LayzeelivingRecenzje 

My hot tub order was estimated at 2-3 weeks delivery this was revised time and time again and is now nearly 5weeks with still no confirmed date. There have been excuses after excuses but still no date!!!
The company has extremely poor communication and customer care is NON - EXISTANT.
I would strongly recommend NOT to order with this company.

A year ago we stayed at a place that had one of these wood fired hot tubs. It was so amazing that we decided to get one of our own and we have positioned it at the top of our farm. It is in a really beautiful spot (wish I could add photos) and we use it regularly. Dealing with Layzee Living was easy and efficient and I could not recommend a hot tub from them more highly. Thank you.

8 person wood fired hot tub.
Very impressed by the quality of the product having just fired it up for the first time . Delivery was out of hours on a Sunday by two guys who knew the product and placed exactly where required.
Can certainly recommend this company and now need to decide whether to order another for one of our other properties or go for one of their saunas - decisions, decisions !

Ordered a Budda beanbag from their website. Purchase was easy and the bag arrived a week before the delivery date given. Excellent!!

Editing as they have put a load of rubbish in their reply below.

We cancelled the charge back because they provided the boards, the boards were delivered by a driver who verbally intimidated my girlfriend in her own garden, he never went into the house so your unfounded claim these were in the living room is frankly laughable as it was impossible for him to see into the living room from where he was stood - may I add this is all documented on a video.

You are genuinely the worst run company I have ever dealt with, this is based on our experience and nothing you can say discredits that.

I wouldn’t worry about the type of people we are, i would worry about yourselves and your employees.

Sending drivers to argue with customers, lying about hiding 3.6m boards in a small 2 bed house, awful customer service response and lying about “winning the chargeback” when we cancelled it after you delivered your product (our bank would be able to provide proof of this).

Threaten us all you like, your driver genuinely made us worry about getting an unsolicited visit from you again and we have cameras around the house now.

It is you who should be ashamed.

I’m leaving another review based on the fact I have infact thrown this companies aggressive and belittling driver off my property.

Never in my life have I had service like this place.

The director has made false allegations about pretty much everything he could and then accused my last review of being fraudulent when he knows it wasn’t.

They then send a mardy 6 foot 2 bloke round to stand in the garden and argue with my partner when she was querying why we were only getting 4 boards when the useless director of this place promised 5. We still only had 4.

We have it all on video before anyone wants to deny this.

Whether that was their driver or the suppliers driver (we never had a problem with the other drivers) I don’t honestly care, the purchase was with Layzee and not some random company we don’t know.

I genuinely hope this company rot, we have already overpaid for decking which they source from another place and sell at a stupidly inflated price but the service and aggression from the staff makes me think it’s run by a load of 15 year olds.

Response to reply - The dispute was only opened because you failed to respond in the beginning to fix the issue. However, once you did respond and provide the missing boards it was left, as rightfully I just wanted what was paid for. 8th July 2025 I told you via WhatsApp I had told the bank you were now dealing with the issue but they advised they have to keep it open for 60 days regardless. You responded to this message so you know I had contacted the bank regarding this dispute, once you had confirmed you were sending the missing boards.

You can’t even see into my living room from my garden, nor did the driver go near the patio door so your accusation below is baseless completely, considering the view from my garden is my kitchen.. not living room. This is a completely false claim from you. I have the whole interaction with this driver on video from the moment he entered my property till the moment he drove anyway. Why would I want extra wooden boards? There isn’t even any logic to your false claim.
I have all the chats still archived which none of my messages are abusive, and I’ve only left one review to this company which is 100% honest. What’s shocking here is that you have provided an untrue response with baseless and false accusations months after this was dealt with.

Ordered their decking kit and in my opinion it’s a mess! The wood is all warped and doesn’t line up so you physically cannot fit the decking without uneven gaps and curving. Contacted their customer service who told me they would be in contact to either send replacement wood out or to collect and refund the order depending if they had the replacement wood to send. I never heard anything back from them, my emails have been ignored, and they leave the phone line to ring out - so now having to go through my card to claim this money back!

Update - Once I posted this review the company got in contact, and after a very rude and unprofessional conversation they sent out the replacement wood. I was happy to leave it there as the company rectified their issue. However, following this I then realised I was 4-5 boards short for the decking, so again I had to try and get back in contact with the company. Under the Consumer Rights Act 2015, goods supplied must be fit for purpose - in this case they definitely are not.

A day after raising this with them the timber supplier called me, I googled the number that rang and it was a website for another company. They have this 3.6 by 3.6 decking advertised as £665, significantly less than the ‘sale’ price at Layzee of £795 down from £1090.

I was going to note here that the director did apologise for the issues and how I have been treated through customer service, and did try to sort the issues.. but since then their driver turned up at the door with the missing boards - the man seemed aggressive from the get go, walked into my garden and proceed to be the rudest and unprofessional individual I have ever had the misfortune to interact with, it seemed as if he was attempting to intimidate me on my own property.

I would not recommend this company at all. I’ll note that the company offered me a partial refund to consider removing this negative review - I’d just be aware of this when looking at their overall reviews.

I rarely write reviews, however a sauna is a big expense and i can say that Terry and Layzee Living are the best. I bought a six seater barrel sauna from Layzee Living. They built the sauna for us and managed the process impeccably and the after care has been exceptional, and this is what makes the service great. Anyone can be good when they want your money but the aftercare shows true trusted partners and Layzee Living are that. Thank you Terry

I really messed up ordering a garden bench seat, and Lazee Living customer service were so helpful and accommodating after my mistake. The product arrived at the time they stipulated and I'm very pleased with it.

Very pleased with my pond. Easy to build and very strong . Service was very good

Before purchase, the sale was easy with helpful staff.
We had two very helpful delivery drivers who helped set up the tub.
On first inspection of the tub, all looked good until we noticed a “Woodpecker” logo/badge & not a “Layzee Living” badge on the tub. Obviously I went straight to Google to research Woodpecker.
I spoke to Layzee Living about the Woodpecker Badge, to be told that Woodpecker & Layzee Living tubs are made in the same factory!
It appears that, ‘after production checks’ failed to notice the simple mistake of the incorrect logo! The tub must have come straight from the factory to me & not via checks at Layzee Living! I was told it was a factory error.
On further research it appears Woodpecker tubs (made in the same factory) are cheaper than Layzee Living. I did a detailed order with Woodpecker, with all the upgrades that I ordered with Layzee Living right up to inputting my credit card details & even with £100 delivery cost it was £500 cheaper.

We then filled & lit the hot tub using the hot tubs instructions. The tub took 3.5 hours to heat to 32 degrees which surprised us as we read that tubs with upgraded heaters, heated quicker. This made us look at the burner further as we paid for an upgraded 316 burner (different composition of metal to resist bromine damage). We checked serial numbers inside the burner to check if it is the upgraded 316 but we need info from manufacturers to determine the metal as the burners look the same. We are concerned because if a simple logo check was not performed, what if the factory missed the burner upgrade too (we are aiming to use some bromine in the water so must have the upgraded burner, so we paid extra).
We also did a magnetic test as 316 metal composition should not be magnetic & ours is, which concerned us further.
We have requested some details from Layzee Living about some paperwork from the manufacturer to give us confidence that we have the correct burnet but Layzee Living is unable to provide this & have asked us to ‘just trust them as it’s under warranty.’ My concern is that any damage that occurs to the burner from bromine use may not occur in this year’s warranty & why can’t we be provided with this simple solution.

The tubs hydro, air bubbles & LED lights worked well hence 3 stars.

I hope this honest review helps others make an informed decision as where to buy their tubs from.

Just a few lines and pictures to mention the service received when purchasing my items.
From start to finish everything ran smoothly without any hiccups.
The fitters were 2 of the hardest workers I have met, 2 days working none stop to achieve the beautiful set up at the bottom of my garden. The fitters who I presume are contractors were a credit to themselves and a credit to Layzee Living.
Great price and great service all around wouldn’t hesitate to recommend to anyone looking for a sauna or hot tub or even both like we did.

Really helpful from start to finish. Not just communication but information and product support. Fast forward to delivery day. The lads delivering installed in the pouring rain so gave them a hand and they were awesome. Offered them a cuppa but they needed to do others after mine. The hot tub with led lights and jets looks incredible and cannot wait to use it. High quality. Cannot recommend enough.

Bought a barrel sauna from Layzee Living, we had such a great experience, they were very helpful when we were asking far too many questions whilst deciding what spec to purchase, they answered all of them very quickly on the chat system. Was only a 5 week delivery time and then their guy Erni built it for us and he was amazing also! Love our new sauna and couldn't be happier, thank you

Excellent help when placing order. Quick and easy.

Wood delivered by great guy.

Quality of the wood is the best I have found

Ordered wood fired 220cm sauna.
Good points quality of the product and the wood fire works well.
Bad points when asked to provide details of the base so I could get the hard standing right they sent details for a 160cm sauna so information was incorrect.
Delivery time was well outside the 4 to 6 weeks quoted and was finally delivered into the 9 th week after writing a firm email.
Assembly drawings sent was for a 160cm sauna and internal layout details differed greatly.
No detailed information on how to install the wood burner into this specific sauna.
To sum up great product however delivery time and lack of assembly details let the customer experience down badly.

Just installed 'LayzeeDeck, Chunky Timber Decking Kit, Various Sizes, Quality Redwood Timber, Complete Kit' for a customer - shocked to discover they paid £765 for materials that would have been under £300 from my local timber merchant! Framing timber not class 4 treated, so not suitable for ground contact, and several framing timbers were warped which is not ideal for a deck base. Weed control fabric is the thinnest rubbish on the market!

Definitely would not recommend this product - I can only assume that anyone who does, has no experience of what good quality materials look like...

The ratan set I ordered looks solid and comfortable, I can honestly recommend it. Unfortunately, the company is not the most honest. I ordered my rattan set on May 4, and I must admit that the information about the free cover caught my attention. Unfortunately, I didn't receive one. Today is May 15, I asked why I had not received the cover, the answer was that they were no longer in stock and that the information about the free cover was no longer on the website. Immediately after receiving the answer, I checked the website and yes, the eye-catching red information had disappeared from the website, but a few lines further down there is information about a free cover. I understand that no one in the company knows whether the covers are still available? if the information is still on the website for 11 consecutive days after my order for which I have not received the cover, it only means that either the customer is being deliberately deceived or that no one in this company knows anything?

Bought a garden set which was delivered perfectly, on time, packaged well. Great comms. Would highly recommend

Beautiful products, terrible customer service.

We spent nearly £15,000 with Layzee Living, ordering a sauna, hot tub and plunge pool for a dream spa area in our garden. We paid extra to have the sauna built as we're limited on time. The team at Layzee Living were very quick to take our order and money, and all seemed to be going well.

Upon delivery however, the sauna and hot tub turned up on a car trailer 2 hours late, with 2 teenagers driving, and looking very surprised when I told them I didn't have a forklift at home to unload it...

After a very unhelpful couple of weeks trying to organise redelivery, we ended up paying over £500 for a Hiab lorry to go and collect the items from Lazyee Living and drop them to our house.

We subsequently found a couple of items broken and parts missing, and suddenly the email responses because once every couple of weeks.

Their angle was 'we are a manufacturing company, not a logistics company'. Unfortunately, we are all in the business of customer service, and this company has none after they've taken your money.

The only reason it's not a 1 star review is the products themselves are lovely. I would highly recommend buying them, but find a different supplier.

Purchased the 5ft 5" hexagon pond which was extremely easy to construct, unfortunately there was a slight issue with the liner as part of the seam had split. I contacted them via Email on 22/10/23 and received a reply the next day confirming I would receive a replacement liner within a couple of days.
Excellent customer service, well done!