I’ve had a good experience with this company. Often I manage to get things not available locally. Only downside is that sometimes you don’t know if items will get cancelled later however on the plus s... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I didn’t get free shipping despite my order being over 200 dhs and I’ll be receiving it days after my purchase. Frankly disappointing.
Reakcja na opinię
Everything is good and prices are competitive but your delivery charges are way too high and it makes purchasing a little difficult with such high rates, you should work on this somehow. There are goo... Zobacz więcej
Reakcja na opinię
Totally fraud company.One lie after another.No respect to their costumers They think that they are idiots and suckers.To continue my review after almost 2 days I receive an obviously customised messa... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Dane kontaktowe
North Orange Street 1209, 19801, Wilmington, Zjednoczone Królestwo
- lookfantastic.ae
3,3
Średnia
4 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I am still waiting for my shampoo you…
I am still waiting for my shampoo you only delivered one item can you please let me know what is the situation please
4 kwietnia 2026
Odpowiedź od Lookfantastic
Hello Khadija,
We regret that you only received one item. We will look into the status of your shampoo delivery and provide an update as soon as possible.
A message has been sent to your account.
Kind regards,
Liam
Loved it
Loved it, i wish the shipping cost to SAUDI ARABIA, Well be reduced since many things I would like to order, but unfortunately you must reach a limit of bill amount, then you well get the free shipping.
6 października 2025
Odpowiedź od Lookfantastic
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Liam
Absolute Worst Experience
Absolute Worst Experience – Orders Delayed, Then Cancelled:
I have had an extremely disappointing and frustrating experience with Look Fantastic. I placed three separate orders on **March 27th, March 31st, and April 9th**. Since March 27th, I have been constantly chasing customer service for updates.
Every agent I spoke to gave me a completely different story. I was told there was an "investigation" ongoing and that my orders would ship as soon as it closed. I repeatedly informed them that **I am flying out of the country on April 23rd** and needed my items before then. Each time, I was assured that I would receive them.
Instead, yesterday I discovered my order was suddenly **cancelled** because items were "out of stock." When I placed a new order and asked an agent to verify stock availability so I could cancel any unavailable items, I was assured everything was fine—only for that agent to disappear and be replaced by another who told me they couldn’t guarantee anything.
**My main issues:**
* **False Advertising:** Why are items showing as "available" on the website if they are out of stock?
* **Broken Promises:** Your website claims **5–7 working days** for delivery, yet it has been over 15 working days with no delivery in sight.
* **Poor Logistics:** The international courier you use is pathetic. There is no way to contact them to speed up a delivery or get a real update.
This has been the worst shopping experience. To cancel orders after weeks of "investigations" and reassurances is highly unprofessional. I am leaving the country in a few days and now have none of the items I paid for weeks ago. **Highly pathetic and completely unreliable and time wasting.**
15 kwietnia 2026
Odpowiedź od Lookfantastic
Hello Sam,
Thank you for your review.
I am very sorry to hear of the issues encountered with your recent order and I do appreciate your frustrations. Taking a look at your account, I can see that this matter has now been resolved by our investigations team.
Should you have any questions or concerns, please do not hesitate to contact us and we will be happy to assist.
Kind regards,
Liam
Authenticity of the product always…
Authenticity of the product always bring me back at LF.
15 kwietnia 2026
Odpowiedź od Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Lookfantastic has been my go-to for…
Lookfantastic has been my go-to for last 11 years I have been an expat and I support them and their delivery service and products are impeccable!
9 kwietnia 2026
Odpowiedź od Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Odpowiedź od Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Easy to order and good prices!
12 kwietnia 2026
Odpowiedź od Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
An item I ordered was missing from the…
An item I ordered was missing from the order of 3 items with no advice whatsoever from you. I had to enquire about it and it was then you advised there was a problem with the item during processing and that you would investigate further.
You subsequently advised the item was out of stock and my order was cancelled. This was only a couple of days ago and to my surprise, I saw it listed on your online shop as 'in stock'.
Not good customer experience.
12 kwietnia 2026
Odpowiedź od Lookfantastic
Hello,
We appreciate you bringing this to our attention. We're sorry an item was missing from your order and for the lack of communication. We'll investigate the stock discrepancy and review our processes to prevent this from happening again. Thanks for your feedback.
A message has been sent to your account.
Kind regards,
Liam
Excellent service extremelyfast delivery service very satisfied satisfied
Excellent service extremely satisfied
11 kwietnia 2026
Odpowiedź od Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Odpowiedź od Lookfantastic
Hello Reim,
We regret that your refund wasn't processed after the cancellation. We'll investigate the issue to determine what occurred. Thanks for your feedback.
A message has been sent to your account.
Kind regards,
Liam
I didn’t Got the item until not ??
4 kwietnia 2026
Odpowiedź od Lookfantastic
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Odpowiedź od Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Super cute and super fast y'all
Super cute and super fast y'all . What more do you need ?
9 kwietnia 2026
Odpowiedź od Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Very easy to use page
Very easy to use page. And you have the option for Apple Pay, instead of giving card details
8 kwietnia 2026
Odpowiedź od Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
I got charged extra and more than the…
I got charged extra and more than the full amount plus shipping. I don’t understand??
7 kwietnia 2026
Odpowiedź od Lookfantastic
Hello,
We appreciate you taking the time to share your experience. We're sorry to hear that your order and the unexpected duties impacted your perception of our brand. We'll investigate the shipping and product quality issues you raised.
A message has been sent to your account.
Kind regards,
Liam
never again
never again. its hard to believe how one order could completely ruin brand perception. not sure if their products are original. products were split into 2 packages. i had to pay duties for, i had no idea at the time of placing an order. i think due to logistics, products have either got spoilt or just fake. never again
6 kwietnia 2026
Opinia niezależna
Odpowiedź od Lookfantastic
Hello Rita,
We appreciate you taking the time to share your experience. We're sorry to hear that your order and the unexpected duties impacted your perception of our brand. We'll investigate the shipping and product quality issues you raised.
A message has been sent to your account.
Kind regards,
Liam
Unexpected additional delivery charge…
Unexpected additional delivery charge after already paying AED 100. If this is customs/clearance, it should be clearly communicated upfront. This impacts trust.
6 kwietnia 2026
Odpowiedź od Lookfantastic
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and enhance your shopping experience, and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards, Natalia
There was no space for me to put your…
There was no space for me to put your code "TREAT" even though i had an email from you on it. I've lost out on 25% off.
6 kwietnia 2026
Odpowiedź od Lookfantastic
Hello,
We regret that you encountered difficulty using the code and missed the discount. We appreciate you bringing this to our attention. We'll look into this issue.
A message has been sent to your account.
Kind regards,
Liam
Amazing products and good discounts
1 kwietnia 2026
Odpowiedź od Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Odpowiedź od Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.