LocoSkates Recenzje 

409
•
Wynik TrustScore: 5 na 5

4,8

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Great service from the team as always. Made a minor error with my contact details at the point of order, one quick email explaining the issue and a reply was sent pretty soon after and i had all th... Zobacz więcej

Oceniono na 5 z 5

This is the 2nd time I have purchased a pr of hi end skates ( this time wizard gp skates) from Loco and I have to say outstanding service. I am from Australia and they had my skates to me from the uk... Zobacz więcej

Oceniono na 5 z 5

My favourite inline skate shop. Really helpful staff, great selection of skates, protection gear etc, speedy delivery. Also you can tell they care about a customer a lot - the product description als... Zobacz więcej

Oceniono na 5 z 5

5 stars because although we ordered the wrong size initially, the exchange process was painless and fast. Well done Loco Skates.

Informacje dotyczące firmy

  1. Sport

Napisane przez firmę

The UK's leading shop for skates


Dane kontaktowe

4,8

Doskonała

Wynik TrustScore: 5 na 5

409 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,8

Wszystkie recenzje

(409)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 118

Napisz recenzję
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Oceniono na 4 z 5

Easy viewing

Easy to find what your looking for on the website, info on the different type of skates. Quick delivery turnaround. Emailed to ask how I'm getting on with my purchase, and seeing if I need any safety gear, wrist guards etc, but nothing I don't really need... Upgraded frames etc. Good service.

29 czerwca 2026
Opinia niezależna
Oceniono na 5 z 5

Its amazing. 1 problem

It is really great and comfortable and nothing wrong with it, but theres just one problem. Theres a pressure point on the left boot on the right side just right below the ankle. But it goes away after riding for a bit. But yeah theres really not much wrong with it and is really great

24 czerwca 2026
Opinia niezależna
Oceniono na 5 z 5

FR3 Skate

After 3 years off my skates, I wanted to buy myself some new ones, I went for some FR skates (FR3 model in sand) honestly I can’t fault them, they are very comfortable, I wake up everyday and looking at them just makes me want to ride, the last 2 weeks I’ve been skating non stop since purchasing them. - my love and passion for skating is fully restored, thank you FR for creating a great skate & Loco for the great services as always.

11 czerwca 2026
Opinia niezależna
Oceniono na 5 z 5

My first Inline Skates

Got my first pair of inline skates after years not having one. The best option was getting the powerslide NT1. Is just so smooth and stylish. I’m so happy with it!

3 czerwca 2026
Opinia niezależna
Oceniono na 5 z 5

Exceptional customer support

I bought a pair of adjustable aggressive skates for my son, and ran into a fit issue with the liner. I was convinced there was a product defect. The Loco support team (shoutout to Harry) walked me through every step patiently, responding to every email the same day.

They ultimately recommended a different model that would suit him better. It arrived, fits perfectly, and he couldn't be happier.

Great service, great advice, and a team that genuinely cares about getting it right.

14 czerwca 2026
Opinia niezależna
Oceniono na 5 z 5

Great website. Easy returns.

Website is nice to look at, easy to use. Lots of equipment to choose from. Returns are simple.

Nice to use a company that actually values a good customer experience.

Entirely earned it's (almost) 5-star rating.

1 czerwca 2026
Opinia niezależna
Oceniono na 5 z 5

Once again great service from the staff…

Once again great service from the staff at Loco. Really can't think of a better place to get your skates.
Nothing was too much trouble. Great selection of skates, great advice on what to choose, great feelings all around. If your new to skating, a seasoned pro, there is something for every one at loco.

30 maja 2026
Opinia niezależna
Oceniono na 5 z 5

Excellent service

Excellent service, fast delivery. Had an issue with one of my boot liners and they replaced with no fuss.

26 maja 2026
Oceniono na 1 z 5

Don't actually want you to get the best Skate

Don't actually want you to get the best size skate.
I exchanged for a different size, charged me £20 to change the wheels as dirty. But would not let me exchange again.

Maybe in person at the shop Is good but online customer service is shocking. Can't believe They just won't let me exchange again, no reason given. Clearly don't want happy customers.

The best part is they got me to pay for the privilege of not being able to exchange.

Now, yea I did use these skates for like 10 min. The issue is probably cause these are white wheels.

The frames, & boot looked untouched! I even left the tags on. So they charge me to change the wheels over & will not let me exchange again....WOW

I watched a sizing video on 'This is Soul' YT channel, if I had watched that before...we wouldn't have had this issue. Cause I would have had the knowledge, but I'm new.

Think the site needs help online shoppers understand how to get the best equipment.

Anyway, this real point is banning me from exchanging again, just feels like the don't care. Won't be using them again.

AVOID
LOL, They'll probably reply with some BS about policy, forgetting this post is about terrible customer service!

10 czerwca 2026
Opinia niezależna
Logo LocoSkates

Odpowiedź od LocoSkates

Hi Ian - I’ve been in a similar situation personally and I know how frustrating it is to have an item which you can’t use but you also can’t return. This *is just* universal practice in retail though and businesses simply couldn’t survive if they accepted used, soiled returns.

In reference to the customer service, I read Gastons email and it was professional and fair.

It’s disappointing that you saw this as poor customer service, because this was a unique scenario where Gaston very specifically went out of his way to accommodate you. The charge covered the time installing/cleaning wheels and the return of the skates on a next-day service. Naturally we would not usually offer to do that and therefore would not be able to repeat the exchange multiple times over.

Of course, this transaction was at a financial loss to us because we can’t sell those skates as new any more. (But we did it anyway, specifically to help you get into the right skates)

Oceniono na 5 z 5

Great variety at great prices, delivered to your door

I have bought from Loco in their actual shop in Eastbourne when i was a skate instructor living there, and now I live in Scotland i wanted to support an Independent trader.
So I went to Loco’s website, lots of variety at great prices. I loved that there were video links for products which helped me choose a new skate.
Delivered promptly and well packaged, I was impressed by their after sales too, they did not bombard me with emails
But rather gave me time to try out the skates before asking for feedback.
Definitely recommend them to anyone looking to buy skates or accessories.

7 czerwca 2026
Opinia niezależna
Oceniono na 5 z 5

These skates were purchased for my…

These skates were purchased for my daughter. She absolutely loves them. They were easy to order with a quick delivery.
We had an item busy, we emailed about that, which was resolved quickly and politely with an apology. Missing item was received quickly.
Thank you

26 maja 2026
Oceniono na 5 z 5

Fast and efficient service

Fast and efficient service, delivery always on time and return of skates for a different size was fast and easy. Made multiple orders and will continue to use. Would rate higher than 5 stars if that was possible

26 maja 2026

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