Poor service, poor customer service. Do not use. Still waiting for empty bins to be taken away which been two months now as cancelled our contract within just 3 weeks of starting with them as bins nev... Zobacz więcej
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Been with Lili Waste a few months now, requested an extra collection at short notice a simple phone call and they were here the following day, as a small business owner this is the sort of service tha... Zobacz więcej
From first contact all our dealings with Jordan Boswell and Lili have been first class. They understood our requirements and tailored their solutions to the special conditions Tonbridge Angels FC re... Zobacz więcej
Easy set up & friendly staff, received an email when delivery of the bin was due and collection days, one month in things are running smoothly. Had a awful previous experience in with commercial waste... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Is your business considering a new approach to recycling or commercial waste services? At Lili Waste, we pride ourselves on providing comprehensive business recycling and waste collection services tailored to your needs. We offer direct collection solutions that can save you up to 30% on your current waste management contract. Choose Lili Waste for a dependable partner in managing your business waste responsibly and efficiently. No call centres and our average wait time to reach us is just 6 seconds. Join us in making a positive impact on both your bottom line and the environment. • East Yorkshire • Leeds, West Yorkshire • London • Romford and East London • Redbridge • Kent • Southampton and Portsmouth • Cardiff and South Wales
Dane kontaktowe
6 Lyons Crescent, TN9 1EX, Tonbridge, Zjednoczone Królestwo
- 0345 50 50 500
- sales@liliwaste.co.uk
- liliwaste.co.uk
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Fantastic Service!
Our company have been using Lili for close to a decade now and we can't recommend them enough. We had used multiple waste collection services in the half-decade before and none of them even came close to offering the same levels of service.
If they ever miss a collection, it will be rectified immediately (even without having to contact them) & there's never any fuss if you accidentally (which I've done multiple times) forget to leave the bins out for collection.
Save yourself the aggro and just use Lili.
Jack gave brilliant customer service
Jack gave brilliant customer service
Many Many thanks
Chris tiger
Great waste management company
I have been with lili waste for several years and found them to be a great company, both efficient and reliable and fair priced!
Quick and efficient Customer Services
Hollie from Customer Services was very quick to respond to a query and found a solution and all was rearranged in our favour the next day. Great Customer service and communication.
Nick who collects our waste is always…
Nick who collects our waste is always polite and professional. Regular time aswell
AVOID AVOID AVOID!!!!
AVOID AVOID AVOID!!!!
I wouldn't give 1 star in all honesty!
We were promised the earth when initially being sold their services, absolutely diabolical, numerous missed collections, this occasion will be over a week late, do not sign up to these, no matter what they promise, counting down the days until we can give notice to terminate.
Fantastic Company
Fantastic company, Been with Lili for 3 years now and have just renewed more improved terms. Nothing is too much trouble and always there to help.

Odpowiedź od Liliwaste
I’ve been a Lili Waste customer for…
I’ve been a Lili Waste customer for nearly a year now. Initially was very hard to decide with them which location we should take our bin out, now that we are out of that phase, for the past few months. There have been numerous missed collections continuously. when contacted the customer service they will always give you misleading information, which is ~ road was blocked bin not out bin not accessible. when i used to say that they have picked up the neighbours how come ours is left.
The worst part is that they have charged me for removing my neighbours’ rubbish (who also use Lili Waste) while leaving mine uncollected. The neighbours later informed me that they were not paying, which explains why ours waste was untouched—yet I was still charged. when explained customer service promised me that he will try to refund me. Nothing happened and yet again they charge me £128. God know for what.
Overall, my experience with Lili Waste has been frustrating, time-consuming, and extremely disappointing. I strongly recommend doing thorough research before signing up for their services.
If you'd like, I can also help you craft:
Amazing service very quickly sorted the…
Amazing service very quickly sorted the man called Jordan was very sufficient

Odpowiedź od Liliwaste
I have been a Lili Waste customer for…
I have been a Lili Waste customer for two years now and they are meant to collect the waste from two different sites for me. Initially it started off well but in the past 9 months it’s been nothing other than a terrible experience. Many missed collections, lies from support staff, support staff ignoring emails when I’m trying to get issues resolved and the worst one is they charge me for taking my rubbish and never actually take it or inform me that they didn’t remove the waste. Do some research before purchasing a service from them, my experience is painful and extremely time consuming.
New customer
Chloe was extremely helpful with setting up a contract for us. A good price and she was always there to answer our queries. Made the process easy.

Odpowiedź od Liliwaste

Odpowiedź od Liliwaste
Business orientated service
Ryan was helpful and answered me to all my queries about the process.
Flexible in terms of business needs and really fast in setting up everything in place.

Odpowiedź od Liliwaste
Jonny Preen from Lili waste has been…
Jonny Preen from Lili waste has been extremely helpful in assisting me with making the right contract choices for my small business waste. He’s proactive if any unexpected situation arises and is always available if I need to speak to the company which is a refreshing change compared to other companies I deal with.
I highly recommend Lili waste.

Odpowiedź od Liliwaste
A positive & refreshing experience!…
Ryan Osborne dealt with my query all the way through, providing consistency and clarity. He was friendly and polite and worked hard to get us the very best deal. All in all it was a really positive and refreshing experience in customer service. Thank you Ryan!

Odpowiedź od Liliwaste
My Experience
I recently had the pleasure of working with LiliWaster, and I must say, they exceeded my expectations! Their attention to detail and commitment to quality is impressive. Leah, in particular, was fantastic throughout the process. She was incredibly responsive and helpful, making sure all my questions were answered promptly. The overall experience was smooth, and I felt valued as a customer. I highly recommend LiliWaster for anyone looking for great service and a personal touch!

Odpowiedź od Liliwaste
Great company and great customer services
I had the pleasure of using Lili Waste Services recently, and I am thoroughly impressed with their exceptional customer service. A special mention must go to Leia Salter, who was incredibly helpful, professional, and a true delight to interact with.
Leia’s dedication to providing outstanding service was evident from the moment we started speaking. She answered all my queries with confidence and clarity, going above and beyond to ensure I had the best possible experience. It’s rare to encounter someone who genuinely enjoys helping customers, and Leia's positive attitude made all the difference.
Lili Waste Services has set a high standard for waste management solutions, and Leia embodies the company’s commitment to customer satisfaction. I highly recommend their services and want to thank Leia for making the process smooth and pleasant.
Fantastic service all around!

Odpowiedź od Liliwaste
Very reliable collections
Very reliable collections
Lovely staff
Approachable and helpfull
Easy to set up an account

Odpowiedź od Liliwaste
Lili Waste are always friendly
Lili Waste are always friendly, helpful and knowledgeable. Their response times to queries are excellent. Thank you

Odpowiedź od Liliwaste
Proactive waste management
Lili Waste are proactive in managing our waste needs including advice on how money can be saved. They have a "Business Improvement Team" dedicated to giving the right service at the right price. Our contact is Jonny who is always available to advise us on our waste collections and current/future waste legislation and how that will impact us

Odpowiedź od Liliwaste
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