Poor service, poor customer service. Do not use. Still waiting for empty bins to be taken away which been two months now as cancelled our contract within just 3 weeks of starting with them as bins nev... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Been with Lili Waste a few months now, requested an extra collection at short notice a simple phone call and they were here the following day, as a small business owner this is the sort of service tha... Zobacz więcej
From first contact all our dealings with Jordan Boswell and Lili have been first class. They understood our requirements and tailored their solutions to the special conditions Tonbridge Angels FC re... Zobacz więcej
Easy set up & friendly staff, received an email when delivery of the bin was due and collection days, one month in things are running smoothly. Had a awful previous experience in with commercial waste... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Is your business considering a new approach to recycling or commercial waste services? At Lili Waste, we pride ourselves on providing comprehensive business recycling and waste collection services tailored to your needs. We offer direct collection solutions that can save you up to 30% on your current waste management contract. Choose Lili Waste for a dependable partner in managing your business waste responsibly and efficiently. No call centres and our average wait time to reach us is just 6 seconds. Join us in making a positive impact on both your bottom line and the environment. • East Yorkshire • Leeds, West Yorkshire • London • Romford and East London • Redbridge • Kent • Southampton and Portsmouth • Cardiff and South Wales
Dane kontaktowe
6 Lyons Crescent, TN9 1EX, Tonbridge, Zjednoczone Królestwo
- 0345 50 50 500
- sales@liliwaste.co.uk
- liliwaste.co.uk
3,6
Średnia
201 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great Service for Holiday Lets
I manage and run several holidays let's in both the South East and North of England. Lili Waste have always offered a fantastic service, always on time and do exactly what they say. Head Office are very communicative, with excellent customer service. They have gone above and beyond when I have needed additional services.
30 września 2024
Opinia niezależna
Odpowiedź od Liliwaste
Hi Rachel,
Thank you for the great review and we are delighted you are happy with the services you are receiving across your sites. Please do let us know if we can ever be of further help.
The Lili Waste Team
Odpowiedź od Liliwaste
Hi Jo, thanks very much for the great review and we are very happy you are satisfied with the customer care you have received. Please don't hesitate to contact us if you need anything else.
The Lili Waste Team
Connor was very helpful setting up our…
Connor was very helpful setting up our account and arranging our collections, very helpful and proffesional and made sure everything was easy for us
17 września 2024
Odpowiedź od Liliwaste
Hi there, we very much appreciate you taking the time to leave us this great feedback. We will ensure your gratitude is passed along to Connor.
The Lili Waste Team
EXCELLENT EXPERIENCE
Jordan provided a very good experience and provided me with all the required information we signed the contract the same day! Great company and great employees! Highly recommend
17 września 2024
Opinia niezależna
Odpowiedź od Liliwaste
Hi there, thanks so much for taking the time to leave us this glowing review - we will of course pass your kind comments onto Jordan. Thanks very much
The Lili Waste Team
Odpowiedź od Liliwaste
Thank you for your feedback! We’re glad to hear our staff has been very helpful - The Lili Waste Team
Fast, smooth and polite
Great Service as always, fast, smooth and extremely polite approach.
Thank you to everyone and especially to
Ryan Osborne!
10 września 2024
Odpowiedź od Liliwaste
Thank you for the great feedback! We’re glad to hear it. We’ll pass on your thanks to Ryan and the team. If you need anything else, just let us know! - The Lili Waste Team
Odpowiedź od Liliwaste
Thank you for your positive feedback! We're glad to hear that we resolved your issue quickly and provided great service. - The Lili Waste Team
Absolutely satisfied with service being provided and the staff on ground.
We are absolutely satisfied with services being provided to us by Lilly Waste Services. Collection is always in time and the staff is polite and professional.
10 września 2024
Odpowiedź od Liliwaste
We're delighted to hear you're satisfied with our services. We're committed to maintaining this high level of service for you! - The Lili Waste Team
Odpowiedź od Liliwaste
Thank you for the wonderful feedback! We're glad to hear we could resolve your issue quickly. If you need anything else, we're here to help! - The Lili Waste Team
Amazing service
Can not fault the service at all. When I called to speak to accounts they were incredibly helpful!
6 września 2024
Odpowiedź od Liliwaste
Thank you for the great review! We're glad to hear our accounts team was so helpful. If you need anything else, we're here to assist! - The Lili Waste Team
Please DON'T trust this company
Please DON'T trust this company. They miss sold us their services. Please read their contract super carefully as they will sign you up for 24 month contract, with out telling this. Then with in this contract they will hide the fact there is a 12 month auto renewal, that you will have write them two months before the end of your contract to cancel. If you miss this by a day you will have to pay for the full if you want to leave them. Their service, when they collect is poor, they left rubbish all over the curb, which we had to tide up.
6 września 2024
Opinia niezależna
Odpowiedź od Liliwaste
Thank you for your review. We’re sorry to hear about your experience and take your feedback seriously. As previously discussed with our accounts team, we are committed to transparency, and our contracts are designed to clearly outline all terms of service, including duration and cancellation policies. We encourage all our customers to review these details carefully when signing. With over 5,000 customers making transactions every day with minimal issues, maintaining high standards is essential to us, so this feedback comes as a surprise.
We apologise for any inconvenience you may have faced and are committed to thoroughly investigating your concerns to continually improve our service. If you have any additional questions or would like to discuss this further, please don’t hesitate to reach out to our customer service team at Customerservices@liliwaste.co.uk or call on 0345 50 50 500.
Great service from Liliwaste as always…
Great service from Liliwaste as always and they are very reliable. Would recommended!
4 września 2024
Odpowiedź od Liliwaste
Hello Daniel, Thanks for taking the time to leave us this great feedback - it is much appreciated.
The Lili Waste Team
CUSTOMER SERVICE ALWAYS HELPFUL
14 sierpnia 2024
Odpowiedź od Liliwaste
Hello Lisa,
Thanks for your feedback, we really do appreciate it and are very happy you have found our customer service team to be helpful.
The Lili Waste Team
A great company to work with
A great company to work with. Dave and the team are always happy to help.
13 sierpnia 2024
Odpowiedź od Liliwaste
Hi Tony, thank you for taking the time to leave us a great view. We will pass on your kind feedback to Dave.
The Lili Waste Team
Quick, friendly and reliable
Always very quick to answer the phone and dont leave us waiting unlike our old provider. They collect on time without any issues and it's always a nice friendly service. Can't fault them!
12 sierpnia 2024
Odpowiedź od Liliwaste
Hi there, thanks very much for your lovely review. We are delighted you have found our service to be friendly and reliable.
The Lili Waste Team
Odpowiedź od Liliwaste
Thank you for your 5 star review, we are delighted to hear you are happy with your service thus far!
The Lili Waste Team
Odpowiedź od Liliwaste
Thank you very much for the review , we are delighted you are happy with the service.
The Lili Waste Team
Great customer service, would defiantly recommend
19 lipca 2024
Odpowiedź od Liliwaste
Hi there, thanks so much for your lovely review we really do appreciate it.
The Lili Waste Team
Odpowiedź od Liliwaste
Hi Doug, thank you very much for the fantastic review. Your feedback as a customer is always valued.
The Lili Waste Team
A fantastic service with regular…
A fantastic service with regular reliable collection of our varied business waste - we highly recommend Liliwaste for all business waste needs.
19 lipca 2024
Odpowiedź od Liliwaste
Hello there!
Thanks so much for your great feedback, we really do appreciate you taking the time to get in touch with us.
The Lili Waste Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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