The toothbrush itself is excellent. Unfortunately, the supply of replacement brush heads is abysmal. They are constantly out of stock, forcing you to buy a generic product—which defeats the whole purp... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
My hairdryer broke just before the two year warranty was up, I was nervous that they wouldn’t accept it for some reason but I told them what happened, they asked for a video of the problem, and then t... Zobacz więcej
My first swift hairdryer the plug started making noises and stopped working. I got another one. That one stopped blowing hot air, so they replaced that one, the coils inside started glowing like they... Zobacz więcej
The customer service department is almost non-existent. I placed an order for a shaver on 29 May. The supposed 2–4 day shipping window has stretched into weeks, and the order is still pending shipment... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Laifen was established in 2019 in by Hongxin Ye, a creative geek and his team of passionate developers, inspired by the idea that a well-developed motor could improve the performance of an appliance significantly. With the endeavor over 2 years, Laifen has finally equipped the technology of 110000 rpm motor, and integrated it into an outstanding high speed hair dryer, balancing perfect user experience with an economical price. We believes that with the efforts of Laifen, our users could enjoy daily life with higher efficiency, more convenience, while still affordable. In addition to hair dryer, Laifen has devoted herself into the popularization of high technology, bringing more enjoyments to consumers.
Dane kontaktowe
Hong Kong
- csteam@laifentech.com
- laifentech.com
3,3
Średnia
475 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 76% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
LF62570EU my order never came
Update: I got my hairdryer today and a partial refund as a compensantion. I am pleased about the customer service after the issue.
LF62570EU my order never came, with no notification, no respond to my several emails.
If you can not send the order in maximum 10 days, i want a full refund!
If you will send it, i am asking for a partial refund as a compensation, it is not acceptable since the delivery time is 2-7 days ON MY ORDER and it would be fine if i got any response!
19 marca 2025
Opinia niezależna
Odpowiedź od Laifen
Hi Diana,
We’re very sorry to hear about the delay with your order and the lack of communication—this is not the experience we want for our customers, and we truly apologize for the frustration caused.
Your satisfaction is very important to us, and our customer support team will be contacting you shortly to resolve this. If the order cannot be shipped within the promised time, we will of course honor your request for a full refund. If the shipment is on its way, we will offer a partial refund as compensation.
In the meantime, feel free to reach out directly to csteam@laifentech.com—we’re available 8 hours a day, 7 days a week to support you.
Thank you for your patience and your feedback—it helps us improve.
Best regards,
Laifen Customer Support Team
Exceeded My Expectations
Speedy delivery. I like the magnetic attachments. It's really solid and feels great in my hand. The shape makes it easier for storage.
15 lutego 2025
Geld weg und kein Föhn geliefert
Ich habe mir am 02.03.2025 einen Föhn bestellt und bezahlt allerdings kam hier bisher nie etwas an. Keine Info welchen Status die Bestellung hat obwohl es heißt 2-7 Tage Lieferung. Sämtliche versuche einen Kundenservice zu erreichen um einfach mal zu erfahren was hier Stand ist war vergebens. Immer nur irgendwelche automatischen antworten aber keiner der sich dem Problem annimmt. Kein Geld mehr und kein Föhn. Ich geh davon aus hier musste ich Lehrgeld bezahlen und
14 marca 2025
Opinia niezależna
Odpowiedź od Laifen
Hallo,
es tut uns sehr leid zu hören, dass Sie Ihren Föhn bisher nicht erhalten haben und keine klare Rückmeldung bekommen haben – das entspricht natürlich nicht unserem Anspruch an Service und Zuverlässigkeit.
Wir verstehen, wie ärgerlich das ist, und möchten das schnellstmöglich klären. Unser Customer Support Team wird sich in Kürze direkt bei Ihnen melden, um den aktuellen Status Ihrer Bestellung zu prüfen und eine Lösung anzubieten.
Falls Sie uns direkt kontaktieren möchten, schreiben Sie bitte an csteam@laifentech.com – wir sind täglich 8 Stunden erreichbar und helfen gerne weiter.
Vielen Dank für Ihre Geduld und Ihr Feedback.
Beste Grüße
Laifen Customer Support Team
Retourenbearbeitung schleppend
Die Retoure wurde inzwischen bearbeitet und der Kaufpreis zurück erstattet.
Dur Kritik auf Trustpilot war möglicherweise hilfreich.
Ich hatte mir einen Haartrockner von Laifen bestellt. Das Handling fand ich nicht komfortabel.
Haartrockner wurde deshalb am 27.02.2025 zurückgeschickt an die von Laifen angegebene Adresse. Alle Teile in Originalverpackung.
Auslieferung dort durch DHL am 03. März 2025.
Bis heute, 10 Tage später, erfolgte keine Rückerstattung des Kaufpreises, obwohl in den AGB's steht, daß die Rückerstattung innerhalb von 2-5 Tagen erfolgt.
Bis heute erhielt ich auch keine Antwort auf meine mehrfachen Reminder.
Das ist kein seriöses Geschäftsverhalten!
13 marca 2025
Opinia niezależna
Odpowiedź od Laifen
Hi Chrissy,
We’re sorry to hear about your experience with the return process, and we sincerely apologize for any frustration this has caused. Your satisfaction is very important to us.
Our customer support team will be reaching out to you shortly to assist with your refund. If you have any further questions, please feel free to contact us at csteam@laifentech.com. We’re available 8 hours a day, 7 days a week to help resolve your concerns.
Thank you for your patience and feedback—it helps us improve and provide better service.
Best regards,
Laifen Customer Support Team
My preorder should have been shipped by…
My preorder should have been shipped by 10th of march. Until now I have not heard anything about nor did the customer service reply.
12 marca 2025
Opinia niezależna
Odpowiedź od Laifen
Hi Sandra,
We sincerely apologize for the delay and any frustration this may have caused. The product you purchased is currently being processed at customs, which has unfortunately led to unexpected shipping delays. We completely understand how frustrating this can be, and we truly appreciate your patience.
If you need any assistance, please feel free to reach out to our support team at csteam@laifentech.com. We’re available 8 hours a day, 7 days a week and will do our best to assist you as quickly as possible.
Thank you for your feedback—it helps us improve and serve our customers better. If there’s anything else we can do, please don’t hesitate to let us know.
Best regards,
Laifen Customer Support Team
Happy with my Laifen purchase
Laifen shipped my order promptly and the item arrived in great shape. It was exactly as described. I am very happy with my purchase.
15 lutego 2025
My experience with my toothbrush it's…
My experience with my toothbrush it's great. I enjoy it very much but I think it needs a pressure sensor.
15 lutego 2025
Product does not last
Product does not last.
I bought my first laifen in Nov 23, after 6 months the hair dryer broke, I asked for a refund but they sent me a new hair dryer instead. Two weeks ago the second hairdryer stopped working and they sent me a new one. This new hairdryer arrives and i have used it twice and its now broken. Do not buy these products aren't reliable.
Edit
Since my review the customer service has been very good and Laifen did offer me a 50% refund for the hairdryer which i accepted.
23 lutego 2025
Opinia niezależna
Odpowiedź od Laifen
Hi Rebecca,
We’re sorry to hear about your experience with your Laifen product, and we truly apologize for any inconvenience this caused. Your satisfaction is very important to us, and we’d like to help make things right.
Please email us at csteam@laifentech.com, and our support team will assist you as quickly as possible. We’re here 8 hours a day, 7 days a week, to answer your questions and resolve your concerns.
Thank you for sharing your feedback—it helps us improve and serve you better. If there’s anything else we can do, don’t hesitate to let us know.
Best regards,
Laifen Customer Support Team
I think my hair has more shine and…
I think my hair has more shine and dries so fast!
18 stycznia 2025
Laifen SE Lite
I got the Laifen SE Lite version and I am loving it! My thick hair dries faster than it ever has, with the added bonus of it being so much more quieter than my old traditional hair dryer. Can highly recommended!
2 lutego 2025
Opinia niezależna
The audacity of asking for a review…
The audacity of asking for a review when you never even shipped the order is astounding. I’d give you zero stars if I could.
18 stycznia 2025
Odpowiedź od Laifen
Dear Jenny,
Thank you for your patience, and we sincerely apologize for any confusion regarding your order status. Your parcel was shipped on January 30, but the system has not yet updated your tracking details.
To assist you further, please email us at csteam@laifentech.com, and our support team will provide your tracking information and any additional assistance you need. We’re here 8 hours a day, 7 days a week to support you.
Your feedback is valuable to us, and we truly appreciate your patience. Please let us know if there’s anything else we can do for you.
Best regards,
Laifen Customer Support Team
Unreliable Service
Placed my order for a hair dryer on January 17. Other than the order confirmation I received no updates. When I contacted the company on January 29, I got a message that they would be out of the office from January 25-Feb 6 for Chinese New Year. My order should’ve been shipped before that, but was not, and now I will be waiting at least a month to receive it. I will not recommend buying from this company.
17 stycznia 2025
Odpowiedź od Laifen
Dear Desta,
Thank you for your patience, and we sincerely apologize for any confusion regarding your order status. Your parcel was shipped on January 30, but the system has not yet updated your tracking details.
To assist you further, please email us at csteam@laifentech.com, and our support team will provide your tracking information and any additional assistance you need. We’re here 8 hours a day, 7 days a week to support you.
Your feedback is valuable to us, and we truly appreciate your patience. Please let us know if there’s anything else we can do for you.
Best regards,
Laifen Customer Support Team
It takes forever to ship
I placed an preorder since 1/18, it says order will be shipped by 1/30, but I still haven’t received any shipping email.
18 stycznia 2025
Odpowiedź od Laifen
Dear YEYING Weng,
Thank you for your patience, and we sincerely apologize for any confusion regarding your order status. Your parcel was shipped on January 30, but the system has not yet updated your tracking details.
To assist you further, please email us at csteam@laifentech.com, and our support team will provide your tracking information and any additional assistance you need. We’re here 8 hours a day, 7 days a week to support you.
Your feedback is valuable to us, and we truly appreciate your patience. Please let us know if there’s anything else we can do for you.
Best regards,
Laifen Customer Support Team
Products with unsurpassed price/quality…
Products with unsurpassed price/quality relationship.
Started with the toothbrush, after 1st bought 2 more for my kids. Bought the hairdryer afterwards. My wife adores it. It does not lag behind the most expensive hairdryers. Just try it.
26 stycznia 2025
Opinia niezależna
Fantastisk kundservice hos Laifen
Jag köpte en hårtork från Laifen och var verkligen nöjd med den. Tyvärr slutade den en dag att fungera, så jag kontaktade deras kundtjänst. Upplevelsen kunde inte ha varit bättre.
Från första stund fick jag ett snabbt och väldigt vänligt svar. De guidade mig genom hela reklamationsprocessen på ett tydligt och enkelt sätt. Efter att jag skickade in de nödvändiga dokumenten blev jag positivt överraskad när de sa att jag inte behövde skicka tillbaka den trasiga hårtorken. Istället informerade de mig om att de skulle skicka en ny direkt hem till mig, helt utan kostnad.
Jag är otroligt tacksam och imponerad av Laifens kundservice, som verkligen är enastående. Jag vill särskilt nämna Linlin, som hanterade mitt ärende – det är hon som förtjänar all beröm!
26 stycznia 2025
Opinia niezależna
Best Clean Ever Had
This is the best electric toothbrush I’ve ever used. It is powerful, versatile, feature-packed, and elegant. I was so impressed by mine I bought several for the whole family. We have all three finishes but the best is the aluminum because it stays fingerprint-free and cold to the touch which gives it a premium feel compared to others on the market. And for the amount of features you get it is an incredible value at this price point.
24 stycznia 2025
Opinia niezależna
As a self-proclaimed toothbrush fanatic…
As a self-proclaimed toothbrush fanatic with experience using top brands like Sonicare and Braun, I can confidently say that Laifen is the best I've ever used. From the moment I tried it, I was hooked. The app's flexibility allows me to customize my brushing experience for optimal results. I wholeheartedly recommend Laifen to anyone looking for a superior clean.
11 lipca 2024
Opinia niezależna
Tutto perfetto
27 grudnia 2024
Opinia niezależna
Love my Laifen toothbrush!
Love my Laifen toothbrush!! I feel like my teeth get a great clean, but it’s also gentle and does not disturb my gums. Both my husband and I have been using Laifen for over 6 months now and we will never go back.
23 stycznia 2025
Opinia niezależna
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.