I have shopped with Lastaforest a couple of times and I can say that my experiences with them only have been positive. They have a seriously nice customer service. Always quick to reply and al... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I question how legit the " positive "reviews, pretty much the worst experience i have ever had with any on line company. What i purchased was poorly made, very cheap feel to it. Been two months, after... Zobacz więcej
The shipping was a fiasco, comes from China and tracking was a nightmare. They were delivering to a residence; however, repeated stated "could not deliver because the business was closed". The deliv... Zobacz więcej
Just received my Barista vacuum, and am very pleased. It’s exactly what I was looking for to use at my home coffee bar. Helps make cleaning my grinder a snap (Zerno Z1). And it’s more than powerful en... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Premium Coffee Tools For Brarista and Home Coffee Lovers
Dane kontaktowe
Stany Zjednoczone
- contact@lastaforest.com
- lastaforest.com
3,1
Średnia
235 recenzji
Odpowiada na 3% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Satisfied
I bought a wooden tamper for my portafilter and it came to me without any problem. Lastaforest informed me at least 5 times during the cargo process. Although I live in Turkey I haven't any problem with the custom. It was very important for me. Thank you very much.
19 listopada 2024
Opinia niezależna
zero stars
Less than one star. I bought one of their on the 11th. Has not shipped yet. On the 20th
I wrote and email last week very concerned and they replied that they were overwhelmed by the quantity of orders and lack of personal.
What kind of lie this is? 10 days later,
I ask them to give me my money back.
They stoped answering.
The worst of experiences!
Terrible!
11 listopada 2024
Opinia niezależna
Odpowiedź od Lastaforest
Dear Maria ,
I'm truly sorry for your frustrating experience with the delayed shipping and poor communication. This is completely unacceptable, and I sincerely apologize. I understand your frustration with both the shipping delay and our lack of response to your refund request.
I've personally looked into your order and have initiated your refund immediately. You should see this reflected in your account within 3-5 business days.
You're right - we should have handled this much better. While we did face some operational challenges, this doesn't excuse our poor communication. We're making immediate changes to our customer service processes to prevent this from happening again.
If you don't receive your refund confirmation within 24 hours, please reach out to me directly at contact@lastaforest.com, and I'll expedite this for you.
Again, I deeply apologize for letting you down.
Two weeks after order and still no delivery information…
I ordered the wdt tool on Nov 3 2034. It said delivery on Nov 11 when placing the order but I still haven’t got a tracking id. What is the problem with shipping?
I replied to the order confirmation and they replied -
“Sorry for the late reply. Due to the large number of emails, we lost the email.
Please do not worry too much, we will not cheat you. We are waiting for the carrier to pick up the goods. When there is the latest information, the system will notify you via email immediately. Once again, sorry for the inconvenience.
Best regards,
Lastaforest.”
Today, Nov 18, I still haven’t received any information about delivery.
18 listopada 2024
Opinia niezależna
Odpowiedź od Lastaforest
Dear Johan,
I sincerely apologize for the delay with your WDT tool order and our poor communication. I've just personally checked your order and expedited the shipping process. You'll receive the tracking information within the next 24 hours.
I understand our previous response wasn't helpful enough. You're right to expect better service, and we fell short. We're making immediate improvements to our shipping and communication processes to prevent these delays.
Please feel free to contact me directly at contact@lastaforest.com if you need any further assistance.
Sincerely apologetic,
Awful products. Awful service
Everything bad. Delivery time took forever. Products are shoddy. Don’t buy.
1 listopada 2024
Opinia niezależna
Odpowiedź od Lastaforest
I sincerely apologize for your negative experience. Would you be willing to share more details about the specific issues you encountered with our products? We take quality concerns very seriously and would like to make this right. Please contact me directly at contact@lastaforest.com so I can help resolve these issues and arrange a refund if you'd like.
Best regards
The item looks great in the photo, but
The item looks great in the photo, but I was disappointed with the actual quality. The edges are sharp, the lines are uneven, the coffee basket is too small, there's no manual in English, and the coffee doesn't taste good.
1 października 2024
Opinia niezależna
Odpowiedź od Lastaforest
Dear Kristina,
Thank you for your detailed feedback about the quality concerns. I'm very sorry to hear that our product didn't meet your expectations. Your specific observations about the sharp edges, uneven lines, and basket size are valuable feedback that will help us improve our products.
I'd like to address these issues personally - could you please email us at contact@lastaforest.com with your order number? We take quality concerns seriously and want to ensure you have the best possible experience with our products.
The product I received is not bad
The product I received is not bad, but definitely not worth the premium price they are charging. All of the product are made in China, and can be bought with half the price listed on their website through other resellers.
23 września 2024
Opinia niezależna
Odpowiedź od Lastaforest
Thank you for your honest feedback. We understand your concern about pricing. As the official distributor for these products, we not only ensure strict quality control standards but also provide full warranty coverage and benefits through our Genius rewards program. When you purchase from us, you get authentic products backed by our dedicated customer support and exclusive member perks that aren't available through other sellers.
Possible Scam Warning
Possible Scam Warning - Avoid Lastaforest
I placed an order with Lastaforest on August 18th, but I haven’t received the product despite repeated promises. They withdrew the payment on August 20th, yet the item has never arrived. I've contacted them multiple times, and each time, I was assured the product would arrive "soon," but nothing has changed. At this point, I’m starting to believe this could be a scam. If you're considering buying from them, be very cautious — my experience has been incredibly frustrating, and I’m still waiting for a resolution or a refund. Definitely would not recommend.
18 sierpnia 2024
Opinia niezależna
Odpowiedź od Lastaforest
Dear valued customer,
I sincerely apologize for your terrible experience and completely understand your frustration. I want to assure you that we are absolutely not a scam - we are a legitimate business that has unfortunately let you down with poor shipping and communication.
I've just looked into your August 18th order. This delay is completely unacceptable, and I take full responsibility. I'm personally handling your case and will take these immediate actions:
I will investigate exactly what happened with your order today
You'll receive a detailed update within 24 hours at your email address
We'll either expedite your shipping or process a full refund - whichever you prefer
Please email us at contact@lastaforest.com with your order number and preferred resolution. I will personally ensure this gets resolved promptly.
We are working hard to improve our shipping and communication processes to prevent such situations from happening again. I understand we've damaged your trust, and we're committed to making this right.
No next time for sure
No next time for sure.
Living in Hong Kong, I placed my order on 3 Aug 2024, and I eventually got the delivery arrived on 9 Sep 2024. Within this whole month+, I sent at least 5 emails asking when I should expect the delivery arrive, they couldn’t gave me the answer and the tracking status via the linked provided was always indicated as “order pending”.
The staff said I didn’t leave my contact number, so the delivery can’t contact me and can’t send me the goods. If a contact number is essential, why they dont make it mandatory in order to place the order? If I dont actively email and ask, no one will tell me the status.
I then provided my contact number to the staff, and after more than 2 weeks, still no delivery. I then contact the staff again, and they ask me to contact my local delivery on my own. This is absurd, ridiculous and unacceptable.
The goods were poorly packed without protection filling. And the so call Italian hand grinder was made in China.
3 sierpnia 2024
Opinia niezależna
Odpowiedź od Lastaforest
Dear Hong Kong customer,
I sincerely apologize for your frustrating experience with our delivery service and poor communication. You're absolutely right - this level of service is unacceptable. The month-long wait, lack of proactive updates, and confusion about contact information should never have happened.
You've highlighted several critical issues we need to fix:
Making phone numbers mandatory during checkout if they're required for delivery
Improving our package protection standards
Better tracking communication
More responsive customer service
Clearer product origin information
I've shared your feedback with our team to implement immediate improvements to our shipping process, especially for international orders. While we can't undo your poor experience, we are taking steps to prevent these issues from happening to other customers.
Again, I deeply apologize for not meeting your expectations.
Horrible company with deceitful website…
Horrible company with deceitful website and marketing. Won’t let you return anything unless you cover the shipping back to China which costs more than their garbage products
21 sierpnia 2024
Opinia niezależna
Odpowiedź od Lastaforest
Dear valued customer,
I apologize for your frustrating experience. While our warehouse is located in China, we're working on improving our return process to better serve our customers. I understand how disappointing it is when shipping costs impact returns. We always aim to be transparent about our policies, but we clearly need to make our return policy more visible on our website.
Please email us at contact@lastaforest.com with your order details so we can discuss your specific situation and find a solution that works for you.
Best regards.
Avoid buying and using them
Avoid buying and using them. Over price, zero knowledge of there products, very slow response and zero customer service. Still no resolution for the product I bought.
27 sierpnia 2024
Opinia niezależna
Odpowiedź od Lastaforest
Dear valued customer,
I'm truly sorry for your negative experience with our service and products. This level of service is not acceptable. If you haven't received a resolution yet, please email us at contact@lastaforest.com with your order details, and I will personally ensure your issue is addressed promptly.
We are committed to improving our customer service and response times. Your feedback helps us identify where we need to do better.
Best regards
The wdt tool came tilted and wasn’t…
The wdt tool came tilted and wasn’t level. When I sent feedback to the customer service they mentioned to bend the pins. Customer service totally doesn’t understand the issues and provided unusable feedback. Will not purchase again. Product is made in China and you’re better ordering it direct if customer service was this poor.
19 sierpnia 2024
Opinia niezależna
Odpowiedź od Lastaforest
Dear valued customer,
I sincerely apologize for the quality issue with your WDT tool and our poor customer service response. Suggesting to bend the pins was not an appropriate solution for a precision coffee tool. A tilted WDT tool is unacceptable, and you should have received a properly manufactured product.
Please email us at contact@lastaforest.com with your order details, and we'll make this right. As the official distributor, we take quality control very seriously and appreciate you bringing this to our attention so we can improve both our product standards and customer service training.
Best regards
i ordered in 1/august and my order ut…
i ordered in 1/august and my order ut didn’t came it takes 15 days until now and didn’t came when the time will come?
1 sierpnia 2024
Opinia niezależna
Odpowiedź od Lastaforest
Dear valued customer,
I apologize for the delay with your August 1st order. I understand waiting this long is frustrating. Please email us at contact@lastaforest.com with your order number, and I'll personally check the status and provide you with an immediate update on your delivery timeline.
Best regards!
Good products and service.
Pretty happy with the experience and product. I ordered a geared spinning WDT tool and an adjustable tamper stepless leveling tool.
The order shipped quickly.
The products seem well made and work well.
The spinning WDT tool looks awesome, and works well. It does increase the height of the grounds in the portafilter a fair amount so you have to adjust your technique, but it definitely helps with channeling.
The tamper looks great, and works well also.
I have only had them a few days, but I am happy so far.
12 sierpnia 2024
Opinia niezależna
I ordered 54mm WDT tool
I ordered 54mm WDT tool, but delivered one was 53mm. It didn’t fit into my La San Marco’s portafilter. I didn’t know it was made and delivered from China. Positively return and refund processing will give me another headache for sure. I will toss this thing to the garbage. Will never buy anything from you.
9 sierpnia 2024
Opinia niezależna
Odpowiedź od Lastaforest
Dear valued customer,
I deeply apologize for sending you the incorrect size WDT tool - this is a significant error on our part and completely unacceptable. A 1mm difference is crucial for espresso tools, and we understand how frustrating it is to receive a tool that doesn't fit your La San Marco machine.
Please don't throw it away - email us at contact@lastaforest.com with your order details. We want to make this right and ensure you get the correct 54mm tool for your machine.
Best regards
Awesome product quality
Awesome product quality, fast delivery and I really appreciated getting the relevant order status updates!
20 lipca 2024
Opinia niezależna
Wonderful coffee accessories and very…
Wonderful coffee accessories and very good prices ^_^
31 lipca 2024
Opinia niezależna
Custom issues
For some reason, the registration and custom documents were not Sufficient. This results in a surcharge, a 3 dollars and expedition fees of $25 From the danish customs. (Original order Price 35$) Other than that, Shipment of two items at the size of a teacup, has lasted almost a month. Be aware that this company has a Poor handling of customs issues, and dis acknowledge any liability in their terms document. You will likely be charged with an extra fee from your local customs service upon ordering. So even though they claim, having a European storage facility, your goods are liable to be shipped from China.
31 lipca 2024
Opinia niezależna
Odpowiedź od Lastaforest
Dear valued customer,
Thank you for sharing this detailed feedback about the customs issues you experienced. I sincerely apologize for the unexpected customs charges and lengthy shipping time to Denmark. You're right - we need to be more transparent about potential customs fees and shipping origins.
We're currently working to improve our international shipping documentation to prevent these additional charges for our customers. While we do have European storage, some specialized items ship directly from our main warehouse due to inventory management.
If you'd like to discuss the customs charges you incurred, please email us at contact@lastaforest.com with your order details.
Best regards!
Great products in great prices!!
Great products in great prices!!
Thank you!
30 lipca 2024
Opinia niezależna
Odpowiedź od Lastaforest
Thank you so much for your wonderful feedback! We're thrilled you're happy with both our products and prices. Really appreciate you taking the time to share your experience!
Happy brewing!
The online service staff are friendly
The online service staff are friendly and the items are shipped quickly. When purchasing, I informed the store that I needed to delay picking up the goods because I had to travel far, and the store quickly provided help.
29 lipca 2024
Opinia niezależna
Odpowiedź od Lastaforest
Thank you for this lovely feedback!
We're so happy our team could help accommodate your travel schedule. It means a lot to hear that you found our staff friendly and our shipping efficient. We always aim to be flexible and helpful with our customers' needs!
Best regards!
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