The Loot Company Recenzje 1376

Ordered a 12 month subscription to the wizarding world crate back in March 2021, paid over £200 i have received 2 boxes out of 6 i paid for... kept getting fobbed off and now not replying to any of my emails, I'm in the UK so expected a delay... but not an 9 month one!!! AVOID SCAMMERS AND THIEVES

I know the other reviewers are really angry about the delays in posting the crates out.

But the company nearly went under a couple of years back and they’ve struggled ever since.

I’ve always received my crates eventually and they have lovely official license items on it. However I have stopped my subscription now as the long wait it’s just too much now. I would recommend maybe if you live in the US as I think that’s where they’re located.

But overseas it’s a struggle anyway a long long time.

Paid and not received anything in 6 months spoke to customer service keep telling me to wait...

Ordered the Junji Ito crates. Ordered the first one in August. I’ve now paid for three of these crates and haven’t received anything except excuse after excuse. Constantly saying they’ll ship by the end of x month which they’ve been saying since October and nothing. Horrific service.

Not received orders in nearly a year.

Shipping keeps getting blamed, support doesn't answer follow up questions.
Asking for a refund.

Been waiting almost half a year for my 2 crates I ordered to arrive and my order is still saying unfulfilled. I've tried writing an email but apparently the recipient's mailbox is full.

Would definitely not recommend buying from!

This company is a scam, they steal your money and dont send any crates! NOT a legit company - Avoid like the plague!

Edit - after sending several angry messages and emails I managed to get a full refund of almost £130 they took from me without bothering to send the crates so DO NOT give up if they owe you! Would never do business with these grifters again they should be shut down and investigated for fraud asap.

2nd edit- I managed to get my refund by threatening to send several emails a day until I got what I wanted, and by threatening legal action when I did not get my money back by the date they promised. Hope this helps others to get your money back, don't give up and let these vile scammers win!

I have multiple premium crate add ons which are now coming up to a year old late and every time i questioned their support about it I was always told it was due to driver shortage and should be arriving soon but never did.

I have now asked for a refund which i hope happens without over 10 emails in a year and a lot of obvious delaying tactics.

The only thing that is on-time is the monthly subscription charge. Those never miss. If you are hoping for something in return for the money, you will be disappointed.

Excellent quality apparel, bust customer service is god awful, they do not update you if there is a delay, they simply do not care. Ordered in November and still being given the run around in March, I've told them I am unhappy with the customer service and they just tell me I can cancel.

Une bande de voleurs qui, en plus de mettre 3 mois avant expédition, surrestime la valeur du colis. Ce qui a entraîné dans mon cas une taxe de 75e pour un colis à 20e. Refus du colis de ma part et retour à l'envoyeur, ils ne veulent pas me rembourser même avec preuve à l'appui

Wondered where my order was, so checked on order history. Still not dispatched, so clicked the contact us link, and sent off an email. Had an 'Undeliverable' auto reply stating that recipient mail box is full! Really doesn't fill me with any confidence that my order is going to be fulfilled. Guess their inbox is full of messages from people wondering the exact same thing

Order two crates Sep and Nov 21, haven’t received anything so far emailed loot crate asking about the crates they keep getting pushed back and I was finally told at the end of Feb 22. Now I’m there’s an update to the shipping March - April. Horrible service can’t get a hold of customer service.

Used to be good. Now a haven for unsent items and FRAUD. DO NOT BUY FROM THEM.

Very fast to take the money out your account but they're not gonna send you anything. I've been waiting 6 months with nothing to show for it, asking for a refund has got me nowhere. Do not trust!

Terrible! I ordered my elder scrolls crate on the 11th of October, an then was told I’d receive it late November. Then every single month they pushed it back, to late December, early January, early February, late February and it is the last day of February and I’ve still not received the crate I spent nearly £50 on, it’s honestly ridiculous. They also charged me for a second crate in January, despite not even sending the first one! Why would I want to be subscribed to a crate if I never receive them in the first place. So upset.

This company is borderline a scam by this point. I ordered the Junji Ito crate series back in June 2021, was told each month that the shipping date for the first crate was pushed back another month. It's now February 2022 and I was told the FIRST crate in the series I ordered (which was meant to come in October) is now scheduled for "early February" (it's now the 23rd...). I have been charged for 2 more crates in the past few months, meaning I've paid over £100 and I've got nothing to show for it! Unless you fancy waiting months on end for crates and being charged when you haven't even received the first crate in a series, I wouldn't bother ordering. They claim their production has been pushed back because of Covid-19 however a delay this long while still advertising and bringing out new boxes is just ridiculous. Concentrate on shipping delayed boxes first!

I finally received my Fallout crate in February from July 2021, they included old stock from December 2020... They IGNORED emails, REMOVED Instagram comments and when I got PayPal involved for 2 refunds, they couldn’t even be bothered to reply to them either!! They claim crates have a “$65” value but included a document in my box showing each item to be worth around $2.87, totalling at nearly $20 worth of items in my box. Total scam of a company, if you bought via PayPal, GET THEM INVOLVED! You have 180 days of buyers protection, I sadly missed out on a refund from July’s crate but received my other two claims. The crates are no longer worth it, just get a refund, you’re really not missing out, they’re cheaply made and charge you double for them.

Very poor service. Ordered a crate for a January birthday as they clearly advertised all crates bought in December would be posted at the end of the month. I didn't see the crate in time for the birthday mid January. At the end of Jan I was told it would be posted mid Feb. Mid Feb I was told it would be posted some time in March. This was for an order I paid for at the beginning of December the previous year. They are selling things they don't have and hoping they can get hold of them before they post them. Complete rip off. Save your money. Save your time. Save your stress. Don't buy from Lootcrate.

Wish I had read reviews before purchasing. Ordered a three month subscription in August. I have received one box which arrived three months late. They then informed me that due to a website update my renewal date had been brought forward and I was going to be charged for another subscription when they have not yet fulfilled the first order. Customer service was very unhelpful and stated that one box would ship in January and the other mid-February. Neither box has shipped and I have since been informed that the shipping date for the latter has been postponed once again. I understand that there are shipping delays however the boxes have not been shipped and I was provided no explanation for the delays. This service is absolutely appalling especially considering the cost. Don't be fooled by the celebrity endorsements and ads.