Lampwise Recenzje 

100
•
Wynik TrustScore: 4.5 na 5

4,6

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I emailed Lampwise about a halogen bulb for my cooker hood, Natasha replied very quickly to say they had it in stock and could despatch . I called her and it arrived yesterday. She was very knowle... Zobacz więcej

Oceniono na 5 z 5

Having used Lampwise on several previous occasions we returned to the shop to order some wall-mounted light fittings. We were shown a range of suitable designs and fittings from which we selected one... Zobacz więcej

Oceniono na 5 z 5

Discovered this gem by searching long and hard for replacement glass shades. Finding Lampwise saved the whole standard lamp from being consigned to the bin for the want of a new shade. All the big s... Zobacz więcej

Oceniono na 5 z 5

I’m always sceptical about online only companies but I checked Trustpilot about Lampwise and on the balance of things they seemed trustworthy. I ordered 4 bulbs, they delivered sooner than expected, a... Zobacz więcej

Informacje dotyczące firmy


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

100 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 miesiąca

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,6

Wszystkie recenzje

(100)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 18

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Outstanding Service

Prompt despatch of obsolete flourescent tube which was securely boxed to prevent damage. Timely, polite and informed replies to emails relating to a replacement starter unit for a 60s jukebox resulting in a very gracious FOC unit. A highly recommended company with the human touch - thank you Natasha!

13 sierpnia 2025
Opinia niezależna
Oceniono na 5 z 5

Illuminated Aladdin's cave.

This family run business gives excellent friendly customer service. We have been using this business for many years because of the informative advice they give and service they provide. They are always able to find something to suit your location from the large range of light fittings they are able to obtain. The shop is like an illuminated Aladdin's cave.

7 sierpnia 2025
Opinia niezależna
Oceniono na 5 z 5

They were very helpful and assisted us…

We took our parents to Lampwise as they wanted a Tiffany lamp. The shop staff were very helpful and assisted them with purchasing a lamp. They were unsure on design so they said if they didn’t like it when they got home, they could take it back and exchange it.

2 sierpnia 2025
Opinia niezależna
Oceniono na 5 z 5

I foolishly ordered the wrong bulbs…

I foolishly ordered the wrong bulbs which were needed for a very important event .... I phoned Lampwise desperately in the hope they could send me the correct ones for the next day and they did ! so good to speak to someone on the end of the phone - thanks Lampwise !

26 czerwca 2025
Opinia niezależna
Oceniono na 5 z 5

Great selection of lightbulbs & lighting

I had a great experience at Lampwise. Natasha who served me was attentive & knowledgable. She took the time to understand what I was looking for and offered honest advice. The array of lighting options was amazing and the advice was top notch from start to finish. I’ll definitely be using Lampwise again a would recommend others to visit.

6 lipca 2025
Opinia niezależna
Oceniono na 1 z 5

I regret using Lampwise

Following my previous review Natasha phoned me. How dare I leave a one star review?. My review was an honest one. Natasha's aggressive tone was completely uncalled for and extremely unprofessional.
I deeply regret using Lampwise.

3 lipca 2025
Opinia niezależna
Oceniono na 5 z 5

240V ceiling light holder

I was searching for some lamp holders and Lampwise found them and I received them today. So happy. Great communication from start to finish. Thoroughly recommend this company.

8 maja 2025
Opinia niezależna
Oceniono na 5 z 5

Great company, I'll be back.

They say on their website they'll beat any price. They did exactly that! The wrong boxes arrived by mistake, they dispatched the right ones straight away and paid for the return of the smaller ones. Would definitely recommend and will be back.

14 maja 2025
Opinia niezależna
Oceniono na 1 z 5

Appalling service from their customer…

Wow, what a bunch of fabricated lies in your reply. That is incredibly sad and desperate that you should lower yourselves to such a response.
I relied on Natasha's expertise and knowledge to place the first order, based on the precise dimensions I provided. I had to return the first lamp at my cost; you did not offer to pay for that. I had only ever wanted warm white, which was what the first lamp was; why would I then change to cool white? Natasha sent the wrong lamp for the second time. No one suggested I wait for stock; Natasha told me it was no longer produced. Once again another fabrication from Lampwise.
Appalling service from their customer service representative, Natasha, who seemed incapable of replying to emails and phone calls, never once returning a call or email without numerous attempts from me to make contact. Also seemed to be unaware and unsure of products resulting in 2 wrong products being delivered and never once thought to apologise. Overall this painful process took nearly 3 months. I then found another company, Lighting Styles, who found the lamp I needed and dispatched it without any hassle the next day; as it should be. Don't use Lampwise.

12 marca 2025
Opinia niezależna
Logo Lampwise

Odpowiedź od Lampwise

We’re sorry you remain unhappy with your experience, but we feel it’s important to clarify a few points to ensure the situation is represented accurately.

Your original order was placed based on the information and dimensions provided at the time. When the first item was returned, we processed this in line with our returns policy. Unfortunately, as the return was not due to a manufacturing fault, we were unable to cover the return postage cost.

Following this, we worked to source the alternative version you requested. During this process, several variations of the product were involved, including differences in light colour and specifications, and we understand this caused confusion and frustration. At one stage, the supplier believed the version you were requesting was discontinued, which is the information we were working from at the time.

We are sorry that the overall process took longer than anyone would have liked. Lighting products often depend on supplier stock and manufacturer availability, which can change quickly and, unfortunately, can lead to delays or mixed information while we try to resolve matters.

We also want to be clear that Natasha, like the rest of our team, works hard to help customers find suitable lighting solutions. It’s disappointing to read personal criticism directed at a member of staff who was trying to assist throughout the process.

We genuinely regret that the experience did not meet your expectations and that you ultimately chose to purchase elsewhere, but we do wish you the best with the product you sourced.

Oceniono na 5 z 5

Good service and prompt attention.

There was a problem with the size of the brackets for the wall lights I bought. The team at Lampwise took the trouble to understand the problem and they promptly arranged for modified parts to be made and sent out to me. They fitted perfectly.

25 lutego 2025
Opinia niezależna
Oceniono na 1 z 5

Over inflated returns costs

I purchased a lamp on line for £24.90 I wasn’t happy with the product when it arrived so it was returned I have been sent confirmation that the refund is £15 that’s an adjustment of £9.90 totally scandalous and unjustified. Avoid these rip off merchants at all costs ,,,,

17 lutego 2025
Opinia niezależna
Logo Lampwise

Odpowiedź od Lampwise

Dear Mark Scott,

Thank you for reaching out. I want to clarify the breakdown of your refund.

You originally purchased an item for £19.95, plus a £4.95 Royal Mail 48 Tracked shipping charge. Since your order was under £49, it did not qualify for free shipping.

When you decided to return the item, you used our prepaid returns label, which, as stated in our policy, incurs a £4.95 deduction if the return is due to a change of mind rather than a fault with the product.

Here’s the full breakdown:

Item cost: £19.95
Original shipping: £4.95 (non-refundable)
Return shipping: £4.95 (deducted from refund)
Total refund issued: £15.00

We understand that return costs can be frustrating, but these charges cover the shipping services used both ways. Unfortunately, free returns are not standard across all retailers due to rising postal costs, especially for lower-value orders.

We appreciate your feedback and are always looking for ways to improve our service. If you have any further concerns, please feel free to reach out.

Best regards,
Dean A
Lampwise

Oceniono na 5 z 5

Trustworthy supplier

I’m always sceptical about online only companies but I checked Trustpilot about Lampwise and on the balance of things they seemed trustworthy. I ordered 4 bulbs, they delivered sooner than expected, and exactly what I had ordered. They’re weren’t the cheapest supplier on the google search, but they were not far off, and given the excellent service I’m happy I went with them and will return for future purchases. Highly recommend

14 listopada 2024
Opinia niezależna
Oceniono na 5 z 5

Excellent service

Excellent service. Got my tube light, (semi discontinued size) fast and at a fair price. My house is light and bright. Happy customer

29 października 2024
Opinia niezależna
Oceniono na 5 z 5

Difficult lighting problem

I had a problem getting a replacement for a fluorescent tube. I chose what I thought was correct but it didn't work. I sent it back and was credited with no problem. I had also explained my difficulty. Lampwise advised me on the probable problem and offered an alternative solution which I accepted and the light worked perfectly again. Many thanks.

17 października 2024
Opinia niezależna
Oceniono na 5 z 5

A gentle light

The light that comes out of these bulbs is really gentle and much nicer than the LED ones. My daughter found LED lights too bright for her eyes and not relaxing.

11 października 2024
Opinia niezależna
Oceniono na 5 z 5

Excellent customer service

Excellent customer service. My item arrived cracked and they replaced it no questions asked. This was all done professionally and in a timely manner.

2 października 2024
Opinia niezależna
Oceniono na 5 z 5

Purchased from lampwise

Purchased from lampwise, there was a manufacturer fault with one of the items lampwise had no hesitation in sending a new item out so thank you to them.
The service is good , goods well packed and prompt delivery, will definitely shop with lampwise again

17 września 2024
Opinia niezależna
Oceniono na 5 z 5

Fantastic knowledge & service

What a fantastic family company. Staff are VERY knowledgeable, helpful and they stock an incredible range of lamps, shades, fittings and all things 'lighty'. This is the BEST shop in Milton Keynes, Bucks and the south of England. I cannot speak highly enough of this superb firm which I have used for many, many years.

4 września 2024
Opinia niezależna

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej