Korean Air Recenzje 

We landed in Amsterdam and found out at the luggage claim that our suitcase was broken, one corner was completely ripped up. So we complained about it to Korean Air and they just ignored it. Very unserious.

When it comes to meal service, I was extremely dissapointed. My first meal service was amazing, but all in general, it was dissapointing. The entertainment on long flights is not that bad, but not that great. The seats were ok, I did manage to do things normally, the flight attendants, I dont really see a difference, on flight attendant behaviors, theyre all the same to me. And this counts for every airline that i have flown. Overall, avoid flying long, but I definetely reccomend short flight like 1-3 hours. Definetely reccomend

Wir sind drei mal mit Korean Air geflogen. Davon zwei 14 Stunden Flüge.

Das Personal war immer freundlich und konnten sogar echtes Englisch (im asiatischen Raum eher selten). Sie waren freundlich und professionell und es gab nichts zu beklagen.

Flew with them a few times. It's a great airline. No stress, good communication very good staff. And I believe the most legroom/space in economy I have ever experienced.

Don’t book with Korean Air if you can. We booked our first trip to Korea with direct flight, booked and planned for our hotels and trip 8 months ahead, but Korean Air just decided to cancelled our trip all the sudden without any reasons. We were forced to changed our flight to indirect flight, we have to take additional half day off, and cut the trip short. If you were parents, you know how hard it is to do connecting flights with young children, but seems like Korean Air doesn’t care. Their customer services are not great. We get zero compensation. After went through all the stress process to rebook, one week after we rebooked, Korean Air cancelled our rebooked flight as well. I really don't have a word on this.

My mother and I had a terrible flight luly 5, 2022 First flight KE 18 Korean Airlines from Lax International Departure 12:30 pm Airport to Korea delayed 54 minutes Second flight KE 683 Korean Airlines Departing at 19:50 from Korea to Saigon on July 6, delay 36 minutes late, few Vietnamese passengers on the KE 18 Korea Airlines flight complained of hunger

Flying with Mr. Choi as my flight attendant on Korean Air's KE8076 today was an absolute pleasure from start to finish. His exemplary service truly made my journey memorable, and I couldn't help but feel compelled to share my positive experience.

From the moment I boarded the flight, Mr. Choi's attentiveness and dedication to passenger comfort were evident. Despite the hustle and bustle of a busy flight, he effortlessly managed to provide personalized assistance to everyone on board.

One particular moment stands out vividly in my mind. I encountered a technical issue with my laptop charger, which threatened to disrupt my crucial study session for a commercial law exam. Sensing my predicament, Mr. Choi promptly offered his personal adapter, ensuring that I could power up my device without any further hassle. His proactive approach and genuine concern for my well-being were truly commendable.

Throughout the flight, Mr. Choi continued to go above and beyond to ensure that I was comfortable and well taken care of. Despite the late hour, he remained alert and attentive, regularly checking in to see if I needed anything to stay refreshed and focused. His thoughtfulness in bringing water, snacks, and even coffee exemplified his dedication to providing top-notch service.

What truly impressed me was Mr. Choi's ability to handle unexpected situations with grace and professionalism. When a young child became upset during the flight, Mr. Choi's quick thinking and willingness to lend a helping hand diffused the situation effortlessly. His compassion and willingness to go the extra mile truly made a difference for everyone on board.

In every interaction, Mr. Choi's energy and enthusiasm never wavered, leaving a lasting impression of excellence and genuine care. His exemplary service sets a high standard for flight attendants everywhere and deserves recognition and appreciation. Flying with Mr. Choi was not just a journey but an unforgettable experience of exceptional service and hospitality.

I am a Morning Calm member, and Prestige Class flyer. The Korean Air employees at LAX are awful. I'm not entirely sure whether it's laziness or incompetence of a combination of the two, but they're not at all interested in helping passengers with a problem of any kind. My wife was told by a Korean Air station agent that she "doesn't have the correct numbers" for her CBP ESTA Visa, which was pure nonsense - she was holding the official US CBP-issued document in her hand at the time, the original hard copy. The KAL employee told my wife "you can't fly without it" and sent her away to "figure it out." This is a supposed travel professional?

We pulled up the electronic visa sent to us by the US Government and compared it line-by-line with the hard copy - it was the same. We walked back to the station agent and showed her the original e-mail from US DHS, Order ID, Application Number, and passport number the same as before and this time - though literally zero had changed from when the KAL employee sent us away - magically we have what we need.

It wasn't just one KAL employee. While we were frantically trying to figure out what was wrong, not one but two KAL supervisors dressed in suits watched, listened, and did literally nothing to help. One of them asked me "how is your day going?" to which I replied "not so well." "Are you having problems?" he asked. "Yes," I answered, "serious problems." He then asked me, "are you going to Korea?" "Yes, we live there," I said. "You live in Korea?" he asked - not 'how can I help you?' or 'what seems to be the issue?' I answered him, "yes," after which he simply walked off. No offer to assist, no inquiry, no help, nothing at all.

Thank Heaven we were able to board our flight to Seoul-Incheon on time, but KAL employees were worse than useless: they subjected my wife and I to unnecessary stress, worry, and mental torment without cause.

Before retirement I worked for a Fortune 500 company for 20 years. If a client or a customer of ours had been treated the way that not one, but three KAL employees treated us yesterday, that individual would have been terminated. Our company taught everyone that if one us doesn't know the answer to a question or the solution to a problem, the first priority is to find someone in our organization who does and take care of the customer. Clearly Korean Air as a company does not share these values at all.

To my fellow travelers I would strongly recommend you look elsewhere to other airlines for travel to and from Republic of Korea. Korean Air Lines does not care about paying customers and does not train its employees to provide customer service. There are other, better air travel options out there. We won't be using Korean Air again.

Korean air have really let me down. An absolute fortune for a business class seat to Auckland from Heathrow and treated so badly. Ryan air or easy jet are better. The seats are super tired and of poor quality. On the way home I was told you have to pre book the hotel for the long lay over. I didn’t know this and they wouldn’t help me at all when I arrived in Seoul on way home. I had 15 hours and they were happy to see me sleep on the floor in the airport. I did book myself a hotel but it was so stressful. I then complained on my return to UK and got some poor apology. Nearly 6 grand for a flight and treated like I don’t matter. Do not fly with this airline. They are awful!!!!!!

Whilst the customer service and crew are delightful - boarded the business class KE908 and the aircraft feels old and tired (a little like me). Worn out seats and facilities. The fabric seat is a hard as nails and no under sheet for cleanliness. No in flight WiFi. As a national flag carrier Korean Airlines could do a lot better. I chose Korean Air for the direct routing but really wish I had taken emirates and suffered the slight delay/stop over in Dubai!

During my travel from Seoul to New Delhi in Flight KE 497 on dated 2nd December 2024, I had a very pleasant experience due to excellent service provided by crew namely Choi Yoonjung, Kim Sujin and Yun Young. They made every effort to provide comfort by ensuring our requirement of special meals during the flight. Their smiling faces during service especially Choi Yoonjung is commendable. I wish the crew a bright future in the airline.

Website lost my progress. Spent about 20 minutes entering all passenger information, selecting the right seats, reading privacy agreement, etc. Just as I was about to enter my payment information the website lost all my information, as if I had never entered anything. Waste of time.

I and my husband travelled back home from Seoul to London with Korean Airlines. I was unwell and the air hostesses treated me with such kindness it was so comforting to me as I was in alot of pain. Kim H.E was especially kind and kept on giving me my hot water bottle. Kim was the perfect airhostess as she was so helpful and courteous a true asset to Korean Airlines. Thank you Kim for making my long 14hour flight more bearable

Our travel agent in Korea gave us the wrong departure time for KE907 Seoul to London on 3/11/23. We arrived 35 minutes before the flight, thinking we had allowed 2.5 hours. Korean Air staff pulled out all the stops and rushed us and our luggage through the airport to the plane and we made it! Thanks for going way beyond the call of duty, we are very grateful.

HKG-ICN en aout 2023, 737 à l'aller, 787 au retour.

Très bonne compagnie avec un personnel avenant et à l'écoute.

Plateau repas bien garni.

Seul bémol, pas de divertissement sur le 737

I had flights booked to Tokyo with Korean Air in August and the timings whilst not ideal were do-able. Then out of the blue they decided to change the return leg with a 20 minute (yes, 20 minute) gap between flights in Seoul. Impossible of course so I asked them to give me something which actually was possible for a human being to achieve. They offered me a flight at 2am (!!!!) from Tokyo with an 8 hour wait in Seoul before the connection. My previous flight had been at the far more sensible time of 8am.

Of course I complained but their response was a big fat no, take it or leave it, no refunds, no compensation. So now I have to face an epic journey home with no sleep, as I can't sleep on planes.

Thanks for nothing Korean Air, consider yourself on my banned list. You will never, ever, get a single penny out of me again. I know airlines have a bad reputation and mostly deservedly so, well you just hit rock bottom of my list. The worst of the worst.

My wife and I flew business class from the UK to Brisbane return. Our transfers were seamless and we experienced no delays. On board, the staff were attentive and professional and made every effort to make us comfortable. Food, drinks and service were excellent. We were on KE901 May 21st. and Kim Sun Hye and the whole team deserve every credit for their hard work and unstinting service. Well done.

This is heartbreaking, giving a bad review on this company, but sometimes the truth hurts. I have been flying **EXCLUSIVELY** with Korean Air for 20 years now. I fly JFK to Korea and The Philippines 4 times or more a year. In all those years, the service has been absolutely perfect. The staff is polite and professional. Then in April I ordered a flight that usually costs $1,000. The price was up to $1,700. Wow! 70% increase?

I understand things are going up, but 70% increase in a short period of time is an insult to my intelligence. But wait! It gets worse.

After ordering my flight, I had a major change in my family situation. I changed my date to 30 days later. I understand there are rebooking fees and penalties, but the new price was beyond shocking.

The new price? $3,300! But not just $3,300; the price was $3,300 more, on top of what was already paid. A total of $5,000 for a coach seat? This is insulting! And I am not someone who just stumbled through the door for this flight. I am a frequent flier, who has 75 previous flights with this airline. I promote the company often, but that is probably a thing of the past now.

If they treat a frequent flier like this, how will they treat the rare or occasional flier?

This review is not about the service received. It's only about their abusive pricing structure. The cost of operations has gone up maybe 25%, but customers get charged extremely high prices based on being during popular travel months.

For my next flight to Southeast Asia, I will be shopping around for better pricing. There are other airlines that provide top quality service, and don't beat you up on price as much.

This is not a review from someone who has bad feelings about the Airlines. I am a very satisfied customer, who is heartbroken over feeling the need to write a bad review.

Quite on time. Cabin crews offered good service

My flight has been changed 2 times!!!
How can it be called their national flight. Worse than budget flight. Totally unreliable l!!