Beckie Hardisty is a credit to Lemonaid Motor Legal. She was so helpful and dealt with my claim efficiently and without fuss. After taking details of my claim she transferred me to Autoglass and they... Zobacz więcej
Reakcja na opinię
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Chloe, helpful, patient and thorough. My only criticism the inevitable phone delay before getting through! I thought afterwards that it would be helpful to have a message whilst waiting to connec... Zobacz więcej
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Mollie Wright made what could have been a tedious and irksome process following a collision yesterday a pleasant and productive experience. She listened to my comments and where necessary asked me t... Zobacz więcej
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I found the initial call handler, Lizzie Hewitt, to very polite, friendly and a pleasure to deal with. As well as being sympathetic she was very helpful. Unfortunately the transfer to Highway Insu... Zobacz więcej
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Informacje dotyczące firmy
- Ubezpieczenia wypadkowe
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- Agencja ubezpieczeń komunikacyjnych
- Usługi prawne
O Lemonaid Motor Legal Ltd
Napisane przez firmę
Our Mission
We believe in directly energising and impacting an insurer partner proposition to their policyholders through driving a forward-thinking end-to-end motor claims solution. That’s why we trust in harnessing market-leading technologies and applying a human approach to continuously develop and deliver seamless, best-in-class service to drive results, retention, and renewals for our business partners.
Napisane przez firmę
- We are committed to delivering the 5* service we believe our clients deserve.
- We understand that being involved in a road traffic accident can be stressful and overwhelming. Our dedicated staff are here to monitor and manage your claim, efficiently and effectively so you don't have to.
Dane kontaktowe
Unit A06 Magna 34 Business Park, S60 1FG, Rotherham, Zjednoczone Królestwo
- 02038790727
- info@lemonaid.legal
- lemonaid.legal
Seamless end to end claims management.
4,8
Doskonała
1 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
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An absolute shambles from start to…
An absolute shambles from start to finish. Avoid Lemonaid Motor Legal.
I genuinely cannot express how disappointed I am with Lemonaid Motor Legal. Following a non-fault accident on 21 September 2026, I expected a professional claims management company to make an already stressful situation easier. Instead, Lemonaid has managed to turn a relatively straightforward claim into a catalogue of poor communication, incompetence and unnecessary delays.
Physiotherapy: Unprofessional and unacceptable
The physiotherapy experience was appalling. I attended an appointment at their arranged provider in Wembley, where I was spoken to rudely about my booking, made to feel as though I had missed appointments despite it being my first visit, and subjected to questionable hygiene practices. The physiotherapist sneezed without subsequently sanitising and proceeded with a physical assessment without properly explaining what they were doing.
Follow-up information and emails were promised but never materialised. Given that I was recovering from multiple injuries, the complete lack of professionalism was particularly disappointing. I ultimately had to request another provider.
Hire car: A complete failure in customer service
The hire car arrangements were equally frustrating. I was supplied with an entry-level Audi Q3 that lacked the parking assistance features of my own Nissan Qashqai Tekna.
Despite repeatedly explaining that I needed suitable parking assistance for driving and parking in London, I was passed between departments, promised callbacks that never happened and left chasing answers.
I wasn't asking for a luxury vehicle or anything unreasonable. I was perfectly happy with a smaller, cheaper automatic vehicle, provided it had adequate parking assistance.
What made this worse was the complete lack of coordination between Lemonaid and the hire car provider. Nobody appeared willing to take responsibility, and the situation affected my ability to release my own vehicle for repairs.
Bott & Co: Yet another disappointing experience
As if the physiotherapy and hire car problems weren't enough, my experience with Bott & Co on the legal side has only added to the frustration.
The handling of the claim has felt unnecessarily drawn out and disjointed. Rather than receiving reassurance and proactive communication, I have been left questioning what is actually happening and why everything seems to require so much chasing.
Vehicle repairs: Delays, delays and more delays
A month after my accident, I am still dealing with delays and frustration surrounding my vehicle repairs.
The accident was not my fault, yet I seem to be the one bearing the inconvenience, coordinating between parties and pushing for progress.
What exactly is the point of appointing a claims management company if the customer ends up doing the managing?
My overall experience
What makes this particularly disappointing is that these are not isolated incidents. There appears to be a recurring pattern of poor communication, inadequate coordination, missed commitments and a complete lack of accountability across the various services involved in my claim.
Lemonaid should be overseeing these providers, ensuring customers receive a professional service and intervening when things go wrong. Based on my experience, that simply hasn't happened.
I have spent more time chasing, escalating and explaining basic requirements than I ever reasonably expected.
Being involved in a road traffic accident is stressful enough, particularly when you are recovering from injuries. The last thing anyone needs is a claims management company adding to that stress.
I would not recommend Lemonaid Motor Legal to anyone. If this is the standard of service provided to someone involved in a non-fault accident, I would seriously question the value of using them at all.
One star, and only because Trustpilot doesn't allow zero.
21 października 2026
Opinia niezależna
Odpowiedź od Lemonaid Motor Legal Ltd
Hi Dion,
Thank you so much for this lovely review.
We are so happy to see that we were able to provide you with the excellent service we pride ourselves on.
We know that being involved in an incident can be stressful and time is often of the essence to get you moving again. We are so pleased to see that we were able to do this for you.
Many Thanks,
Lemonaid Motor Legal Ltd.
Cienna was brilliant at handling my…
Cienna was brilliant at handling my claim.
12 października 2026
Opinia niezależna
Odpowiedź od Lemonaid Motor Legal Ltd
Hi Caitlin,
Thank you so much for this lovely review of Cienna.
We are so happy to see that she was able to provide you with the excellent service we pride ourselves on.
Many Thanks,
Lemonaid Motor Legal Ltd.
I was pleasantly surprised how quickly…
I was pleasantly surprised how quickly and professionally Lemonaid motor legal dealt with my claim, Richard Duffy kept me informed every step of the process, nothing was too much trouble, he would answer questions and follow up by email any queries I had, he brought my claim to a close very quickly, highly recommended,
3 października 2026
Opinia niezależna
Odpowiedź od Lemonaid Motor Legal Ltd
Hi Mark,
Thank you so much for sharing your experience with us.
We are so happy to see that Richard was able to give you a smooth claim journey and kept you fully informed of every step of the total loss journey.
We have shared your feedback with Richard and his team.
Thanks,
Lemonaid Motor Legal Ltd.
Professional Ineptitude
If someone hits your car and you are the injured party, expect a payout below the value of the vehicle and the cost to replace like for like. They are also completely inept at being able to recover associated costs.
My insurance cover was with 1st Central, who passed my claim on to this lot, so steer clear of both 1st Central AND Lemonaid Legal!
7 października 2026
Opinia niezależna
Odpowiedź od Lemonaid Motor Legal Ltd
Hi Peter,
Thank you for taking the time to share your feedback. We are sorry to hear that you remain disappointed with the outcome of your claim.
Following the concerns you raised about your vehicle valuation, both Lemonaid and independent engineers reviewed the available market evidence, including the comparable vehicles you provided. This review supported the pre-accident valuation, and we shared our findings with you.
We also appreciate your concerns regarding additional expenses associated with purchasing a replacement vehicle. When you contacted us to ask whether these costs could be recovered, we reviewed the proposed expenses and explained the position before any costs had been incurred. Our intention was to ensure you had clear information about what could be recovered before making any financial commitments.
As Lemonaid is not an insurer, our role is to support clients in presenting and pursuing their claims against the responsible third-party insurer, who considers the evidence and any proposed settlement. Where appropriate, we can challenge valuations and pursue additional losses, but we also aim to provide realistic guidance about what is likely to be recoverable.
We understand that the claims process can be frustrating, particularly when the outcome differs from what was hoped for. Our team has since been in touch to discuss your concerns further, and we remain happy to provide any additional clarification you may need.
Lemonaid Motor Legal
Best customer service and service 100%…
Best customer service and service 100% recommendations
5 października 2026
Opinia niezależna
Odpowiedź od Lemonaid Motor Legal Ltd
Hi Atiq,
Thank you for leaving such a lovely review. We know that nobody wants to be in a position to make a claim, but we are so glad to hear that you received the 5* service from start to finish we pride ourselves on.
Many Thanks,
Lemonaid Motor Legal Ltd.
Beckie Hardisty is a credit to Lemonaid…
Beckie Hardisty is a credit to Lemonaid Motor Legal. She was so helpful and dealt with my claim efficiently and without fuss. After taking details of my claim she transferred me to Autoglass and they booked me in straightaway. It was an absolute pleasure dealing with Beckie. I wish all businesses had a Beckie, as life would be so less stressful.
29 września 2026
Opinia niezależna
Odpowiedź od Lemonaid Motor Legal Ltd
Hi Mr Broad,
Thank you so much for leaving such a lovely review for Beckie.
She is new to the business so this review has been shared with everyone at Lemonaid Motor Legal Ltd. We are so glad to see that she has been able to provide the 5* star service we pride ourselves on from the get go.
Many Thanks,
Lemonaid Motor Legal Ltd.
Very helpful and patient on the phone
22 września 2026
Opinia niezależna
Odpowiedź od Lemonaid Motor Legal Ltd
Hi Filiz,
Thank you so much for this lovely review.
We are so happy to see that we were able to provide you with the excellent service we pride ourselves on.
Many Thanks,
Lemonaid Motor Legal Ltd.
Helpful and sympathetic.
I found the initial call handler, Lizzie Hewitt, to very polite, friendly and a pleasure to deal with. As well as being sympathetic she was very helpful.
Unfortunately the transfer to Highway Insurance was not so smooth as they were extremely slow answering the call.
21 września 2026
Opinia niezależna
Odpowiedź od Lemonaid Motor Legal Ltd
Hi Charles,
Thank you so much for this lovely review of Lizzie.
We are so happy to see that she was able to provide you with the excellent service we pride ourselves on. But we are sorry to hear that your insurer wasn't the quickest at answering your calls. While we have no control over their answering times , we have passed accross your feedback for service improvement.
Many Thanks,
Lemonaid Motor Legal Ltd.
Kerryanne has just taken details of an…
Kerryanne has just taken details of an accident. She was very helpful in taking me through the process and her manner takes the stress out of an upsetting situation.
19 września 2026
Opinia niezależna
Odpowiedź od Lemonaid Motor Legal Ltd
Hi RP Winnett,
Thank you so much for leaving such lovely feedback for Kerryanne.
We are so glad to see she was able to provide you with the 5 star service we pride ourselves on. We know making a claim can often be daunting and stressful and we are so happy that you felt in good hands with Kerryanne.
Many Thanks
Lemonaid Motor Legal Ltd.
Bradley is a legend
Bradley is a legend. Proper credit to the company - he deserves a pay rise and employee of the year!
18 września 2026
Opinia niezależna
Odpowiedź od Lemonaid Motor Legal Ltd
Hi Greg,
Thank you so much for leaving such lovely feedback for Bradley.
We are so glad to see he was able to provide you with the 5 star service we pride ourselves on. It's only his second week on the phones and to hear he provided you with such great service has definitely earned him an employee of the year nomination.
Many Thanks
Lemonaid Motor Legal Ltd.
We spoke to Mollie Wright who made our…
We spoke to Mollie Wright who made our incident easy yo report.
Mollie was extremely helpful & very pleasant to chat to.
18 września 2026
Opinia niezależna
Odpowiedź od Lemonaid Motor Legal Ltd
Hi David,
Thank you so much for this lovely review of Mollie.
We are so happy to see that she was able to provide you with the excellent service we pride ourselves on.
Many Thanks,
Lemonaid Motor Legal Ltd.
Bradley Hiley a credit to Lemonaid
Spoke with Bradley Hiley today regarding my car being crashed into, really nice lad that was easy to speak to, listened to everything I had to say & was very clear as to what was going to happen with my claim. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
17 września 2026
Opinia niezależna
Odpowiedź od Lemonaid Motor Legal Ltd
Hi Russell,
Thank you so much for leaving such lovely feedback for Bradley.
We are so glad to see he was able to provide you with the 5 star service we pride ourselves on. We know making a claim can often be daunting and stressful and we are so happy that you felt in good hands with Bradley.
Many Thanks
Lemonaid Motor Legal Ltd.
Very helpful and explained details.
16 września 2026
Opinia niezależna
Odpowiedź od Lemonaid Motor Legal Ltd
Hi Paul,
Thank you so much for this lovely review.
We are so happy to see that we were able to provide you with the excellent service we pride ourselves on.
Many Thanks,
Lemonaid Motor Legal Ltd.
Highly unprofessional and a waste of time.
The person I spoke to on the phone, Beckie, sounded super helpful. However, she asked so many questions that I began to wonder who I was actually dealing with. I just had a chip on my windscreen. Eventually, she said she was going to find out who my insurer was. I told her the insurance company and the policy number.
She said that she was going to call the repairer and transfer all of my details so that I wouldn't have to give them again. However, when I was put through, the person said that they had simply told them it was a windscreen repair and left it at that. I had to go through everything again (only they actually needed fewer details...).
Whilst I was still on the phone to the repairer, I got a text from Lemonaid saying that they had closed the file. I then got an email asking for a review, but there were no links even though they said they were - which tells me they knew they had done a bad job.
Whilst I was on the phone to Beckie, I could hear her colleagues messing around in the background. Highly unprofessional and a waste of time.
9 września 2026
Opinia niezależna
Odpowiedź od Lemonaid Motor Legal Ltd
Hi Louise,
Thank you for your feedback. We’re pleased to hear you found Beckie helpful, although we’re sorry the overall experience left you disappointed.
Having reviewed the call, we can confirm that Beckie explained who Lemonaid Motor Legal is and who we were acting on behalf of on two occasions. As part of receiving a new claim, we are required to obtain the full claim details, although we appreciate the frustration of then having to repeat some information when the windscreen provider did not require the details we had gathered and instead asked for your call to be transferred straight through. This has been addressed with your windscreen provider.
We have also noted your comments regarding background noise and listened to the call recording as part of our investigation. As our team operates within a contact centre environment, some general background conversation may occasionally be audible during calls. On this occasion, we were unable to identify any unprofessional conduct during the call.
Finally, the review links were included within the email, embedded within the relevant review platform images. We actively welcome all customer feedback, positive or negative, and would never seek to prevent a customer from sharing their experience.
Thank you for taking the time to provide your feedback.
Many Thanks
Lemonaid Motor Legal Ltd.
He was calm and very understanding…
He was calm and very understanding calmed me down i was a mess he even continuesd to phone evey day to see if i needed anything so thank you again.
11 września 2026
Opinia niezależna
Odpowiedź od Lemonaid Motor Legal Ltd
Hi Carol,
Thank you for taking the time to share your experience with us.
I have reviewed your file, and I can see your file handler was Jamie.
We have shared your lovely feedback with him, it has made his day to know he made such a difference to your claims journey.
Many Thanks,
Lemonaid Motor Legal Ltd.
Beckie was great 👍 very helpful
Beckie was great 👍 very helpful
Talked me through everything
9 września 2026
Opinia niezależna
Odpowiedź od Lemonaid Motor Legal Ltd
Hi Jane,
Thank you so much for taking the time to share your lovely feedback with us!
We’re delighted to hear that Beckie made the claim reporting process easy and straightforward for you. We’ll be sure to pass your kind words on to her, she’ll be thrilled to hear them!
Many thanks,
Lemonaid Motor Legal Ltd.
Brad was ace and very good at making…
Brad was ace and very good at making you understand the process of things
4 września 2026
Opinia niezależna
Odpowiedź od Lemonaid Motor Legal Ltd
Hi Calvin,
Thank you for taking the time to leave Brad this review, Brad will be thrilled to hear that he made the claim reporting process simple and efficient.
Many Thanks,
Lemonaid Motor Legal Ltd.
When I called I spoke to Beckie…
When I called I spoke to Beckie Hardisty she was very polite and patient with me she answered any questions that I had took all the information needed and explained everything as we went along also it was lovely to talk to a person NOT a robot can’t praise her enough a credit to your company more Beckie’s please.
2 września 2026
Opinia niezależna
Odpowiedź od Lemonaid Motor Legal Ltd
Hi Mr Sutherland,
Thank you so much for leaving such a lovely review for Beckie.
She is new to the business and this is her very first review so this has been shared with everyone at Lemonaid Motor Legal Ltd. We are so glad to see that she has been able to provide the 5* star service we pride ourselves on from the get go.
Many Thanks,
Lemonaid Motor Legal Ltd.
Odpowiedź od Lemonaid Motor Legal Ltd
Hi Fast Brothers
We are so happy to hear you found the claims process very good.
We know making a claim can sometimes be quite daunting so we are so glad to see we have been able to provide you with not just the 5* service we pride ourselves on but 10 stars on this occasion.
Many thanks,
Lemonaid Motor Legal Ltd.
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