loc8me.co.uk Recenzje 

1242
Wynik TrustScore: 4.5 na 5

4,4

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Amazing experience living with loc8me Had some small problems moving into the house that were sorted very quickly thanks to Gabby and Fran. Amazing house and great team

Oceniono na 5 z 5

At Loc8 me, I deal with Emma, Izzy and the wider team. They are a truly professional, proactive and very responsive team who hold a wealth of knowledge and expertise in the field. I have worked with t... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

AVOID AVOID AVOID in Nottingham. Absolutely useless. Problems started as soon as my daughter moved in. Water ingress into her room, mold, musty smell, damaged paintwork. Had to move out and commut... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Phil G came round from Loc8me to help with a few maintenance jobs at the house and did a great job. He fixed issues with the door stops, helped clear and tidy the garden, and sorted several other bi... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Miasteczko studenckie

Napisane przez firmę

We are a student accommodation provider that operates in 14 cities and house 6,700 students every year. We remain a step ahead of our competitors in our belief in constantly improving and pushing the standard of student accommodation. Historically a neglected industry, we are always looking at ways to innovate and make sure our properties are the best of the bunch. Our properties are not the only thing we are proud of, as we place great emphasis in our customer service and making sure our tenants feel truly at home. For a lot of students, moving into a student home is a huge step in their independence and we want to make sure we offer the best environment for them to grow. We are powered by a team of passionate, highly enthusiastic individuals, both young and many more experienced! This blend of personalities and capabilities, combined with a unified passion for delivering great customer experiences has driven us to new heights.


Dane kontaktowe

4,4

Doskonała

Wynik TrustScore: 4.5 na 5

1 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 92% z negatywnych recenzji

Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,4

Wszystkie recenzje

(1242)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 151

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 4 z 5

Marcus has made my experience as a…

Marcus has made my experience as a first year uni student much easier than it was seeming to be. Any issue that I needed addressing Marcus is ready to chase up and solve the issue at hand on the day if he can. For example, with the cash back that was owed to me And my tenant ONLY MARCUS decided to take initiative and make sure we received our money unlike Stuart which is the only reason why this review is 4 stars !

18 listopada 2025
Opinia niezależna
Logo loc8me.co.uk

Odpowiedź od loc8me.co.uk

HI Lamar,

Thank you for taking the time to leave this review. We’re glad Marcus was able to make your experience smoother and provide support when it was needed, we’ll be sure to pass this feedback on.

Many thanks,
loc8me Team🍊

Oceniono na 5 z 5

Had great viewing experience with…Christian from Loc8me

Had great viewing experience with Christian, who showed me round multiple flats! He managed to make a normally boring experience really fun, had a great time whilst also looking at some good prospective flats. Even with the rain and carnival traffic slowing us down, Christian made sure he was informative and friendly at the same time.

15 listopada 2025
Opinia niezależna
Logo loc8me.co.uk

Odpowiedź od loc8me.co.uk

Hi Maisie,

We really appreciate you sharing this! It’s great to hear Christian made the experience enjoyable while still keeping things informative, even in tricky conditions.

Many thanks,
loc8me Team🍊

Oceniono na 5 z 5

Izzy made my stay easy.

Izzy made my stay easy.

13 listopada 2025
Opinia niezależna
Logo loc8me.co.uk

Odpowiedź od loc8me.co.uk

Hi Ja Mike,

Thanks for your review! We’re glad Izzy helped make your stay feel smooth and easy, we’ll be sure to share this with her.

Many thanks,
loc8me Team🍊

Oceniono na 5 z 5

Josh was great the tour was good and he…

Josh was great the tour was good and he was very funny 10/10 would recommend him specifically as your viewing agent

12 listopada 2025
Opinia niezależna
Logo loc8me.co.uk

Odpowiedź od loc8me.co.uk

Hi Dasha,

Thank you for your kind words! We’re pleased to hear Josh made your viewing enjoyable and memorable, we’ll make sure he sees this feedback.

Many thanks,
loc8me Team🍊

Oceniono na 1 z 5

Very bad service so far and terrible…

Very bad service so far and terrible experience , if you dont tell them what to do they won’t do it, you literally have to point out the obvious to them, so annoying, make sure to explore otger options while searching with them , do not rely on them

11 listopada 2025
Opinia niezależna
Logo loc8me.co.uk

Odpowiedź od loc8me.co.uk

Hi Tracy,

We’re sorry to hear about your experience and understand how frustrating this must have been. This isn’t the standard of service we aim to provide, and we take your feedback seriously.

We’d really like the opportunity to look into this further and understand what’s gone wrong, so please contact us directly and we’ll do our best to resolve this for you.

Many thanks,
loc8me Team

Oceniono na 5 z 5

Very helpful and friendly

Very helpful and friendly, gave us yours and answered our questions about deposits/parking clearly

10 listopada 2025
Opinia niezależna
Logo loc8me.co.uk

Odpowiedź od loc8me.co.uk

Hi Nathan,

Thank you for your feedback! We’re glad to hear everything was clearly explained and that you had a helpful, friendly experience throughout.

Many thanks,
loc8me Team🍊

Oceniono na 5 z 5

Excellent

Peter was was clean, organised and thoughtful.

10 listopada 2025
Opinia niezależna
Logo loc8me.co.uk

Odpowiedź od loc8me.co.uk

Hi Scott,

We appreciate your kind words! It’s great to hear Peter delivered such a well-organised and thoughtful service, we’ll be sure to pass this on.

Many thanks,
loc8me Team🍊

Oceniono na 5 z 5

Even 5 stars are less for #Marcus


Even 5 stars are less for #Marcus
I’ve had rented a house from Loc8me last year and due to some unexpected issues I couldn’t pay the rent on time . #Marcus the account manager is such a humble best professional person I’ve ever known. He helped me by making my payments arrangements easier which has helped a lot in dealing with the arrears . He never been rude unlike previous account manager Manjit Sahota . I always felt like I’ve known Marcus for ages while dealing with him although I don’t and have never seen him in person and but this is the name I’ll never forget . Thanks again #Marcus . Keep up the good job .

29 października 2025
Opinia niezależna
Oceniono na 5 z 5

Impressed

Clear and well-organised room viewing on relatively short notice, Jade was very helpful in providing us information on site and understanding with issues with the deposit and guarantor

22 października 2025
Opinia niezależna
Oceniono na 5 z 5

Great experience with Kay and other Loc8me staff

They are really helpful in the Newcastle/Duhram branch! Kay in particular wa so helpful and happy to answer and help with any questions or problems I’ve had. Would totally recommend using them for student housing they are great and even with maintenance requests 9/10 they get done within the same week!!

Thanks so much guys🥰

10 października 2025
Opinia niezależna
Oceniono na 5 z 5

Amazing!

I have had a really great experience today with Loc8me! Our house viewing was done by Markhim - he was really friendly and went out of his way to be helpful to us! I would definitely recommend this agency :)

14 października 2025
Opinia niezależna
Oceniono na 1 z 5

Awful service do not choose these

Awful service do not choose these estate agents!!! We are tenants in one of their properties and they have repeatedly breached our contract, they do not respond to maintenance requests and the standard of property is not acceptable with fire hazards and mould.

13 września 2025
Opinia niezależna
Logo loc8me.co.uk

Odpowiedź od loc8me.co.uk

Hi Harmony,

We’re really sorry to hear about your experience, this isn’t the level of service we aim to deliver at Loc8me. We take feedback like this seriously and want to make sure any issues with your property are fully resolved.

Please could you email us directly so our team can review your maintenance requests and get this sorted as a priority?


Kind regards,
The Loc8me Team

Oceniono na 5 z 5

Thank you Loc8me

Just finished a reviewing yesterday with my flatmates,and was great!Aaron (our agent) couldn’t have been better. He provided us with all the information we need to know about the houses are areas around,along side having a laugh with us.

Thank you Aaron, and thank you Loc8me
- Paige

8 października 2025
Opinia niezależna
Oceniono na 1 z 5

Very poor communication and lack of professionalism

From using Loc8me for 2 properties I can say that their list of properties is fine but what really lets them down is their lack of communication and slow response time. They are very quick when you want to sign a property with them (of course). However once you move in they seem to disregard the tenants communication as we have had several problems to do with the houses which recieve no response for weeks and when they do reply it is very unhelpful which leaves me frustrated. Another issue we have seen with their lack of communication is to do with our deposit as after we switched properties we had no communication whatsoever about the status of our deposit until one of our parents had to send an email to them regarding the issue only to find out they have used up most of it without sending us an invoice. Now this would be more acceptable if they had communicated this to us. To make things worse they have not replied at all on regards of how to move forward with recieveing what we are owed. I feel as though they would not have even said anything and kept the deposit if a parent had not communicated with them as some of us tenants have inquired but recieved no useful information on the matter. If you want a housing company that doesn't view its tenants as a bank then try to not use loc8me. Another issue I had was on the moving day where everything was unprofessional with them telling us to arrive at 10am to collect keys and once we arrived they told us that the keys were not available until 3pm. They had changed the key collection time various times right before the move in day only for it to not even be the correct time. The staff didn't seem to care much and basically just told us to go away and come back when they were ready. To make things funnier when I eventually did collect the keys they asked us to follow their instagram but at that point I had enough of them so I did not. Overall they are very unprofessional and don't seem to care about tenants once they have moved in.

8 października 2025
Opinia niezależna
Oceniono na 1 z 5

Unsafe and Negligent Management

My experience with Loc8me has been very poor. Communication is slow, staff rarely follow through on what they promised, and issues take far too long to resolve, if resolved at all.
We currently have a breach of security as the front door remains broken. We had a break in because of this with weapons. Our door is still broken, even after the break in, despite a half attempt to piece the door together.
I do not feel safe. My food is stolen more than twice weekly. I do not recommend as I am chasing university support services to support me because of this.

7 października 2025
Opinia niezależna
Logo loc8me.co.uk

Odpowiedź od loc8me.co.uk

Good morning Shineon,

I’m really sorry to hear that you’re not happy with your experience with loc8me so far.

Regarding the break-in, a temporary fix was put in place to secure the door while the new one was being delivered. I can confirm that the new door has now been fully installed.

With regard to the food theft, as discussed over WhatsApp and email, the codes for all doors have been changed, and the entrance doors have been secured. We believe the issue may have been caused by other tenants not closing the doors properly when entering or leaving the building. We’re continuing to work closely with all tenants to ensure doors are properly shut and locked at all times.

If you’d like to discuss this further, please don’t hesitate to email me directly at rikhil@loc8me.co.uk.

Kind regards,
Rikhil
Branch Manager – loc8me Birmingham

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