LeakBot Recenzje 

We got our Leakbot set-up via Covea Insurance. This gave us benefits such as no excess for water leaks provided we installed the Leakbot device and responded appropriately to any reports it generated. This worked excellently for several years, even alerting us when a tap had been left dripping slowly. We had a couple of leaks which the Leakbot people came and fixed reasonably quickly (although they did say that they are not an emergency service). However, it then missed a moderately serious leak (we ourselves noticed water dripping through a ceiling - nothing from Leakbot). Some time after this, we got an alert when there seemed to be no leak at all. Plumbers were sent out and changed a couple of toilet cistern washers. Leakbot then, as far as we can tell, completely failed to get the device reset. It continued to say that there was a leak. We complained repeatedly, over several months, to Leakbot, who always promised to get the device reset, but nothing happened. Eventually, when we raised a complaint, they gave us some nonsense about this being because our cold water tank was "filling slowly" and the Leakbot device couldn't cope with that. I say it's nonsense because the device had been working fine for years, and nothing had changed in our water system. It's a perfectly standard, gravity-fed system with cold water tank in the loft. Every attempt by us to get clarification of how this could have come about was met with a simple parroting of their statement about a slow filling tank. If the problem was really caused by the tank filling slowly, surely there would be a way to fix that, but no remedial suggestions were made.

Leakbot have now simply washed their hands of us, declaring that their device can't cope with our system (despite it having done so very well for several years).

I note that Leakbot have gone through a couple of takeovers during this period and wonder if our poor recent experience is a result of the cost-cutting that often follows takeovers.

UPDATE following Leakbot's response:
Gosh! You managed to look at Leakbot's notes on my complaint and copy from there onto Trustpilot. You have simply parroted the same thing again - exactly what I complained about in my review, which you would have seen had you bothered to read it. Just like your support staff on the phone, you merely echoed the same stuff as before without any attempt at answering the questions that I asked. I'm very unimpressed!

Great service. Skilled technician who thoroughly diagnosed my system and found a hidden leak. Amazing!

Very thorough explained everything

Tristan brought a ‘valve’ which he installed and we now believe our leak is resolved. He stayed until he was sure things were working well and gave advice regarding the shower controls which may need replacing in the future.

Virkelig høflig og behagelig tekniker, som fik gennemgået systemet for eventuelle lækager.

LeakBot has been giving a notification to my phone regularly that there is a leak in the home. I was unable to find the leak and so a LeakBot agent came out to check the home for a water leak. After the testing was done, no leak was found in the home. I appreciate the concerns from LeakBot but don't want false alarms sent requiring someone to come into the home.

He may have found a leak in my water softener

Peter var LeakBot var en meget behagelig og hjælpsom person. Han fandt hurtigt fejlen og var god til at forklare, hvordan systemet fungerede.
Vi er godt tilfreds med med den udviste service

Friendly and very professional plumber. Problem found and sorted without issue. Excellent service.

Way better than I expected. Very helpful on understanding how the process works. Went over in details what needs to be fixed

Engineer arrived on time and was very professional . He explained everything that needed to be done and did a superb job .

Very professional and knowledgeable

Polite knowledgeable plumber. Found two issues and fixed them immediately

Leak identified by device, simple arrangement for repair visit. Prompt and courteous service from plumber and problem sorted!
K

The plumber detected three small leaks due to ball valves in toilets. No leaks to the fabric of the house. The Leakbot was doing its job well, and hopefully will continue to do so.

Everyone involved was professional, friendly and highly competent. Deserving of 5 stars

Efficient and helpful service, quick appointment and very good engineer, Tom. He explained exactly what he was doing, fixed the problem, and arranged to come back later to complete the job when I have found a backboard for the unit round the wc. Impressed!

The Leakbot technician quickly located the issue and resolved it. The technician also pointed out other potential issues that could result in a future leak.

Technician was on time, polite, and explained things very well.