Laurajamesfurniture Recenzje 

391
Wynik TrustScore: 3.5 na 5

3,7

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

I would give zero stars if I could. Ordered the Eaden Rope Conversation Set (garden furniture) and it was delivered following a delay on 7th July. The Fixing Kit, essential for assembling the furnitu... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Very fast delivery. Items came flat packed. Most items weren't numbered, but fairly easy to figure out. Took about 2 hours to put together. Excellent quality, proper pine wooden cabinet and looks fabu... Zobacz więcej

Oceniono na 4 z 5

Love the desk so much, looks amazing and so big and lots of space in drawers and shelves. Unfortunately there were some chipping when assembling it, so need to be cautious. Assembling it was so simpl... Zobacz więcej

Oceniono na 5 z 5

Once it was established that my radiator cover was missing,I was asked if I still wanted it. Having said I did,which was on a Tuesday it was delivered on the Friday of the same week. Anniesa was very... Zobacz więcej


Dane kontaktowe

3,7

Średnia

Wynik TrustScore: 3.5 na 5

391 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 66% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,7

Wszystkie recenzje

(391)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 244

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

6 months for replacement parts to be delivered

I bought a wardrobe back in April. To begin with the delivery was delayed. I did receive the cost of the delivery back from them. When it finally arrived the wardrobe was damaged on the bottom and the leg. It took 5 months, endless emails and many promises of delivery which never turned up for the replacement products to arrive. The replacement they sent was also damaged. It was another month before the a new one arrived. I asked for a refund and to send the wardrobe back multiple times and was offered £30. I received an automated emailing saying I had 3 days to accept the £30 otherwise they would close the compliant as that was the managements final offer.
Utterly appalling service and very poor quality. Avoid

19 listopada 2025
Opinia niezależna
Logo Laurajamesfurniture

Odpowiedź od Laurajamesfurniture

Good morning, Hannah,

Thank you for sharing your experience with us. I’m truly sorry for the inconvenience and frustration this situation has caused you.

The spare parts we sent were provided as a gesture of goodwill, as the damages appeared to have occurred while the item was in use. In addition, we issued a partial refund as another gesture of goodwill, which is not something we typically offer when replacement parts have already been provided.

The automated email you received was triggered because we hadn’t received a response within the system’s timeframe—it was not intended to suggest that you were required to accept the £30 offer.

To date, we have issued a total of £50 in partial refunds and ensured you received the necessary spare parts.

We truly value your feedback and will use it to improve our processes moving forward. If you have any further questions or concerns, please don’t hesitate to reach out—I’m here to help.

Kind regards
Kelly Anthony
Customer Service Advisor

Oceniono na 5 z 5

Great customer service

Great customer service. Called me to help resolve an issue as I’d added the wrong shipping address and reached out. Ashley was so helpful and it’s refreshing to have actual contact with a digital brand beyond chat and email.

18 listopada 2025
Opinia niezależna
Oceniono na 5 z 5

First purchase from Laura…

This is my first purchase from Laura James. I am delighted with the tracking communication and the packaging of the product to ensure it arrived in best condition. Highly recommend

5 października 2025
Opinia niezależna
Oceniono na 1 z 5

The garden furniture was delivered…

The garden furniture was delivered faulty. Months later and a replacemnt part still hasnt been delivered.
Now the table is faulty, and their customer service has been appauling.

30 października 2025
Opinia niezależna
Logo Laurajamesfurniture

Odpowiedź od Laurajamesfurniture

Good afternoon, Customer,

Thank you for reaching out to us.

I am sorry that you had issues with your order, based on the details you have provided we were unable to locate your order.

We have requested for the details, which is your email address, phone number or order number.

We look forward to hearing back from you.

Kind regards
Kelly Anthony
Customer Service Advisor

Oceniono na 1 z 5

One of the parts alignment was not…

One of the parts alignment was not correct.. I struggling a lot to fit…. Really disappointed… not recommended

21 października 2025
Opinia niezależna
Logo Laurajamesfurniture

Odpowiedź od Laurajamesfurniture

Good afternoon, Akhil,

Thank you for reaching out to us.

I am sorry that you had issues with your order, based on the details you have provided we were unable to locate your order.

We have requested for the details, which is your email address, phone number or order number.

We look forward to hearing back from you.

Kind regards
Kelly Anthony
Customer Service Advisor

Oceniono na 5 z 5

Essie corner desk.

Product exactly as described. Very easy to assemble. Delivery on time. Very happy customer. Ordered same desk a week later!

13 października 2025
Opinia niezależna
Oceniono na 1 z 5

5+ months for a chest of drawers?

We ordered a full furniture set on 1st June and are STILL waiting for the final piece — a chest of drawers — with no real updates and no accountability.

Every delivery date we were given has either been cancelled or pushed back, and the latest estimate now stretches all the way into November, meaning a wait of more than five months for something already paid for.

The only reason we haven’t cancelled is because we wanted a matching set, but this level of delay and total lack of communication is terrible. No company should think it’s acceptable to leave customers in the dark for months on end.

29 października 2025
Opinia niezależna
Logo Laurajamesfurniture

Odpowiedź od Laurajamesfurniture

Good afternoon, Laura,

Thank you for reaching out to us.

I am sorry that you had issues with your order, based on the details you have provided we were unable to locate your order.

We have requested for the details, which is your email address, phone number or order number.

We look forward to hearing back from you.

Kind regards
Kelly Anthony
Customer Service Advisor

Oceniono na 5 z 5

Just Perfect

The quality of the furniture is absolutely incredible for the price. I got the nesting tables and went back for the floating shelf and radiator cover and am in love. Will definitely purchase again if I need anything

29 października 2025
Opinia niezależna
Oceniono na 5 z 5

I love the product I bought in this…

I love the product I bought in this company,I even bought again and recommended to a friend because she saw it when she visit our house.thank you at Laurajamesfurniture for my 2 beautiful radiator cover I will definitely buy again in the future.

13 października 2025
Opinia niezależna

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