Very pleased we discovered Kantan. We had spent over 2 weeks ringing Gas safe registered engineers only to be let down in one way or another and when we did manage to extract a price from them, it wa... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Found them accidentally on Google and thought I'd book my boiler servicing through them. Very easy booking system, clear steps and communication. My slot was confirmed quickly and the person came on t... Zobacz więcej
We realised our boiler wasn't emitting any heat/hot water on Tuesday night. Found Kantan and booked in for a repair for the Wednesday, Thurs, or Friday. Got a message Wednesday morning that someone wo... Zobacz więcej
Reakcja na opinię
Avoid and save yourself a lot of wasted effort. Three scheduled appointments cancelled, two of which were cancelled over half way through the appointment slot. The other cancelled the night before.... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Kantan is a platform that helps trade professionals source leads, schedule appointments and manage paperwork. We offer boiler services, boiler and plumbing repairs and gas safety certificates nationwide through our 2,000-strong network of tradespeople.
Dane kontaktowe
140-142 Kensington Church Street, W8 4BN, London, Zjednoczone Królestwo
- +443308188759
- support@kantan.tech
- kantan.co.uk
Avoid and save yourself a lot of wasted…
Avoid and save yourself a lot of wasted effort. Three scheduled appointments cancelled, two of which were cancelled over half way through the appointment slot. The other cancelled the night before. Go with a more reliable local company.
Update: They offered a free boiler service as reconciliation, which was accepted but then the engineer was still three hours late for the agreed timeslot. Good customer service from Kantan HQ, the actually delivery leaves a lot to be desired.
22 września 2022
Opinia niezależna
Odpowiedź od Kantan
Hi Silas, thanks once again for your feedback after our conversations on the phone and via email. Thank you very much for re-reviewing us. Rest assured your comments will be forwarded to our engineer to avoid future issues.
Boiler fixed in less than 12 hours!
We realised our boiler wasn't emitting any heat/hot water on Tuesday night. Found Kantan and booked in for a repair for the Wednesday, Thurs, or Friday. Got a message Wednesday morning that someone would be over later that day! The engineer who arrived (on time!) was very friendly and considerate - the issue ended up being something very minor and he showed me how I could fix it myself so I could handle it on my own next time. Really have nothing negative to say - this service is a total lifesaver and way faster/cheaper than calling around a bunch of different tradesmen!
21 września 2022
Opinia niezależna
Odpowiedź od Kantan
Hello Okay, seeing feedback like this makes my job even better. We at Kantan truly appreciate feedback and we will continue not to disappoint. We are very excited about our next adventure together.
Odpowiedź od Kantan
Hi Lauren, This feedback is great to see! We at Kantan appreciate the feedback given and will continue to give great service and customer care.
Great service - boiler service/gas certificate
16 września 2022
Odpowiedź od Kantan
Hi Lucy, thank you so much for your feedback. We will continue to keep providing fantastic services.
Painless way to get a boiler serviced
Painless way to get a boiler serviced. Will definitely use next year and have recommended to several friends
9 września 2022
Odpowiedź od Kantan
Hi J.Moore, firstly thank you for the feedback and for spreading the name of Kantan to friends. We appreciate the feedback we are excited to give them the same experience you had received.
Annoyance
Initially from an administration point of view it wasn't good - this is the first time I have used this company.
I no longer understand why a lot of companies have no idea what the right and left hand are doing.
When the appointment was sorted the engineer that came was fine and the job was completed successfully.
Speedily the invoice for payment arrived before the engineer left our property.
Probably won't use again.
12 września 2022
Odpowiedź od Kantan
Dear Clive,
Thank you for your feedback. We strive to provide the best experience possible for our users. Unfortunately, in this instance, the engineer who was scheduled to perform your service had to leave the country on short notice due to a family emergency. This required us to reschedule your appointment. I apologise for the inconvenience caused as a result.
We are continuing to work on our processes so that every scenario is accounted for.
I am glad that the appointment went fine after we rearranged it.
Thank you, and I hope you will consider using our service again in future.
Great service Engineer Ricky.
16 września 2022
excellent service
I experienced excellent service from Kantan. Great person on the other end of the phone who immediately understood my gas issue and put into motion a very rapid resolution. The engineer was most pleasant and efficient. I would recommend them to everyone and will certainly use them again.
9 września 2022
Engineer was polite, thorough and on time
Engineer was on time, polite, quick but thorough; would recommend Kantan to friends & family, many thanks
12 września 2022
excellent
Arrived on time and called to estimated time.No mess .good job and friendly
14 września 2022
Swift response and easy to arrange what…
Swift response and easy to arrange what I needed. Very impressed
14 września 2022
The online booking system was so easy…
The online booking system was so easy to use, engineer turns up on time, faultless
13 września 2022
León was very professional
León was very professional, thorough but also speedy doing what he needed to do. I'd use him again any day.
13 września 2022
Absolutely spot on
Absolutely spot on. Friendly and efficient service. Fully recommend this person
12 września 2022
Having just moved to the house there…
Having just moved to the house there was not much information regarding the boiler so when the heating engineer James came he told me how it worked and also serviced the boiler, so I was very pleased
5 września 2022
Excellent service
Excellent service, I was kept informed with confirmation and reminders along with my serviceman’s name and that he would telephone me shortly before his arrival , which he did . David the serviceman was prompt polite and friendly and definitely know his craft . I would highly recommend this service .
8 września 2022
So quick and easy to book and…
So quick and easy to book and professional service. Thank you very much.
9 września 2022
Boiler Service
Good communication throughout. Polite engineer who was very knowledgeable. Easy and pleasant experience.
1 września 2022
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.