Kavee Recenzje 6072

This one star is due to the fact that their charges/pricing is daylight robbery! Also the 5x2 cage I got , is not that great , we had to buy our own zip ties and make it more sturdy, and the joke is that the lid isn’t even included with the price - these guys are having a laugh ! honestly, how on earth they come up with the cost for any of their products is beyond me. The fleece liners are the biggest joke! Just go online and shop at vet suppliers for bedding , yeah ok they won’t have all the range of kids patterns on but I got some pretty ones. I’m absolutely gob smacked at their pricing, and honestly it’s not worth it people it’s way overpriced, they are taking the mickey. Delivery was late also.

Placed order. Still haven't received. Only can email support which takes way too long for a response. I have never dealt with a company with such poor customer service.

Trying to get an answer about my order, please can someone at Kavee get in Touch I have emailed help email with no reply, understand it’s a busy time but it’s coming up as delivered by Evri but I do not have my order, it’s £250 of an order and I am becoming concerned about where it is. Evri will not accept my postcode to get any other info other than they have delivered it. It’s not delivered.

Absolutely dreadful! Never received my order. What a scam! Do not order from them!

Use a different more effective delivery service, who claimed to have come to my house but didn't and I've already been waiting a long time for my parcel
I'm anxious it makes me not trust the company or the delivery system they using as they lied to me about coming to deliver
They didn't do it at all x

Commande #32758
Mauvaise expérience pour ma part, cage achetée en octobre, impossible à déplacer pour nettoyer derrière, elle décroche….nous sommes sans cesse obliger de réenfoncer les grilles.
Un tel prix ne vaut pas la qualité.
Je décide donc de contacter le SAV qui veut bien valider le renvoi du colis ou me
propose de mettre des liens de serrage entre les grilles pour renforcer (à ce prix on ne devrait pas a avoir a faire ça)
Bref pas de prise en charge des frais de retour, si je renvois le colis de la France vers le R.U j’ai plus de 40 euros de frais de port à ma charge.
Alors faites attention avant d’acheter.

I ordered a cage and my package was stuck in customs. Customs needed additional information from Kavee with no response. At this point, I fear we will not receive our package in time for Christmas. We have reached out through their website twice now, no response. CC'd them in emails with customs, contacted them through all other social media platforms. BUYER BEWARE!

Update: generic reply from Kavee received with no resolution (updated 12/12/24)

If I could give zero stars I would. This is a scam. I placed an order over a month ago. No delivery as yet. I have followed up multiple times to their support email and no response. I got an email from fedex that they did not complete the invoice properly, forwarded all requests to them and still they have not responded. I have no idea what’s happening and there’s no other way to contact- there is absolutely no customer service. All that money stolen by this company. DONT take a chance on them.

They claim to deliver in 4 days at present its day 7 and it's not even left the warehouse I converted thd in house reward scheme to give me £17 off but the code wasn't accepted at checkout they won't reinstate my 8,500 kavee coins.

We have spent over £1,000 with them not only does delivery always take at least w weeks but quality is truly dreadful recently.

We are buying elsewhere in future as they are simply taking the proverbial out of customers. Once they have your hard earned cash they just sit on it. Never again

We have never had an apology after every complaint we raise. Nothing is ever their fault. We'll us shopping elsewhere is your fault

I ordered a hay bag from this company as I was ordering a cage from them. Now, their products are not cheap so I expected good quality from them. On the subject of the cage for anyone else ordering, I would agree with the rest of the reviews, in theory seems great but not super secure and comes apart very easily. The loft sags and no matter how I try to fix it, it sags in the middle. Also the lid is wonky and so doesn’t sit flush on top of the cage. But it met my size needs for two guinea pigs.

The hay bag arrived and was missing the metal clips. I contacted them and after not getting very far, I then asked for a refund. They said they would send me a replacement bag. Please note that I wanted a refund but I was told that the cost of returning the item would be at my own expense and £7.

So I received the new hay bag and guess what? No clips. I checked the item description online and yes, it included two metal clips. This was five days ago. I have just had a delivery of the replacement clips after contacting them yet again and guess what. They have sent one clip. Not two. One. So I have a £22 hay bag that I still cannot use as no my enough clips.

I will never use this company again.

Cage is a great size and my piggies do love it, but it is so flimsy, the cage sqaures pop out of the corner holders even though they are clicked in properly. When you try to put one on, the next one comes apart. And the coroplast looks horrible where it joins, can be chewed and doesn't sit square, ie when inside the cage it pushes against the edge, again causing the corner holders to not hold very well. Not worth the expense at all. I've had this cage a few months now to give it a fair chance but not enjoying it. I shouldn't feel stressed cleaning out my guinea pigs that something is going to break?
Communication was quick with the company, until they don't like what you're saying and you get a notification to say your email has been archived.
I think its a nice idea, I wish I'd like it more, there is just something missing! I don't usually write reviews but feeling like this needs improvement!

My product arrived today but realised its far too small to house my 3 guinea pigs and looks very flimsy and the base looks very thin. Can I return this please and get a refund.

Delivery and ordering was easy but having had it for a couple of months I cannot understand why it has such good reviews. It is so flimsy and comes apart so easily. I have to put it back together every other week. They need to supply more panels to make it more Sturdy.
Look nice but would not recommend, especially for the price.

I received my order of a 5×2 cage and a replacement stand. As I put the cage together I noticed that I didn't have enough pieces. I reached out to customer service and have yet to have a resolution. I requested replacement pieces to make the cage the size I paid for and to return the stand. I have emailed them at least 20 times and now have requested to speak with management and get the run around. They needed pictures which I provided, then asked all these other questions that I answered and then after about 12 back and forth emails they still haven't provided tracking for my replacement grids nor have they provided a return label. I am furious that I've been emailing back and forth. This is unacceptable.

False advertising - promo code came this morning great 15% off today only! excitedly filled my troller (already spend 1000s of pounds with kavee) promo didn’t work!! :(

Asked about promo to be told times out it only hit my email this am - disappointed with this false advertising spam in my email - shame no one would help me.

Ordered a 2x6 cage with a stand with 6 clear acrylic panels.
First the cage came up with 2 grids less!
Luckily I had some grids from my previous cage I used, but at the time was moving home so didn't have time to contact them back to ask for the missing grids.
They should triple check before sending an order to avoid issues like that!
Expensive cage and flimsy if I have to move from one room to the other falls apart even with following their set up video and adding zip ties.
Also not happy with the acrylic panels, 4 or my 6 panels already chipped at the top so can't put the connectors at the top.
And don't want to spend another 48 pounds for a set of 4 panels...
Don't buy the storage box felts they got, they are not practical and sit wonky and not like the pictures on the website and quality is bad.
Really amazed at things they sell that they haven't actually tested themselves if they work or not.
As other people mention as well I find the coroplast really low. The coroplast should be raised up a bit more. The nibble guards are ridiculously expensive don't buy them! I just buy a cheap box of A4 spine bars 3 mm from Amazon and they are perfect as nibble guard. You can get them in a pack of 50 for 14 pounds which is way cheaper than 20 pounds for only 10!

Customer service exceptional, and I really mean exceptional. Phoned up for order as was desperate due to my own stupidity in forgetting to order. A person called Leigh who was brilliant, not only sorted my order out, but arranged for it to be next day delivery, incredible absolutely incredible. Leigh is a credit and an example in how customer service should operate. Many thanks Leigh.

Customer service is great however the product needs improvement. The acrylic panels keep breaking in the corners which is unacceptable. Avoid buying these panels if your cage is on a stand and has a lid

Overall the Cage is very good, my guinea pigs are loving the space, however very flimsy the grids come apart. When i emailed the Kavee team about the issue and provided pictures and videos proof they just said i need to use more strength to put them together with use of pliers. Still to this day the cage came apart every time i cleaned it or my piggies “popcorned” so i decided to purchase some heavy duty zip ties which fixed the problem.

I ordered a 4x2 double cage. It was supposed to have 38 grids… I got 35. It was supposed to have 2 pieces of coroplast… I got 1. I got a pathetic amount of zip ties too. Do yourself a favour and buy cheap grids off Amazon and coroplast from a DIY shop. Save your money.