After waiting 2 weeks for an item (Thule roof tensioner) which was advertised as 3 - 5 working days the item arrived with a broken fixing. Phoned LETANG and was told to email picture of broken fixing... Zobacz więcej
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Zobacz, co mówią recenzenci
Great experience nothing was too much trouble. An excellent and knowledgeable team that go out of their way to make sure everything is perfect for you , we will now be using Letang Auto Electricals LT... Zobacz więcej
After being let down by another online store for same product who then took money then said not in stock till September. Contacted Dan , who said yes in stock can either fit or post I was onl... Zobacz więcej
There was a hitch with delivering my order by Evri but I was kept informed throughout and received my Thule awning by Fed Ex instead and within the original time frame. The packaging is pretty much... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
We are the new electrical generation who have been born into an age where vehicles and Transportation has been greatly advanced in mechanical and technological improvements, also in that same space of time vehicles incorporating electrical technology has had a phenomenal improvement in the industry and most vehicle on UK roads have an important electrical aspect to them. We cover a large area of southwest such as: Bath and District Area Bristol and District Area Wales
Dane kontaktowe
Unit 4, Ridgeway industrial centre, BS5 7EY, Bristol, Zjednoczone Królestwo
- Letangautoelectrics@gmail.com
- letang-auto-electrical-vehicle-parts.co.uk
3,9
Dobra
596 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 27% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
UNPROFESSIONAL
When I made the purchase for a Horrex Sliding door fly screen on the 15th April, it showed you had stock only to be notified a few days later that you do not and the earliest delivery will be the 14th May. I then received an email saying the delivery is delayed until June. I called and spoke to you yesterday (14th May) and we agreed that you shall call me back by close of business with a confirmed date. I AM STILL WAITING AND HAVE LEFT YOU 2 MESSAGES TODAY (15 MAY) PLEASE CANCEL AND MAKE A FULL REFUND.
Please do not try and make excuses and blame the supplier as you never had the audacity to call be back with an update
YOU ARE SO UNPROFESSIONAL
15 maja 2026
Opinia niezależna
Odpowiedź od Letang Auto Electrical LTD
Hi Richard
We agree with you 100%
Refund issued
As discussed the item was on back order until the 14th of May 2026, in which your was happy to wait for it to arrive into the uk.
Due to unforeseen international shipping circumstances this item is been pushed to June 14th shipping date.
As discussed over various calls and email correspondence it’s been put on the following shipment, which we have no control of entirely, we have apologies and ask you at the time of purchase would you like to cancel and we reinstate your order once it arrives into the uk.
Many businesses as well as ourselves of facing shipping problems worldwide
Have a great weekend
Best Regards
Letang auto
really helpful and friendly experience…
really helpful and friendly experience - coded battery to my car and great price for the battery - very pleased !
28 kwietnia 2026
I put in an order on 9 April
I put in an order on 9 April. I have not received this and any time I try to email the company there’s no response. It seems to me that this is a scam business
I have just read a rely that this is my fault! Seriously? If I had been asked for an email address I would have entered it. You had my home address and that’s all you need to send a parcel.
11 maja 2026
Opinia niezależna
Odpowiedź od Letang Auto Electrical LTD
Hi Bailie,
You checked out on 9th of april leaving no email only phone number, for tracking purposes we need an email address, there was no way to contact you.
Its impossible to send delivery or order updates. i will send you screen shot showing this.
We rang your number several times no answer.
Today you emailed us , we merged customer and sent your email a order confirmation before we could email you and let you know you need to check out using a northern ireland shipping profile.
You have left a review without any attempt to call us and give additional information to complete your order..
Checking in. I appreciated the customer care phone…
I appreciated the customer care phone call from a very friendly chap to just check I had not made a mistake with my order as it was slightly unusual.
7 maja 2026
Very easy to order and friendly…
Very easy to order and friendly telephone support for any questions I had, arrived sooner than expected even during a bank holiday weekend.
Will order again from these guys, solid service.
1 maja 2026
Quick delivery
8 kwietnia 2026
Can’t recommend Lataniel enough
Can’t recommend Lataniel enough, he was in contact through my whole order process. I Evan emailed about other parts for him to ring me and tell me he can source them a lot cheaper than I had found them for.
Will use again! 👍🏻
9 kwietnia 2026
Customer service
Item hadn't arrived and tracking wasn't working, but I called them, and the guy got on it right away and part arrived a few days later. So, I would use them again.
9 kwietnia 2026
service and support
5 kwietnia 2026
Odpowiedź od Letang Auto Electrical LTD
Many many thanks hope to see you shopping again with us soon, all the best
Great customer service
Great customer service from Dan. Kept me updated on order progress throughout. Would definitely use again.
30 marca 2026
Odpowiedź od Letang Auto Electrical LTD
Many thanks and hope you enjoy your new purchase with us
Bought and had fitted Thule wind out…
Bought and had fitted Thule wind out awning at a very good price! They have a professional setup and were very helpful i cannot recommend them enough.
30 marca 2026
Opinia niezależna
Odpowiedź od Letang Auto Electrical LTD
Many thanks and all the very best with your new product
I ordered parts from this company on…23/3/26
I ordered parts from this company on Monday 23/3/26 and received them today 25/3/26. Can’t believe how fast they are to deliver. Will be using again. And recommending to everyone.
25 marca 2026
Opinia niezależna
Odpowiedź od Letang Auto Electrical LTD
Happy to hear that you were happy with our delivery, hope you enjoy your new purchase and hope to see you visiting us again soon
I still haven't received my order I…
I still haven't received my order I phoned Friday for someone to tell me they would ring Monday we now on Wednesday very disappointed
5 marca 2026
Odpowiedź od Letang Auto Electrical LTD
Hi Philip
Apologies if no member of staff telephone called you Monday
As discussed on Friday you should’ve have received automatic notification of tracking information on Monday if there’s any issues or you haven’t received any tracking updates as explained please contact us via email ,
Letangautoelectrics@gmail.com or letang@laevp.co.uk phone call on 01173293660 mobile 07407221667 or on page live chat with the team for an update.
Ignored County Court Judgement – Bailiffs Instructed.
Please read this before you part with any money. This is all true and verifiable.
I ordered a part in July 2025 which they failed to deliver
I telephoned them to cancel the order and they put the phone down on me.
I sent a letter straight away confirming the cancellation and requesting a refund. This was ignored.
I sent a second letter requesting my refund and warned them I would take legal action if they didn’t pay. This was also ignored.
I commenced legal action at the County Court to recover my money and they were sent official notification.
They then sent a partial refund having deducted postage and a ‘restocking fee.’ This breaches the Consumer Contract Regulations 2013. Their ‘refund policy’ is unlawful and I have reported them to Bristol Trading Standards.
On 16th February 2026 the court found judgement in my favour and awarded me the FULL amount I was owed plus ALL my costs as well as accumulated interest. Case number 701MC150.
They have defied the court order and they now have a county court judgement (CCJ) against their business which will stay on record for six years.
County Court Judgements are linked to a company’s registered office address. On 26th February 2026 (ten days after the court case) they changed their registered address which is now on their website. This CCJ will be associated with their previous registered address and will not be linked to the new address. Draw your own conclusions.
The director of this company has changed his name at least three times since they were set up in 2018. (See Companies House records.)
I will now pay for a court ‘Enforcement Agent’ to recover my money (plus the additional costs) which may require bailiffs to visit their premises and seize property to the equivalent value.
Do you want to do business with a company like this?
16 lutego 2026
Opinia niezależna
Product has not arrived after weeks…
Product has not arrived after weeks waiting without information on delivery.
5 marca 2026
Odpowiedź od Letang Auto Electrical LTD
Hi James
Apologies you have experienced a delay or missing parcel.
I cannot understand why you haven’t contacted us at Letang directly, if you have delivery issue or no tracking information why didn’t you simply call or email, I have just checked your order number, then email address in system and there’s no correspondence from you, as well as phone calls records, IF we have not been notified that tracking or item is missing it’s impossible for us help assist you as we clearly don’t know, you haven’t received your parcel or tracking details.
All you need to do is send an email to Letangautoelectrics@gmail.com , chat box message 💬 on our home page , or call on 01173293660 Mon-Fri and a member of the team will update on your shipping information and ensure your contact information is correct
I wish this helps
We await your correspondence via our contact information
Really happy!
Really happy with dealing with Letang Auto to buy a rooftop air conditioner. I had two courtesy phonecalls to arrange delivery & to ensure I had appropriate sealant for the job. Delivery was spot on and the price for the unit was really competitive.
2 marca 2026
Odpowiedź od Letang Auto Electrical LTD
Many thanks hope you enjoy your new purchase, all the best
Odpowiedź od Letang Auto Electrical LTD
Many thanks hope you enjoy your new purchase, all the best
Odpowiedź od Letang Auto Electrical LTD
Many thanks hope you enjoy your new purchase, all the best
Ordered and it was dispatch and arrived…
Ordered and it was dispatch and arrived within 2 days. Product well packaged without damage
4 marca 2026
Odpowiedź od Letang Auto Electrical LTD
Many thanks hope you enjoy your new purchase, all the best
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