Bought several bags from The Leather Satchel Company over the past few years. Each bag is excellently made with very high quality leather by outstanding craftsmen. Highly recommended.
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The Leather Satchel Company has been an absolute DREAM to work with! I highly recommend them to craft the handbag of your dreams. The ordering process was easy and the options were plenty! The communi... Zobacz więcej
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My bag is exactly what I wanted. The quality is excellent. The attention to detail is meticulous! They went through the details of what I required to ensure that I received exactly what I wanted. I am... Zobacz więcej
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I have bought a number of items from The Leather Satchel Co and each one has been beautifully made with quality materials and the colours closely match those on the website. In addition I have fou... Zobacz więcej
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Informacje dotyczące firmy
- Producent wyrobów skórzanych
- Sklep z torbami i walizkami
- Sklep z walizkami i torbami
- Sklep z torebkami
- Sklep z wyrobami skórzanymi
Napisane przez firmę
The Leather Satchel Co. are England's oldest surviving satchel maker. While specialising in classic shapes; such as satchels, music bags and saddlebags; they have a wide diversity of bags from modern cross-body bags, saddlebags and totes.
Dane kontaktowe
Unit 14b, Interchange Business Park, Wilson Road, L36 6JG, Liverpool, Zjednoczone Królestwo
- 0151 453 1966
- team@leathersatchel.com
- leathersatchel.com
Perfect mini backpack
Speedy delivery, incredible customer service and a beautiful gift that my sister loved! Gift wrap definitely worth extra, was beautifully packaged. Would recommend to anyone
7 lipca 2023
Opinia niezależna
Odpowiedź od The Leather Satchel Co.
Lucy, thank you so much for your kind words and for taking the time to share your experience with us on Trustpilot.
It warms our hearts to hear that our leather backpack brought such joy to your sister on her birthday. We're chuffed to bits that you loved our gift wrap, and we're especially thrilled to know our customer service team was able to meet your needs efficiently!
Your support is very much appreciated, Lucy, and recommendations like yours help others find us.
Here's to many more happy birthdays and delightful surprises for your loved ones! ❤
I love The Leather Satchel Company
I love The Leather Satchel Company. Bought a festival satchel earlier this year and have just bought the Envelope Clutch. Used it last night when out celebrating our anniversary and it fitted all that I needed. Going to use both on our next trip. Staff are lovely and bags will last a lifetime. Can’t recommend them enough.
27 czerwca 2023
Opinia niezależna
Odpowiedź od The Leather Satchel Co.
We are overjoyed to hear that you're loving your satchels from The Leather Satchel Company! We're thrilled that your festival satchel and Envelope Clutch are meeting your needs and adding a special touch to your occasions.
It's wonderful to know that our products will be accompanying you on your future trips. We take pride in crafting pieces that not only serve a functional purpose but also stand the test of time.
Thank you for your kind words about our team - we strive to provide the best service possible, and your feedback reinforces those efforts. ❤
I just love this company
I just love this company! A beautiful bag and beautiful people that know what great service is all about. Quick response times and more than happy to help if you injure your beloved satchel too! The craftsmanship is second to none and I cannot wait to get another.
19 czerwca 2023
Opinia niezależna
Odpowiedź od The Leather Satchel Co.
What a wonderful review!
It genuinely made our day here at The Leather Satchel Company.
We're thrilled to hear that you love your new bag and our service. We strive to provide excellent craftsmanship with every piece we create and top-notch customer service, and it's always rewarding when these efforts are appreciated.
Your kind words about our team have been shared and received with huge smiles. We're always ready to lend a hand (or a needle and thread) should your satchel need a little TLC.
We're also quite excited about the prospect of crafting another bag for you in the future. Be sure to keep an eye on our new arrivals, there might be something that catches your fancy!
Thanks again for your fantastic review, and for being a wonderful part of our leather satchel family.
Excellent!
The best leather satchel and small leather goods Company. The best customer service and communication. Well made, beautiful and you can custom design your satchel with many options available. Highly recommended!! Absolute 5 stars ⭐️ !
15 maja 2023
Opinia niezależna
Odpowiedź od The Leather Satchel Co.
We're absolutely delighted to read your glowing review! It is always wonderful to hear from our customers, and your positive words are a testament to the passion and dedication we put into our work at The Leather Satchel Co.
It's incredibly gratifying to hear that you appreciate our custom design options and the craftsmanship of our satchels. We strive to ensure that each item we create is as unique as the person who carries it, and your acknowledgement truly warms our hearts.
Our team takes immense pride in delivering top-tier customer service, and we're thrilled that this was reflected in your interactions with us.
Thank you so much for your strong recommendation and your generous 5-star rating. Customers like you are the cornerstone of our business, and your satisfaction is our highest reward.
Your review has been shared with the team and has certainly brightened our day. We're so grateful for your support and we look forward to crafting more beautiful leather goods for you in the future!
The leather backpack I purchased from…
The leather backpack I purchased from this store has exceeded my expectations in every way. The craftsmanship and quality of the leather are exceptional, providing both durability and style. The backpack is not only spacious enough to hold all my essentials but also adds a touch of sophistication to my everyday look.
5 maja 2023
Opinia niezależna
Odpowiedź od The Leather Satchel Co.
Dear Alex, thank you so much for taking the time to leave a review. We're thrilled to hear that your backpack has exceeded your expectations and you're loving the craftsmanship, quality, and functionality of it!
Seeing that you've enjoyed your purchase, it would be REALLY helpful to understand what we could do to make your experience a perfect five-star one.
Please feel free to reach out and share any suggestions you might have, or if there's anything more we could do to enhance your experience.
Thank you again for choosing our products and we look forward to hearing from you.
Wish I could give 10 stars!
The quality of their pieces is incredible and their customer service is top-notch. The ability to fully customize each bag is what makes Leather Satchel Co. stand out from the other bag companies! I searched long and hard to find my perfect forever work bag, and I'm so happy to have found Leather Satchel Co. They have a customer for life in me!
18 maja 2023
Opinia niezależna
Odpowiedź od The Leather Satchel Co.
Wow, Morgan, you really know how to make a team's day! We're grinning from ear to ear after reading your review.
It's pretty darn cool to know that our passion for quality and detail resonates with folks like you. Crafting these bags is what we live for, and knowing you've found your perfect work companion in one of our pieces... well, that's the cherry on top. 🍒
A big, hearty thanks for being part of our journey, Morgan, and for choosing us in your quest for the perfect bag. You rock! 👊
Above and beyond!
I've bought about 6 bags from TLSC now, all exactly as ordered. Recently Keith monogrammed 2 travel gift sets I'd bought from them a couple of months ago. Their customer service goes above and beyond, and I also love that everything is hand made in Liverpool.
28 marca 2023
Opinia niezależna
Odpowiedź od The Leather Satchel Co.
Thank you so much for your kind words and fantastic review! We're thrilled to hear that you're pleased with our products and the personalised monogramming on your travel gift sets. as you know, the team at TLSC takes pride in providing excellent customer service and crafting high-quality, handmade items, here in Liverpool.
Your continued support means the world to us, and we'll make sure to keep up the good work. Please don't hesitate to reach out if you have any questions, suggestions, or need assistance with future orders. ♥
Warm regards,
The TLSC Team
The leather bags I received were of…
The leather bags I received were of exceptional quality, with beautiful craftsmanship and no single scratch on any of the items, making them perfect for everyday use.
28 marca 2023
Opinia niezależna
Odpowiedź od The Leather Satchel Co.
Hi Maddison,
Thanks for taking the time to leave us some feedback.
We're so happy you think the bags are of "Exceptional Quality" with "Beautiful Craftsmanship" and that they are 'Perfect" for everyday use.
That's almost exactly what we are aiming for! (...we just also include 3 extra requirements which are creating them in a sustainable method, with ethical manufacturing, and an affordable price tag.)
We'd love to know what else we could include to get that last missing star to change your experience with us from a 'slightly better than average' 4 star review to a "Wow, I love this company and the way they do things - 5 STARS!"
Thanks again, but what can we do better?
~ team@leathersatchel.com
100% recommend!
I cannot fault The Leather Satchel Co. I have purchased my second bag and I am over the moon with it. The delivery time was accurate and I was given updates along the way. They even popped in a beautiful gift with the order!
Having so much choice on the design makes it so personal to you. You can order swatches for a low price which can then be offset against the bag cost. You can choose between silver or gold hardware and any pockets you want adding. I’ve also loved the option to monogram the bags and have done this on both bags. I really appreciate that the bags do not have brash logos across them and have an elegance that you won’t find anywhere else.
Finally, the customer service has been excellent both times, especially when I needed to change the bag strap length!
17 lutego 2023
Opinia niezależna
Odpowiedź od The Leather Satchel Co.
Dearest GM, thank you for making ANOTHER order with us!
We just ♥love♥ it, when people get more bags from us (because it let's us know we are doing things right!) We hope we can always serve you! 🙏
Phenomenal Company!
I cannot recommend this company highly enough. Absolutely faultless workmanship, the most beautiful satchel ever, stunningly packaged, made and sent with love that you can feel from the moment you pick up the box AND the highest level of customer care I have ever experienced, they should have 100 stars!! Paula xx
10 grudnia 2022
Opinia niezależna
Odpowiedź od The Leather Satchel Co.
Paula, thank you. We can't thank you enough for taking the time to leave such a thoughtful review. 🙏
Highly recommended!
Straightforward ordering system. Clear communication about despatch and delivery.
Absolutely beautiful product!
2 grudnia 2022
Opinia niezależna
Odpowiedź od The Leather Satchel Co.
Hi Ruth, thanks for leaving a lovely concise review. We're over-joyed that you think the product we made for you is "Absolutely Beautiful." - thanks ♥♥♥
The satchel arrived beautifully…
The satchel arrived beautifully packaged, presented and crafted, my wife loves her new bag, a great proud to be British product.
25 grudnia 2022
Opinia niezależna
Odpowiedź od The Leather Satchel Co.
Dear Ian, we're really happy everything arrived well. We strive to ensure everything that gets delivered to you does so in perfect condition, and the experience you have unpacking is enjoyable whilst not being wasteful.
We're really glad you enjoyed that, along with the actual product we crafted for your wife on your behalf.
Thank you SO much for taking the time to leave a review! It REALLY helps make a difference.
I would definitely recommend the…
I would definitely recommend the Leather Satchel Co. From my first email asking about specific product to last email when I got confirmation that my item has been sent everything went smoothly. The item arrived well packed and the backpack I've ordered is very well made and looks so cool. I would definitely recommend it. I will be ordering next year for my daughter's birthday as she loves it too. Thank you:)
16 grudnia 2022
Opinia niezależna
Odpowiedź od The Leather Satchel Co.
Dear Beata, thank you for your kind review. We're so happy we could help you find the perfect design to make for you!
...we look forward to helping you get one for your lovely daughter too!
🙏
I’m blown away by Leather Satchel co…
I’m blown away by Leather Satchel co and their impeccable attention to detail and customer care. I made a mishap on my order which they rectified and even delt with my faffing over different types of leather. Order arrived today and it’s beyond stunning and worth every penny. I even found a free leather card holder in my order. You are one in a million and have converted me into a life time shopper. It was a true joy to shop with you and a real experience. Merry Christmas
18 grudnia 2022
Opinia niezależna
Odpowiedź od The Leather Satchel Co.
Hi Nikita, We're so glad you loved your experience with us and that the bag we made for you was "beyond stunning" -- that is truly commendable praise -- but we can't take it all. After all you designed the bag, we simply made it for you!
So "Well done, for designing a beautiful bag and choosing a team who knew how important all those little details are to you!" 👏🥳🎉
Wonderful customer service and super…
Wonderful customer service and super fast shipping. The quality of this bag is outstanding!
21 listopada 2022
Opinia niezależna
Odpowiedź od The Leather Satchel Co.
Hi Amy, thank you for taking the time to leave a review on Trustpilot! it's so brilliant when our lovely clients take time out of their lives to leave reviews for us - it's really important - not only does it helps with team moral, it shows others that they can trust us. Thank you!
Beautiful, high quality bags
I now have several bags from the leather satchel company and I love them all! I have also gifted them. Two bags I have ordered have been bespoke. The help and service has always been great. For my latest purchase, I bought a bespoke mini tote. I found it difficult to choose my colours but Shaun helped me by responding to questions and sending mock up pictures. I now have my perfect bag and the quality is outstanding as always. Once ordered, I was updated about delivery and it arrived beautifully packaged soon affer with a little surprise gift of a lovely tassel keyring too - thank you!
These bags last and last and improve with age. Highly recommend this lovely, family-run, small business.
28 października 2022
Opinia niezależna
Odpowiedź od The Leather Satchel Co.
Thank you L'Meg. I will pass on your comments to Shaun, he will be happy to know his efforts are helping people and are being recognised. Thank you for taking the time to leave a review and your endorsement - we truly appreciate it!
First Class Service!
Contact and communication with the LSC’ was First Class. Shaun was exceptional dealing with the repair to my satchel. Nothing was a problem. The repair was dealt with professionally and a speedy service.
My beautiful satchel was returned to me promptly, the repair itself was faultless. Shaun also had a new strap fitted for me, which is now the perfect length. A little surprise was in my parcel with my satchel beautifully wrapped, a triangle shape leather purse so pretty and such a lovely gesture.
ThankYou! So much Shaun
I LOVE my satchel even more now….. ❤️
I would highly recommend the LSC’ if anyone is looking to purchase a beautiful well made satchel or any other leather goods. 😊
15 października 2022
Opinia niezależna
Odpowiedź od The Leather Satchel Co.
"First Class" 😊 ...what a lovely thing to say! Thank you! I'll let Shaun know his professionalism and speedy service is greatly appreciated! The little gift is our way of saying thanks for giving us the chance to adjust the shoulder strap for you - so that's it's now the perfect length for you!
Thank you for the high-priase and recommendation - we truly appreciate that you took the time to leave us feedback - thank you! 🙏
These people are total stars
I highly recommend the Leather Satchel Company. I love my new bag, it will be my constant companion. Apart from being absolutely beautiful and practical, I suspect it has supernatural powers. It's already faced down the usually sneery receptionist at the bank. I got it sent to France which, these days, is usually a big hassle, but Shaun was brilliant and organised everything really quickly and without fuss.
26 sierpnia 2022
Opinia niezależna
Odpowiedź od The Leather Satchel Co.
Hi Rosie,
Thanks so much for your lovely review - I will share it with the rest of the team (including Shaun) -- we all love hearing your thoughts and details of your experience with us, because it makes everything we do so much more worthwhile, and lets us know what we are doing right or wrong, so we know what to focus on, etc. It's an important part of any business that believes in serving it's clients to the best of their ability.
Thank you, Keith + The Team 🙏
What can I say 1st class customer…
What can I say 1st class customer service from the start to the end. High end doesn’t do it justice it’s flawless the stitching the fresh leather the packaging all of it. It’s a top end product and will be buying again.
ThAnkyou so much
19 sierpnia 2022
Opinia niezależna
Odpowiedź od The Leather Satchel Co.
Hi Lee, thanks for such an awesome review! Greatly appreciated, every little thing helps our family business, so thank you! We look forward to hearing from you again!
Amazing!!!
The Leather Satchel Company is amazing! High quality leather products made in the UK. They have many styles and leathers, and will customize many bags (add a handle, make the bag a little deeper, make straps removable, etc). I met the owner and some of the staff and they were incredibly helpful and friendly in person and over email when working out the details of my order. I've recommended this company to family and friends, and will also be placing more orders for myself in the future.
15 sierpnia 2022
Opinia niezależna
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