The Loot Company Recenzje 1376

Returning customer for some 9 years and ordered a crate in June 2022 and have still received nothing or refund despite me trying to get a response. To add insult to injury they have now in August taken an additional £60 for crate or crates I have not ordered and fail to contact me to issue a refund. So incredibly frustrating as this is now theft and only action I can take is chase these funds via my credit card provider. Hate to say it but a good company gone BAD in a big way and everyone should avoid

Atrocious.

Signed up for a quarterly subscription in May 2021 for one year, so expecting 4 bundles to arrive.

Only ever received 1 of the 4.

The other three were delayed again and again and again. But still listed as being expected to be shipped to me at some point in the future.

Now my order shows as cancelled and unfulfilled, without a refund for the missed deliverables. Contacting support gets nothing but automated responses.

Avoid like the plague. You are better setting your money on fire.

I have been trying to find out where my Loot Crate Wizarding World box is? No one has given me an answer. I have cancelled my subscription because I’m not receiving boxes.

Genuinely don't deserve a 1 star I'd give them negatives if I could. Ordered a box months ago it missed its original release date fair enough things happen but now its looking to miss the 2nd and there is no word from the company. Not replying to emails or tweets DO NOT USE.

Man bezahlt für LootBoxen und bekommt nichts geliefert! Geld wird nicht erstattet.
Scam! Betrugsmasche!

I would give zero if it was possible. Take money amd don't deliver any goods at all. They think the email responses they give are acceptable but they lack anything towards decent service. Honestly worst decision I have ever made in using a company. They should be shut down its that bad. I'm shocked they sleep at night with this kind of theft

Do not buy anything from these morons. Take your money and never send you your loot. Started off decent but they got into debt now they just rip people off

3 orders were charged to credit card. Several months later: no delivery ever received. Fulfillment Status: Unfulfilled according to order history. No notification by e-mail, nothing.

Avoid. Silently cancelled my 9 month delayed box, and didn't issue refund. No communication. No reason given. Last email to them was ignored. Two prior to that reassured that the box was delayed but coming. Absolutely ridiculous.
How they are still a company is beyond me. I'm trying to get my money back but I don't know if it will be possible seeing all the other reviews here. Joke of a company.

I believed I had cancelled my subscription, but was charged again in March. Despite multiple requests for refund, my requests were ignored - then on 1st August they actually shipped goods (allegedly - nothing has been received).
I've had to place the issue with my bank to issue a chargeback - avoid this company whatever you do.

Terrible company, I've been a loyal customer for many years now and in the past couple of years, lootcrate have completely gone down hill.
I've had 4 orders, costing close to £200 with this company for over a year now and they constantly say they will be filing a refund, yet I never hear anything back.
Very disappointed and would recommend if people enjoy the crate ordering scheme, that the buy from someone else.

If you want to be left waiting for over a year to receive a product and not get a refund or any kind of organised customer service then use loot crate.

I promise you will not be satisfied with the service.

I was a member and did actually receive a few crates during my subscription. Some stuff was good, some was ok and the rest was budget stuff. Some stuff left me questioning what the hell am I paying for.

Very hit and miss items.

But that’s if you actually get your product.

I have now had to start looking at other ways to get my money back as the company are completely ignoring me now. Haven’t heard from them in almost a month despite regular emails from me to them.

Shocking. Scam company.

I’ve been able to get two refunds from PayPal but am still left being owed around £130 which I can’t claim for as it was too long ago.

If you are reading this and thinking of cancelling and getting a refund then do it asap before it’s too late!

If you are reading this and in disbelief if these reviews are real then please, it’s very real and losing money illegally is also very real.

Because I live in the UK it’s going to be hard for me to get a refund but I’m trying to do what I can from overseas.

Horrible company that couldn’t care less about their customers. If I could go there in person I would!

I would give a zero star one crate is whole year delayed and the others after that as well and you get the same blanket response when you contact someone rather than selling more crates they should ship the ones they should have already terrible company recommended NEVER using them.

As all the other reviews say - don't buy anything from here. Ordered a crate for a birthday present in January, no sign of it, no response to my requests for a refund (other than a standard copy and paste), I honestly can't believe this company is still taking money from people...take notice of all these reviews and stay well away!

Update: I have now received one of the two boxes I paid for. It only had three items in it and was of a significantly lower value than expected.

Very poor service, no crated shipped out in the last year but they happily still take your money

My experience was horrible with Loot Crate. I ordered my package on November 8th 2021 and I still did not receive my product and it’s now July 27th 2022. At this point, with the amount of time I’ve been waiting, I should really receive a refund and my package. I ordered this box a year ago and The messages that I receive from them are a bunch of what it seems to be copy and paste emails. What I mean by this is they keep sending the same exact email. They were sending emails letting me know that I’d receive my package by a certain date and then they just kept pushing the date later until now they won’t even send me a message at all. They also said they would expedite a refund and they never did this either.

Terrible customer service, never get an answer from them, and when I did it was just passed to the accounts team witch I never heard from again dont waste your money with them

Poor customer service, poorly run “company”. If you try signing up, do it with your credit card so they can chase them up for the money and sort it out with them. I ordered a crate and it missed the delivery window because of “COVID”, i had cancelled all active subscriptions but it still took money out, I don't know how, but it still showed i had an active subscription. Absolutely ridiculous of a company.

I still haven't received the crate I ordered in December 2021, it is now July 2022. I have sought updates and have had no response. I requested a refund and have had to chase several times. I am still waiting on a response. Never subscribe to anything from this company. You will not get it and you will have to chase to get your money back

Do not buy from this site! I ordered the Inuyasha crate in november of 2021, paid for it and waited... I asked after a few months when it was getting shipped, was told the first quarter of 2022. I keep waiting but hear nothing, so I logg on their site in June only to find out my order was cancelled and I was neither informed nor refunded. They won't respond to e-mails either.