I have shopped with Lastaforest a couple of times and I can say that my experiences with them only have been positive. They have a seriously nice customer service. Always quick to reply and al... Zobacz więcej
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I question how legit the " positive "reviews, pretty much the worst experience i have ever had with any on line company. What i purchased was poorly made, very cheap feel to it. Been two months, after... Zobacz więcej
The shipping was a fiasco, comes from China and tracking was a nightmare. They were delivering to a residence; however, repeated stated "could not deliver because the business was closed". The deliv... Zobacz więcej
Just received my Barista vacuum, and am very pleased. It’s exactly what I was looking for to use at my home coffee bar. Helps make cleaning my grinder a snap (Zerno Z1). And it’s more than powerful en... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Premium Coffee Tools For Brarista and Home Coffee Lovers
Dane kontaktowe
Stany Zjednoczone
- contact@lastaforest.com
- lastaforest.com
3,1
Średnia
235 recenzji
Odpowiada na 3% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
My order last for +1 month to get
My order last for +1 month to get, apparently they are shipping from China thru USPS. Once I made the claim my only option was to wait for the product then to send them back at my cost, my opinion is that this company is doing a great job on social network with no so efficient or controlled fulfillment system.
5 grudnia 2024
Opinia niezależna
Odpowiedź od Lastaforest
Dear valued customer,
I apologize for the extended delivery time and lack of clear communication about shipping from our China warehouse.
You're right - while we maintain active social media presence, we need to improve our fulfillment operations and return policies.
Your feedback about shipping and returns is valuable.
We are working to make our warehouse operations more efficient and transparent. Please email us at contact@lastaforest.com with your order details so we can address your specific situation.
Best regards,
Ma
Absolutely trash experience
Absolutely trash experience.
Purchasing was fine, but had to wait nearly a month to get my merchandise. Okay, fine. Once I received it, half my order was wrong or didn't match the descriptions on the website.
I reached out to them and they fed me some half-baked excuse, and when I asked to return the items, they refused to pay return shipping. I checked and cost of shipping to China (where the company is located) and it is $80!! Absolutely not worth a return. I will be disputing the charge with my credit card company to get my $200 back.
11 stycznia 2025
Opinia niezależna
Odpowiedź od Lastaforest
Dear valued customer,
I sincerely apologize for this terrible experience - from the long delivery time to receiving incorrect items and the difficult return situation. This is completely unacceptable.
I understand your frustration with the high return shipping costs to China. Let me help resolve this immediately without requiring you to ship anything back. Please email us at contact@lastaforest.com with your order number and photos of the incorrect items. I will personally ensure you receive:
A full refund for any incorrect items
No requirement to return the items given the shipping costs
Clear explanation of what went wrong with your order
There's no need to dispute the charge - we want to make this right for you directly.
Best regards,
Ma
Never order from them - scam no original Brands …
If you suspect you may not want thier product or have any issues with it - return shipping is in HONHKONG which will cost much more than the product. Would never order anything again.
1 stycznia 2025
Opinia niezależna
Odpowiedź od Lastaforest
I understand your frustration regarding our return shipping location. While our main warehouse is in China, not Hong Kong, you're right that international return shipping costs can be significant. We are the official distributor for these coffee tools and provide warranty coverage and customer support.
If you have any issues with your order, please email us at contact@lastaforest.com before arranging a return - we may be able to resolve your concerns without requiring return shipping.
Best regards,
Ma!
This is a Chinese store
This looks like a UK store, but it is in fact a Chinese store. That is why shipping takes weeks. I ordered on 15 December, it was shipped on 30 December (well after the 2-5 business days advertised on the website). It then arrived 6th Jan. This was supposed to be a Christmas present.
Further, whilst the website states that you can return the parcel, it is not clear that you have to pay your own shipping. Given that it is also not clear on the website that this return will be shipped to China, what you don’t know as a customer is the fact that a return will cost you £90! So effectively there are no returns.
Overall, this shop should be clear about its location and what it means for U.K. customers for shipping and returns.
15 grudnia 2024
Opinia niezależna
Odpowiedź od Lastaforest
Dear valued customer,
I sincerely apologize for the lack of clarity about our operations and shipping details. You raise valid points about several issues:
Our delivery times not meeting the advertised 2-5 business day processing time, especially during the holiday season
The impact on your Christmas gift plans
The need for better transparency about return shipping costs to China
You're absolutely right - we need to be clearer about our warehouse locations and what this means for UK customers regarding both delivery and return costs. While we do have multiple warehouses, including in the EU, we should better communicate when orders will ship from our main warehouse in China.
Please email us at contact@lastaforest.com with your order details so we can address your specific situation.
Best regards,
Ma
Possibly the worst on line retail…
Possibly the worst on line retail experience I have ever experienced. Placed an order on 12/12 which miracle of miracle was only availed for collection on 01/08! This following reach out to customer service who frankly gave me the bird, politely!
Would NEVER spend a dollar with this company again. You suck Lastaforest, you do not deserve my business.
10 stycznia 2025
Opinia niezależna
not a bot reviewer
just like most "real" reviews and not bots here, i placed an order and 2 weeks later, still No shipment is being sent. contacted credit card and filed a disupute. scammers ... be aware !!
17 grudnia 2024
Opinia niezależna
Odpowiedź od Lastaforest
Dear!
I deeply apologize for this unacceptable month-long delay and the poor customer service response you received. You have every right to be frustrated with both the extended wait time and how your concerns were handled.
While we experienced delays during the holiday season, our response should have been much more helpful and understanding. Please email us at contact@lastaforest.com with your order details so we can make this right.
Best regards,
Ma
Beeindruckendes Design- einzigartig-…
Beeindruckendes Design- einzigartig- Lieferung und Versand problemlos.
3 stycznia 2025
Opinia niezależna
I don’t know anything about coffee but…
I don’t know anything about coffee but I got a V2 drip for my husband for Christmas and he loved it. It worked very well and has a very nice design. Their customer service is also excellent. They replied right away and got my problem sorted out quickly. I would definitely buy something from here again
22 listopada 2024
Opinia niezależna
Upgrade your coffee game...
Bought the tamper and gear spinner WDT tool as wanted to upgrade my coffee game. Although I questioned the price, it's 100% made a huge difference. Coffee is pouring smoother and tastier.. If into your coffee, I would highly recommend Lastaforest products.
27 grudnia 2024
Opinia niezależna
Probably shouldve come here before…
Probably shouldve come here before ordering - sounds like i am experiencing what everyone else is - ordering a cool new tool for my coffee set up from an ig ad they ran. only to have a order "ship" but usps still hasnt recv'd the item. its been a week now with no movement or update :( wish they pulled it together, i think the company has some great potential. will likely contest the charge on amex
20 grudnia 2024
Opinia niezależna
Odpowiedź od Lastaforest
Dear valued customer,
I understand your frustration with the shipping delay.
Due to the Lunar New Year holiday (Jan 27 - Feb 5), there are temporary delays in order processing and shipping updates.
Please email us at contact@lastaforest.com with your order number before filing a chargeback - I will personally check your order status and provide you with accurate tracking information.
Best regards,
Ma
Bad and confusing experience
I made a purchase on December 17, 2024 and today, December 27, I have not received any news or information about my purchase.
I'm worried, it's a frustrating experience
27 grudnia 2024
Opinia niezależna
Odpowiedź od Lastaforest
Dear valued customer,
I understand your concern about the lack of updates since your December 17th order. This delay is related to our upcoming Lunar New Year holiday period (Jan 27 - Feb 5), which has affected our processing times. Please email us at contact@lastaforest.com with your order number, and I will personally check your order status and provide you with detailed tracking information.
Best regards,
Ma
as per everyone else
as per everyone else, order placed Dec 3rd and the tracking says a shipping label was printed, and that the facility nearby is waiting for the package.. did they just not send it over? that, or they're scammers.
stay away from this place.
3 grudnia 2024
Opinia niezależna
Odpowiedź od Lastaforest
Dear valued customer,
I understand your frustration and want to assure you that we are not scammers - your order is legitimate and will be delivered. Due to the Lunar New Year holiday period (Jan 27 - Feb 5), there have been some delays in processing and shipping. I know it's concerning when tracking shows only a label creation for such a long time.
Please email us at contact@lastaforest.com with your order number, and I will personally:
1. Check the current status of your package
2. Provide updated tracking information
3. Give you a clear delivery timeline
Best regards,
Ma
Great product
I received my order with in 2 weeks. Great product, nicely pkg, and it works great. I got the Geared Spinning WDT Tool and i see a taste difference in a very positif way. I do recommend
8 grudnia 2024
Opinia niezależna
Everything is in perfect order
Everything is in perfect order. The shipment to Poland arrived without any issues.
23 grudnia 2024
Opinia niezależna
Probably scammers
Probably scammers. Claimed that my order has been shipped and the delivery time is up to carrier. After contacting our national post I found out the package has not been even sent. Order was placed in NOVEMBER.
20 grudnia 2024
Opinia niezależna
Odpowiedź od Lastaforest
Dear valued customer,
I sincerely apologize for this situation and want to assure you we are not scammers. I understand how frustrating it is to discover your November order hasn't actually been shipped despite what you were told. This lack of transparency is unacceptable.
Please email us at contact@lastaforest.com with your order number, and I will personally:
1. Investigate why there's a discrepancy with the shipping status
2. Provide you with actual shipping confirmation and tracking
3. Offer you the choice of expedited shipping or a full refund
Best regards,
Ma
Scammers
Ordered on the 11th of December and still no update as to when the order will be shipped. I will now be requesting a refund from them however I am concerned that they are scammers and are stealing people's money.
19 grudnia 2024
Opinia niezależna
Odpowiedź od Lastaforest
Dear valued customer,
I understand your concern about your December 11th order. I want to assure you that we are not scammers - we are experiencing shipping delays due to the Lunar New Year holiday period (Jan 27 - Feb 5). Please email us at contact@lastaforest.com with your order number, and I will personally make sure you receive either:
1. Your order with expedited shipping
2. Or an immediate refund if you prefer
As a gesture of goodwill for the delay, we'll add a 10% refund when you receive your order.
Best regards,
Ma
Radio silence - might be scammers
After placing my order the 9th of december, but not yet receiving any information about shipment or tracking, I tried writing them twice to get an update. There has been radio silence from them, though they were quick to claim payment.
I am very worried that they are scammers, and I have lost all hope to receive my order in time for Christmas (it was meant to be a present).
18 grudnia 2024
Opinia niezależna
Odpowiedź od Lastaforest
Dear valued customer,
I sincerely apologize for the lack of communication about your December 9th order and understand your disappointment about missing Christmas. I want to assure you that we are not scammers - we experienced significant delays during the holiday season and Lunar New Year period.
Please email us at contact@lastaforest.com with your order number, and I will personally:
1. Provide you with order status and tracking
2. Add a 10% refund when you receive your order
3. Ensure prompt delivery
We should have communicated better about these delays, especially for a Christmas gift.
Best regards,
Ma
Just awful
Update on the review. If you notice that lastaforest has replied to my review trying to show whoever reads the reviews that they have reacted to my concern. They are lying. Still no update to the order and no tracking info……
This company maybe scammers. Be cautious
I had an awful experience with lastaforest. I placed an order 2 weeks ago and till this day it is on pending status! I asked them to cancel it and get a refund but they are manipulating me. Bear in my mind that u can be waiting forever if you order. Cannot comment on their products as i never received. Never going to repeat the mistake of ordering at lastaforest again
1 grudnia 2024
Opinia niezależna
Odpowiedź od Lastaforest
Dear valued customer,
I sincerely apologize for the delay with your order. I want to assure you that we are a legitimate business, and I've just checked your order - it has been shipped and updated with tracking information. You should receive your parcel soon.
As a gesture of our sincere apology for the delay (which was caused by our holiday sale rush), we will refund 10% of your order value once you receive your package.
Please email us at contact@lastaforest.com with your order number for tracking details and to arrange your 10% refund.
Best regards,
Best tools for espresso & other coffee drinks
The products are really good with good built in quality. Either you purchase tools for espresso or V60. Innovative design.
Only thing need to improve is delivery system.
Delivery is very slow compare to other competitors.
Or else I would have given 5 of 5 Rating.
4 grudnia 2024
Opinia niezależna
Odpowiedź od Lastaforest
Thanks so much for your wonderful feedback! We put our hearts into designing quality coffee tools, and it makes us so happy to hear you're enjoying both the espresso and V60 equipment. You're absolutely spot-on about the delivery speed – we hear you and we're working hard to make this better. Really appreciate you taking the time to let us know. Hope we can wow you with faster shipping next time!
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