Little Cake Co. Recenzje 

758
•
Wynik TrustScore: 4 na 5

4,2

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Order #95391 - due for delivery today -30/10/26- but never arrived. No phone number for this company so had to WhatsApp and IG message but no reply. Royal Mail physically received the parcel 19:51... Zobacz więcej

Oceniono na 5 z 5

Fabulous service. Wonderful cakes that can be enjoyed by all. Definitely worth every penny .

Oceniono na 5 z 5

Superb company to buy from, such a mouthwatering selection of delicious cakes plus extras. Bought to let a friend know we are thinking of him and was even able to include a card as well as a lovely ti... Zobacz więcej

Oceniono na 5 z 5

I ordered a selection of cakes, which arrived quickly and intact in their packing The cakes were absolutely delicious with the texture of homebaked cake and wonderful flavours in each different to... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Cukiernia - ciasta

Napisane przez firmę

Show stopping miniature cakes perfect for your special occasion, delivered UK-wide on your nominated day.


Dane kontaktowe

4,2

Dobra

Wynik TrustScore: 4 na 5

758 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 96% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,2

Wszystkie recenzje

(758)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 131

Napisz recenzję
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Oceniono na 1 z 5

Order #95391 - not despatched on time

Order #95391 - due for delivery today -30/10/26- but never arrived. No phone number for this company so had to WhatsApp and IG message but no reply.
Royal Mail physically received the parcel 19:51 pm on 29 October 2026 at Greenford Mail Centre. That is past the tracked 24 delivery cut off time so they would never have arrived on time. I had no cake for my partners birthday even though I ordered in advance and also contacted the company earlier this week. Absolutely gutted I burst out crying. I wish I never ordered from here and wish I read the reviews.

30 października 2026
Opinia niezależna
Oceniono na 1 z 5

Wrong order, no full refund.

Ordered 9 curated selection for an intimate wedding celebration. When opened firstly the cakes themselves look much lower quality that how they are shown on the site but also it was completely the wrong order with a "cake card" showing the wrong order again. This was obviously for a small group. I emailed with photos and followed up over the weekend. I got a reply offering replacement or store credit on the monday, I explained that neither of those would work given the celebration has passed. I asked for a refund and was told as some of the cakes matched my order they would refund for only the number of incorrect ones. Safe to say that's pretty poor service, didn't refund the delivery and didn't refund in full, state amount of refund or time it would take to refund. I was so looking forward to a reason to use this company but it was a totally disappointing experience.

11 października 2026
Opinia niezależna
Logo Little Cake Co.

Odpowiedź od Little Cake Co.

Thank you for your feedback. We would appreciate the opportunity to look into this to best assist. Please kindly fill in the extra information request via Trustpilot as no order details have been provided. Thank you and we look forward to hearing from you.

Oceniono na 1 z 5

Terrible service and extremely disappointing customer care.



I ordered mini cakes for my son’s birthday party on Friday, with delivery scheduled for Saturday. The party was on Sunday.

The company uses Royal Mail for deliveries, and I simply requested that the parcel be delivered to a Royal Mail collection point rather than my home, to make sure someone would be available to receive it. This is a service Royal Mail itself offers.

The cakes didn’t arrive until Monday, the day after the party, making the entire order completely pointless.

To make matters worse, although the company offers Saturday delivery, their customer service is completely unavailable over the weekend. I tried contacting them by email, WhatsApp and phone, with no success.

When I requested a refund, they refused, claiming that the delivery issues were not their responsibility because I had redirected the parcel.

Sorry, but YOU chose Royal Mail as your delivery provider. If your chosen courier fails to deliver, you cannot simply wash your hands of the situation and blame the customer.

After reading other reviews, I’ve realised this is far from an isolated incident.

I’m genuinely shocked by the lack of professionalism, accountability and customer care. Refusing to take any responsibility or offer a refund for products that arrived too late to serve their purpose is simply unacceptable.

Extremely disappointing and, in my opinion, a very dishonest way to treat customers. I certainly wouldn’t recommend them.

3 października 2026
Opinia niezależna
Logo Little Cake Co.

Odpowiedź od Little Cake Co.

Thank you for sharing your feedback. We’re sorry that your order arrived later than expected and we understand how disappointing this must have been.

If you ever have concerns about your delivery address or need to make alternative arrangements, please contact us before dispatch. This gives us the opportunity to help and, where possible, coordinate an alternative with the courier. For orders required for an event over the weekend, we always recommend choosing Friday delivery where possible.
Our cakes have a shelf life of up to 14 days, which can offer a little extra flexibility when choosing your preferred delivery date.

As outlined in our pre-dispatch email, we advise against redirecting or rescheduling parcels once they are in transit. Changes made directly through Royal Mail can affect delivery times and unfortunately, we’re unable to guarantee the delivery timeframe once these changes have been requested.

Please know that we took your concerns seriously, investigated the matter with Royal Mail and offered a resolution of a £90 store credit. We’re sorry we haven’t been able to reach an outcome you’re happy with, but we would still welcome the opportunity to help. If there is anything further we can do to assist, please get back in touch with us and we’ll be happy to discuss it further. Thank you.

Oceniono na 5 z 5

I ordered a selection of cakes

I ordered a selection of cakes, which arrived quickly and intact in their packing
The cakes were absolutely delicious with the texture of homebaked cake and wonderful flavours in each different topping/filling.

I will definitely order again and highly recommend these as a lovely gift or cakes for a special occasion (or just an excuse to eat cake!)

6 października 2026
Opinia niezależna
Logo Little Cake Co.

Odpowiedź od Little Cake Co.

Thank you so much for your lovely feedback. We are delighted to hear that you were happy with your little cakes and overall experience with us. Knowing that you would order from us again for your loved ones and for special occasions is such a wonderful compliment. Thank you very much. We look forward to baking for you again soon.

Oceniono na 5 z 5

Fantastic cakes from a great company

Fantastic cakes from a great company. Ordered twice now, always on time, look beautiful and taste great.

29 września 2026
Opinia niezależna
Logo Little Cake Co.

Odpowiedź od Little Cake Co.

Thank you for your wonderful feedback and continued support. We are so happy to hear this! We look forward to sending you more little cakes for your next special occasion. Thank you.

Oceniono na 5 z 5

First time I’ve used the Little Cake…

First time I’ve used the Little Cake company and am very impressed. Cakes are delicious and many flavours to choose from. The packaging is great with a cooling bags to ensure freshness. Definitely use them again

23 września 2026
Opinia niezależna
Oceniono na 5 z 5

Little cakes 😋

I ordered some of the little cakes for my Grandson’s birthday and him and his friends thoroughly enjoyed them. So I will be sending some more to another lucky person. The delivery service was also very good.

19 września 2026
Opinia niezależna
Oceniono na 5 z 5

BIRTHDAY DELIGHT

Ordered a batch of little cakes for my daughter's birthday. She loved them and we had a video Whats App birthday tea. They came carefully packed and were delivered quickly. Would recommend, she loved the variety and savoured every little bite. Thank you for making her birthday special for her.

5 września 2026
Opinia niezależna
Oceniono na 5 z 5

Excellent Customer Service

We haven't sampled our cakes yet as they are due for delivery on the 10th September. However, we contacted the little cake company for some advice and they were really helpful in advising us on our choices

21 sierpnia 2026
Opinia niezależna
Oceniono na 5 z 5

Just brilliant

The website is easy to use and the service and delivery was fantastic. The cakes weren't for me but apparently they were beautiful, both to look at and eat.
The company was recommended to me by a friend and I would definitely recommend to anyone else.
Fabulous

19 sierpnia 2026
Opinia niezależna
Oceniono na 5 z 5

Superb company to buy from

Superb company to buy from, such a mouthwatering selection of delicious cakes plus extras. Bought to let a friend know we are thinking of him and was even able to include a card as well as a lovely tin of teabags. The cakes are presented in lovely packaging too that keeps them safe and all delivered on time. Our friend tried the lemon one first and said one word…wow. We will definitely be buying from The Little Cake Company again and would highly recommend.

18 sierpnia 2026
Opinia niezależna
Oceniono na 1 z 5

DO NOT ORDER FROM HERE

DO NOT ORDER FROM HERE!
Disappointing experience. I ordered cakes for delivery on 13 August, but they arrived over 24 hours late on 14 August during extremely hot weather. As these are chilled, perishable products, I was understandably concerned about the extended time spent in transit.

Rather than properly addressing those concerns, the company suggested there had been an issue with the delivery address and offered a replacement at 50% of the original order value plus shipping. In other words, I was expected to pay again for products that arrived late and that I no longer felt comfortable consuming.

The cakes may not have shown obvious physical damage, but the fact remains that they were delivered more than a day late in hot weather and I was left with no reassurance regarding their condition.
Unsatisfactory outcome

13 sierpnia 2026
Opinia niezależna
Logo Little Cake Co.

Odpowiedź od Little Cake Co.

Thank you for sharing your feedback. We’re sorry to hear that you feel disappointed with the outcome.

When an order is placed, we send an order confirmation email to ensure that all delivery details have been submitted correctly. In this instance, the delay occurred because an incorrect delivery address was provided.

We completely appreciate your concerns. We always try to help wherever possible, and we understand that mistakes can happen. As a gesture of goodwill, we offered to absorb half of the cost of resending your order using the correct address details.

We are always happy to assist with any necessary amendments to delivery details prior to dispatch, and we encourage customers to contact us as soon as possible should any changes be required.

We’re sorry that the resolution offered did not leave you feeling satisfied, as that is certainly not the experience we want for our customers. We would still be very happy to help and hope you’ll consider taking us up on our offer.

Please feel free to contact us if you would like to proceed, and we’ll be more than happy to arrange this for you.

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