur due to customs clearance procedures, which are outside both our and the courier's direct control.

If the tracking indicates that the parcel is being held at a local warehouse, we recommend contacting UPS directly to verify whether there are any issues with the delivery address or any customs-related requirements that may be preventing the shipment from moving forward.

Should the issue remain unresolved after contacting the courier, please get in touch with us and we will be happy to open an investigation with UPS on your behalf to help determine the cause of the delay.

Kind Regards
Lordgun Team

Oceniono na 3 z 5

A very disappointing first-up ordering…

A very disappointing first-up ordering experience. I purchased an item and waited over a week, only to get a notification to say the order had been cancelled because the supplier said the item was unavailable. I am annoyed by this, but understand that these things happen from time to time. What really irritates me though is that I was offered no option to wait for the item to be restocked and just had the order cancelled. I got my money back and can see that others have had much worse experiences, but it is pretty poor.

Lordgun seems to work on a model whereby they offer competitive prices by cutting down on their operational requirements, with lackadaisical systems that work OK 90% of the time and let the customer down the other 10%.

EDIT: I eventually got an apologetic email from Lordgun, who explained that they had no option but to cancel because they were provided with no restocking information. I followed up with an order for a similar item and the transaction went smoothly: reinforcing my impression that when it works it works well, but there is a reasonably good chance that it won’t (and that’s their business model).

29 maja 2026
Opinia niezależna
Oceniono na 2 z 5

Dishonestly advertised goods as available and in stock

Product was advertised as available, and delivery would be in a few days. That wasn’t the case. After I paid for it they advised they were sourcing it, which took a couple of weeks. Delivery then took a couple of weeks more. So instead of delivery in 4 days it was delivery in 34 days!

Okay pricing, but dishonest marketing.

14 kwietnia 2026
Opinia niezależna
Logo Lordgun

Odpowiedź od Lordgun

Dear customer,

Thank you for your feedback.

We’re sorry that your order took longer to arrive than originally expected. This item was not held in our warehouse and needed to be sourced from our supplier after the order was placed. Unfortunately, we experienced an unexpected delay from the supplier, which extended the time required before the order could be dispatched.

Once the item was dispatched, it was shipped using the courier service selected at checkout and was delivered within 4 working days. Please note that weekends are not counted as working days when calculating transit times.

We understand your frustration regarding the overall lead time and regret that the supplier delay affected your experience.

Kind Regards
Lordgun Team

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