loc8me.co.uk Recenzje 

1242
Wynik TrustScore: 4.5 na 5

4,4

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Amazing experience living with loc8me Had some small problems moving into the house that were sorted very quickly thanks to Gabby and Fran. Amazing house and great team

Oceniono na 5 z 5

At Loc8 me, I deal with Emma, Izzy and the wider team. They are a truly professional, proactive and very responsive team who hold a wealth of knowledge and expertise in the field. I have worked with t... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

AVOID AVOID AVOID in Nottingham. Absolutely useless. Problems started as soon as my daughter moved in. Water ingress into her room, mold, musty smell, damaged paintwork. Had to move out and commut... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Phil G came round from Loc8me to help with a few maintenance jobs at the house and did a great job. He fixed issues with the door stops, helped clear and tidy the garden, and sorted several other bi... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Miasteczko studenckie

Napisane przez firmę

We are a student accommodation provider that operates in 14 cities and house 6,700 students every year. We remain a step ahead of our competitors in our belief in constantly improving and pushing the standard of student accommodation. Historically a neglected industry, we are always looking at ways to innovate and make sure our properties are the best of the bunch. Our properties are not the only thing we are proud of, as we place great emphasis in our customer service and making sure our tenants feel truly at home. For a lot of students, moving into a student home is a huge step in their independence and we want to make sure we offer the best environment for them to grow. We are powered by a team of passionate, highly enthusiastic individuals, both young and many more experienced! This blend of personalities and capabilities, combined with a unified passion for delivering great customer experiences has driven us to new heights.


Dane kontaktowe

4,4

Doskonała

Wynik TrustScore: 4.5 na 5

1 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 92% z negatywnych recenzji

Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,4

Wszystkie recenzje

(1242)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 151

Napisz recenzję
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Oceniono na 5 z 5

Had a smooth experience when moving out…

Had a smooth experience when moving out and Connor helped facilitate the process very well

23 czerwca 2026
Opinia niezależna
Logo loc8me.co.uk

Odpowiedź od loc8me.co.uk

Hey,

Thank you for your review! We're so pleased to hear you had a smooth move-out experience and that Connor was able to help make the process straightforward.

Many thanks,
loc8me Team 🍊

Oceniono na 5 z 5

Connor was extremely helpful with all…

Connor was extremely helpful with all aspects of the process. He removed any anxiety and worries I had and allowed for a seamless move. Couldn’t have gone any better

12 czerwca 2026
Opinia niezależna
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Odpowiedź od loc8me.co.uk

Hey Brodie,

Thank you for your kind review! We're so pleased to hear Connor was able to make the whole process feel smooth and stress-free.

Many thanks,
loc8me Team 🍊

Oceniono na 5 z 5

Had an issue resolved

Had an issue so called up the Nottingham branch. Tom helped me alongside the team to resolve this issue. Good service.

18 czerwca 2026
Opinia niezależna
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Odpowiedź od loc8me.co.uk

Hey,

Thank you for your review! We're pleased to hear that Tom and the Nottingham team were able to help resolve your issue and provide a good service.

We really appreciate your feedback and will be sure to pass your kind comments on to the team.

Many thanks,
loc8me Team 🍊

Oceniono na 1 z 5

Suleman

This is one of the worst estate agent ever in UK,the building leaking, food being Stalin, no hot water no heating for weeks,the mattress full of bugs which cause my daughter getting rush all over her body ,the carpet all warn out fully of bugs,we had homeless people sleeping inside the building for months even after reporting it took loc8me weeks to kicked thim out and another week's to fixed the front door all the students never feel safe ,the windows not closing properly during winter time,
All these problems still they say we can't get out of agreement and if we leave we have to pay until end of August.😔😔
To all student in Birmingham bywater building please be aware of them *Loc8me* and stay far away from these crooks!! When you go to view the accomodation they promise you everything will be fixed within a week so they give agreement to sign as soon as do..that's it now they got you hooked they will take months to fixed and than break down again.

4 czerwca 2026
Opinia niezależna
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Odpowiedź od loc8me.co.uk

Hi Suleman

We are sorry to hear that you feel disappointed with your experience and appreciate you taking the time to share your concerns.

The issues you have raised are all matters we take very seriously. Throughout the tenancy, our team worked proactively with contractors to address reported issues as quickly as possible. Where repairs or remedial works required specialist attendance or external approvals, we kept tenants informed of progress, expected timelines, and any updates available to us.

Regarding building security, we acted upon reports of unauthorised access, taking measures to remove individuals from the premises and arranging repairs to secure entry points. We understand how important safety is for our residents and regret any distress caused while these works were being completed. We have also installed a new CCTV system throughout the building which has helped.

Maintenance and repair issues can sometimes take longer than expected when parts, specialist contractors, or wider building works are involved. However, we strive to ensure all residents are kept updated throughout the process and that concerns are escalated where necessary.

Many thanks,
Rik - Branch Manager

Oceniono na 5 z 5

Really helpful and easy to work with

Really helpful and easy to work with, house is really nice.

6 maja 2026
Opinia niezależna
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Odpowiedź od loc8me.co.uk

Hey Elliott,

Thank you for your kind review! We're delighted to hear that you found our team helpful and easy to work with, and that you're enjoying your house. We really appreciate you taking the time to share your experience and hope you continue to have a great stay with us.

Many thanks,
loc8me Team🍊

Oceniono na 1 z 5

Female safety and inadequate…

Female safety and inadequate investigation so I contacted and wrote a previous review in relation to my daughters safety within a property that was rented out by this company that may suggest no one uses as they rebut all responsibility when things get tough and I am now left in a position of seeking legal advice which I will take all the way my daughter originally too the tenancy on under the impression there was another female within the property that later pulled out but my daughter was not informed and then moved 2 males into the property that intimated her and went into her room and bathroom when told the company they did nothing would not supply locks on doors when asked for security and this there response
I am sorry to hear that Abbie has felt uncomfortable in the property. We do take any concerns around tenant safety seriously, and I can see from the communication that the branch has already responded to the issues raised and spoken with the other tenants where appropriate.

As previously explained, Abbie viewed and accepted the property as it was, including the layout and the fact that there are no locks on the bedroom doors. We have also checked the pre-tenancy communication and there was no request made for a female-only house share. The tenancy agreement remains legally binding and there is no break clause, so Abbie and her guarantor remain liable for the rent unless a suitable replacement tenant is found.

We are unable to release Abbie from the tenancy on the terms suggested. That is our final position on this matter.

Where allegations relate to threatening, criminal, or inappropriate behaviour, these should be reported to the police so they can be properly investigated. As managing agent, we cannot make findings on criminal allegations, but we will continue to respond to any reported tenancy or property management issues in the correct way.

We also need to be clear that, due to data protection and the tenancy position, we can only discuss certain details with Abbie and her named guarantor. We will therefore continue any further tenancy-related correspondence with the appropriate parties.

I appreciate this is not the outcome you were hoping for, but our position has now been confirmed.

1 lutego 2026
Opinia niezależna
Oceniono na 1 z 5

Terrible company

Terrible company, they will try and find way to charge you more. Worst company to deal with, AVOID LIKE THE PLAGUE - Lincoln Branch.

31 stycznia 2026
Opinia niezależna
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Odpowiedź od loc8me.co.uk

Hi Yash,

I am sorry to see that your experience with loc8me resulted in a one-star review.

I have spoken to the Property Manager who will reach out to you directly regarding your complaint.

If you have any further issues, please do not hesitate to email me directly at rikhil@loc8me.co.uk

Many thanks,
Rik - Branch Manager

Oceniono na 5 z 5

Christian was very helpful and…

Christian was very helpful and accommodating in helping us find a house

25 kwietnia 2026
Opinia niezależna
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Odpowiedź od loc8me.co.uk

Hi Alfie,

Thanks for your kind words! We’re really glad Christian was able to support you and make the process of finding a house easier, we’ll be sure to share this with him.

Many thanks,
loc8me Team🍊

Oceniono na 5 z 5

I had very good a smooth customer…

I had very good a smooth customer service experience especially from Ollie from loc8me.

23 kwietnia 2026
Opinia niezależna
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Odpowiedź od loc8me.co.uk

Hi Lithin,

Thanks for your feedback! We’re really glad to hear you had a smooth experience and that Ollie was able to support you along the way - we’ll make sure this gets passed on to him.

Many thanks,
loc8me Team🍊

Oceniono na 1 z 5

Loc8me Leeds: do not trust

Loc8me Leeds offered my daughter a flat with her friends, all the contracts were signed, guarantor in place, deposits paid then they came back and said that the price was wrong and tried to increase it by £30 per person/ per week. They said it was an admin mistake and would not honour the advertised price or the signed contracts. Absolutely disgusted with this company.

31 stycznia 2026
Opinia niezależna
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Odpowiedź od loc8me.co.uk

Hi JM,

Thank you for your feedback. We sincerely apologise for the frustration this caused your daughter and her friends. Please be assured that this was the result of a human error during the initial application process.

We have multiple stages of verification to ensure all contracts are accurate before they are fully executed. Unfortunately, during these final checks, a significant discrepancy in the advertised price was identified. While we understand the timing was far from ideal, these processes are in place to ensure all agreements are legally and financially correct for all parties involved.

At the time, our team worked hard to provide the group with as many alternative options as possible to help them secure housing. We value our reputation with the Leeds student community and regret that we couldn't reach the original outcome you were hoping for.

Best regards,
Hollie - Leeds Assistant Branch Manager

Oceniono na 5 z 5

Excellent service from Emma at the…

Excellent service from Emma at the Loughborough office, dealt with my enquiry quickly!

13 marca 2026
Opinia niezależna
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Odpowiedź od loc8me.co.uk

Hey Luke,

Thanks so much for the kind words! We’re really glad Emma could help get everything sorted quickly for you, we’ll be sure to pass this on to her.

Many thanks,
loc8me Team 🍊

Oceniono na 5 z 5

Phil G

Phil G came round from Loc8me to help with a few maintenance jobs at the house and did a great job. He fixed issues with the door stops, helped clear and tidy the garden, and sorted several other bits around the property. Everything was done to a really high standard.
Phil was friendly, professional, and really helpful throughout the visit. He explained what he was doing and made sure everything was properly sorted before he left. As a really nice extra touch, he even left us little goodie bags at the end which was completely unexpected and very appreciated.
Really pleased with the service and how efficiently everything was handled.

5 marca 2026
Opinia niezależna
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Odpowiedź od loc8me.co.uk

Hi Jessica,

We really appreciate you taking the time to share this! Great to hear Phil got everything sorted and went the extra mile while he was there, we’ll definitely pass this on to him.

Many thanks,
loc8me Team🍊

Oceniono na 5 z 5

Working with Tayib has been a great…

Working with Tayib has been a great pleasure. He is extremely communicative and conducts himself with a high degree of professionalism.

Would 100% recommend him.

4 marca 2026
Opinia niezależna
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Odpowiedź od loc8me.co.uk

Hi Lloyd,

Thanks for the lovely feedback! We’re so glad you’ve had such a positive experience working with Tayib - we’ll make sure he sees this.

Many thanks,
loc8me Team🍊

Oceniono na 5 z 5

Easy and smooth experience

As my first experience as landlord I was a bit nervous about the outcome but Emma, Izzy and the team from Hull Agency guided me and took care of everything. The whole process was easy and smooth with great and fast communication.

2 marca 2026
Opinia niezależna
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Odpowiedź od loc8me.co.uk

Hi Sanjin,

Thanks for sharing - It’s great to hear Emma, Izzy and the Hull team made everything feel simple and stress-free. We’ll pass this on to them!

Many thanks,
loc8me Team🍊

Oceniono na 1 z 5

They charged £77 for the replacement of…

They charged £77 for the replacement of a broken toilet seat without telling the tenants how much this was going to cost prior to the instalment. We were also not notified when the toilet seat was going to be replaced. I would not recommend using loc8me, go with Parr Houses or Toplets instead.

26 lutego 2026
Opinia niezależna
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Odpowiedź od loc8me.co.uk

Hi Ash,

I’m sorry if the communication around this issue wasn't as clear as it should have been, we do aim to keep tenants informed and appreciate you raising this

The charge relates to the replacement of a damaged toilet seat, which was replaced on a like for like basis. The £77 reflects the supply and installation.

Many Thanks,
Molly Murphy - Loughborough Branch Manager

Oceniono na 5 z 5

Excellent help

A big thank you to Aaron for helping us find a house. He helped the process be less stressful and listened to everything we had to say and showed us all the houses that fit what we were looking for. We were worried about the house hunting due to it being January, but Aaron helped us find houses and kept us updated.

9 lutego 2026
Opinia niezależna
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Odpowiedź od loc8me.co.uk

Hi Evie,

We are so glad Aaron could take the stress out of the search and find what you were after especially during a tricky time of year.

We’ll make sure he sees this!

Many thanks,
loc8me Team🍊

Oceniono na 1 z 5

Attempting to charge £195 for water leaks and old furniture

I was a tenant with Loc8me Liverpool for nearly 3 years. Upon leaving, they attempted to charge me £195 (more than my entire deposit) for a 'professional deep clean.'

The 'damages' they are using to justify this charge are actually structural water damage. The photos they uploaded show 'rashes' on the walls and marks inside cupboards that were caused by water ingress and damp during the tenancy—these are maintenance issues, not cleaning issues.

They are effectively trying to make a tenant pay to fix long-term water damage and the natural aging of furniture that was already old/vintage when I moved in. Be very careful with your deposit and ensure you report every single leak in writing, or they will try to charge you for the damage later.

4 lutego 2026
Opinia niezależna
Logo loc8me.co.uk

Odpowiedź od loc8me.co.uk

Hi Charith,

We’re sorry to hear about your experience and understand your concerns regarding the charges raised. Matters relating to deposits and property condition are taken seriously, and we aim to ensure these are handled fairly and in line with the appropriate processes.

We would like the opportunity to review this in detail, so please contact us directly with your tenancy information if you haven’t already, and we can look into this further for you.

Many thanks,
loc8me Team

Oceniono na 5 z 5

I had a flat inspection and it went…

I had a flat inspection and it went really smooth. Niamh was very respectful and it felt like she was listening to my issues.

5 lutego 2026
Opinia niezależna
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Odpowiedź od loc8me.co.uk

Hi Mohamed,

Thanks for sharing this! Great to hear your inspection went smoothly and that Niamh made you feel heard, we’ll be sure to pass this on to her!

Many thanks,
loc8me Team🍊

Oceniono na 5 z 5

Bath Properties

Was shown three properties by Francesca, who very kindly drove us to the second and third locations. Despite the heavy rain we had found ourselves caught in, she was incredibly friendly and helpful.

30 stycznia 2026
Opinia niezależna
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Odpowiedź od loc8me.co.uk

Hi Keisha,

Thanks for the lovely feedback! It is great to hear that Francesca was super friendly and kept the energy up despite the weather -we’ll be sure to share this with her!

Many thanks,
loc8me Team🍊

Oceniono na 5 z 5

The experience me and my friends had…

The experience me and my friends had with this company, and Josh specifically were great, he was extremely nice, and was great at giving us all the information about each house we got taken to. They also helped with finding houses for us to look at, and were extremely kind and helpful the entire way through.

29 stycznia 2026
Opinia niezależna
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Odpowiedź od loc8me.co.uk

Hi Ethan,

Really appreciate you sharing this! So glad you and your friends had such a positive experience with Josh, great to hear he kept things informative and easy the whole way through. We’ll make sure he sees this 🙌

Many thanks,
loc8me Team🍊

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