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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Bought several bags from The Leather Satchel Company over the past few years. Each bag is excellently made with very high quality leather by outstanding craftsmen. Highly recommended.

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Oceniono na 5 z 5

The Leather Satchel Company has been an absolute DREAM to work with! I highly recommend them to craft the handbag of your dreams. The ordering process was easy and the options were plenty! The communi... Zobacz więcej

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Oceniono na 5 z 5

My bag is exactly what I wanted. The quality is excellent. The attention to detail is meticulous! They went through the details of what I required to ensure that I received exactly what I wanted. I am... Zobacz więcej

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Oceniono na 5 z 5

I have bought a number of items from The Leather Satchel Co and each one has been beautifully made with quality materials and the colours closely match those on the website. In addition I have fou... Zobacz więcej

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Informacje dotyczące firmy

  1. Producent wyrobów skórzanych
  2. Sklep z torbami i walizkami
  3. Sklep z walizkami i torbami
  4. Sklep z torebkami
  5. Sklep z wyrobami skórzanymi

Napisane przez firmę

The Leather Satchel Co. are England's oldest surviving satchel maker. While specialising in classic shapes; such as satchels, music bags and saddlebags; they have a wide diversity of bags from modern cross-body bags, saddlebags and totes.


Dane kontaktowe

5,0

Doskonała

Wynik TrustScore: 5 na 5

798 recenzji

5 gwiazdek
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Oceniono na 5 z 5

Fabulous craftsmanship

I cannot rate this company highly enough.
I bought a 14" satchel in wrought iron and Keith checked every detail before the bag was made, he even replied on Boxing Day.
What more can I say? The bag is perfect and I love it

4 lutego 2026
Opinia niezależna
Logo The Leather Satchel Co.

Odpowiedź od The Leather Satchel Co.

Dawn, thank you for taking the time to write this.

I’m really glad the satchel feels right to you, especially after all that deciding around size and colour.

Wrought iron is a brave choice and it suits that bag beautifully… it’ll age in a very honest way.

Oceniono na 5 z 5

Music bag

I was given a music bag for Christmas, and I had great pleasure in deciding over the samples. The colour choice is impressive, but what is more impressive is Keith’s eagerness to give one the perfect bag. When I mentioned some additions, he wrote detailed suggestions with clear photographic options. It could not have been clearer, with the result that I knew exactly what I was going to get. Even so, when the box arrived it was exciting to unwrap. The packaging is beautiful. I am so happy with my music bag. I just have to ensure that my playing does it justice. I love the heaviness of the metal bar. It is wonderful that the factory is here. The quality shows. Thank you, Keith.

3 lutego 2026
Opinia niezależna
Logo The Leather Satchel Co.

Odpowiedź od The Leather Satchel Co.

Thanks for taking the time to write this, Geoff.

The samples and talking through all the available customisations we can do is really just about removing uncertainty before anything’s made.

It's all about ensuring the finished piece can get on with doing its job for you without compromise.

I’m glad the music bag lived up to that moment when the box was opened, and that the solid stainless steel hardware feels good to use.

Knowing how it was made really matters, and it’s good to hear that you are in support of keeping alive these British Crafts.

Geoff, I hope it serves you well… and I am certain with your leather sidekick cheering you on that your playing will more than rise to meet the challenge.

Thank you. 🙏

Oceniono na 5 z 5

Bellflower Festival Satchel

Just bought my first Festival Satchel and I know it’s not going to be my last! The quality of the bag is wonderful, as was the whole shopping experience. Brilliant customer service!

19 stycznia 2026
Opinia niezależna
Logo The Leather Satchel Co.

Odpowiedź od The Leather Satchel Co.

Thanks for taking the time to write this, Marie.

A first Festival Satchel usually tells you pretty quickly whether it’s right or not, so it’s good to hear it’s found a nice home with you.

I am glad the whole experience was wonderful for you. We try to keep our service level at the the same level as our products so there's no surprises and everything just makes common sense.

I appreciate you choosing to come to us for your first one.

Oceniono na 5 z 5

Incredible Service

I recently purchased a satchel as a Christmas present for my wife. I left it very late in the day to order, 13th December but still went ahead with fingers crossed I might receive it by Christmas.

I was contacted by The Leather Satchel Co on the day of ordering who explained that these bags are handmade however was given some assurance that I would receive the finished item in time.

The Leather Satchel Co kept me updated as to where they were in the process making a helpful suggestion about adding a handle and updates when the bag was dispatched.

I’m pleased say that I received the bag on 20th December and to say I'm happy with it is an under statement you can see and feel the quality of the finished article and I’m sure my wife will have many years happy use.

Andrew

20 grudnia 2025
Opinia niezależna
Logo The Leather Satchel Co.

Odpowiedź od The Leather Satchel Co.

Thanks for taking the time out your day to write this, Andrew, it's very thoughtful of you and great appreciated.

Ordering that close to Christmas always adds a bit of pressure, so the sensible thing is simply to be honest about what’s possible and then keep things moving without taking shortcuts.

Keeping you updated and making a small suggestion along the way is really just part of making sure the finished piece does what it’s meant to do.

I’m glad it arrived when it did, and were even happier that the quality came through once you had it in your hands. I hope it gets many years of proper use and becomes part of your wife’s everyday rhythm.

Oceniono na 5 z 5

Wish I could give 6*!

I have just received my bag and I immediately fell in love with it. The bag itself is a timeless design and is extremely well made. What makes me wish I could give 6* instead of 5, is the fact these bags are handmade in Britain. It’s so rare these days to buy an item and feel the love, care and attention that went into making it and I really do hope they continue to make their products in this way - it just doesn’t compare to fast fashion. Also the updates and communication throughout was 10/10. I had a last minute design change request and needed my bag on a tight deadline and it was sorted out with no issues. I will definitely be a returning customer and will be recommending you to all my friends & family!

14 stycznia 2026
Opinia niezależna
Logo The Leather Satchel Co.

Odpowiedź od The Leather Satchel Co.

Thanks for taking the time to write this! 😊

Choosing to keep things made here, by hand, does matter to us, even though it’s the harder route. I’m glad that care and attention came through when you received the bag.

Being able to make a late adjustment and still get everything finished on time is really just about staying focused on the job rather than rushing it. I appreciate you trusting us with it, and I’m pleased it’s ended up somewhere it’ll be properly used.

Oceniono na 5 z 5

Fantastic !

Again I can`t recommend the Leather Satchel Company enough - as a returning customer it is a pleasure to trust and relie on the fantastic customer service (many thanks to Keith !), the exeptional and outstanding quality of the satchels - and of course the choice of sizes, colours, extras,... This time I just wanted to add a handle, everything was taken care of to make sure I got exactly what I wanted to upgrade my beloved satchel. It is a treat to own a bag made by this experts, and a pleasure to deal with the lovely staff. Thank you !

17 grudnia 2025
Opinia niezależna
Logo The Leather Satchel Co.

Odpowiedź od The Leather Satchel Co.

Thanks for taking the time to write this, Julia.

Coming back to upgrade an existing satchel rather than replace it is exactly how we expect these bags to be treated, and should feel like a continuation, not a compromise, so the focus is always on making sure it fits properly with what you already own.

I appreciate the trust you’ve put in us again, and I’m glad the upgrade has given your satchel a new lease of life.

Oceniono na 5 z 5

Outstanding customer service!

Outstanding customer service!
We left ordering 18th birthday gifts a bit late, but Keith and team did everything they could to assist. They quickly responded to queries, provided advice, made the products and arranged delivery to happen in advance of birthday! The recipients were very happy with their gifts! 100% would recommend.

9 stycznia 2026
Opinia niezależna
Logo The Leather Satchel Co.

Odpowiedź od The Leather Satchel Co.

Thanks, I appreciate you for taking the time to write this, Marc.

When there’s a fixed date involved, especially for something like an 18th, our job is really just to focus on what needs doing and make sensible decisions quickly.

I’m glad we were able to get everything made and out in time.

Most importantly, it’s good to hear the gifts went down well. I appreciate you trusting us to make the gifts for such a significant birthday.

Oceniono na 5 z 5

The staff are so friendly and helpful…

The staff are so friendly and helpful Keith one of the staff members showed me around the warehouse and should me what the satchels looked like and then we ordered one with him and then waited about a week and a half and picked it up. The staff put so much Detail in their satchels and had some many compliments about the satchel and people asking where it is from ordered another one before Christmas and can pick up soon love so much

9 września 2025
Opinia niezależna
Logo The Leather Satchel Co.

Odpowiedź od The Leather Satchel Co.

Thanks for taking the time to write this, Tara.

Talking things through properly at the start tends to make the whole process feel calmer and more straightforward, whether that’s in person or at a distance. It’s really just about making sure the satchel fits what you had in mind before it’s made.

I’m glad it’s been settling in well and that it’s already picking up compliments. The next one’s ready for you now, and I hope it earns its place just as quickly.

Oceniono na 5 z 5

Beautiful bag, fantastic service

I’ve just counted NINE bags from this fantastic company, in my house. All are different and all of them are beautiful! My most recent purchase is a small black leather satchel as a present for my mum. I ordered it a bit too late for her birthday, but I contacted the company and dealt with Keith, who was so helpful and provided the most fantastic service, and the bag arrived well within time! I can’t wait to give it to my mum on her birthday, she’s still using the one I got her 7 years ago, every day!

7 stycznia 2026
Opinia niezależna
Logo The Leather Satchel Co.

Odpowiedź od The Leather Satchel Co.

Thanks for taking the time to write this, Kim.

Nine bags in one house makes quite an entourage, and it says more than any description ever could. Coming back again and again only really happens when things are doing their job properly in everyday life, not just on day one.

Knowing your mum is still using the one from seven years ago every day is exactly the kind of use these bags are made for.

I hope the new leather sidekick earns its place alongside the others, and I appreciate you sticking with us over the years.

Oceniono na 5 z 5

My husband commissioned the most…

My husband commissioned the most beautiful satchel for my everyday use. The craftsman couldn't have been more helpful and obviously wanted me to love my bag as much as he had loved making it. The experience of buying, receiving and owning a beautifully crafted satchel is one that makes you feel special and gives me so much happiness every single time I use it.

If you want something special for a loved one that will only improve with time (and smells divine!), is specifically made to order in the UK, choose The Leather Satchel Company. I can guarantee that you won't regret it.

25 grudnia 2025
Opinia niezależna
Oceniono na 5 z 5

I ordered a replacement shoulder strap…

I ordered a replacement shoulder strap for a satchel from another company. The leather satchel company emailed me to ask for a photograph of the satchel to match the colour. The customer service was excellent particularly for a relatively small order. The strap is of excellent quality and I plan to order a bag from them in due course.

19 grudnia 2025
Opinia niezależna
Logo The Leather Satchel Co.

Odpowiedź od The Leather Satchel Co.

Thanks for taking the time to write this, Emma.

Even for something as small as a replacement strap, the small details matter. The level of care shouldn’t change based on the size of the order. Whether someone’s spending a few pounds or a lot more, the experience ought to feel considered and human.

Asking for a photo was simply about making sure the strap felt like it belonged with the satchel it was joining. I’m glad it worked out well, and I hope it settles in and does its job quietly for many years to come.

Oceniono na 5 z 5

Exceptional Service That Truly Went Above and Beyond

Absolutely outstanding service from start to finish. Keith and team truly went above and beyond to deliver an exceptional client experience. Their attention to detail, professionalism, and genuine care made all the difference. My client absolutely loved their travel gift set — it was beautifully and perfectly crafted. Highly recommended to anyone looking for personal or corporate gifts that exceed expectations.

19 grudnia 2025
Opinia niezależna
Logo The Leather Satchel Co.

Odpowiedź od The Leather Satchel Co.

Thanks for taking the time to write this, Lee-Ann.

Putting something together for someone else always carries a bit more weight, especially when it’s intended as a gift rather than a personal purchase. Paying attention to the small decisions along the way is what helps it feel thoughtful rather than generic.

I’m glad it was well received, and I appreciate you trusting us with something that mattered to both you and your client.

Oceniono na 5 z 5

Splendid quality product, excellent service from Master Craftsmen.

From start to finish, my experience of ordering and customising a satchel was excellent. Having ordered a satchel for my granddaughter for her birthday, I was so impressed I decided to have a customised one for my birthday. The journey from my first ideas to final design by Keith, the Master Craftsman, was outstanding and part of my birthday experience. He interacted with me to meet the purpose that I had provided, in the final design.
My satchel and my granddaughter's arrived when promised, beautifully packaged. The quality of both is of the highest order. As a bonus, their products are designed and made in the UK.
I can't praise the company enough.

11 grudnia 2025
Opinia niezależna
Logo The Leather Satchel Co.

Odpowiedź od The Leather Satchel Co.

Thank you for taking the time to write this, Christopher. 🙏

Starting with a satchel for your granddaughter, then deciding to design one for yourself after seeing how that process unfolded, says a lot about the experience you had the first time around. Taking an idea, shaping it around a purpose, and working it through until it feels right is how these pieces are meant to come into being.

Once they’re out in the world, they quickly stop feeling like new objects and start settling into life as little leather sidekicks, each one carrying its own role and memories. I’m glad both arrived as promised and that the journey itself became part of the birthdays, not just the bags.

I appreciate you trusting us with both pieces, and I hope they each grow into their own character over time.

Oceniono na 5 z 5

Fantastic Company

First time ordering from the Leather Satchel Company but will not be the last! Fantastic service from start to finish, high quality products and great value for money and hand made Britain!

We ordered a Briefcase Satchel and 2 bags. Fully customised to our requirements. Excellent communication through out the order process.

Just to add, all delivered on time and Fully tracked in beautiful packaging!
The care and attention to detail you simply will not get from mass produced products or large companies.

Thank you Keith and also to your fantastic team.

Truly amazing company!

11 grudnia 2025
Opinia niezależna
Logo The Leather Satchel Co.

Odpowiedź od The Leather Satchel Co.

Thanks for taking the time to write such a considered review, Denise.

Ordering a few pieces at once and shaping each one to suit how you’ll actually use them is where this way of working really shows its value. The briefcase and bags were made to a specific brief, not pulled from a shelf, so good communication along the way matters as much as the making itself.

Once they’re out in the world, they stop being new very quickly and start settling into life as little leather sidekicks… picking up marks, habits, and stories that make them yours. That’s where the personality really comes through.

I appreciate you trusting us with the work, and I hope they serve you well for a long time to come.

Oceniono na 5 z 5

How a business should be run

Cannot speak highly enough of this company. The quality is perfect, the prices are cheaper than mass produced imported stuff and everything can be modified or personalised. The customer service is the best I have come across in a long while. I’m a happy shopper.

11 grudnia 2025
Opinia niezależna
Logo The Leather Satchel Co.

Odpowiedź od The Leather Satchel Co.

Thanks for taking the time to write this review.

We try to keep the balance right between quality, price, and flexibility. Making things ourselves means we can adjust details, personalise where it matters, and avoid the kind of cost-cutting that compromises the quality of an item in mass production.

I’m glad the whole experience worked well for you, we're here when you need us! ❤

Oceniono na 5 z 5

First class company and products!

I have bought a 12" satchel, with adjustments made to suit my requirements.
The quality of the item is absolutely wonderful. Communication with them is first class; Keith has been lovely to deal with.
Furthermore, not only is this a British company, it also sources the materials within Britain.
I am now looking to order another bag.

19 listopada 2025
Opinia niezależna
Logo The Leather Satchel Co.

Odpowiedź od The Leather Satchel Co.

Thank you for taking the time to write this, Annie.

Adjusting a bag to suit how someone actually uses it is a big part of making things this way.

It’s good to know the changes worked as intended and that the satchel feels right in use.

We try to keep our materials and work as close to home as possible, so I appreciate you noticing that side of things too.

Thank you. 🙏

Oceniono na 5 z 5

One happy bunny!

So happy with my new bag , it is the second one I’ve bought- the first is four years old and not broken but a little worn - the quality is fantastic and I was able to choose different colours of leather so my bag feels unique

18 listopada 2025
Opinia niezależna
Logo The Leather Satchel Co.

Odpowiedź od The Leather Satchel Co.

Thanks for coming back to us, Nigal, and for taking the time to leave this.

Four years in and still going is exactly what we aim for. A bit of wear means it’s been used properly, not babied, and that’s how these bags are meant to live, as your sidekick, picking up a few scars along the way!

Being able to choose the leather colours and make something that is distinctly yours is a big part of why we work the way we do.

I hope the new one earns its place alongside the old one and gets its own share of miles.

Oceniono na 5 z 5

Once again The Leather Satchel Co did…

Once again The Leather Satchel Co did not disappoint. I received a beautifully made satchel & bag & can’t wait to use them. The craftsmanship is second to none & always a personal service. Keep up the great work.

15 listopada 2025
Opinia niezależna
Logo The Leather Satchel Co.

Odpowiedź od The Leather Satchel Co.

Thank you for coming back to us, Lorraine, and for taking the time to leave this. I’m really glad both pieces be received well with you.

As you know everything we make is cut and built by hand here, so it’s reassuring to know the care and attention came through on your end. I hope they both settle into daily use nicely and pick up plenty of stories along the way.

Thanks again for trusting us with your order.

Oceniono na 5 z 5

Quality product, quality service!

Just received my medium portrait backpack. A wonderful quality product, exactly what I’ve been looking for. A great company to deal with. Fantastic knowledge and communication from the moment I showed an interest in making a purchase. A big thank you to you all, you’re doing a brilliant job!

10 listopada 2025
Opinia niezależna
Logo The Leather Satchel Co.

Odpowiedź od The Leather Satchel Co.

Thank you for taking the time to leave details of your experience, Chris. That's so thoughtful of you!

We’re really glad to hear the leather backpack we made for you was exactly what you were after. That's what we really hope for -- to craft the best little leather sidekicks for their own personal lifestyle.

It means a lot knowing the experience felt smooth right the way through. We believe in treating everyone with the care attention we'd give to our favourite person in the world, so knowing that you felt looked after at every stage means we must be doing something right in this regard!

Chris, thanks again for the kind words and encouragement. We’ll keep doing our best to live up to them, one bag at a time.

Oceniono na 5 z 5

The Gold Standard

The Leather Satchel Co. makes the most beautiful quality bags.

I am a returning customer and first bought a satchel and a music case from The Leather Satchel Co. in 2019 after much research and seeing their work online. I ended up loving my bags and using them so often that I came back to purchase two more bags in the same styles but in different sizes and colors.

These bags are not just handmade, but they are made uniquely for you. Keith and the team at the workshop really think on your behalf through every possible detail. There is nothing too small that will escape their attention. Keith sent me an email right after my purchase to confirm my choices, and recommended an upgrade to the clasps that I had chosen to ensure that my bag would stay properly closed with heavier items. Since I mentioned that I was a musician and used my bags to carry concert-sized scores, Keith also gave me more details on the measurements of the bags to ensure that I got the right one for my needs. The team even went as far as to think on my behalf that having a shoulder pad on the larger 15-in satchel that I purchased would make carrying heavy books around less of a burden on my shoulder. It's not just a handmade bag, but truly made and designed with you, the customer, in mind.

As for the bags themselves, they are the most beautiful quality -- the leather is buttery and thick and supple, the hardware is sturdy and durable, and the feel of it in your hand is really unlike anything else. And the craftsmanship is superior -- the stitching is beautiful, the fasteners open smoothly and close effortlessly. The bags I purchased back in 2019 still look and feel brand new, and I have never had any problems with them either, and I use them on a daily basis. I look forward to having many adventures with my bags for years to come. From a huge fan and loyal customer.

30 października 2025
Opinia niezależna
Logo The Leather Satchel Co.

Odpowiedź od The Leather Satchel Co.

Thank you for taking the time to write this Ashley.

It really means a lot.

Plus, hearing from someone who’s been with us since 2019, that has real impact!

It’s been a real pleasure making pieces that have travelled through the years with you.

We’re so glad your new satchel and music case feel just right and that the small details we discussed made a difference. Your trust and thoughtful words remind us why we do what we do... making bags that truly become part of people’s lives.

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