I’ve had a good experience with this company. Often I manage to get things not available locally. Only downside is that sometimes you don’t know if items will get cancelled later however on the plus s... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I didn’t get free shipping despite my order being over 200 dhs and I’ll be receiving it days after my purchase. Frankly disappointing.
Reakcja na opinię
Everything is good and prices are competitive but your delivery charges are way too high and it makes purchasing a little difficult with such high rates, you should work on this somehow. There are goo... Zobacz więcej
Reakcja na opinię
Totally fraud company.One lie after another.No respect to their costumers They think that they are idiots and suckers.To continue my review after almost 2 days I receive an obviously customised messa... Zobacz więcej
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Informacje dotyczące firmy
Dane kontaktowe
North Orange Street 1209, 19801, Wilmington, Zjednoczone Królestwo
- lookfantastic.ae
3,3
Średnia
4 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Amazing products and good discounts
1 kwietnia 2026
Odpowiedź od Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Odpowiedź od Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Odpowiedź od Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Bad delivery !!!!
I placed my order on 27th March. Today is 31st and still didnt receive my order. I did not know it takes that long. I could have purchased the items from another website with immediate delivery or faster delivery. In addition,i just realised that my order is divided into seperate packages!! It means i wont get all the items together!!!
27 marca 2026
Odpowiedź od Lookfantastic
Hi Lina,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the delivery of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Odpowiedź od Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Odpowiedź od Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Odpowiedź od Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
My order did not arrive in full
My order did not arrive in full. There is an eye cream missing from the order. Please contact me on the phone number 50101051
What is the matter? Why haven't I received my order yet? Will I pay customs fees again? If this is the case, I would like to refund the amount to my bank account.
20 marca 2026
Odpowiedź od Lookfantastic
Hi Kawthar,
Thank you for leaving your review.
I have tried to call you but you were unavailable.
I am sorry to hear that you have had an issue with the delivery of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Odpowiedź od Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
My purchase was quick and easy
My purchase was quick and easy, all the products I wanted were on the site
27 marca 2026
Odpowiedź od Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Odpowiedź od Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Professional and quality products 🫶🏽
1 lutego 2026
Odpowiedź od Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Ntokozo solved my issue in 10 minutes
Ntokozo solved my issue in 10 minutes, i received a perfume that was defect and in 15 minutes of letting them know and sending them the info they issued me a refund & apologised for any inconvenience!the best experience, thanks Ntokozo!!
24 marca 2026
Opinia niezależna
Odpowiedź od Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
A great selection including the Eid discount.
A great selection including the Eid discount.
22 marca 2026
Odpowiedź od Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
I use my welcome 15% discount code and…
I use my welcome 15% discount code and it did not come off of the price at all. I did not receive the discount.
22 marca 2026
Odpowiedź od Lookfantastic
Hello,
We're so sorry the welcome discount didn't work during checkout. We appreciate you bringing this to our attention, and we'll look into it.
A message has been sent to your account.
Kind regards,
Liam
Excellent quality of products plus…
Excellent quality of products plus super fast and efficient delivery. I recommend 100%
22 marca 2026
Odpowiedź od Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Odpowiedź od Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
I’m really disappointed
I’m really disappointed with my experience with lookfantastic.ae. I placed an order on 7th March and had no indication at checkout that there would be additional delivery charges on arrival. It was only after I queried this that I was told these were taxes, which should have been made clear from the outset. Although I agreed to pay to avoid further delays, the whole process was frustrating.
To make matters worse, when my order finally arrived, one item was missing. It’s now been at least five days since I received an email acknowledging that part of my order hadn’t been sent, and I’ve heard nothing since. I’m still waiting for an item I could easily have bought locally without all this hassle. While I was happy with the items that did arrive, the lack of transparency and poor communication have really let the experience down.
7 marca 2026
Opinia niezależna
Odpowiedź od Lookfantastic
Hello Ms. A,
I am sorry that you have faced this problem.
If you send a message to us through your account, we'd be happy to assist.
Kind regards,
Liam
Giving 2 stars just to say thank you…
Giving 2 stars just to say thank you that everything I received was original.
Now the bad part.
1. Before the delivery I received an email asking me to pay “taxes.” It looked very suspicious. Thankfully I saw it only after my parcel had already arrived. I have been living in the UAE for 4 years and this was the first time I received a message like that related to an order. It made me think that order information might be leaking somewhere.
2. The parcel was packed terribly. The box arrived opened and damaged, and several items inside were also opened. When I saw the condition of the package, I honestly thought the eye palette would be completely broken.
I understand that packages can be damaged during delivery, but proper packing would make a huge difference. Other retailers like Sephora and Gold Apple pack their orders very securely, and their parcels usually arrive in perfect condition.
28 lutego 2026
Odpowiedź od Lookfantastic
Hello Anna,
Thank you for your feedback. We appreciate you confirming the authenticity of your items.
We are concerned to hear about the issue that you have faced. A message has been sent to your account.
Kind regards,
Liam
I loved the website because I found all…
I loved the website because I found all the products I was looking for.
24 listopada 2025
Odpowiedź od Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.