The Loot Company Recenzje 1376

I subscribed to the “AVATAR: THE LAST AIRBENDER LIMITED EDITION CRATE SERIES” on December 15th 2021. The series was supposed to be a 3 month recurring subscription for a total of 4 crates. I paid in full for the first box “Water” on December 15th 2021. I waited patiently for many months with no updates being given as to the status of the crate I had subscribed to. I then logged on to check on the status of the subscription in late July only to find that my subscription had been surreptitiously cancelled as of June 1st 2022, with no reason for cancellation given. At no point did I request cancellation of the subscription nor was I notified of the cancellation!
Between my ordering of the box on December 15th 2021 and June 1st 2022 span the crate in question had been changed from a 3 month recurring subscription to a single one-time box, and then its shipping eligibility drastically reduced. The first change was made between March 15th and April 30th with no public announcement of the change or any email being sent out to those that had already purchased the subscription. As the price seemed to remain unchanged that is not a huge deal. However, between May 20th and June 1st it seems that further changes were made to the box and it was no longer made available to those outside of the US. It was at this time that my subscription was surreptitiously cancelled with no notification or justification given. Lootcrate has refused to respond to my 8 customer service requests sent over the past 164 days. Below I detail the timing of the customer service requests.
July 24th 2022: Upon learning of the surreptitious cancellation I immediately submitted a customer service request and received two automated responses, the first stating that my request has been received and the second (over a day later) informing me that; “Due to an increase in volume our reply time is taking longer than what you might have previously experienced. Don't worry, we have your ticket and will be getting back to you shortly.” I waited patiently for a response to my request received nothing.
July 30th 2022: After 5 days I responded to the original automated email stating my dissatisfaction with the poor customer service and did not receive any responses.
August 4th 2022: After another 5 days of waiting I had still not received any response. I followed up again with another reply to the automated email while also copying in the “support-at-lootcrate-dot-com” email address.
August 8th 2022: I sent another email addressed solely to “lootcrate support” and once again only received an automated response.
August 24th 2022: I sent another email to “lootcrate support” once again receiving no response.
September 16th 2022: After another 22 days I sent another follow up regarding this frustrating lack of response, again I receive an automated response telling me someone would be in contact as soon as possible.
October 21st 2022: After another 35 days I followed up again with my customer service request and still did not receive any reply to any of my support requests.
December 16th 2022: Another 56 days since my previous customer service request and still no response. I know for a fact that at least this email was read as I have a “read receipt”.

Absolutely abysmal company.
I ordered the Halloween special edition 'The crow' rings, back in 2021 which were meant to be shipped for Halloween of that year. Due to COVID, they were delayed multiple times and I was asked in march of 2022, if I wanted to cancel my order for a refund. To which I said yes. Was told it'd take 3-7 days to receive my refund.

It's now 2023, they won't respond to any email I send, they haven't refunded me but they still cancelled the order. They stopped responding to me after 6 months when they're last response was an out of the blue email saying they hadn't forgotten about me... Which they clearly have.

Awful company, awful customer service. Avoid like the plague.

How do I get into this class action lawsuit because I've been asking for a refund for weeks on a item I ordered in the summer its December 15th seriously im tired of waiting on something I could get elsewhere cheaper they are a massive rip off spent over 100 bucks on two boxes one came and it was such an underwhelming experience it was for my s.o. she was so let down by the box it was unbelievable. And now all of a sudden they have my box shipped out very well after I've been asking for a refund this is criminal behavior they feel like they just launder money stealing from people with absolute sub par garbage they send.

Mein Mann hat mir zum Geburtstag ein Box Abo geschenkt, es ist nie eine Box angekommen, der Support antwortet nicht. Aber das dreisteste ist, das sie versucht haben den Betrag für das 6 Monats Abo dreimal abzubuchen, das wären weit über 1000€ gewesen, absolute Frechheit!

Seit Januar warte ich auf meine Box, wir haben jetzt Mitte Dezember.
Immer wieder wurde ich vertröstet, dass es zu Verzögerungen im Versand kommt...Monat für Monat. Dann hieß es, die Box sei nicht mehr verfügbar, ich solle mir einen Ersatz suchen, da es zu spät für eine Erstattung sei. Auch diese Box hat es noch nicht mal in den Versand geschafft.
Mein Geld ist weg und ich fühle mich schlichtweg bestohlen.

Nie wieder! Ich rate jeden ab von LootCrate!

Complete and utter scam . Been promising a refund for 10 months for boxes not recived

Company used to be awesome. Since being bought out, they've just become scammers. Ordered a crate subscription, they never shipped and kept sending the same "delayed" email. I asked for a refund an they just kept saying "your crate is on the way!" A few months and several useless emails later, I just called my bank and hit them with a chargeback claim. It's the only way you'll get a refund.

If you want to spend money on nothing, order from Loot Crate

I ordered a box way back in Feb 22’ and never received it. After countless emails and requests for my money back, I received next to nothing back from their customer service and unsurprisingly - no box. Eventually got an email from PayPal issuing my refund today, in Nov 22’ - 9 months later, and not one further follow up email from the customer service team

Shocking how this ‘company’ is still operational - I don’t know anyone who has had a positive experience with them after asking around

Awful customer service .Instead of refund for ritney Spears dolls got sent a box of unwanted stuff such as towels etc .constant emails nothing
Last loo fright boxes were a complete sham and to be blunt a rip off company in decline avoid

To add to all the other terrible reviews - after months of waiting was sent out in an UNSEALED box. Given the number of different hands it must have gone through in the delivery process it had inevitably been opened and ransaked, with just two sh*itty items left when it arrived.

Ordered an item in June. Sent 5 emails asking where it is and that I want a refund. Nothing back.

You don't need to read my review to see what scammers these clowns are. They will take your money and lie for years about delays. When it's too late to get the bank involved, they ignore your requests for a refund. I hope everyone who works for this company ends up destitute.

Loot crate used to be good. Now it is a rip off. They have refused to refund my money, the have sent a few boxes that had pitifully few items of low quality in them. Do not be suckered in, think there is a class action law suit here since they refuse to refund the money after repeated requests.

Absolutely worst experience I have ever had with a company. I ordered two subscriptions with loot crate. The first being a britney spears merch box and the second being a britney spears doll collection. I ordered these way back in 2019. The Merch Boxes were sent as described however after receiving the Baby One More Time box and the Oops I Did It Again box I was extremely unhappy with the quality of the goods sent for the price.

Due to this I cancelled my subscription so I didn't receive any further boxes. This was fine and I just waited for the doll boxes to be sent out. After literal years of waiting I received an email saying the doll had been cancelled and instead they would be sending the Circus box in its place. This is NOT something I was interested in receiving and had I wanted this I would have just kept my merch box ongoing in the first place.

I emailed and requested for this to be cancelled. They said that I would be however a month or so later I received the Circus box and had no refund.

What a waste of my money and time. I never received the items I actually ordered and yet they still kept my money. How is this right ?

This company is a scam. They collect money for products they can’t deliver. Very disappointing. Their customer service is unhelpful and just delays actually doing anything. If you buy anything from them expect to just lose your money.

I cancelled a subscription with them last year as received nothing for around 6 months. Thought they were scammers at the time. I did get a refund but without contact or authorisation they have charged my card for this year for over £260. Totally unacceptable and getting automated responses back. Have had to escalate to credit card company too and the Better Business Bureau. The BBB have helped a lot in the last with US companies so report to them too. Avoid this company.

Waiting 2 years for my free black friday box, nothing. Much the same as everyone else's reviews, same old copypaste replies about being shipping out next month, the order has been created etc etc.
AVOID AVOID AVOID

To whoever is considering buying a subscription from these people,

Please don't.

Your money would be wasted. I ordered their Loot Anime Fury "Berserk" crate back in July 2021. The items should have been delivered September 2021.

What followed was a series of awful copy and paste responses from their customer services when I asked why the delays simply saying that the items would ship later that month. This would go on for months with no end in sight.

It's clear their business model just simply doesn't work. They cannot get the supply or create any quality for their boxes and when this happens they just don't send you anything.

They have zero transparency about what is going on behind the scenes. All they have is a shipping delays page. Here is where they will simply update all delayed crates to say they are shipping that month or the next. This is quite clearly just a lie or purposefully misinforms customers as they know they have less supply than could meet the demand of all the subscriptions they sold.

Fast forward to this month, I was making my regular plea with their customer services to finally deliver my items or just give me a refund if they aren't capable of doing so. They gave me the same old spiel about things shipping this month. I later found out they had cancelled my order the same day without telling me. They also had not authorised a refund to my account. I have tried to contact them now multiple times and they have not replied. Despite four attempts over three weeks, they have chosen to just ignore me.

Please think twice before considering giving this joke of a company any money. They are likely weeks away from bankruptcy (again) and will just take your money and leave you with nothing but empty promises.

Just like many of the other reviews, I've had the same issue. We subscribed in AMrch this year and have received nothing at all. They won't provide refunds and customer service is non-existent.
Very Bad Company.

For what started as a fantastic subscription box service this company since changing owners has gone down hill rapidly... The boxes used to contain pretty decent merchandise now if you are lucky enough to actually receive a box at all they are filled with the cheapest objects they could find... I would highly recommend keeping your money in your own bank account earning you interest... They are bullsh!tters who keep you hanging on with empty promises. AVOID AT ALL COSTS.