Korean Air Recenzje 

Vol Bangkok Séoul classe économique .
Tout etait bien
Avion récent
Place importante pour les jambes
Personnel agréable
Repas bons et bien organisés
Extrêmement ponctuel décollage et atterrissage

Korean air is very predatorial. I went to check in in manila to my flight on time and was told they gave my seat to so.eone else and I would have to pay $2300 to get home. It was my seat that I paid for but they gave it away because I had to miss my initial flight coming to Manila.i did inform expedia who booked ticket in advance of my departure but Korean air is not reasonable, they are greedy and are looking for an excuse to screw you over. I spent an hour trying to reason with 5 different people and all I got was that the return ticket is automatically canceled if you miss the departure. I will never fly with these bloodsuckers again. Also the last time I flew with them they did the same thing and even though I had insurance it still cost me an extra $835 .I was also 1 hour late then because we got stuck on the runway due to airport computer breakdown. When I finally got to the Korean air checkin the workers had all gone home , because they leave 1 hour before the departure since they only have 1 flight per day

We flew Korean Air flight KE907 from Incheon to London Heathrow on 10 December 2025, having booked Prestige Class specifically to experience the Prestige Suite product. At the time of booking, this flight was marketed as operating with the Prestige Suite cabin, offering direct aisle access and an enclosed suite-style seat.

That product was the reason we chose this flight — and why we paid over KRW 1,000,000 more per person than a comparable Asiana Airlines A350 Business Smartium option on the same day.

Shortly before departure, the aircraft was changed. While the ticket still showed “Prestige Class”, the actual cabin was an older business-class configuration without the Prestige Suite, with significantly reduced privacy and noticeably dated hardware. Even the in-flight entertainment remote was so worn that it did not function properly, which was particularly disappointing on a 15-hour flight.

We raised this with Korean Air afterwards, explaining that while the class name remained the same, the product we had deliberately paid a premium for was not delivered. Korean Air’s response was polite but firm:
they acknowledged the aircraft change, but stated that because their own terms and conditions allow aircraft changes and do not differentiate fares within Prestige Class, no compensation would be offered.

In other words, the position was essentially: this is allowed under our rules, therefore no redress is necessary — regardless of how materially different the experience was for the customer.

What was most disappointing was not the aircraft change itself (these things do happen), but the complete lack of recognition that:

passengers choose specific flights because of the advertised seat product, not just the cabin label; and

paying a substantial premium for a specific experience should carry some accountability when that experience is not provided.

This was, frankly, one of the least satisfactory business-class cabins we have experienced in recent years, and it fell well short of expectations for a carrier positioned as a premium global airline.

I share this not out of anger, but as honest feedback. Korean Air handled the correspondence courteously, but the substance of the response suggests that customer experience takes a back seat to internal policy. That is disappointing — and something future passengers may wish to bear in mind when choosing flights based on seat type rather than airline name.

Ground staff at the check-in counter of Jin Air /Korean Air, in Okinawa Naha Airport, are awful.

On Dec 15, 2025, we had a flight to Singapore via Seoul. Their Chinese staff member Gary, along with his sour-faced Japanese colleague & supervisor, refused to accept the Singapore arrival cards we showed them, despite being official documents issued by the ICA authority of Singapore. They detained us for 1 hour, and it was so close to our flight departure time, so we could have missed our flight.

Despite telling them this, they ignored us and deliberately did things at a snail’s pace, huddled together in a large group of 4-5 women, where they passed our documents around from 1 woman to the next, like village idiots, staring & examining them for a long time, scrutinising them up-close with furrowed brows — unable to read or communicate even basic English. Even after I put them on the phone with my highly experienced & well-seasoned Japanese travel agent, who took pains to explain to them the obvious validity of our travel documents, they stubbornly refused to accept them without providing clear reasons.

They came across as xenophobic country bumpkins with zero experience handling passengers who hold world #1 passports i.e. Singapore.

They also came across as racist - I’m an Asian lady, and my son is part Caucasian; it clearly felt as though we were looked at with disdain simply for that reason, and we sensed that they feigned ignorance, as they pretended they had never laid eyes on Singaporean passports or arrival cards. Their fake-politeness was filled with arrogance & condescension too.

In sharp contrast, Korean immigration at Incheon airport recognised & accepted our arrival cards immediately. Because their airport is clearly first-class & world-efficient, whereas Naha airport is backward & unprofessional.

The Singapore passport is currently world #1, and Singaporeans frequently travel to Japan, so their failure to recognise our travel documents is a total travesty & sign of extremely poor knowledge & training. Absolutely no excuse, for people who process documents from first-world countries day in, day out. Shame!

The staff in the bag drop off area are bunch of racists. They target indian looking people ask to stand separately after dropping bags. They are saying they are scanning bags. If you want to scan bags scan everyones bags. If you want to sterio type with your racist mind set do it descreetly. Dont let your customers stand out separately like bunch of thieves. Never experience this stupid behaviour with any other airlines.

I understand that this woman(
H. S. Seo
서희숙) and some of the other flight attendants on her flight may have encountered many people who were not honest with them. However, helping disabled and elderly passengers is something they should do, especially since they work in a high-level service industry. If they allow themselves to become a callous person, then they should not continue working as flight attendants anymore.

Ich bin schon ein Mal mit Korean Air fliegen. Aber das war vor 4 Jahren. Darum bin ich nochmal mit Korean Air geflogen, um zu gucken ob sich etwas verändert hat.

Meine Route war SYD (Sydney) nach ICN (Seoul-Incheon). Der Buchungsprozess war etwas langsam, weil die Website nicht perfekt war. Das war früher aber auch nicht besser.

Dann kam es 2 Tage später zum Flughafen Sydney. Der war sehr schön, aber der Check-In war überfüllt. Das hat sehr lange gedauert, dachte ich mir. Denn nach Weniger als zehn Minuten war ich schon an der Reihe.

Der Check-In Prozess war wunderbar. Korean Air macht da schon einen guten Job. Ich habe auch mein Koffer abgegeben und mit gutem Gewissen zum Security Check gegangen.

Als ich dann beim Gate war, haben wir gewartet, weil ich war 30 Minuten vor dem Boarding da. Währenddessen habe ich mir im Flughafen was zu essen gekauft.

Als ich dann fertig mit dem Essen war, hat das Boarding schon begonnen. Die Reihe war sehr lang, aber ich habe noch gewartet bis die Reihe kürzer wird. Dann stellte ich mich an die Reihe.

Das Boarding ging unerwartet schnell und war auch ganz „flüssig“ (kenn kein anderen Begriff dafür). Dann bin ich ins Flugzeug gestiegen und habe es mir gemütlich gemacht.

Während wir gerollt sind, habe ich mir nochmal den Sitz ganz genau angeschaut. Der Sitz war sehr gemütlich, war auch breit. Die Beinfreiheit war Perfekt, kann ich nix anderes zu sagen.

Dann waren wir auch auf der Start/Landebahn. Wir sind abgehoben und es hat sich auch gut angefühlt, wieder mal in dieser Kabine in der Luft zu sein. Einfach gut

Auf Reiseflughöhe kam dann auch der Service, und der hat sich wirklich positiv verändert nach 4 Jahren. Das Essen hat auch sehr gut geschmeckt.

Dann bin ich auch eingeschlafen, ohne mich irgendwie umzuziehen, weil ich nicht so gut geschlafen habe. Dann nach 5 Stunden bin ich auch aufgestanden, und wir hatten noch 4 Stunden hinter uns.

Ich habe mir dann nochmal das IFE angesehen, und es war wirklich ein neues Modell. Es hat wirklich gut funktioniert und es hatte auch eine gute Grafik. Ich war wirklich verwundert wie Korean Air sich komplett verändert hat.

Dann kam es auch zum Sinkflug nach einigen Filmen gucken oder sich beim IFE umsehen. Wir waren am sinken, ich musste mich anschnallen und mich auch auf die Landung vorbereiten.

Wir sind dann gelandet, butterweich. Das war wirklich erstaunlich. Dann sind wir auch zu unserem Gate gerollt und sind dann ausgestiegen. Alles wie immer.

Dann bin ich zum Baggage Claim für mein Koffer gegangen. Nach 10 Minuten kam dann mein Koffer und mein Koffer hatte keinen Einzigen Kratzer. Ich war überrascht.

Korean Air macht wirklich einen Sehr guten Job und kümmert sich auch um seine Passagiere. Ich bin überrascht wie Korean Air sich verändert hat. Top Airline

Senior Citizen Abandoned, Lied To, and Silenced

Korean Air's Shameful Customer Service

As a senior citizen, I endured an unforgettable 14.5-hour nightmare on Korean Air KE901 from Seoul to Paris on August 21, 2025, followed by two contradictory, dismissive responses and complete silence from their customer service team.

Despite my son being assigned an emergency exit seat due to his height, I was forced into a cramped middle seat many rows behind, squashed between strangers, despite explaining my severe anxiety about travelling alone.

When the seat next to my son remained empty the entire flight, I offered to pay the premium fee to move. The crew refused, claiming such seats could only be paid for at check-in which was impossible, as I was told the flight was fully booked.

The distress was catastrophic: Cold air blew directly on my face, causing a migraine and chest pains

I was given one tiny cup of water despite repeated requests as I experienced chest pains - I fainted the crew ignored me

All of this would have been avoided had I been allowed to sit next to my son.

A passenger behind kicked my seat for hours, crew only intervened 1 hour before landing

Korean Air's responses were a masterclass in gaslighting:

First reply: Admitted an error at the airport staff wrongly told me no seats were available.

Second reply : Claimed the crew followed policy perfectly, directly contradicting their own admission.

Baselessly implied I was unfit for an emergency exit seat offensive and false.

I speak fluent English, am fully capable of assisting in an evacuation, and my health collapse was caused by their actions, not pre-existing conditions.

Offered a 30,000 KRW (~18) coupon twice which I rejected both times as an insulting mockery.

Since my last follow-up letter TOTAL SILENCE. No apology.

No explanation. No accountability.

THIS IS NOT CUSTOMER SERVICE THIS IS CORPORATE CONTEMPT FOR A SENIOR CITIZEN IN DISTRESS.

I will never fly Korean Air again and strongly advise others, especially elderly travellers, to avoid this airline at all costs.

We have been long time customers of Korean Air & usually happy with things. But these days it seems like they are using a predatory booking system.
For instance...we flew to SE Asia on 9/7/25 all fine... Now ( yes our fault for not realizing it till now) but....after 20 hours of flying they have us waiting 6 hours for the final 1 hour leg to our home. On our upcoming trip home on 12/3/25 We noticed while in Asia so called asking to be moved up to one of many 3+ hour earlier flights that even now are available. They said sure no problem but $400 each change fee! This last flight only costs $65 there are many open seats even now. I told them this but they will not budge.
We have come to the conclusion they did this on purpose knowing customers would later see the 3-4 hour earlier flights and request a change. We are senior aged and this extra 6 hours of sitting in a airport after 20+ hours of flying is really going to be physically hard This will be our last Korean Air flight after 18 years of flying with them

When I flew from Seoul to Jeju Island with Korean Air, I realized about 20 minutes after landing that I had left my passport on the airplane. I immediately went to the information desk for help, and they kindly directed me to the Korean Air service counter.

A gentleman at the desk quickly took down my details — phone number, email, and flight information — and assured me they would contact me once my passport was found. True to their word, the team called me back twice that same day to confirm they had located it and to arrange how I could pick it up.

I was deeply impressed by their efficiency, professionalism, and kindness throughout the process. Losing a passport can be very stressful, but the Korean Air staff turned a panic moment into a smooth and reassuring experience. Thank you for your excellent service!

Duplicate payment for a round trip fee is not possible for a refund. On April 23, 2025 I paid a round trip fare to Koreanair lines for my family of 6 individuals for a one month vacation in the Philippines . Due to emergency heart trouble, we decided to fly back to USA after a week. We were required to pay fare to fly back which was originally paid in advance for a round trip. I asked for a refund of double payment but it was disallowed because it is a violation of their company policy to make a refund. The services are outstanding at the airport and while flying for a long hours of trip. However the obligation to refund double payment is not a generally acceptable principle in a flying business.

Most terrible airline ever.

Customer service more than terrible.

I book a ticket full flex so free cancel or date change.

The day that must fly i Wana reschedule my flight the sorry you have already check in. I Say what ? No way yes we see in our system already check in i open de app from Korean air not check in check in the say. But Customer service say no already check in if you wanna change 100 use and tax this and fee that what the f full flex ticket

Equipage attentionne, embarquement fluide, arrivee a I'heure.

Je n’ai voyagé qu’une seule fois avec Korean Air, sur un vol entre Osaka et Séoul, mais cette première impression a été excellente.

Équipage attentif : le personnel passait régulièrement pour s’assurer que tout allait bien et que je ne manquais de rien.

Repas à bord : très corrects, et même meilleurs que sur beaucoup d’autres compagnies aériennes.

Propreté et organisation : avion impeccable, embarquement fluide et rapide, le tout très bien orchestré.

L’ambiance est peut-être un peu “robotique”, mais c’est souvent le cas au Japon, en Chine ou en Corée. Personnellement, je préfère cette efficacité claire et structurée.

Au final, voler avec une compagnie asiatique comme Korean Air est vraiment agréable : on se sent en sécurité et bien pris en charge, ce qui n’est pas toujours le cas ailleurs.

Dès que je retournerai en Asie, je ferai mon possible pour voler à nouveau avec eux. Et comme Korean Air fait partie de l’alliance SkyTeam, c’est un vrai plus pour moi qui suis membre Platinum.

👉 En résumé : je recommande vivement Korean Air, pour leur sérieux, leur efficacité et leur service à bord.

This airline provides an on-flight Wi-Fi service that does not work at all. I purchased the full flight Wi-Fi for $20 USD and couldn't load a page to save my life. When I let the flight attendants know, they told me that the Wi-Fi is provided by a third party, and that "it is not their problem" which is rude enough to begin with. Following that, I wrote to the Wi-Fi customer service asking for a refund and explained the situation. They let me know that because I was connected to the Wi-Fi they had fulfilled their obligation, and I had no case for a refund. Absolute joke. Do not waste your money on this airline or their Wi-Fi. The service overall was subpar as well, where the flight attendants can be considered borderline rude.

Spammers. Regularly spamming my email account and ignoring unsubscribe requests.

Je viens de prendre un vol à l'instant (de Tokyo à Séoul) avec Korean Air, et très sincèrement je fus impressionnée par la qualité du vol et l'amabilité du personnel.

Je recommande sincèrement.

On May 4th 2025 I flew with Korean Air (flight# KE037) from Seoul to Chicago and I must say that my experience was extremely disappointing. The behavior of the stewardesses was unacceptable; they were not only rude but also displayed racist attitudes that made me feel unwelcome and uncomfortable throughout the flight.

It’s disheartening to encounter such disrespect, especially when you expect a certain level of professionalism in the airline industry. I had hoped for a pleasant journey, but instead, I encountered a dismissive and condescending attitude from the crew.

Given this experience, I can confidently say that this will be my last time flying with Korean Air. I believe that all passengers deserve to be treated with respect, regardless of their background. I hope that the management takes this feedback seriously and makes the necessary improvements to ensure that no one else has to endure the same experience I did.

Safe travels to everyone, and take my advice: consider other airlines that prioritize customer service and respect.

Awful customer service, checking expense, irresponsible flight attendance. Will never fly with this airline again.

I intentionally purchased a round-trip ticket from Jeju to Narita--a flight that only operates three times a week (Sun/W/F). I flew into Narita on Sunday 02/02 with no problem, but when I arrived three hours early at the check-in desk in Narita on 02/07 I was told to be on standby due to poor weather conditions on Jeju.

Eventually, they announced that they would be rerouting to Incheon Airport on the mainland. The airline staff advised to either 1. cancel the ticket (and wait until the next flight on Sunday 02/09) or 2. take the flight to Incheon. Little did I know I would have to fend for myself.

After many back and forth between calling customer service, my booking agency, and the Incheon Transfer desk, I was completely on my own. Everyone involved said they couldn't help me because I boarded the plane to Incheon and that the only situation that would involve any kind of refund would have been a cancellation before boarding the plane to Incheon. But would they have even paid for accommodation until the next flight on Sunday? Not sure, but I'm going to take a guess--UNLIKELY.

Here I am back home on Jeju, oh but it just cost me almost $200 out-of-pocket costs. $50 for a one-night stay in an Airbnb near Incheon airport, $30 taxi ride to Gimpo airport (40 minutes away since Incheon doesn't have flights to Jeju), then another $90 for the actual flight from Gimpo to Jeju the following day.

In summary, due to the decision to board the plane that was rerouted to Incheon last minute, I ended up paying almost $200 out-of-pocket expenses for an already pricy round-trip ticket from Jeju to Narita. Thus I repeat, Korean Air has embarrassingly poor service and faulty customer communication. Korean Air needs clearer policies regarding last-minute changes due to weather conditions for international travelers to and from an island such as Jeju which is known for turbulent weather. No accountability and shameless response from all in-person staff to transfer desk and call center.